Quick to respond reasonable prices and making my pool work wonderful! Great weekly clean for pool and spa

Atlantis is the very best pool service and repair company in the Greater Bay Area. Our weekly cleaner is awesome always on time, always makes sure everything is working correctly, suggests when equipment servicing is needed, Greatest guy ever. I also have to say their billing and equipment maintenance service is awesome, customer service friendly and efficient. These Folks are the best, I highly recommend them to all my friends and they have switched and love them as well. Great Company, Great Service, Great Customer Service. read more

Working with Atlantis Pool has been smooth. They answer any questions I have timely. Excellent service and quality. My pool technician is always on time every week, and our pool looks fantastic! read more

The people at Atlantis Pools are awesome. They are very professional and always show up on time.

I've been using Atlantis Pools for my pool service and couldn't be happier! They are incredibly reliable - always showing up on time on their scheduled days. My technician is professional and friendly. read more

Unfortunately, I have to report that I am really disappointed with the behavior of this company. This is what happened: While I was out (I normally work from home) and my husband was at work, a worker parked backwards in my parking spot with a ladder on top of the van and backed towards my garage, damaging the metal garage door. My son witnessed this, and a neighbor saw the van parked there. The garage door still works but it makes a terrible noise since the metal pieces no longer align properly. Because of this, we cannot take the car out early in the morning without disturbing people in our house or neighbors. We tried to handle this situation properly by reaching out to the company by email and phone. They said that "they will investigate." We did not hear back. After I returned from my business travel, I confronted the worker, but he denied this. The company said, "Charge your home insurance." I kept their old skimmer to check with my son if this is what he was referring to since both the worker and his manager (I believe not the owner of the company) denied that the worker had a ladder. My son repeated it was a ladder. I asked the manager to come, pick it up, and talk about the damage, but they did not. Nobody showed up. They know there is a $5,000 liability issue and they are clearing their hands of it. I gave them a week to fix this (no news). And the worst part is that the manager said "you do not have cameras" when I told him this happened like he knew it did happen. Fortunately, we do have witnesses. Be careful with this company!! read more

After carefully evaluating a number of pool and hardscape contractors, we hired Atlantis last summer for quite a large job. Wow. Jon and his whole crew did such an amazing job...and on time and on budget. A nice set of workers who were respectful and friendly helped, but importantly their quality of work was top notch. The pool looks wonderful and they also managed about 2500 sq ft of pavers including curved paths...and it looks perfect. Jon is on site quite a bit and for our project Renee was a key manager and really knows his stuff. I can't recommend them highly enough. read more

Jon and his crew are thorough, professional, and dedicated. We had to make a few repairs and I could always count on Jon to give us his honest opinion (including a couple of instances of "I wouldn't waste your money on this"). We are fans. read more

*Gratitude pool maintenance* Jon and his crew took over care of my salt water pool 3 years ago after a major remodel and treat it like they're babying their own. So grateful to find skilled, professional crew members who each keep keen eyes on equipment maintenance and never upcharge. Genuinely appreciate everyone's integrity, work ethic and joyful approach to any task. Says a lot about a company when employees are sincerely happy to be part of that team. read more

Be cautious! The pool guy is not doing his job. He would come by and park his car on our driveway. Then he didn't go in and do the chemical fill up that he was supposed to do it on Mondays. We didn't notice this before because we saw his car on our drive way. Until recently, we are at home often and noticed that he didn't get off his van at all. Today, I saw him is here and went up talk to him. His attitude is really bad. Then he said he will go and do the fill up. I went back in my house and trusted his words. The next thing I know is he left right away! I was at the backyard near the pool. He did NOT come in! read more

Such great, proactive customer service! We had a huge rain storm on NYE and the day after New Year's we had a team of five guys in our backyard, servicing our pool without us even having to call them and ask them to come out. They were proactively going to all their customers to get mud or silt out of the pools, to treat the water and help us prepare for the next downpour schedule to begin this week ~ When do you ever see a company offer that type of customer care without even being asked? So impressed and we will be loyal customers of Atlantis pools for years to come! So grateful for such awesome customer service! Highly recommend them!! read more

I tried to find a pool construction to help me with my project. Very quick response. Thanks) read more

I recently had Atlantis pools complete a full pool remodel for me. I had received quotes from 4 other pool remodel companies and went to review their work. Right away I saw a difference in the quality of workmanship so I decided to go with Atlantis. Jon, the owner is incredibly knowledgeable and honest. You will notice that he has an incredible team of specialized employees and you can tell he treats his people right. If something needs to be corrected Jon stands by his work and you can trust he will make it right. We were so happy with our pool remodel that we also used them to fix some problems we had with a paver job we recently did. Thinking back on it I should have had his team do the hardscape as well in the first place. My wife and I could not be happier with the pool! We also use Atlantis for our routine pool service. I could not recommend this company enough! Jody read more

Jon and his crew were amazing. Atlantis Pools was the only company that took the time to respond to our call and came to the house within a week! The work is impeccable and guided us through the project. We highly recommend Jon and his crew! Trivia C. read more

Jon of Atlantis Pool did a great job of installing a new pool control system. Our pool equipment was installed in 1986 and Jon came out and performed a thorough evaluation and recommended a logical and cost effective course of action. Great business that is highly recommended! read more

Don't even think about using any other company for work on your pool. They did a pool remodel and installed pavers in our yard. Not only was the work superb but their after installation service is great. They happily fix anything in an expeditious manner. They also do out pool maintenance. Their people are all knowledgeable and fix things right the first time. All their employees are long term. read more

If you want any level of professionalism from companies you employ, do not use Atlantis. Regardless of what any other review says. Atlantis maintained the salt water pool in the house we recently purchased, so we continued with them @ $125/month. Jon communicated with us when we first moved in but became more and more unresponsive. Within 3 months, Atlantis raised the monthly rate to $155 without ever discussing with us, we just got a bill. When I called to discuss, he NEVER responded to 4 calls, nor did Billing. After 2 month of silence, I decided to fire them, had to tell their worker. As I investigated the pool equipment, the salt water cell was turned off and damaged, salt was 50% of required level and Atlantis NEVER mentioned it. Instead, Atlantis used Chlorine in a salt water pool contrary to every pool maintenance guide. Shameful. Jon stated they don't make money with weekly service, only major repairs. If you hire Atlantis for weekly service, they will test your need for major service, pump, filter repair/replacement or solar. If you aren't a high dollar mark, Atlantis will raise your rates and ignore you. Nice company. read more

I can't thank Jon Lubrano, owner of Atlantis pools enough. Though we don't have a pool, Jon's staff helped us out of a very bad front yard remodel. We were taken advantage of by Tangie Noa Tangie a man who claimed he was top notch. Unfortunately we did not do enough research and were ripped off. Jon is one of my neighbors and a business contact. He saw our yard and heard our story and brought his men to help repair some of Noa's shoddy work. Jon has what many contractors don't have and that's INTEGRITY. read more

Jon and the Atlantis pool team are amazing to work with! They helped us to stretch our budget by recommending materials and allowed us to build the backyard we always wanted. Jon has all the time in the world for us and moved the project along quicker than we expected. We enjoyed working with Atlantis so much we signed on with them for maintenance which has also been a great experience at a very fair value. I also enjoyed being able to support a local business. Call them! read more

Atlantis Pools - Pool - Pool Cleaners Near Me - Alamo, California

Jon is a true professional and provided excellent customer service. Despite his extremely busy schedule he was able to come out and diagnose a pump issue quickly. He thoroughly explained what was happening and provided a great solution which saved us a costly equipment replacement. He was also very good at assessing our current equipment and providing some guidance on what we could do down the road to keep our pool in top shape. I would highly recommend Jon for any pool issues and he was well worth the wait for an appointment. read more

We called Atlantis asking about installing an expensive piece of equipment we had decided we needed. Rather than taking our money, Jon explained the pros and cons of what we were asking for and we came to the realization that we don't need anything new at this time. We appreciate Jon's honesty and plan to call him up for our future pool needs! read more

We are extremely satisfied with this pool service, and highly recommend them. Jon has always been super responsive and we appreciate his professionalism. He and his team have saved the day on many occasions when something happens to our spa and a party is about to start, they truly value their customers. Our weekly service is done by Jesus, and he does an outstanding job. He pays attention to details, and doesn't miss a thing. After a wind/rain storm the pool can be trashed and by the time he leaves it looks beautiful. We can tell he takes his job very serious, and we sure appreciate him. read more

These guys were quick to reply and quick to come out. Rob was excellent, so nice and helpful. He was knowledgeable and quick. My pools never worked so well. Will definitely be using them again in the future! read more

We've been using Atlantis for three years. Service is great. Whenever we have an issue with the pool, they send someone over immediately. Extremely responsive and professional. read more

We have been with Atlantis Pool Service now for 9 years and has always been happy with their services. David has been remarkable and always goes above and beyond for us. We can always depend on him. read more

These guys do a terrific job, are responsive to my endless questions and never fail to make me feel like a valued customer. The way businesses should run. read more

We have gone thru many bad pool service companies, before we found Atlantis. the Service is great - they come every week on the assigned Day which we need to make sure our dogs are in. If they cant come on the normal day they let us know in advance of the change. read more

I've had Jon and his team (Rob, Edgar, etc.) out for various things over the years and they have all been EXCELLENT! Last week Edgar came out and fixed not only the sweeper, but then realized it couldn't only be the sweeper as the reason things were still dirty. Quick analysis, and realized there was a broken part within the filter, and that I should replace the cartridges as they looked over due even though we had just cleaned them. I held off on the filters, but then just 5 days later the Flow/Pressure of the pool was not working, so I called on a Saturday morning to have them come check it out. Jon showed up within 1/2 hour and quickly realized the cartridges were already full of dirt b/c the sweeper was working again, and that they were causing the flow to fail. Basically reiterated what Edgar said and told me we would have to continue cleaning them every few weeks b/c they were too old and dirty inside. Quick fix, and the pool is already clearing back up nicely. Always a pleasure to work with this company! read more

Ron takes customer service seriously. Very impressed. Thanks!

I highly recommend Atlantis Pools. Jon is extremely responsive and knowledgeable.

We are so grateful for Atlantis Pools! We were having a pool party and 30 minutes before the party, our spa drained! We couldn't figure it out. John and his team came immediately and saved the day! They worked in the hot sun to fix our spa in time for the party. They are also great with our weekly cleanings and helping us learn about our pool and spa. They are very reasonable, too. I highly recommend Atlantis Pools!! =) read more

Atlantis Pools is very friendly and has courtious staff that are extremely knowledgeable. I highly recommend them for any of your Pool needs. I trust that if ever I have any questions they will be able to assist me. Thier work is very professional and I will always use them for any of my pool needs. read more

Excellent service, reasonable rates, and fast response. The staff is great, and Jon & Rob have proven to be trustworthy and knowledgeable. Will definitely use Atlantis Pools, and only Atlantis Pools, for all my pool needs. read more

what a joke this company pays for advertising in local paper touting their expertise. had pool leak several calls and left numerous messages to no avail. must be just too busy hate to spend money where their slogan. is we could give a shit seek help elsewhere. zero stars..... read more

I can't say enough great things about Atlantis Pools! Prior to Atlantis Pools I had a different company that showed up once a week and did a 2 minute leaf clean on my pool. It never looked great and when I tried to contact them to replace my 30-year old pool equipment, they were non-responsive to my requests for an estimate. Which led me to Jon Lubrano and Atlantis Pools. Jon came out immediately! He provided me with a thorough estimate and corrected long-standing issues that had been going on as well. We had all the pool equipment replaced and they did an amazing job - stuck to the budget and got it up and running smoothly. Our pool looks great! They spent quite a bit of time making sure everything functions perfectly. Any time I've ever had a minor issue, they have had someone out to check it within 24 hours! Their service is absolutely unbeatable. I can text Jon even on a weekend and he responds immediately. I wish every business were this good! read more