5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

My caldera dealer and I in new orleans have been trying to figure out the new freshwater salt in…read moresystem, so I called the caldera manufacturer watkins but couldn't get many details. Then with the dealer directory brought me to this dealer in California, i was told someone would call me and did. Darrian went above n beyond to help me with all the details even though they're not my dealer. WATKINS SHOULD be very proud of this dealer who's representing they're products. Thanks Darrian. ​

We purchased our Regency gas insert from Berkeley Heat some time ago, maybe pre-Yelp... The…read moreexperience was great, they had an installation referral that felt like he was in-house. We had service once, which was easy to coordinate. We still use the fireplace just about every day from Nov-Feb. I dropped by today fully intending to buy a new remote because ours was flakey. They took one look at it, the battery connector was bent-in a little from so many years. It was an easy fix. I wish I would have grabbed the guy's name. He was so gracious, bending the tabs back. The ease of which he handled my simple issue in such a pleasant way left me smiling and reminded me what a great experience working with them has been. This is a long overdue recommendation for Berkeley Heat, they are awesome! I'm so happy they're in the community and they've been here for a long, long time!

El Cerrito Swim Center is the only pool I swam at when I lived in the East Bay (2015-2019). I came…read morefor lap swimming and greatly appreciated that the pool was open year round. A seasonal schedule was posted online which made it easy to check when lap swim hours were and adjust my work schedule accordingly. If I was really ambitious I would get a swim in during my lunch hour. I found midday lap swims to be the least busy, especially during non-summer months. The evening lap swims could get a bit packed and showers could get crowded when trying to shower before getting in the pool due to a high volume of youths showering after swim team practice. Lap swim while water aerobics is going on is quite the treat. A few lanes were dedicated to water aerobics and other lanes would be open for lap swim. Music played during the water aerobics class, which made my kick sets enjoyable getting to listen to music and swim. I paid per lap swim which is the more expensive option. There is also a pass option where the pass is good for a certain number of lap swims or certain number of days and you pay in advance for the set number of swims or days. They had these passes for lap swim, water aerobics, the masters swim team, and recreation swim. For lap swim the passes were for 10 swims, 30 days, and 90 days. The price range for these lap swim passes spanned roughly $50 to over $300. Something to keep in mind when budgeting if you also have and/or want a gym membership. Facilities were clean and the lifeguards kind and helpful. Kickboards and pull buoys were provided on deck. The pool entrance and usage fees were well marked and payment for each swim was simple and straightforward.

The wait is about 30 minutes on a weekend. The waitlist wasn't very long. But the staff was nice…read moreand help. Answered all my questions. Assisted with getting my baby a life jacket.

I'm giving 3 stars for the unnerving checkout service. I…read moreasked 3 different times to pay cash. Didn't feel heard, more ignored . Before I knew it She used the card I had on file. Indecently before I left the last time I asked to have the card deleted, which was not done. I was livid, but kept it cool. The woman didn''t feel her customer's dismay. she was on the rude side. I love the hot tubs but will not buy anything Keep it clear at the desk watch for the trickery.

I had a lovely time here with my partner. We used the hot tub. It's outdoors which was beautiful…read more The room is so clean and it was giving romantic and staycation. The front staff is extremely friendly and is so kind. I was able to get in a relaxing mood the moment I walked in the front. The vibe is healing and supportive. I will definitely come back.

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

Odd/hostile experience working with Dakota and Andrew at Sullivan…read more There was minor damage to the cover of our hot tub on a service call and instead of accountability, Dakota blamed the age of the cover. It was a strange mix of defensiveness and blame on the call itself. We had an issue with the tub draining after a power outage and Sullivan saying that was impossible unless there is a leak or crack. Ok, well if it is a leak and crack then possibly inspect those areas as a service/repair service? I'm not an expert in hot tubs. We purchased a house that had a new hot tub installed, and the continued response of the hot tub being old for the reason why the damage occurred is weird. The middle part of the cover was also ripped apart from the seams and there was minimal accountability there as well. The new Operations Manager had a weird, defensive response as pictured below. You can be the judge if this is an off response to damages in an inspection and repair. The hot tub after servicing is also still leaking. We needed to hire another local servicer to do this repair work who properly described what might be the issue BEFORE coming out to work on the hot tub.

Sullivan Waterworks usually works on hot tubs, but we have them working on our very old spa…read more Michael came last year for the 1st time and did such a good job we hired Sullivan to come yearly to empty the spa, clean it, and inspect all equipment. This year the jets would come on and then slow to a trickle. Michael was not going to leave until he got them all working correctly. He was here for over 3 hrs. and finally got them all going strong. A big shout out to Michael for his hard work and to Sullivan Waterworks for great customer service. Could not recommend them more highly.

They have red light therapy! I have been researching for a few months now and finally settled on…read morethe Clearlight version. - FDA registered - red light 650 nm, near infrared 850 nm - made in the USA - 5 year warranty versus 2-3 years - the core tower can be installed in your sauna but the electrical requirements will be higher and will need additional jiggering which I didn't want to deal with. - prices on the site are inclusive of tax and shipping I opted for the personal tower and found out after I can put in my sauna - which is a great option to have! The size is also great for targeted face treatments. Has been helping with: * pain/wound healing * skin rejuvenation * muscle recovery * relaxation Great addition lot my wellness arsenal. I have always felt positive effects when getting facials and acupuncture. Now I have access anytime. Something I can easily incorporate at home. I reached out to one of the sales reps that send marketing emails to me and they were very responsive and helpful. Great product, service and experience!

Don't believe the shipping dates. We were torn between Clearlight and Sun Home (I was leaning…read moretowards Sun Home). Ultimately, we went with Clearlight because they told us shipping was in 2-4 weeks whereas Sun Home was 8-10 weeks out. We wanted our sauna ASAP. We ordered it the end of Jan. It is now mid-April and it's nowhere to be seen. Disappointed. Should have gone with Sun Home. We'd probably have it by now.

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

I've been a loyal Sundance Spa owner since 1999, but my recent experience with a new 2023 model and…read moreParadise Valley Spas has been a massive disappointment. I had the choice between Sundance and Hot Springs, and I chose Sundance based on history. That was a mistake. Recently, the spa's electrical panel failed, which triggered a surge that blew out my dedicated 220 circuits. Despite this being a clear equipment failure on a nearly new spa, both Sundance and Paradise Valley Spas refused to cover the $250 electrical repair bill. For a company to lose a 25-year customer over a nominal $250 fee--after their product caused the damage--is shortsighted and shows a total lack of support for their customers. Buyer Beware: If you are looking for a spa, I would strongly caution you to think twice before buying a Sundance from Paradise Valley Spas. Their "support" ends the moment they cash your check.