I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool…read moreback in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas

My Pool pump was not running and called Preferred Pool Service to schedule service. I…read more spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service".

I thought I could keep my pool clean myself by adding the products myself as a pool supply store…read morerecommended for 6 months. I failed, so I called Dave at Aqua Hero and asked him to help me rescue my pool. Dave showed up as promised, and upon arrival, he explained all the the steps needed to bring the pool back to life. It took Dave just days, and my pool is sparkling and ready to be used again. Thank you!!

Dave has been servicing our pool for a few years now. I found him on Yelp after my last pool guy…read morewent from awesome to awful. Dave is knowledgeable, reliable, and his rates are very reasonable (for this area). If you are looking for someone to take care of your pool, this is your guy!

Another 5 star rating for Rick, Patrick, Jason and their crew. They totally deserve it. They are…read moreupfront, ethical, and honest. Their attention to the smallest details was amazing. Great customer service and top notch quality. We love our pool and loved working with them. Highly recommend.

We've worked with three pool contractors over the course of several years and would have saved…read moreourselves a lot of grief if we had found Hacienda sooner. Verbal communication was great, on the order of minutes to respond to texts over the course of the entire project (i.e. several months and not just until the ink on the contract dries). Unlike most contractors, let alone pool contractors, the contract was exceptionally clear and detailed on what was being done, costs, and TBD items. No surprises or misunderstandings. On time, on budget: obviously, they have multiple projects going on simultaneously, but they are well organized and we never had an issue. On a project of any meaningful size, things happen, but Hacienda actively identifies and addresses them. For example, they noted our booster pump could be lowered to be less conspicuous and fixed it. Side note: they did a really nice job with the pool equipment. PVC was painted to match the manila folder color of the rest of the equipment and it was all well laid out. We've recommended Hacienda several of our neighbors, at least one of whom is now building a pool with them.

Professional Reliability: Reviews frequently highlight that the crew arrives on time, keeps the job…read moresite clean of debris, and provides responsive after-sales maintenance. Cost-Effective Solutions: Juan is noted for providing competitive quotes and finding ways to save money, such as saving existing tiles when possible or suggesting flexible rock walkways instead of rigid concrete to prevent root damage

Absolutely would recommend this company. Amazing work with concrete and done very well. Will be…read moreusing in the future for pool work too.

I've been a pool owner for over 20 years and during that time I've employed several different pool…read moremaintenance companies. Pristine Pools have had my business for over a year now and I can tell you that my experience with their services has been far superior than anything I've experienced in the past. They always do and excellent job with their weekly service, calling attention to any maintenance issues that might arise, and always keep everything running perfectly and keeping my pool sparkling clean. In the past I just accepted mediocrity and just figured checking the chemistry and adjusting the water accordingly, was all I should expect. Not with Pristine. Diego always makes sure I'm taken care of and makes it right if something is missed. I was recently considering buying a new pool sweep because mine wasn't doing a very good job. They replaced the wheels, tail and capture netting. I felt the price was very fair, he took care of it on my next scheduled service day and my sweep is operating better than ever. Nice job Pristine! You've made me realize there's no need to compromise with your pool service.

Customer in Pleasanton for a fair bit of time (who's counting these days??).. got in the pool for…read morefirst time this summer today.. we keep it up year round.. Flawless. Perfect. I can't imagine doing a test and it's not ideal. These guys do their job fantastic. And when they've had to explain something to my dense ass, they've done great there too.. Cheers!!!

Huge shoutout to Sensible Spas! Bill and his team were outstanding today…read more What should have been a simple install turned into a much bigger job getting the old spa out and the new one in. This is because I had no idea how my existing spa got into my backyard. No hesitation, no complaints. They just figured it out and got it done. That kind of mindset is rare. Bill is just awesome and I am glad I bought this spa through Sensible Spas. New spa looks great. Experience was seamless. If you are looking for the best spa company these are your people!

I was in the market for a hot tub and had been mainly checking Costco, but I'm glad I came across…read moreSensible Spas on Facebook. The staff were extremely helpful and knowledgeable. They guided me toward the AquaTerra Del Mar, a plug-and-play model that's also sold at Costco. They explained features I didn't even know about--like the diverter valve that lets you concentrate jet power on one side, which is perfect since it's usually just me using it. What really sets Sensible Spas apart from Costco is the full-service experience. They handle delivery, setup, and a full walkthrough of how to use and maintain the tub. When you buy their chemical starter kit, they even add the chemicals and balance the water for you. Plus, they provide future maintenance and repair support, something Costco doesn't offer. Highly recommend visiting their warehouse to check what's in stock. They even have scratch-and-dent models at discounted prices, which can be a great deal.

I was losing a significant amount of water from my pool every week and my water bill was…read moreskyrocketing. I called Diablo Valley Pool Service based on a friend's recommendation, and I'm so glad I did. The technician arrived on time, was extremely professional, and explained the entire process clearly. They used some very cool technology to pinpoint the exact location of the leak in our plumbing. Within a couple of hours, they had located the issue. They provided different options to resolve the issue. Our water level is now stable, and we finally have peace of mind.

I left a message on two occasions to this company looking for pool service once a week. I did this…read morewith four companies with 5 star ratings on Yelp. Diablo Valley Pool Service was the only company that failed to contact me about the potential job. Very disappointing.

When my regular company wasn't available for a last minute, same-day visit to troubleshoot a…read moreheating issue, Sun Pointe Services was able to take some information and pictures and resolve the matter over the phone - NO CHARGE! Thank you, again!!!

I'm sure the employees of this company are great people, but this company is absolutely horrid!!! I…read morehighly recommend staying away from them. Our pool was supposed to be finished in April at our Town House residence in Pleasant Hill. IT IS STILL NOT FINISHED... Plus the pool deck is leaking in multiple places and it was done improperly. 100% AVOID AT ALL COSTS!!! They would also go weeks at a time before working on things. They also have not paid their gate subcontractor to date because he informed our HOA they still had not paid him. STAY AWAY!!! Super slow progress and like I said WEEKS at a time without site work being done!! I would personally never use this company again!

Kari is the best in the business. Honest and affordable. Someone you can totally trust. He has…read moredone many repairs on our older spa. Can not recommend highly enough!

Our Jacuzzi wouldn't heat up past 95%. I thought we needed a new heating element…read more Cari came out and determined that the "lock" was engaged for the temp. Problem solved! Paid Cari a fair price for pointing out this feature that you can figure out from going through the control panel. It's in the operating manual, but not clear that it could be the solution to specific problems.

Always short handed. Give you the wrong information on your pool water. The store is always very…read moreclean. One person will say you need to put this in your pool and next day it was wrong. Better education Nice staff

I have gotten my booster pump replaced via Leslie' mart services and the guys have done a great…read morejob. This review is specifically for the technicians "Jeff and Todd". Thank you for your attention to details, constant communication during the process, and going above and beyond to address every little issue and gap that was found while replacing the pump. Would certainly hire those guys again..very professional and completed the entire task in about an hour. Thank you. Great job!