Kyle was on time, friendly, communicative, and efficient. We felt that the pricing for a 5 year…read morefire sprinkler inspection was reasonable and the customer service was friendly. Def recommend.

Part of the fire sprinkler system black steel pipe/valve connection area was rusting/eroded and…read moreseeping out water slowly and noted the dry wall in the garage was wet. After cutting out that area of dry wall and noted the problem, I got a couple of quotes. Friendly Fire Systems is very reliable. The boss Benito responds to text very quickly and answered all questions professionally. Scheduling was easy and uneventful. The technician, Rafael, arrived on time. He did the whole job by himself. The access box was too small and Benito was able to help him to locate a bigger one quickly and Rafael went to get it. They replaced the pipes with CPVC plastic pipes. They also replaced the valve and water pressure gauge. Rafael did everything in 1 day. The other impressive and important quality I like this company is the post-repair follow-up service. The new water pressure gauge connection was seeping out water with drops of water slowly. I texted Benito right away and he was able to have another technician, Miguel, to come to my house that same evening and it was Friday. Miguel arrived on time that evening and tightened the connection up. The slow leak persisted and noted the next day. I texted Benito regarding that the next day, Saturday. He again responded to the text immediately and offered to have Miguel to come to my house Monday early morning but afternoon worked better for me and he scheduled that afternoon for me. Miguel replaced the water pressure gauge and the metal connector as there's manufacturing defects causing the super slow leak at the connection. Afterwards, no more leak. Thank you Friendly Fire Systems and the boss Benito for being so reliable for the initial work AND more importantly, the follow-up care. Not that many companies nowadays are so reliable on follow-up customer service/care after they get the money for the initial service. Keep up the good work!!!

I am so grateful and lucky I chose this company to repair my leaking fire sprinkler system. I…read morecalled in at 8:30 AM. They (Leon) picked up immediately. After I showed him pictures and videos of the damage, he promptly scheduled to come over at noon to start the repair. He understood the urgency, since I had to turn off the water to prevent further damage. He arrived on time and as promised! I could not believe it! In my experience, they usually say they'll come over in a span of 4 to 5 hours, only to arrive in the last hour. But not this company. No waiting and wondering for hours about when they'll arrive! I thought the repair was not simple since it involved replacing a meter valve and a couple of pipe fittings. But he finished it in less than an hour. I thought the work done was excellent. From the time I called in until he finished the repair, it only took 4 hours. I've never seen such a fast response, punctuality, quality of service like this company. It's amazing. Thank you!

He understood the urgency and showed up early in the morning and diagnosed the issue. Very…read moreprofessional.

Great service! My fire sprinkler was leaking and fortify fire was able to assist timely. His…read moreteam did a good job and completing the repair. Their price was reasonable and fair.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

I can't say enough about the exceptional service, professionalism, and dedication demonstrated by…read moreevery member of this outstanding team! When I needed a critical project completed on a tight timeline, they went above and beyond to deliver outstanding results. From start to finish, their communication was excellent, their commitment unwavering, and they consistently delivered on every promise. Shimon, Marc, and Rachel, your expertise, responsiveness, and dedication made a significant difference in the success of our project. You turned a time-sensitive challenge into a seamless, positive experience, and I couldn't be more grateful. I would highly recommend this team to anyone looking for a reliable, professional partner who truly delivers when it matters most!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

You ever have a partner that never calls you back when you need them? You call them three times and…read morethey say they'll call but never do? That's what happened with Cintas. I won't go into that but I wanted to illustrate the difference in experience. While I waited for Cintas to call me about my sprinkler inspections I called BAT. Freddy picked up and told me he was close by. He came and walked the floor with me and even educated me on different types of sprinklers. I'm trying to get BAT a contract with my landlord because BAT's professionalism and knowledge about what they do is next level. Thanks Freddy and BAT!

I called Freddy yesterday morning and he was in the San Francisco area finishing up a job and made…read morearrangements to come inspect the fire sprinkler system in my home that afternoon. I am very pleased with his ability to work me into his schedule so quickly and his thoroughness and professionalism. I would definitely recommend him!

First, I did not hire Rich Rice and Aquamatic Fire Protection…read more Second, I sure wish I had. I am an Architect building my own house in the Oakland Hills. The sprinkler sub that I am using has got things all turned around, inside out. He shows up the day of the inspection without telling me what's going on, with revised drawings and an upsized water meter that would have cost me $20,000.00. Rich sprinklered the house directly adjacent to me, Out of exasperation/desperation with the sprinkler sub I have, I called Rich to see if he might have an idea what could be going wrong. Rich went out of his way to help, explain things, share his expertise. With Rick's help, I was able to determine that my calculations were not what was required and valves were in the wrong place. Please note, Rich went out of his way to help to share his expertise and knowledge, and I am not his client. I would give Rich an A+ for customer service, and based on the smooth sailing of my neighbor's sprinkler job, give him as a referral for my clients who have sprinklering requirements.

Trying to reach them regarding fire certificates work that fire protection agency says they have…read more They do not reply or return calls.

Requested an inspection of our old water heater which I figured needed replacing. The technician…read moreVince showed up promptly, very polite and knowledgeable. A man who knows his craft. After inspection he recommended a new unit and broke down all the options and explaining in detail the process.. he installed a new one in no time and did an immaculate job. I would definitely recommend Vince and his company to help and solve your plumbing issues. I truly valued him and his character.

My technician Beto was friendly, courteous, knowledgeable and repaired my water heater in less than…read more10 minutes! He explained everything thoroughly and even offered to remove his shoes before coming into house! I couldn't ask for a better service appointment! 5 stars for In Demand!

Highly recommended quality service friendliness response time completion at estimated price…read morecleanliness when work is completed and leaving

Guys came out same day and fixed broken sprinkler for reasonable price…read more Much appreciated and thank you.

Quick response. Was able to fix the leak in our sprinkler system piping. Very reasonable price…read more Would use Arpad and Integral Fire Protection again.

We had an emergency at home after accidentally puncturing a pipe, and Integral Fire Protection came…read morethrough for us right away. Their quick response and professionalism were a huge relief. Highly recommend this business!

Just ok, tech didn't want to find my unit number in the building so had to go find him. Needed some…read morecheap $3 sink hole covers when faucet was replaced and he told me to just go to Home Depot for it. Left all the trash.

Alex S. was very helpful, great service, very knowledgeable about the products and process.read more