Part of the fire sprinkler system black steel pipe/valve connection area was rusting/eroded and seeping out water slowly and noted the dry wall in the garage was wet. After cutting out that area of dry wall and noted the problem, I got a couple of quotes. Friendly Fire Systems is very reliable. The boss Benito responds to text very quickly and answered all questions professionally. Scheduling was easy and uneventful. The technician, Rafael, arrived on time. He did the whole job by himself. The access box was too small and Benito was able to help him to locate a bigger one quickly and Rafael went to get it. They replaced the pipes with CPVC plastic pipes. They also replaced the valve and water pressure gauge. Rafael did everything in 1 day. The other impressive and important quality I like this company is the post-repair follow-up service. The new water pressure gauge connection was seeping out water with drops of water slowly. I texted Benito right away and he was able to have another technician, Miguel, to come to my house that same evening and it was Friday. Miguel arrived on time that evening and tightened the connection up. The slow leak persisted and noted the next day. I texted Benito regarding that the next day, Saturday. He again responded to the text immediately and offered to have Miguel to come to my house Monday early morning but afternoon worked better for me and he scheduled that afternoon for me. Miguel replaced the water pressure gauge and the metal connector as there's manufacturing defects causing the super slow leak at the connection. Afterwards, no more leak. Thank you Friendly Fire Systems and the boss Benito for being so reliable for the initial work AND more importantly, the follow-up care. Not that many companies nowadays are so reliable on follow-up customer service/care after they get the money for the initial service. Keep up the good work!!! read more

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For my residential remodeling project, I needed to update my 15-year-old fire sprinkler system and get a fire permit. I found Friendly Fire via Yelp's "Request a Quote". After talking to several vendors, I found Benito experienced, easy to work with, and reasonably priced. He knew the permit process very well. Throughout the process, he suggested ways for me to save money. His technician had 30 years of experience and was able to convince the city staff to make the process shorter. I highly recommend the team to anyone who needs a fire permit. read more

I am new to residential fire sprinkler systems and wanted educate myself in the specifics, regulation, and operation of the systems. I contacted this company as they are local to Brentwood/Oakley. Cody was great in explaining what was required by law and the difference between residential and commercial. I elected to have my residential system inspected. Jose came out and basically gave me a crash course in understanding my system and walked me through the self test process. I now have a greater understanding of how my system works and how to do self maintenance. I will definitely call on Friendly Fire Systems should I need repairs on my system or have any questions. read more

I got high water pressure in the fire sprinkler system in my home due to the regulator at water main line which got broken I-don't-know-when. Among the several fire contractors contacted me, Benito provided me with the most simple, economic solution. He has passion to help customers and acts up to the company name Friendly Fire System. : ) I will definitely recommend him to my neighbors who might need help for their fire sprinkler system. Thank you very much , Benito! read more

Been waiting for them to get a yelp page so I could post this!! I was helping a friend manage her retail building in San Ramon and she needed a 5 year certification for their sprinklers. My brother is in the industry and reccomended Friendly Fire Systems. I talked to Benito, who is the owner and really professional. They sent pricing and we scheduled for a a few days later. It's a newer building so no huge corrections had to be done. In a little over a weeks time we had our paperwork and billing from them and were all taken care of. Excellent experience and will for sure repeat. read more

Great service!! Will definitely use again. I totally recommend!!!!!! Thank you, Scott read more

Benito & his team are the best out there for Fire Sprinklers jobs. They are very responsive, reasonable and stand behind their work. Most of all they are honest and very pleasing to work with. Super thankful. read more

I wanted to post a quick review for these guys. I like how responsive they are. That's what impressed me the most. We had fallen behind with the pandemic on maintaining our certs for our garage. They remedied our problem quickly. read more

My home had a leak on one of the fire sprinkler heads and since the heads were installed in 1989 and were part of a recall, I decided to replace all the heads in the garage, garage attic, main attic and home interior. Reached out to many contractors and by far Friendly Fire Systems were the most responsive and sounded like they genuinely wanted to help. Benito reached out and we took it from there. On day of job, 2 crew team started in garage and encountered problems as the heads and piping were old and glued together. They communicated the issues to Benito and he relayed all the findings back to me in real-time. They made sure I made the decisions on next steps as it looked like we might have to start cutting into the Sheetrock. Even the tools had to be purchased as the old heads required special obsolete tools. To my surprise, the 2 guys (Leo and I forgot the other name) carefully removed all the heads without Sheetrock damage and ensured the new sprinklers were installed properly with proper aesthetics. They took their time and systematically replaced 25 heads without any damage to Sheetrock or pipes. A few heads were stuck up in the attic and they just cut the pipes and replaced it. After install was complete, they turned on the water and made sure proper pressure is in the system. They even installed a red box with spare heads and tool to remove head in case something goes wrong in the future. Overall a very pleasant experience and highly recommended. read more

These guys are unbelievably good. I have never encountered anyone helping a stranger out so much. We were needed to provide fire sprinkler plans to the city for a building permit(costs hundreds of dollars). Benito sent over someone to check the existing plans and said no modifications were required and then spoke to the city agent for an hour to resolve my situation and guided me through on how to submit forms. And after all this, they didn't charge me a penny. Thank you! I will pay this kindness forward. read more

What can we say? Benito went above and beyond for my wife and me. We had a plumber check out a ceiling leak that turned out to be the fire sprinkler line. Unfortunately, the plumber who opened the ceiling and identified the leak was not licensed to work on fire sprinklers. On recommendation we called Benito at Friendly Fire. We explained what was going on, and not wanting us to shell out money we didn't need to he said he could stop by and take a look at it. Within 30 min he was at our door. He personally checked out the attic area, started calling around for parts, and had his technician fix the problem within a few hours. He is incredibly personable and while we were waiting it was like hanging out and chit chatting with a friend. He completely took the anxiety out of an emergency leak. We are super thankful for his quick response. We hope we never need a fire sprinkler repair again, but if we do, we know who to call! read more

Glad to see they finally got a yelp page up. The Fire inspector stopped by without notice and informed us we needed a 5 Year Inspection. My Brother Cody works in the fire sprinkler industry and just started with this new Company. I contacted him and he knew exactly what we needed and they got us a proposal the same day. We approved it and after that the owner Benito contacted me to schedule within 2 days time, which was great. They were very professional and did a complete inspection + service. There were some painted sprinklers and a huge valve that needed to be replaced. We received pricing way quicker than expected and they were able to schedule the repair work early the next week. Everything was complete and we got all necessary paperwork within roughly 2 weeks time from start to finish. Totally blown away by how great the service was and am glad to have the fire dept inspector off our backs!! read more