I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool…read moreback in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas

My Pool pump was not running and called Preferred Pool Service to schedule service. I…read more spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service".

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

Prime Pools was able to come out, diagnose 4 problems, and repair everything in a very short time…read more(one if their competitors couldn't even inspect our equipment as quickly). Also, we had a pool service for several years and problems that persisted during those years are gone now thanks to Prime Pools. They replaced the salt cell, a valve, the pump, and a faulty GFCI outlet. Each item was bid separately, so we could fix any or all problems. I highly recommend Prime Pools for their professionalism and efficiency. I trust their work.

Jeff is very nice and I trust him to care for my property in Freemont even though I don't live in…read morethe area . He always text me when he arrives and when he leaves . I was having a problem with my renters and Jeff kept an eye out. It's nice to see a younger person working hard.

Luke showed up during our schedule appointment window on time and ready to fix our issues…read more He installed our new filter and all the piping in less than an hour. He answered all of my questions easily and shared plenty of tips on how to manage our pool better than we had thus far. I wish we would have found him sooner. Excellent service, on time, and well mannered.

1 Star - Completely Unresponsive…read more I was assigned Luke's Pool Service through my homeowner's warranty for a leaking pool pump, and the experience has been extremely frustrating. After the claim was assigned, Luke never attempted to contact me to schedule service. I left multiple messages, and even my warranty company tried reaching him with no response. Three days later I finally managed to speak with him briefly (about three minutes) to explain the issue. He asked me to send photos, which I did that same evening. He told me he might stop by the next day, but after that conversation he completely disappeared. No follow-up, no scheduling, and no response to further messages. It has now been over a week with zero communication. If you're running a service business, basic communication and reliability should be the minimum. Ignoring both the customer and the warranty company is unacceptable. I'm honestly surprised my homeowner's warranty company uses this contractor. Based on my experience, I would not recommend Luke's Pool Service.

Peter was responsive, friendly, and did an excellent job with my service. He communicated well and…read moreworked a long time to ensure I was completely satisfied. Highly recommend him and his company.

Prompt, professional, communicative, reasonable pricing. Fixed and performed maintenance on the…read morefilter and heater.

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Alex came and gave me a very competitive bid to rehab a very old and dirty pool. His team spent two…read morefull days just cleaning and prepping the pool that hadn't been used in a very long time. They added new pool equipment and painted the pool and deck. Alex fixed a few cracks and ground down the uneven pool deck. The finished product looks like a brand new pool.

Michael and his team do a fabulous job on my pool/spa. He is responsive to my questions/issues in…read morea timely manner and communicates very effectively. I had an issue with water level and Michael was very proactive in getting it fixed. My pool has never looked so good.

After my last pool cleaner hired someone to help and take over his route. The service went down…read morehill. So I sent a request to clean co. They responded immediately and came out the same day to evaluate. Mike has been great . Texting to let me know that he on his way and when he's finished. Also his price is cheaper than the last person. I also appreciate his recommendation to maintain my pool.

We give Aqua Gunite 5 stars from start to finish of our pool repair. We had a major leak in our…read morepool. There was a crack all along the deep end of the pool. The plaster had to be removed from the entire pool. The leak in the skimmer had to be repaired. They had to place new rebar and gunite in the crack as well as rebuilding the steps. They replaced the plumbing as well. The owner checked on our pool during the process. His son, Jose, who is cordial and professional and super knowledgeable of all aspects of pool repair, responded immediately to texts and emails. There were several crews to work on the different phases of the project. They were all polite and wanted the best outcome for their part in the process. They were very considerate to keep the job site tidy. We highly recommend this Aqua Gunite company.

Wonderful team; pool remodel turned out amazing All staff…read moreare professional, and they provide great attention to detail during every step. Their various crews are all professional and friendly. Internal staff communicates timing of various phases frequently. Owner(s) Jose and Sergio have both visited the job site to confirm that all is well. Don't hesitate to use them for your pool construction or remodel needs! Phil B Brentwood CA Read less