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    Sullivan Waterworks

    4.3 (35 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 month ago

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    Photo of Grace C.
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    9 months ago

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    6 months ago

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    10 months ago

    Michael provided great service. He was on time, knowledgeable, quick and friendly. A wonderful experience!

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    2 years ago

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    10 years ago

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    15 years ago

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    13 years ago

    Business owner information

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    Sean S.

    Helpful 4
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    11 years ago

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    15 years ago

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    Sean S.

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    10 years ago

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    14 years ago

    Sean was great. Very responsive and honest. He fixed my tub in a jiffy. I would definitely recommend him for service calls.

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    9 years ago

    Great work! Figured out the problem very quickly and now it's working great! A+ work.....Hot Tub time tonight!

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    Photo of Shlomo R.
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    15 years ago

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    14 years ago

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    11 years ago

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    14 years ago

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    13 years ago

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    11 years ago

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    14 years ago

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    12 years ago

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    17 years ago

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    14 years ago

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    Photo of Ben K.
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    11 years ago

    Sean is a great dude. Patient, cool, and I hope none of you use him so he can spend more time on my hot tub

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    16 years ago

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    15 years ago

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    Review Highlights - Sullivan Waterworks

    I met once with Sean and he made himself available by phone when I had questions, and I appreciate that.

    Mentioned in 19 reviews

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    Paradise Valley Spas - Spa is clean!!

    Paradise Valley Spas

    (140 reviews)

    $$

    5 stars to my sales person ED MOORE. He was knowledgeable & helpful. He was a factor in my…read morepurchase. I will start off saying that I had two unhappy experiences with their competitors. They are poor business people who I do not trust. I was treated rudely by both. I could have had their tub almost immediately but I figured if they will treat me poorly on about a $6000 purchase (they were less than Jacuzzi), what will happen after they have my money & I have a problem? Jacuzzi of course is the name brand. I can trust them. I also trust Ed Moore. We were told that due Covid supply chain issues the wait about be 10-12 months. We waited a little longer. Everyone was polite & responsive. Robert, head of the delivery crew was helpful. We bought the J-315 which is a smaller unit. That is all of the space we had. The purchase was for relaxing sore muscles & not for parties. It was $9000+ when I ordered & $13,000+ today. The manual explains a lot but doesn't explain everything. That is where ED MOORE comes in. I visited him a few times & was a question box. Everything is functioning properly. The jets hit the areas I want them to hit. I know at motels I have found some hot tubs only focus on the lower & mid back & not the shoulders.

    1 Beware all the good reviews. Notice that they are mostly satisfied customers who have bought spas…read moreand had them installed OK. 2-there are a few reviews of their repair business, which is what I needed. I will never contact them again. I have never dealt with a business that charge me before they provided service. They even charged me for labor! Furthermore, they called one or two days before they were expected, and gave no reason for canceling and rescheduling more than a week later. I canceled the job and used a different provider.

    Paradise Valley Spas - Our knowledgeable salespeople will help you find the perfect hot tub for you and your home.

    Paradise Valley Spas

    (101 reviews)

    $$$

    I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

    Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

    Sullivan Waterworks - hottubandpool - Updated May 2026

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