BE AWARE !!!
I am a long term resident of Ruby hill in Pleasanton & active member in my community in Pleasanton
I hired NorCal pool during the pandemic.
Overall My experience had been ok except the few times I had to reach out & deal directly with their argumentative assumptive office manager Travis
However today was the last straw , so we terminated our contract due to the office manager Travis appalling condescending disrespectful phone mannerism , his argumentative horrible rude Dramatics , insensitive unprofessional comments towards a paying customer & his unprofessional unbefitting attitude towards a Woman!!!
Earlier I had emailed Norcal pool service office & left a a voicemail message in regards to the broken floater that could be causing the water leak resulting in doubling my water bill ,so I asked if the tech can follow up on their next visit to see if this could be the problem into why am having an increased water bill and if they could call me back
I received a call back from Travis, who was so accusatory , defensive and rude , he started rambling on what water bill are you referring to ,are you accusing my technicians that failed to notice a default ......He did not let me get in one word .
Travis went to say I'm tired of dealing with you , cause every thing so urgent with you & he went on & on .....
So mind baffled as I was I asked to speak with the owner Ryan instead .
He said Ryan is not in. I asked for for Ryan's direct number , Travis laughed loud and said I'm not giving you his number . so I asked for Ryan's email. Travis stated go ahead email him , everything you send to him goes through me first to approve & I monitor everything he is meant to receive !!!!
There was a lot more back and forth with him.
Travis stated we have so many other customers in your community & that he is not concerned with our little problem !
Travis said :you think you are all that !!! Every time you call we have to jump !!!!
Travis said :I don't care where you live !!!! you all people call here & want something now now now!! !
! Then he said how dare you telling us my staff broke your equipment !!!!!
I replied what are you talking about? I called for assistance !!!!
I said to travis you can't talk to a customer like that , It's appalling you need to be more kind , tactful & professional,
what kind of customer service is this.? lm a paying customer ,an American citizen a woman .I have rights to be treated with dignity & respect & as your equal & no less than any other paying customer!
Travis then laughed & said don't play the gender bs card with me !!!!
That won't help you here !,,
He then let out a real loud laugh & said let me enlighten you , I can talk to you any way I want & you can't do a thing about it !
Travis said I am Ryan's gate keeper that means any thing you say goes through me first . I personally monitor all his emails & calls & you have to go through me to get to him so go ahead & try. I m the one who is in charge here !!!!!
Im mind baffled as the audacity of Travis horrible behavior & lack of cultural gender sensitivity for those who pay top dollar for pool service & expect service in return
the unprofessionalism !!!!!
Travis needs sensitivity training in How to address a paying customer specially women with dignity respect & tactfulness !
Now the owners comment ( it is my belief that it's Travis the office manager who monitors & handles all correspondence as he stated over the phone )
Shows the owners avoidance to address the argumentative behavior of the employee "Travis "which is what our complain is about !
He goes further to praise this individual for their appalling disrespectful behavior , , it's mind lowing !!
Regardless of the situation the owner Ryan blatantly disregards his employees argumentative rude behavior towards a paying lady customer !
It seems that Ryan approves & agrees with travis unprofessional antics & his accusatory behavior and his Complete lack of customer service , his blatant disrespect to customers even if it means loosing customer.
Ryans inappropriate response below shows Travis lack of customer service is blatantly overlooked & his behavior is justified !
this goes to tell you that Ryan & Travis are two of a kind ! read more