Always short handed. Give you the wrong information on your pool water. The store is always very clean. One person will say you need to put this in your pool and next day it was wrong. Better education Nice staff read more

I have gotten my booster pump replaced via Leslie' mart services and the guys have done a great job. This review is specifically for the technicians "Jeff and Todd". Thank you for your attention to details, constant communication during the process, and going above and beyond to address every little issue and gap that was found while replacing the pump. Would certainly hire those guys again..very professional and completed the entire task in about an hour. Thank you. Great job! read more

Worst customer service !! Waited in line for a while while the guy at the register talked to this guy forever and didn't even get a be right with you or nothing waiting so long we left !DONT SHOP HERE MIND YOU I WAS WITH MY KIDS AND ONLY HAD 1 thing ! Going to Amazon instead read more

The service at Leslies has gone down to the point that I wlll no longer be recommending this company to any of my clients. I purchased a spa pool pump and had them install in January of 2022 at my elderly mother's home. Fast forward she passed and the spa was only recently used with our tenants. The whole Polaris system failed after little use. I tried calling Leslie's customer service that seems farmed out to a call center where they spend a lot of time asking and restating my problems and instead of telling me the item was out of warranty. They offered a manufacturer phone number where i am put in a cue that lasted for nearly 2 hours--only at the end to be cut off from the call. I choose to go to the local store where the store employee tells me the bad news. No warranty! I tell her that is unsatisfactory because people in the pool industry know during covid the Polaris production of these pumps had major problems. She calls up a manager and that manager tells her to call an area manager. This manager tells me that its out of warranty and all they can do is come out and sell me a new one. I paid over $700 for it in 2022--used it once and it failed and now it is over $900 to get the same item. I explain that the pump was only just recently used for the first time and could they intercede with the manufacturer on my behalf to which he replies a resounding "No." Such a poor response from a company that use to care. I will make sure to not use Leslie's going forward at any of my properties and I will tell every client I have that has or is thinking about getting new pool equipment or any repair or service to NEVER use a company that doesn't value their customers. read more

They have what you need in the store, sometimes. But the employees are not helpful at all and at times rude.

They are trying, but when you call they will tell you they have the part you need and when you get there they don't have it. It's so frustrating because it happens a lot. They need to be honest. Getting us there does not mean we will be happy to spend money when you didn't tell the truth. read more

The customer service from the cashier today was awful. She was extremely rude to me, cutting me off and not letting me finish my question. She also did it to the customer behind me. I won't be returning. read more

It depends who is in this store to service your need. I highly recommend Kevin. He's very knowledgeable and provides useful and credible information. When he's not deluged with customers, he'll spend time with you and explain the pool chemistry issues. If all the store people were like him, I'd give this location in Livermore a five star rating. It's four, because I try to be in the store when Kevin is there. If he weren't there I'd give it a two star. The store is good for pool supplies. It's good for pool water testing. But the staff advice is questionable. I listen to them and do my own research. The only one I'd listen to is Kevin. read more

Store manager was knowledgeable and friendly. Just got me what I needed. Didn't feel like I was being over sold which was one of my concerns. Def will make this my go to spot in the future. read more

My Polaris 360 pool cleaner wasn't moving so we took it apart. In doing so, the very brittle top housing came apart and we noticed the belt was broken. We called and spoke to Isaac and he was extremely helpful and professional. He stated he had an extra top housing that he would swap out for us at no charge. The next day we took in our Polaris 360 and Isaac replaced all necessary parts within 24 hours. He exchanged the top housing part at no charge and he even swapped out the base too. A new top and base assembly is about $75. My better half is great at fixing things around the house but I'm so grateful that he left it in the hands of our "local" pool store. I will continue to support "local" and will keep coming back here. Great job Isaac!!! We appreciate YOU!!! read more

I had the best customer service today! I purchased the wrong pool cleaner at the Leslie store in Tracy, so I exchanged it for the correct one. Ganelle was very informative, extremely conscious of my time frame as I was on my lunch hour. She also processed the return/exchange and honored my rewards coupons. Very happy to do business with Leslie's!!! Thanks again! Carrie read more

I was trying to order a pool heater. Husband called, spoke with a good rep, got info he needed, and was told to come in. We came in, spent a solid hour in there with a snide employee. Said he couldn't find it, but took our info and would call later. I gave them a few weeks, called back and literally the employee that answered told me to call any other pool store, or Leslie's location because this location is so poorly run, I'll never get a response or callback. He was candidly helpful, but was unwilling to remedy further. read more

We just remodeled our pool and used Leslie's pool to help get our pools' start up procedure right. They are very cognizant of all the requirements of the 7 day start - and actually double checked the paperwork from the remodel company *as sometimes companies have little variations on how they want the start up done. They walked us through everything and helped me understand what chemicals I was putting into my pool and why. Never did I feel pressure to purchase anything and I love Genell's philosophy of 'less is more' - "we can always add more to get to the levels where they need to be". Less chemicals sound good to me! read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Livermore, California

Wow...I'm so happy I came to Leslie Pool in Livermore and met Jon today! I bought a new home which had a pool that I had not anticipated on ever owning one. Didn't know where to begin, how to maintain it, was fearful of the cost involved in owning and maintaining a pool and Jon made me feel so much better. I actually feel excited about having the pool after talking to him! He told me he would help me maintain the pool. Gave me options to which pool cleaner would work for me and he basically is the guru of swimming pool and spas. Best of all was his genuine customer service he provided to me. It's been along time since I receive that type of professional customer service from any sales person. It was refreshing and I feel blessed to walk into Leslie Pool and met Jon. Don't bother going anywhere else just stop by and talk to Jon or one of their sales reps. Wow!!!! read more

4/27/18 Edward came out to install a filter, he was excellent!!!! He provided great customer service and installed the device with precision and expertise. Edward you are a credit to your craft!!!! read more

Leslie's Pool fixed my Polaris pool sweeper and it works like it's brand new again.Thanks again and I always go to Leslie's for anything regarding my pool or hot tub read more

So disappointed in the lack of customer service from the Livermore Leslie Pool store. We purchased 4 pool filters which totaled $320 ($84 each). Later that day my wife found them online at 4 stores including Amazon, Walmart and pool supplies for $129 (4 pack), same brand & model. I felt so ripped off from Leslie's Pool. My fault for not shopping better. Went back to ask the Manager and Assistant Manager for some type of refund and they denied any assistance. In today's times, with COVID-19 where so many companies are closing their businesses forever, you'd think Leslie's Pool would reconsider this type of situation. 30+ years of shopping there and we won't return. read more

Ordered a pool pump which took an hour to do...(another story) a day later got charged for 2 pumps???? I called and questioned what happened was told they would take care of second charge. Suppose to be delivered today went in and no pump....seems someone????? cancelled the order...whoever someone is and they wiped out my entire profile so they can't even confirm that I ordered. Just so happenes the guy who ordered it was in the back saw him and he actually stated he ordered it.....I left after 15 min and they were suppose to call...been 2 hrs so they want to know why people are fed up with brick and mortar stores.....CRAPPY SERVICE is why. Guess I will head to amazon or somewhere else..... read more

Special shoutout to Bobby the service manager who went above and beyond in helping us get our new pump installed and giving us advise and help with our pool We were canceled on 2xs and Bobby went out of his way to personally come out to help us out. Leslie pools in my opinion is very lucky to have a dedicated and caring employee, such as Bobby He was understanding and professional, and very knowledgeable about different pool systems. Big thanks to Leslie Pools, and big thanks to Bobby read more

Holy-guacamole high prices on many items. We usually purchase pool stuff online, yet when in a pinch for a repair pool thingy or chemicals, we sometimes go to Leslie's. Other times we go to Valley Pool Center on Railroad Avenue in Livermore, yet VPC's hours are more limited. We did visit Leslie's recently to purchase a couple items and did spend considerable moola there. All was hunky-dory until midway through the transaction, the employee stopped helping us to read and reply to a text message on his cell phone. O M G! WTF- can't people leave those silly little techie things alone... especially while helping a customer?! read more

I've been to Leslie's several times to buy stuff, and to get my water tested. The testor was knowledgable, and as mentioned below, did not try to sell me a lot of stuff I didn't need, just the basics. I've needed parts replacements, and they fetch stuff for me real quick from the back. I suppose the prices may be higher, but I only need to go there once, maybe twice a year, and I'm happy to go where they know what they're talking about. read more

Contrary to Geoffrey's review last month, I arrived at Leslie's Pool Supplies about fifteen minutes before they closed (7pm weekdays!), looking to get my newly-set up, Big Lots blowout above ground pool properly chemically-laden to avoid it turning into a giant green mosquito Studio 54. Dave was courteous, patient, and didn't try to upsell me a whole lot of unnecessary accoutrements. Prices seemed a tad high, but they claim to price match, and it's a specialty store - I went there to talk to someone about what was necessary, not a random Home Depot or Target drone. We're looking forward to the rest of the summer, beating the heat in true redneck fashion. read more

Gabriel sucks. Doesn't want to help and gives very indirect answers. I'm simply calling to see if they have any more primer In stock so I can drive from Tracy to pick it up and his answer is "uhhhh I'm really not sure, you can swing by and look if your want" ok it's not exactly a drop in to see from Tracy so I ask him " do you think you could check before I drive down?'' He says "uhhhhh yeah I guess hold on" comes back to the phone and says "I really can't tell, I would have to look through boxes to see" what kind of help is this? I would rather drive to two different stores else where then come back to this little kid that is no help. Leslie's needs to hire some decent help because Gabe's not it. read more

Ken was the best at greeting me and helping me with a install part , very helpfull and knowledgeable best customer service ever !!!

I was in need of a specific part for my chlorinator. Janelle was very helpful and took the time to find me the part I needed. Janelle has always been very helpful and knowledgeable with issues I've had with my pool. Thanks Janelle! read more

We went there for the first time after living in Livermore for 15 years. The ladies that work there were great, very helpful, knowledgeable and friendly. We were clueless on what we needed to start with but found everything we needed for our small, 15'x4' inflatable plus some goodies for the pool. read more

Been coming here about 10 years and every time it's friendly, prompt and knowledgeable service. Great selection of all pool supplies. Just got a replacement for a pool filter pressure valve and gauge - they had just what I needed and were super helpful. read more

Omg! No one at Leslie's pools has ever been so knowledgeable about pools until now! You must come to livermore Leslie's pools to speak with jon if you have any type of pool issue. Jon has explained to me in great detail how water chemistry works and how each item on his shelves will affect the other. I have had nothing but problems with my pool and now after two months I can say it is fun taking care of my pool due to the simple instructions and confidence that Jon has given me. read more

Awesome service at this place! Very helpful and accommodating. Ask for Jon and Andrew - they know their stuff and want to make sure their customers return again and again! We won't go anywhere else for pool supplies and toys! read more

Everyone was so helpful and had a great attitude. I came in 10 minutes before closing and they were super patient with me. Definitely my go to place for pool maintenance supplies! read more

The staff at this location are very friendly and knowledgeable. This location is now under new management as of spring 2017. Free water tests! Don't forget to get your coupons either online or sign up for mail coupons read more

If you're looking for a helpful, friendly, good old fashioned small town business feeling, see Genell @ Leslie's. She ALWAYS offers great service and makes us feel welcomed. Thanks, Genell for all you do! Paul & Jody read more

Just moved to Livermore and needed to figure out my pool filter so I could replace the cartridge. Problem was my filter is ancient. They took the time to help find it in a catalog when it was so old it wouldn't come up in the computer. The took the time to write down the information and even the page number in case I needed to go back. I got lucky and didn't need to replace the o-ring but when I do I'll be back. 4 stars due to price. You can find things cheaper online but when you need some help or want to support a local business this is the spot to go. read more

Every time I come here to get my water sampled it takes at least 30 minutes, there's often only 1 person in front of me. Terrible customer service. I'll stick with the other pool shops who take care of me in 5 minutes. When we brought our Polaris vacuum here to be serviced they let it sit for a couple days until I called and asked for a status update - they told me they didn't know yet because they didn't know how to run the diagnostic tests! read more

After spending close to $1500 on a pool fence, I went in today to pick it up. I was greeted by a young man who loaded it up in the cart and took out to our car parked near the entrance to the store. I opened up the back of the cart and he proceeded in putting in the fence in the back of my car. The fence consisted of about 13 boxes. About half way through he said: These aren't that heavy. I said: Do you want us to help you (I was with my almost 70 year old father who can't really lift)? He said: Isn't it obvious. I said: All you have to do is ask. He said: Isn't ' it common courtesy? Isn't it obvious I have to watch the front of the store (NO it isn't- how would I know you are alone?) My dad said: (joking) We aren't courteous people. He said: You must be from Livermore. No one is courteous from Livermore. At the end he left us with the large gate that we had to struggle to get in the car. No thank you, goodbye... just left like he was mad at us for bothering him. What did we do wrong? This conversation was completely unprovoked. I was just picking up a product that I spent a lot of money on and a lot of store load items in a car all the time. If he couldn't leave... just say so. No need to be rude, disrespectful, embarrassing, and humiliating. Why disrespect me for living in Livermore? What make me feel bad for not helping when I had no clue I was supposed too? I have tried to return to this store for many years. But the employees have ranged from rude to condescending. I only patronize this store if I absolutely have too. Otherwise, I head to Valley pools. I really want to hear from a manager.... read more

My fiancé and I are first time homeowners, and our pool has been nothing but problems since we moved in. Jon was so incredibly helpful in getting us set up with everything we needed to get it right. He really knows his stuff! read more

In Santa Rosa service was awful. Tried to go there twice. Chris helped both times and he is rude, gave wrong information, sold wrong supplies and made me feel so stupid, that he made me want to cry. Will never go back and encourage all pool owners and hot tub owners in my neighborhood to avoid using them until he is gone. read more

Hours are posted here and it states they are open. I get to store 45 minutes after opening time, door locked and no one in sight. Hours posted on door at the store also say 9:00am for Saturday. I wait 15 minutes hoping the Saturday hours maybe changes and are the same as Sunday which is 10 am, but nope. Still no one here. Extremely frustrating! read more

Staff is friendly but very uneducated with regard to pool testing. Both people working said they really didn't know much and didn't have all the testing stuff. Not sure who else in Livermore can help but I want to find a store that knows their business read more

I have an above ground pool which I have having issues setting up with a larger sand filter pump. The oddities involved with pool parts made the setup difficult at best. I came down to the local Leslie Pool Supply store and met the manager Jon. My previous visits were nominal with the last manager. Jon not only assisted me with finding the right parts but also with keeping the water in check on a weekly basis. Not failing to mention they keep my spa water at the right levels too. Jon and his employee Louie are a great combo at this store. They're both helpful and gracious each time I walk in the door. With their competence and confidence I'll be a returning and loyal customer for sure! read more