Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).

Jaydon came by and fixed an issue we had at no cost because it was fast, when we had originally…read moretalked about a much more expensive rate. Was blown away. I am not sure about some of the other reviews here but I would say if you get Jaydon you are going to have amazing service.

When we had to replace our building's sprinkler inspectors, J&C was recommended to us by the former…read morevendor. Our building failed the inspection and j&c told us we needed over $8000 of upgrades. When we asked how this was possible given we'd always passed - they confirmed that new regulations required this. We asked if we were grandfathered in and told no. Twice - the people who showed up on make the repairs didn't have the appropriate skills to do Sheetrock work. At the 2nd one the workers were told by the main office to "just be careful". Thankfully we told them to leave and then scheduled a new company to come reinspect the building. Turns out the new inspection (which cost more up front) passed entirely with no additional work required. Don't make our mistake. We wasted several hundred dollars and months with J&C. I'm thankful that they never managed to send a qualified Sheetrock person or we would have paid them thousands for unnecessary work.

We've used FireShield for the past three years to service the fire extinguishers in our HOA…read morebuilding, and the service has been consistently excellent. Cedric, our service rep, is always on time, professional, courteous, and efficient. He clearly takes safety seriously and ensures everything is properly inspected and compliant. I also really appreciate his reliable follow-up and annual reminders, which help us stay on top of required servicing and gives our HOA peace of mind. Dependable, safety-focused, and easy to work with. We highly recommend FireShield.

I probably won't employ this place again as he tried to hard sell me on unnecessary fire…read moreextinguishers. I'm glad I checked with my general contractor and was reassured I did not need what the Firewise worker told me was the "law". So I would be cautious.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Mike was professional and very quick to help when we needed fire extinguishers for some hands on…read morefire training. We are a pilot group out of Oakland and require annual safety and emergency training with the OAK Fire Department. Highly recommend and we will definitely be calling him next year!

Very polite and very helpful. I was able to quickly get the annual maintenance done on the spot. He…read morealso gave helpful tips on what I'll need to do next year, and have already set up a reminder and service call to my faxility. Would highly recommend to anyone.

No stars! Go somewhere else . They quoted me 900 to bring me 5 new certified 5lb extinguishers. See…read morequote attached. I called Mazzys fire extinguishers on Winton and they quoted me 75 bucks plus tax to pick them up, certified and ready to go! AAA fire in union city is a rip off Reply to the comment from AAA Fire. This is not true because I called Irene after I got this quote and tried to explain this and she stood very firm on the quote and refuse to help in any way. If you would have been willing to help, I don't think your people would have let it get this far to start with

For our commercial space they have been super responsive and have done quality work. The techs…read moreDaniel and Richard were able to explain what they were doing and why. It is complicated and essential to have these up to any task and these guys are it. Are they the cheapest? Maybe not, but fire protection in a greasy kitchen is not something to cheap out on.