Mike was very helpful with my pool problem and was able to fix the problem right away, all over via messaging by yelp! Thank you for helping out something so simple, yet frustrating on my end to say the least! A++++++++++++++++++ read more

Filter cleaning request was completed next day. Been with them for years and always on time.

- Update: Replying to Michael, the business owner - It's pretty clear by your cold reply that you're addressing your Yelp audience to make sure you're in the right - and not really understanding why a customer was disappointed. There is no need to be condescending to me by explaining how a business works by saying, "I would hope that you understand anytime you ask for a service repair company to drive to your house and do repairs that it shouldn't be free." First, as I said in my original review, of course, I'm happy to pay for service repairs, why would a business do it for free. Second, the story didn't play out exactly how you mentioned. I hope it would have been clear I didn't cancel the service over $95, that specific incident was the last straw. 1. If Rafael had told me over the phone that he will take $95 to twist in the pool sweep back, I would have done it myself. Do you really think a pool professional is needed for such a small job? We spoke on the phone because the wall fitting was broken - after I was told it was fixed - and I wanted to clarify this. I used my own wall fitting part afterward. 2. I got on the solar shutdown/startup list. After a few days, I received an email from Vivian saying I was not on the list. This is after she confirmed I was. Finally, she said she thought I was someone else. Then, when the time came, they told me they don't have a tall enough ladder. I had to scramble and search for another company last minute. 3. I received two bills every month, I don't know why it seemed like a copy, I was charged only once. This is unnecessary and I had to keep track if I had been charged twice. 4. No one told me my salt cell was clogged and needed cleaning. Just like I was alerted about the twice-a-year filter cleaning, salt addition, etc, I wasn't informed about this. 5. Once I had asked a simple question about my water level, just to make sure the guy on my route checked it out if it seemed right. I wanted to know if the water level was too high or too low. But nope, you wanted money to "send a professional" for this. 6. The guy on my route informed me they were instructed not to speak to customers so every LITTLE thing had to go through your "professionals" - seriously? You want to send a professional to inspect if my skimmer basket has a crack? 7. Yes, I stopped the service 9 months back but I'm not sure how that's relevant to the review. Judging by your cavalier reply and your attempt to make me look like I'm the one who is the crazy Karen, I'm not surprised your employees act like this. All I wanted was a pool company who would tell me what needs repair and when so I didn't have to worry about pool problems. - ORIGINAL REVIEW - Extremely disappointed with the way they conduct business, especially after reading all these glowing reviews. I soon realized they were all about the money and there was zero customer service, friendliness, or warmth. They refuse to talk about any issues over the phone because they want to come in-person and charge a service fee. Even for the smallest things, they flat-out refused to give me any advice over the phone. Rafael charged me $100 for a 30-second job of twisting-in the pool sweep in the wall socket when it came out. Every business has the right to earn money - and they should - but maybe balance it out a bit and don't bulldoze me over by charging me hundreds for the simplest things. The billing system is also a bit confusing and I had to keep an eye on it to avoid being charged for things I didn't use. read more

I have been using them Advanced Pool Care for more than a year for pool solar winterization and spring start. Mike and his team is very professional. It is very easy to schedule as Mike is very responsive. He has good availability. His team is very professional and operate safely during COVID. Last week when Mike did my winterization he also took care of the settings in the Aqualink app! Always delivers beyond expectation! I find them reasonably priced too! I found Mike very honest! Last year when I was also considering him for regular pool cleaning he realized that he could not match the price of my existing pool cleaner. Without bad mouthing them, he recommended me to stay with them given the price difference! I would recommend this company for any of your pool care needs! read more

They are the best! I have used this company for regular pool care and for service for 10 years. Today I had them out because the heater they installed 10 years ago stopped working on Thanksgiving. Raphael checked over the heater completely and reminded me that it was 10 years old. But instead of telling me that I had to buy a new one, he cleaned out the gas jets and got it working. He also connected the Wf-Fi App to the new router I had installed which involved opening up the service panel to access the controller antenna unit. I am a very satisfied customer. They have always been honest, highly competent and fairly priced. read more

Contacted Advanced pool care in regards of a rental property I have I explained to Mike over the phone that the tenets neglected to clean or maintain the pool,And left us with a slimy green pool that has not been cleaned in over a year,Mike and his team were great With explaining to me and helping me understand what went wrong and how to fix it in the future,they also had a comprehensive detailed plan to maintain the pool They were very accommodating with my schedule and return my phone calls fast and email me with the updated report of progress our pool is back to being the gem of the backyard, Thank you to you and your team read more

Advance Pool Care - Mike at advanced Pool care is awesome they made my Pool look brand-new again thank you so much - Pool Cleaners Near Me - San Ramon, California

They increase their monthly service so frequently, for contacting them you need to call tens of time until someone replies to your call. lastly, they discontinue my service without any notice and block my number when calling them and my pool went green. When my wife called them (several times) from another number they said I hung-up on them during phone conversation!!!!! so they decided to discontinue our service. Thanks to "Clear and clean pools" who fix the green pool for me. I don't recommend this company. read more

From start to finish, my contact with the men at Advanced Pool Care was outstanding. I had an emergency, just prior to the close of escrow on the sale of my home. Raphael reacted quickly to my request for help, making an evaluation, suggestions on other safety concerns and scheduled the repair for the following day. First thing, the next day, Mike showed up to fix the problem. After reviewing with him the situation he proceeded efficiently and professionally to the problem. He did an excellent job, in a short time, charging exactly what had been estimated. I can now turn over the keys to the house with a clean pool, ready for a swim by the new owners. Thank you Raphael and Mike for helping me out, big time! read more

I don't know whether it was Michael, the business owner, or Raphael, whose name I heard mentioned on his cell phone when he was writing up my bill, who came out this morning because I didn't listen carefully when he arrived, but I was very impressed with the energy, efficiency, skill, knowledge, and technical expertise of the polite and intelligent young man who helped us with our pool solar leak and other problems. (It was the one who attended an international gymnastics meet with his children in Dallas.) I have been using this equipment for 34 years and it was old even then, yet no one whom I hired in past years for maintenance or repairs gave us hints on how to maintain the system and explained our options. Moreover, he fit me in, due to a cancellation, several days in advance of our original appointment, because he knew that I was in a hurry to get the pool heated before my grandchildren came over to swim. The price was reasonable. I will definitely call them first next time I need help. read more

Advance Pool Care - Stiff solar lever caused lever motor to short out, so he removed the motor so we could turn the lever manually and explained why & when. - Pool Cleaners Near Me - San Ramon, California

Rafael and his team have been servicing my pool for 2+ years. They never miss a weekly service! Rafael is readily available via text or phone and is always there to troubleshoot. Most recently, I noticed organic matter staining the bottom of my pool, when I called Rafael he came to my property within hours and took care of the issue at no charge! Highly recommend! read more

Rafael is go to guy for pool service, he helped us install new filter, circuit board and couple of pool cleaning services. Received great service all the times and his prices are reasonable. read more

Great company, very reliable and professional, highly recommend them. We have been using them for a few months and only can say good things about them. read more

These guys are great! They have serviced my pool for a few years and I have always been satisfied with their services. They come quick when there is a repair to do. I always recommend them to anyone who is looking for a good reliable pool service company. Very happy with Rafael and Juan. Thank you Advance Pool Care! read more

Highly recommend to anybody looking for pool service in the tri-valley area. These guys are professional, knowledgeable, and punctual with their service work, provide weekly updates based on their visits, and helpful in root cause analysis where repairs may be needed. read more

We recently purchased a house with a pool. As new pool owners, we were feeling a little lost. We asked two different friends who they used for their pool service & they both highly recommended Advance Pool Care. Rafael has been amazing from the very start! He taught us all about our pool equipment & what to look for. Over the last six+ months, Rafael has been incredibly responsive to our questions & addresses issues in a timely & professional manner. Magaly has been performing our weekly maintenance for about three months now and has proven to be extremely detail oriented. Overall great company. Very happy we chose Advance Pool Care! read more

I researched several companies before choosing Advance Pool Care. They had the best prices for our Pentair pool heater and installation and WARRANTY for parts and labor. Mike did the install and is very knowledgeable. He recommended a different hose attachment and the automation system which brings everything up to code. read more

Came on time and figured out all my spa gas heater needed was blowing out the air ducts for spiders etc. showed me how to do it so I can self manage in the future. Good service and very helpful. read more

Had a new pool pump, filter, and salt system installed years ago. Work was done efficiently and at a decent price. We thought a salt system was a good idea and it was recommended by this company, but am now regretting that decision. The salt cell has died twice the last 5 years and new cells are expensive. We recently had another pool company over to look at our old booster pump when they identified old cooper pipes coming out of the ground as part of our pool plumbing. They said a salt system should have never been installed because it corrodes those pipes and causes the copper to leach into the pool water and discolor it. Not sure why this was not identified and considered by this company. Hoping it was an honest mistake but thinking they wanted to make more money off installing the salt system. Now we need to get rid of this salt system. Expensive mistake. read more

Amazing service and attention to detail. Recently bought a house and needed a pool service established. After making several calls I was able to get in contact with Rafael with Advance pool care. He quickly was able to come inspect my pool and system, offered a reasonable quote and was able to begin the same week. Within 2 weeks pool was crystal clear and balanced. They come and go quietly and efficiently you don't even know they've come through. Highly recommended. read more

We were referred to Advance Pool Care by another pool company. We hired them to install a new Raypak heater and Pentair VS Pump on our 40x20 pool. I can't say enough positive about our experience. They arrived right on time and stayed as long as it took to make sure everything was done correctly. The installation was very clean. Mike, the company owner, personally walked us through the iphone/internet interface, making sure we understood how to use it completely. Prices were in line with what we expected, their service exceeded our expectations. read more

I've been waiting to write this review, because some companies start well, but then the service quality fades over time (eh hmmm...like the other pool service review I wrote). Advance Pool Care has been consistently excellent. I usually take it for granted, but our dog's playmate who is a water-loving Rottweiler came over to play at our house yesterday. He went back and forth from our pool to a nearby dirt area (which quickly turned to mud). Our dog won't go near the pool, so we haven't had this serious of a cleaning test before. The water turned somewhat brown everywhere the dog had been which then settled to the bottom on the stairs. Technically, Advance doesn't need to clean the stairs per the plan I am on which only requires them to skim the surface. I was surprised to come out this afternoon to see a pristine pool--stairs and all. I would highly recommend them. So now I say Rottweiler, bring it on...on Monday's only though (Advance comes on Tuesday). Did I mention that they also clean the pool filters. Yes, it is an additional fee, but I would recommend it. After we did our own filters, we made a mess in the yard. I don't know how, but Advance cleaned them much quicker than we did, and I didn't really notice any mess. That's worth it to me. read more

Honest pricing and recommendations about what we needed, efficient scheduling and really happy with our new pool set up!

Mike has been assisting me with my pool service for the last 5 years. Every time something goes wrong mike is very responsive and comes out within a day to diagnose and repair. I couldn't be happier to have him as my pool guy. The last 2 companies before mike where not nearly as committed to quality work and customer service as mike at Advance Pool Care. I would highly recommend you give them a call for your pool service and repair needs. read more

I have used other companies these guys are the best. Don't look any further. Hanks guys

Thanks for the great service and fast response time. Great license contractor and pricing. Thanks

Let me make this really easy for everyone! Rafael came out to my house in the height of the corona fear. Helped my family and I get our pool heater working. Yes his company cleans my pool but apparently he offers much more value than just that! Today Rafael responded to my text at 8am on a Sunday. Advance pool care customer service is 100. It is real not a pretender or just a talker! Hard to find that is for sure. Major props and thank you. Hire him! Dont stop doing what you do ... read more

This has been my pool service company for years. They have provided wonderful service and have responded to any problems very promptly. I highly recommend them. read more

After many years, right before swim season, my pool filter ceased operating. Advance Pool Care was the first company to respond to my request for a quote. The person who came to my house was very honest about what he could and couldn't do, and provided options that helped me save money, telling me exactly what I needed and didn't need vs. the overselling I received from other quotes on the same filter replacement. I would hire this company again without hesitation. read more

Had a leak in my pool equipment. Quick response, great communicator, could not be more satisfied with the work Mike did to fix my pool equipment. Would call again. read more

Efficient, courteous and get right back to you. Not the usual round around you get in this area.

I just switched pool service at the beginning of winter because I had so many leaves in the pool and my sweep needed replacing (former service did very little to help me with). I called Advance, and Rafael came out the next day, tested my water, checked the filter and equipt., made suggestions about what skimmer would be best. I hired him and within two days I had a clear clean pool with a new skimmer that he picked up for me and installed! SO HAPPY with these guys. THX!! read more

Our pool was re-plastered back in March, along with new plumbing and equipment. We had major problems arise with the wiring of our equipment and some plumbing/leaking issues. Mike, the owner basically saved our lives. He came out and spent many hours with us on multiple days, telling us exactly what was wrong, documenting everything so we could go back to the company that originally did the work and get reimbursement. He went out of his way to make phone calls to the company who did our pool to explain to them exactly what the problem was. He ended up making them understand that they needed to pay for the fixes. We also ended up having Mike upgrade us to a iAqualink system and he spent time with us, customizing everything. Rafael was also out at our house and is very knowledgeable and friends! Mike is just a stand up guy who really cares about his customers and goes out of his way for them. We will definitely be calling him for anything else we need going forward! read more

After meeting and discussing our pool equipment needs with several competent vendors we decided to use Advanced Pool Care. We are happy with the new equipment, although did experience an issue with a broken part on two occasions, which was repaired and under warranty. However, our weekly service has declined over the years and the billing process is very confusing. read more

Advance Pool Care has been taking care of all of our pool needs for many years now and they are hands down the most professional and responsive pool company we have worked with. Our pool is nothing less than sparkling, the water is always crystal clear, and if we have any service needs Rafael or Mike are immediately available. Over the years, we have had a new pump, pool sweep, and cool LED lights installed, and Advance Pool Care is always honest and on-the-level with pricing. Great company! read more

Called as new customer on Monday, APC scheduled a service for Wednesday, and had a fix the same day for a solar leak and a bad temperature sensor. Very knowledgeable, and the price was fair. Happy with them, and will definitely use them in the future. read more

Mike and Raphael are the best. They came over and evaluated my pool equipment, asked all the right questions regarding how we use the pool and then made a recommendation to install the Jandy iAqualink wireless control system. Installed and working the very next day and Mike spent the time to educate me on how to use it. The price was great and the customer service was the best I have ever had from a pool equipment and repair firm. Highly recommended. read more

Mike is the person to talk to if you are in need of a new energy efficient pool pump; he does a great job of explaining the financial benefits. On a time of use rate with PG&E? Mike will take care of properly timing the pumps for maximum returns. Always quick to reply to questions, excellent customer service. read more

Mike was available, responsive, showed up on time and did great work. I've worked with many pool companies before and this experience was a real treat. read more

We've had their pool service for awhile now. The wife and I are completely satisfied with the service. The guy who answers the phone,Mike, seems to be able to fix any problem our pool has developed over the years. The service tech's have always been curtieous to my wife and have flexed around our schedule on several occasions. They've even saved us $$$$ in the past on a broken pump and solar heater. read more

Stay far away from Advance Pool Care Service. My experience with them, and "Mike" in particular, was very bad. Mike is not an honest businessman. He overcharged me for a pump, almost double the local retail price,and he billed me a month before the pump was installed. Mike refused to produce the purchase receipt for the pump and didn't even provide the box for the product until I refused to pay his inflated bill. When I disputed the billing he threatened to put a lien on my house if I didn't pay him! If you want to be overcharged, if you want to be treated rudely, and if you want to be threatened, then hire "Mike" and Advance Pool Care Service. Otherwise, steer clear. There are plenty of pool cleaners in Walnut Creek. Its not difficult to find one who, unlike Mike and Advance Pool Care Service, charge a fair price for products and labor and treat their customers with respect. read more