Frustrating interaction. Had a leak in my fire suppression. System. The technician originally didn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month. read more

The technician was prompt and professional, taking the time to thoroughly inspect the issue and clearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended! read more

Great initial response within 24hrs. Ordered parts and did the installation several days later. They did tree work quickly and very professional. Would definitely use them again. read more

We have complete satisfaction with the services provided by Shield Fire & Safety Solutions. They have more than exceeded our expectations, providing exceptionally good service which always provided in a professional manner, within predetermined time constraints, for a very reasonable fee. When no one else is available, the owner, Mr. Ofir directly oversees customer concerns and provides solutions on-site. read more

Excellent customer service! Osir and Shimon exceeded my expectations. There crew were able to update and certify my existing office fire sprinkler system during the one week Christmas/New Year holiday while the office was closed. The estimate was accurate. They recommended Stephen with 5 Star Construction to complete the alarm bell electrical system. He and his assistant finished the job during the Holidays. I highly recommend Shield Fire and Safety Solutions and definitely will continue to have them monitor my fire protection system. Norman Burg DDS BURG RENTALS, LLC read more

I can't say enough about Ofir and his team. We had to replace the fire sprinkler heads in our home. Ofir guided us through the process with honesty and integrity. He gave us great advice along the way and was always very responsive and kind. On the day of the install he and his team worked in an incredibly efficient and careful manner. First class work! read more

Had a good experience: Ofir was on time, efficient, and did what was needed for a small residential system with just a few heads.

We needed an annual sprinkler inspection right away. Responded quickly and performed the work a few days later. They quoted the best price out of several vendors we contacted and did not try to upsell with a pricey 5-year inspection like many others. We'll see you next year. Thanks! read more

Fantastic job by Shield. While doing a remodel and taking out a wall, to our surprise we found a sprinkler line in the middle of the old wall. Prompt service, they came out the next day, and rerouted the line into a different space. read more

This company came in to my Restaurant and pretended to be my actual service company,the technician even went as far as saying he was the brother of my technician. This is a complete scam and I would never recommend doing business with this company. read more

Needed new fire extinguisher. Delivered. I'm happy. City inspector is happy. Everything is good read more

They helped fix the broken fire sprinkler line in the attic after a major water damage. Showed up timely and communicated ahead of time. Worked very professionally despite restoration equipment making it inconvenient to get to the attic. Showed up timely again the next day to test the system and even changed the pressure gauge. read more

I called Offir at Shield Fire & Safety for certification of fire extinguishers at a 4-plex, and he was prompt, courteous, and reasonable. I was able to set an appointment for the next morning, when Offir arrived timely, checked and replaced three extinguishers, quickly and easily from the new units he had available in his vehicle. I would highly recommend Shield for continuing service; accordingly, the company placed me on schedule for contact and service each year. read more

I have been a customer of Shield Fire & Safety for many years now. You can count on them from start to finish to be attentive and thorough. Amir is very responsive and even texts, which I see as a major plus! Repairs are suggested with the customers' best interest in mind and completed in a timely fashion. I highly recommend Shield Fire and Safety! read more

I recently was help from OFir with Shield. He and his teams did a phenomenal job on my chiropractic office. There were some issue with the current layout of the current sprinkler; the city needed to relocate some and install 5 more new ones so it is up to code. OFir quote me with a very price, works were done on time, efficient, clean after themselves, he was honest and very friendly as well as a person. I highly recommend them for any sprinkler install or repair. read more

Highly recommend them! I own and run my own business and have worked with numerous vendors and companies! They are the best I have ever dealt with. From the initial call to Ofir. Showing up promptly and taking care of my job! He was incredibly professional, super knowledge and incredibly reliable! Always picked up on calls and explained every step of the way! read more

If you are reading this review, then you probably have a decision to make regarding which fire protection/suppression company to use. Let me make it simple for you: use Ofir from Shield Fire and Safety Solutions. It is not an understatement to say that he saved my wife and I from falling down a fire inspector's rabbit hole. Ofir showed up quickly and promptly when we called. Representatives from other companies? Not so much. Instead of using the opportunity to make a boatload of money from a complicated fix required by the inspector, he volunteered that the inspector's requirement was not mandatory but then also volunteered to speak with the City of Oakland fire inspector to make sure his opinion was accepted. To top that off, he said he did not want any money for his trip or time! Ofir's generosity shocked us, as we were finishing a long, torturous building project and had become numb to the greediness and shoddy work of most other contractors. As you might anticipate, this story has a happy ending. We insisted on paying for Ofir's time, and his opinion that further work was unnecessary was adopted by the inspector. We were cleared and passed inspection. We will be forever grateful to him. Seriously. So, let's recap: Ofir from Shield Fire and Safety Solutions is smart, experienced, honest, and willing to walk the extra mile for his clients. You would be a fool not to use his services. read more

It was great experience working with shield fire. Good and timely service. I have worked with them for my nozzles and new equipment. They took care of it from beginning to final inspection. Leone was an exceptional guy. We got good support from offir for final inspection. read more

This company was LITERALLY a life-saver for me. They came in at a moment's notice, created Plans for my hood/ansul system, assisted me with an over the counter permit and brought my (existing) system up to code. They were very friendly and helpful. Most importantly, they gave me hope in a time when I needed hope. They made sure my restaurant didn't have to sit unopened for 8 weeks while we waited for a permit. They were all knowledgeable, qualified and competent. Special shout-out and thanks to Leon and Ofir!!! read more

This is the best fire inspection company I have ever worked with they do a really great job every time.they come in on time sometimes I forget about the expired dates on my fire extinguisher but they call 2 weeks before and scheduled appointments highly recommend these guys read more

Great job, excellent customer service especially Leon. Gets the job done on time like is promised

Had them to come out and service my hood fire system. Offir did a great job and the price was the same as we have agreed over the phone. Not like some other companies definitely reccommend their service. read more

Leo came to my business at mar y Tierra did a great job keep up the good work really recommend

Shield Fire service and professionalism is top notch . They helped me at my new restuarant location by re-designing the fire suppression system and it passed the Fire Department inspection right away . Their Technicians Leon and Ofir are the best . read more

They were able to get someone out to inspect our fire extinguishers in quick turnaround time. Leon was very knowledgeable about codes and explained everything in a clear manner. Would recommend them to anyone who needs any of their services read more