I thought I could keep my pool clean myself by adding the products myself as a pool supply store…read morerecommended for 6 months. I failed, so I called Dave at Aqua Hero and asked him to help me rescue my pool. Dave showed up as promised, and upon arrival, he explained all the the steps needed to bring the pool back to life. It took Dave just days, and my pool is sparkling and ready to be used again. Thank you!!

Dave has been servicing our pool for a few years now. I found him on Yelp after my last pool guy…read morewent from awesome to awful. Dave is knowledgeable, reliable, and his rates are very reasonable (for this area). If you are looking for someone to take care of your pool, this is your guy!

I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool…read moreback in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas

My Pool pump was not running and called Preferred Pool Service to schedule service. I…read more spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service".

Shane got back to me with in 5 min of posting a request for service and answered my questions…read more Unfortunately he was booked until next week but his co worker Chris was able to come over sooner. Chris reached out and we scheduled something ASAP. Chris was awesome, fixed the problem in minimal time and my pool filter is back to running!

I'm giving four stars because the initial service and the actual work were great, though the…read moreadministrative side was a bit of a hurdle. ​The Pros: The initial communication was fantastic. They were incredibly helpful in walking me through the details and getting everything sorted at the start. The work they did on the pool was also high quality, and I'm very happy with the results of the service itself. ​The Cons: I'm knocking off one star due to some communication and paperwork delays. There were issues getting the waiver paperwork sent over, and it took longer than expected to receive the final invoice. I was also told I would receive a referral for a repair contractor but never heard back on that front. ​Overall, they do great work and the first impression was excellent--if the back-office follow-through were a bit faster, it would be a five-star experience!

I recently needed to replace my Pentair ic40 salt cell for my inground pool. I put out a number of…read morerequests for my project via the Yelp app and ultimately selected Aqua Bay Pools for the replacement and installation. Ryan was timely, communicative and was able to easily give me a fair price estimate via the Yelp app messaging, and luckily he was available to make the service call the very next day. What also made for an excellent customer experience was that Ryan was in and out to complerte the installation all while I was working remotely in my home on work calls. We settled the invoice and payment all via his electronic payment site. An A+++ experience!

Ryan and his wife do a great job maintaining our pool. I went through a few pool companies who had…read moreissues with showing up, keeping the pool clear, and offering advice and fixing pool equipment problems. Ryan is a breath of fresh air in that he knows what he's doing in all aspects of a pool, and can explain it clearly. He's replaced some of our pool equipment, valves, etc as issues have crept up. He is transparent about the pricing breakdown and fair. His communication is great, I can get ahold of them via text or phone, even sometimes on the weekend if it's an emergency. He and his wife are super friendly when I see them, and I would recommend this pool company to anyone.

I've been a pool owner for over 20 years and during that time I've employed several different pool…read moremaintenance companies. Pristine Pools have had my business for over a year now and I can tell you that my experience with their services has been far superior than anything I've experienced in the past. They always do and excellent job with their weekly service, calling attention to any maintenance issues that might arise, and always keep everything running perfectly and keeping my pool sparkling clean. In the past I just accepted mediocrity and just figured checking the chemistry and adjusting the water accordingly, was all I should expect. Not with Pristine. Diego always makes sure I'm taken care of and makes it right if something is missed. I was recently considering buying a new pool sweep because mine wasn't doing a very good job. They replaced the wheels, tail and capture netting. I felt the price was very fair, he took care of it on my next scheduled service day and my sweep is operating better than ever. Nice job Pristine! You've made me realize there's no need to compromise with your pool service.

Customer in Pleasanton for a fair bit of time (who's counting these days??).. got in the pool for…read morefirst time this summer today.. we keep it up year round.. Flawless. Perfect. I can't imagine doing a test and it's not ideal. These guys do their job fantastic. And when they've had to explain something to my dense ass, they've done great there too.. Cheers!!!

They do good work but their pricing is unrealistic and not in line with any others I have used…read more The will not do an ounce more work than the minimum without billing for it. Beyond base pricing (and chlorine), they bill for most necessary chemicals separately. This happens multiple times a month so expect an extra $35-$70 on your bill. Don't forget required filter cleanings at an exorbitant price. I would look around for a place that won't nickel and dime you. Also, $220 a month for a service (mid level package) that does not even clean leaves from the pool is outrageous.

All I have to say is Ryan and his staff are so amazing!! They installed a new Control board for my…read morePentair system. Over the few months of getting it ready for summer I have called and asked for help! Ryan was so gracious to help and problem solve with me over the phone! I recommend Norcal pool for any of your pool needs!! They value their customer! Jeff

Stan does an amazing job of caring for a few of my rental property's in Livermore . He goes every…read moreweek at the same day/time. One of my pools was green when he started my pool service and he had it clear within a week . Another pool guy told me the pool would have to be drained . It's nice to have someone knowledgeable and professional because my primary residence is in Southern California .

Update to original Review Posted May 7, 2010 We just got our…read morePG&E Gas/Electric Bill for a full month May 7 to June 7 (30 days of usage) and the electricity bill alone came to $125.00. Holy Smokes, that's one of the lowest electricity bills I think I've ever received. I credit the Pentair Intelliflow and the LED light bulbs and motion sensor switches that I installed in our 3700 square foot house for that low bill. The pump is literally paying for itself in saved electricity dollars.........AND....our swimming Pool is crystal clear. Amazing. Thanks again Stan.

When my regular company wasn't available for a last minute, same-day visit to troubleshoot a…read moreheating issue, Sun Pointe Services was able to take some information and pictures and resolve the matter over the phone - NO CHARGE! Thank you, again!!!

I'm sure the employees of this company are great people, but this company is absolutely horrid!!! I…read morehighly recommend staying away from them. Our pool was supposed to be finished in April at our Town House residence in Pleasant Hill. IT IS STILL NOT FINISHED... Plus the pool deck is leaking in multiple places and it was done improperly. 100% AVOID AT ALL COSTS!!! They would also go weeks at a time before working on things. They also have not paid their gate subcontractor to date because he informed our HOA they still had not paid him. STAY AWAY!!! Super slow progress and like I said WEEKS at a time without site work being done!! I would personally never use this company again!

TJ is a long time pool company owner and provides no nonsense service. Good place to start for…read moreprobs or pool maintenance

I was referred to TJ by my neighbor who has used him regularly for years. I contacted him for a…read morequote for our pool (which had been severely neglected due to my current pool guy going out of the country unannounced). TJ replied right away and came out that morning for an estimate. Although we ended up not using him, I found him to be honest and upfront about his options and pricing. He even gave me a print out of his services (what's included and not) which is a first I've encountered for a pool service company and a free company pen. As a bonus, he dumped some acid in my pool to help balance out the pH for the time being. Very nice guy! I have no doubt that he would do an excellent job.

Thanks to Memo's Pool Service and Repair our pool has never looked better and we have live here…read moresince 2009. They are true professionals with over 30 years of experience. They fit us in to their busy schedule, came right over and got us back on track with the water chemistry, cleanliness, ans everything else, Do your pool a favor and check them out.

My pool had turned green because of several issues with the water. Memo came out and recommended to…read moredrain the existing water, clean all the algae and start fresh. He offered a nice discount due to my being disabled on a fixed income. He and his sons Memo jr and Maciel did a wonderful job. My pool is immaculate. During the service, Memo Jr found two areas that were leaking water. I was having to fill the pool almost every other day. It turns out the automatic water fill had roots in it, indicating a broken pipe. I was able to put a plug in that outlet. Also found a leak in the pool where the tile is, and I was able to repair it myself. The pump has been running for two days now and I havent lost a drop. Memo even said one of my fence posts was broken and would fail at any time, and told me how to do a quick fix. I can recommend Memo and sons 110%.