5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

The experience was great until something went wrong. Then, crickets…read more We were happy with the sales and installation process. However, in less than two years, the spa cover started deteriorating quickly. I don't think it's going to last through the summer. Customer service asked for a photo of the warranty tag on the cover. There is no tag and no evidence there ever was one. During several calls and emails, customer service insisted the cover manufacturer would not honor the warranty without the tag. An attorney I spoke to said this is illegal: I have the original receipt and Paradise does, of course, have a record of the sale, both of which should be enough to prove the sale. After I insisted, customer service ghosted me. I'm probably going to have to take them to small claims court.

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Over the moon service!…read more We recently purchased and installed a gas fireplace insert through Berkeley Heat, and it was a smooth, flawless transaction from start to finish. The very first day we walked into their showroom close to closing time, Nick went above and beyond by staying late to walk us through the different models. He was incredibly patient and worked diligently to keep everything within our budget. The installer, Moises, and his team were absolutely amazing. They were highly professional, and the finished fireplace looks incredibly sleek! What truly blew us away, though, was their integrity. After the initial installation, Moises didn't feel 100% satisfied with how one element sat. Instead of just leaving it, he took the initiative to come back out and spend another four hours correcting it to perfection. That tells you exactly what kind of team you are dealing with here. If something isn't completely right, they have the conscience and professionalism to come back and make it perfect. They won't just leave you high and dry to rush off to the next job. I would highly recommend Berkeley Heat to anyone. Great prices, a quality product, and unmatched customer service!

Short version: they connected me to their preferred installer, sold me a Regency unit bigger than…read morewhat another vendor was willing to install, and the final result is beautiful and effective. Longer version: I actually started out working with another store (Penguin in San Jose) who did a truly spectacular job replacing an old wood burning fireplace with a Mendota gas insert, in another house. The other store was willing to give me a bid for our house in SF. Due to the existing natural stone opening being small vertically, they would only propose installing a Regency Gi25LE which is a beautiful insert but also super tiny. To get an idea what it looked like, I visited Berkeley Heat in person, and to my surprise they told me they could install the significantly larger Gi29LE by having their installer cut open the existing natural stone surround and modifying the existing zero clearance firebox. There was some back and forth with their installer; I also wanted to do this with permit and decided to have my own electrician do the electrical, and my own plumber install the gas line with a permit. (Their installer was not familiar with permitting in SF.) It took a couple months all told - and I had to do the follow-ups by phone to ensure we stayed on schedule - but the final result is fantastic. See photos I am adding.

Really like coming here. It's clean and the staff and lifeguards are nice and attentive.read more

Since I wrote my last review a few years ago I've stopped going to the El Cerrito Pool at all. It…read morehas been taken over by aggressive (mostly male) swimmers whose behavior is not at all controlled or reined in by lifeguards or anyone else. Sharing a lane is like a contact sport, and I just got fed up with it. Also, the water fitness program has basically dissolved - very few classes with poor instruction.

This place holds such a special place in my heart! The saunas are unique and truly 1 of a kind in…read morethe Bay Area. Old school, sure a little funkier than you might expect - but it is the original design from the 1930s! The saunas are extremely therapeutic and I feel like an entirely new person every time I leave this place. Not wet, not dry - but a happy medium and the clear steam produced feels like it penetrates every layer of your body. The Aveda products are a great touch compared to years past. Lots of lovely merchandise and cosmetics for sale as well. This place has come a long way since I worked here in the early 2000s - It was great then and even better now! I haven't tried the renovated hot tubs yet but they look beautiful and the tranquil vibes of the past still seem to be present even with the new, more modern design. Massage therapists I've experienced here have always been professional, skilled and intuitive. Highly recommend Regina! All in all - Albany Sauna is a true hidden gem and a staple landmark in Albany, CA. I wish them continued success and pray they're around for decades more!

I'm giving 3 stars for the unnerving checkout service. I…read moreasked 3 different times to pay cash. Didn't feel heard, more ignored . Before I knew it She used the card I had on file. Indecently before I left the last time I asked to have the card deleted, which was not done. I was livid, but kept it cool. The woman didn''t feel her customer's dismay. she was on the rude side. I love the hot tubs but will not buy anything Keep it clear at the desk watch for the trickery.

My experience with Jordan the owner of Paradise Valley Spas and his executive team has been…read moreexceptional. Jordan is a man of his word. Our experience with the corporate office was very professional. You can tell his team wants their clients to have a wonderful experience. The luxury products they offer are top of the line. We're very happy with our Sunance spa and Covana cover.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

Thoughtful, fair, and no-nonsense. I had a heating element problem with my cedar tub, and found it…read morewas hard to find a team/service that had the expertise in working with the components of a cedar tub. They fixed my problem in one visit with no drama and gave me clarity beforehand on what scenarios to expect as well as a price range for the different scenarios (surprisingly other competitors were aggressively opaque on expectations/pricing, which felt sketchy).

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Clearlight Sauna has been absolutely terrific to us. What has impressed me most is the level of…read morecustomer service. Whenever I've had an issue, Jen has immediately stepped in and taken care of it, often replacing parts with no questions asked. It's rare to find a company that stands so firmly behind its products and customers. I also can't say enough good things about their red light therapy system. It has made a remarkable difference in my overall health and well-being. If you're considering adding the red light option to your sauna, I highly recommend it--it has been well worth the investment, and I don't think you'll regret it. I've recommended Clearlight to many friends and family members over the years, and several have gone on to purchase their own saunas based on our experience. I honestly can't stop bragging about how good they have been to us. Excellent products, outstanding customer service, and a company that truly cares about its customers long after the sale. I highly recommend Clearlight Sauna to anyone considering an infrared sauna.

They have red light therapy! I have been researching for a few months now and finally settled on…read morethe Clearlight version. - FDA registered - red light 650 nm, near infrared 850 nm - made in the USA - 5 year warranty versus 2-3 years - the core tower can be installed in your sauna but the electrical requirements will be higher and will need additional jiggering which I didn't want to deal with. - prices on the site are inclusive of tax and shipping I opted for the personal tower and found out after I can put in my sauna - which is a great option to have! The size is also great for targeted face treatments. Has been helping with: * pain/wound healing * skin rejuvenation * muscle recovery * relaxation Great addition lot my wellness arsenal. I have always felt positive effects when getting facials and acupuncture. Now I have access anytime. Something I can easily incorporate at home. I reached out to one of the sales reps that send marketing emails to me and they were very responsive and helpful. Great product, service and experience!

MARIO LOPEZ is the best damned spa repair professional. I hired another company to repair my spa…read moremultiple times and always regret and kick myself when I don't remember that Mario is worth the wait. In one short reasonable session, he was able to assess ACCURATELY the condition of the spa, which is 10 years old and recommend an easy and cheap repair that fixed my temperature issue. Mario is often busy, but well worth the wait.

Very disappointed. I bought a hot tub there in 2002 and just called because I wanted to make sure I…read moreknew the right information to order a new cover and they couldn't find me in any database and really didn't care.... So strange!!