You're fired. Hours open but no one there. Don't answer phone. No return phone calls. Pool water analysis not reliable. Done. Moved on.

Owner finally responds after a year saying my review is fraudulent due to owner neglect. What he didn't say was that I was charged a few times when no "technician" showed up. Several times one did but spoke no english. After a few weeks of having to leave a message finally one showed up only to tell me my levels were low. He didn't say I had a leak but my levels were low. A few weeks, pay cycles, and increased water bills later a leak was "Supposed" See Pool Time cannot diagnose a leak. They can only refer you to a service that is backed up for months. So what happened to me was a wasted summer with no pool and an increased water bill plus being charged for a cleaning service that couldn't do the job. I could see if just one of them said "Look Sir. There's nothing we can do." That never happened. They just showed up when they felt like it and charged me. read more

Pool Time - Pool Cleaners Near Me - Pleasanton, California

This company, in its day, was a well ran business. The last roughly 10-plus years the company is trying to be run buy the owners son, which is doing a great job of destroying its former excellent reputation! When customers were appreciated for their loyalty versus an evil necessity! read more

I had a unique issue with my pool pump. I called and they gave me tips on how to check what was wrong with it. Turned out it needed a certain part which they found within a day. Went down to pick it up and both guys I spoke to treated me like I was a buddy they had known for years. Can't say enough about customer service like this. Thank you. read more

Called for service on pool plumbing. Made appointment twice both times no call no show. I even called too remind them second time, told them my wife was leaving early from work to meet them. There office said they would confirm. No calls four days later. They installed pool pump a couple of years ago. I still have 30 year old heater, filter system and sweep pump. They won't get the call for those upgrades. . read more

$400 later (and charged $145 for a $40 part. Yes I checked) and he threw his hands up and referred me to another pool repair company. If you don't know how to fix it don't take on the job! read more

Have what is probably a simple fix on my pool heater and even though I live 5 minutes from them they were going to charge me $110 just to show up to my door. Thanks for nothing. Have had trouble with the arrogance of this place before. They also overcharge for the products in their store. Avoid these guys. Also, when I first moved to the area they volunteered to come out and do an "orientation" never telling me they were going to charge me for it. Then sent me a ridiculously overpriced bill! As I say - avoid these guys. read more

John and his team helped fix my 10 year old Coast Spa. The air blower on my spa was failing and making very loud noises. John was able to find a replacement. His team (Tony) did a very good job in performing the installs and repairs. read more

This is the worst company ever, they are unprofessional. If you are looking to get work done stay away from this company. I had a bad experience with this company, and they fail to meet any of my request regarding my residence. The owner of this company should be ashamed of how he treats customers. If you are looking for pool work stay away from this company they are bad news with ver bad people skills..... read more

Pool Time did a great job renovating a large indoor pool for us with new plaster, tile, pump, and filter equipment: the works. I've been happy with their workmanship and work quality...almost two years later and everything still looks great and their work continues to receive praise. Of course with any complex job you have issues and the Pool Time staff was fair in resolving all those. Thanks guys, satisfied customer. read more

Personal, friendly service.. Have been their client for 14 years ...love the free water analyses and my pool looks great. The new silk chlorine tablets are supper! read more

This review was long overdue. 2 years back I had my motor stopped working and pool time was sent by Ahs. They were very quick in servicing the order within a few days and placed a new motor. Not only that they also taught me a lot of things to watch out for in maintaining my pool. There was one small part which was almost broken and they told me to replace that soon. In couple of days they came with that part. They said that they were in the neighborhood so they brought this because I needed one and refused to take money. They are thorough in what they do. read more

I have used pool time to take care of my parents pool and spa. I use them for my pool cleaner and for my pool repairs. My family and I have been customers for approximately 20 years and I would never trust anyone else with my pool work. Excellent customer service and response time always! read more

We"ve had 3 separate transactions with pool time. These guys are outstanding! Extremely knowledgable, professional and price competitive! I'd give them 6 stars If I could ;) read more

I have been going to Pool Time ever since Denny Williams started the business 35+ years ago. John has been helpful with solutions for algae problems and for chemical and equipment purchases during the year. I am happy to provide a good for this business. Thanks. Larry read more

Those guys are pro!!! My 10+ years old pump stopped working and I called pool time. John answered all my questions very friendly and suggested me to use Pentair intelliFlo. During the service day, Tony replaced my old pump in no time. He explained how the new pump works and gave my advices on how to operate it, very helpful and friendly. The new pump is awesomely quiet! Thank you. Why not 5 stars then? first of all they did not call me to confirm the schedule before the service day. I had no ideas if they can come or not; secondly, on service day, I had to call them several times to confirm the schedule. the Lady seemed out of sync, she even did not get back to me as she promised after she got answer. I had to call her again. :-( read more

John took my Polaris sweep to repair it. I was prepared for a few days should he have to order parts. During the day I went upstairs to change the sheets on my bed. In the afternoon, I was sitting in a chair on my patio, looking around, and saw the sweep back in my pool! I thought what is that doing there?? I wondered if I was losing my mind!! Quick repair, works great, and whoever put in back in my pool is a stealth installer! If I could give them a 10 I would, but Yelp only allows a 5. If you want honest, efficient, pool work done, this is the place to go!! Garth read more

I am forced to write this - because seeing the 4+ Star rating for PoolTime, I was expecting something else. My main pool pump died, Pool Time was assigned by my home warranty company (AHS) after the first service provider failed to respond. "Danny" (?) called and attended. A quick inspection, and the pump was "deemed to be dead". Within minutes it had been excised from my pool pad, connectors snipped from the power cord and dumped in the back of Danny's truck. A few days later I'm told the pump can be rebuilt - (it is a top-end PacFab 3.0 HP), but parts will need to be ordered and take a week. Alternatively, we can replace with a new one..so far so good. Then the double-whammy, a new one would be $2843 ?? Simple Google search showed I could get a brand new VS Pentair IntelliFlo for $1700. I even shared link to seller with Danny.. Despite attempts to negotiate with Danny for his business, Danny tells me his customers pay whatever estimate he provides ! Wow - good luck. I understand business markups..but..I guess some folks think pool owners are too stupid to do a little research. read more

Every week new teenager comes for cleaning; it seems no one stays in that company for more than a month. Those teenagers are totally inexperienced and do a lousy job. When I call Willi (the front desk lady), she would not give any clear answer to any issue. She will just tell me one of our technicians will call you when they get a chance. And their turnaround time for the call is one week and that too happens when you call them and remind. On reminding, they will make excuse like I was off last week or I had to go somewhere etc. Very unprofessional treatment and hard to deal with. I am now looking for other better pool service company. My pool has turned green and when I check chlorine level, it was too low as the pool cleaner teenager just come and quickly finish without adding chemical. I pay for their premium level service costing $170, still, their service is pathetic. I have even recorded their visits in my camera and when I ask them or show evidence of negligence, they just tell me they will get back to me after investigation and they never reply back. read more

Good group. Their mechanics know their stuff. FYI, if you call them in spring, it can be a frustrating experience getting a service call because EVERYONE is calling them then. I'm comfortable using them for mechanical work. I do my own daily maintenance. read more

GREAT CUSTOMER SERVICE!!! Had an issue with our pool....Steven was extremely helpful and spent the time to explain what we needed and why!!!! VERY IMPRESSED!!!! Will definitely be back!!!! Thanks for all of your help!!! Cheree read more

I come here frequently to get equipment for my job. The staff are really friendly and very supportive if I have questions about the maintenance of our pool facility. I ask multiple questions on how to properly get debris into the skimmer from cleaning the bottom of the pool properly with the amount of tools I have available. I am really happy on how convenient the location is for our facility. They are also open during good business hours and I am able to just walk over there and get everything I need in a timely manner. They also come by and fix our pool in good timing since we see patients on a daily. I am greatly satisfied with their customer service and convenience of location. read more

I've used three different pool services and Pool Time is by far the best. They are punctual, professional, and the pool is always clean and chemistry is always right. They also did repair work for me and the repairs have stood the test of time. Highly recommend. read more

I'm not sure where Sheila T. is coming from, but based on my experiences the people at Pool Time are extremely knowledgeable and helpful, especially when it comes to chemical pool maintenance. They use Bioguard chemicals , which I have used for many years and while pricey, do the job better than anything that is out there. I have never been recommended anything to put in my pool that isn't adequately explained and backed up with thorough chemical analysis. These guys know their stuff. Our pool guy also told us that the stuff they sold us wasn't necessary, but our pool guy also couldn't fix our pool. He didn't even really understand what some of the chemicals were. We had thick calcium stains all over our tile and he had no idea that a scale inhibiting product existed and had the nerve to tell us we didn't need it. Pool Time gave us, in precise detail, the chemicals and instructions to deal with our problem and we haven't had issues since. I think the negative reviewer simply wanted to be a cheapskate with his/her pool, which almost always spells disaster (I know, I was one wen I first owned a pool). I can't recommend this company more. read more

They cost me thousands in pool damage after servicing my pool. I had been buying chemicals from them for years and trusted them to re-plaster my pool. A year later I had to have my pool re-plastered again. The new company explained what had really been going on with my pool and how I had been misled by Pool Time. Later I found out that Pool Time spends a lot of time in court with their customers. read more

I have appreicated Pool Times great service on our pools for years now! They are proactive, and do a great job! Their store has really cool stuff in for pools... fun place to get things. Highly recommended!-Greg read more

After trying for 3 months to get the green out of our above ground pool, I came to Pool Time. We had been purchasing our pool filter cartridges from them but had been having Leslie's test the water. I finally reached the last straw with Leslie's when I was told I had to drain my pool (in this drought!) and start over. I brought my water to Pool Time, had it tested and it was confirmed that none of the issues I was told I had, existed. I simply had an algae problem. Here we are three days into Pool Time's suggestions and my water is clear again. Green is gone, and I didn't have to drain my pool either. Thank you, Pool Time!! I'll be making that little bit longer drive to Pleasanton from Livermore from now on!!! read more

I've used Pool Time for the 20 years that I've lived in Pleasanton. They are always helpful, prompt, do good work, are competitive with pricing if you find a lower price, friendly, respectful, etc. I have tried other pool stores in the area, but none of them are as good. read more

Theses guys are great. I am not sure what the other yelpers were talking about. We are a physical therapy company that has a pool. If our pool is down, everyone is grouchy. These guys have been helping keep our pool going for over 12 years. I can't count how many times they have stayed late, came early, went above and beyond and over the top to ensure our pool stayed open. They are fair to deal with and super helpful. I would recommend them to anyone with a pool. They are really magic. And they will stick with you till the problem is solved. Love these guys. read more

What a disappointment I thought they knew pools. First off John asks me who installed my filter I said he did and then he said he didn't think his shop would do that...come find out everyone who has been here since has told me that was not the right filter pump for my pool. He comes out and fixes my pool sweep motor now on this he did a good job and that is why the one star. He then was going to stop a leak in my pool pump well he did stop the leak in fact he did such a good job on that (tongue in cheek) that the pool motor no longer functioned. When I asked him to come back and fix it he told me he could not because it was not a variable speed motor and could not install a new one. Then he told me the one he could install we would lose all function on our pool control box and it would need to be turned on manually everyday...so what happens when you go on vacation??? I felt that John was afraid of the electricity to change the motor. I asked if I bought a motor if he would install it naturally I would pay for everything even his labor but I didn't want to swap out my entire computer system because of a problem he in my opinion caused and he said no. I suggest to you that you say no to him. read more

My review was flagged. So here we go again. You can not treat customers badly, yell at them and then leave a nice note on yelp. BTW, a lot of people use aliases instead of real names when they register on yelp. I was a customer but I no longer am. You are not the only store in this area. Easily replaceable. read more

I own a pool in P'ton as well. Been ending up at Pool Time for years and I won't go anywhere else. I tried the slightly cheaper way a number times w/ do it yourself chemicals and equipment from Home Depot and Walmart several times, only to end up at Pool Time with expert and pleasant professionals like Nate finding the right stuff to use, info for free. Maybe this is why they have retained the business for so long. Come on now! These negative reviews are bogus!! i wish I could provide a picture of my gorgeous pool!! And we did it ourselves... old people at that!!! read more

The owner of Pool Time in Pleasanton, Paul, and some of his staff inspected our pool motor and offered us options for our failing system, and assessed other issues with poor water suction, flow and terrible filtration. Our pool had turned green by this point, but Paul and his crew completely brought our pool back to life. The staff perfectly balanced the pool chemicals, and cleaned the pool day after day until it was in mint condition. The team went well above and beyond expectations. The motor replaced was quieter, more energy efficient and stronger, the water was cleaner and perfectly balanced, and the filter was cleaned and the excess D.E. removed. We contacted Pool Time for a one-time service, but will be long time customers. We highly recommend them for any and all pool needs big or small. Thank you Pool Time! read more

Wow - I'm am completely surprised by the behavior of this shop. I went to them a couple months ago to learn about my pool. They came to give me an "orientation" that I paid for and at that time they found my pool light was not safe. I requested they come and give me a quote on what it would take to fix the light. They charged me approximately $200 to replace the circuit and told me I would need to pay another estimated $200 to replace the light. When they did not show up to complete the service for three weeks and told me I had to drain the pool a foot to complete the repair I requested the owner cancel the service and told him I would fix it next year. Without checking with me he sends a repairman to my house the next week, tells my husband I ordered it and does the work .. and then bills me $1000. And then when I dispute this he tells me he thinks this is an ok way to do business. Seems like they received some negative feedback, cleaned up their act but are now back to the old way of doing business. I can confirm price gouging as well, list for the light is $400 but they are charging me over $600. Very sad to find a business like this in Pleasanton. Word of mouth will prevail I'm sure. read more