I thought I could keep my pool clean myself by adding the products myself as a pool supply store…read morerecommended for 6 months. I failed, so I called Dave at Aqua Hero and asked him to help me rescue my pool. Dave showed up as promised, and upon arrival, he explained all the the steps needed to bring the pool back to life. It took Dave just days, and my pool is sparkling and ready to be used again. Thank you!!

Dave has been servicing our pool for a few years now. I found him on Yelp after my last pool guy…read morewent from awesome to awful. Dave is knowledgeable, reliable, and his rates are very reasonable (for this area). If you are looking for someone to take care of your pool, this is your guy!

I can't say enough good things about Preferred Pool & Spa Repair. Evan and Anthony serviced my pool…read moreback in September 2025 and did an excellent job from start to finish. Everything was done professionally, efficiently, and with great attention to detail. A few months later, we noticed we had lost power to our pool/spa heating system. I called Evan, and he immediately had Anthony come back out to take a look. What really stood out to me was how honest and kind they were -- they made it very clear that if the issue was caused by anything they had done, they would fix it at no additional charge. That level of integrity is rare and so appreciated. They are extremely professional, knowledgeable, and quick to respond. Overall, just genuinely great people who are very good at what they do. I highly, highly recommend Preferred Pool & Spa Repair to anyone looking for pool or maintenance work. You won't be disappointed - Erin Salinas

My Pool pump was not running and called Preferred Pool Service to schedule service. I…read more spoke with Evan And Appointment was scheduled for a Tuesday morning between 9am to 1pm. On Tuesday morning anround 9 :15 am, Anthony (Pool Technician) texted me on saying he would arrive in a few minutes. I always appreciate the communications and prompt arrival. Anthony quickly troubleshot the issue with his diagnosis of a faulty pool pump and a faulty circuit breaker. Anthony explained that the new electrical code required a GFCI breaker needed to be replaced. Within the next two days, Anthony replaced the faulty circuit breaker and installed a new multispeed high efficiency pool pump within a few hour. The new pool pump is so quiet and easy to program. Anthony programmed the filter cycles for me and explained all of the function. Thank you Evan and Anthony for your quick and rapid response as you are my "Go to Pool Repair Service".

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

Luke showed up during our schedule appointment window on time and ready to fix our issues…read more He installed our new filter and all the piping in less than an hour. He answered all of my questions easily and shared plenty of tips on how to manage our pool better than we had thus far. I wish we would have found him sooner. Excellent service, on time, and well mannered.

1 Star - Completely Unresponsive…read more I was assigned Luke's Pool Service through my homeowner's warranty for a leaking pool pump, and the experience has been extremely frustrating. After the claim was assigned, Luke never attempted to contact me to schedule service. I left multiple messages, and even my warranty company tried reaching him with no response. Three days later I finally managed to speak with him briefly (about three minutes) to explain the issue. He asked me to send photos, which I did that same evening. He told me he might stop by the next day, but after that conversation he completely disappeared. No follow-up, no scheduling, and no response to further messages. It has now been over a week with zero communication. If you're running a service business, basic communication and reliability should be the minimum. Ignoring both the customer and the warranty company is unacceptable. I'm honestly surprised my homeowner's warranty company uses this contractor. Based on my experience, I would not recommend Luke's Pool Service.

Peter was responsive, friendly, and did an excellent job with my service. He communicated well and…read moreworked a long time to ensure I was completely satisfied. Highly recommend him and his company.

Prompt, professional, communicative, reasonable pricing. Fixed and performed maintenance on the…read morefilter and heater.

We hired Balance Pool Care to replace our previous pool guy and undue the disaster that he left…read more Our pool never looked so bad, but Alex from Balance Pool Care was confident that he could make it right. Sure enough, after some treatment, the pool finally started to get back into shape and finally looked as good as new (see before and after picts). Green to Clean wasn't the only reason that our HOA picked Balance Pool Care. After interviewing a few pool vendors, it was clear that Alex knew more then the others and noticed details that need to be addressed that the others didn't catch. Commercial pricing is a challenge, but Alex is taking good care of our pool and making sure that everything is in proper working order. I'm especially satisfied with the Pool Reports after each visit and Alex's efforts to keep us informed of the work that he's doing. Alex is honest, fair, and friendly yet professional. You can't go wrong with Balance Pool Care!

I previously gave Alex a good rating because he was attentive when he first started his company,…read moreand he asked me to write a review to help build up his business. I was one of his first customers. Over the two years the service went down, lots of missed service days(more than what was in the contract), pool not maintained as well as before, and very short visits caught on my ring camera of 3-5 min service calls. I didn't want service in the winter or wanted reduced service to save money, but he told me his service was based on year round. He said I needed to keep my service the same in the winter if I wanted to stay in contract. So I paid him all winter long, and then when I started complaining about missed service days and quality of care, he dropped me without any notice. He didn't even finish the service month that I had already paid him for. I asked for a refund of the winter months and got no response. If I could do 0 or negative stars I would.

Michael and his team do a fabulous job on my pool/spa. He is responsive to my questions/issues in…read morea timely manner and communicates very effectively. I had an issue with water level and Michael was very proactive in getting it fixed. My pool has never looked so good.

After my last pool cleaner hired someone to help and take over his route. The service went down…read morehill. So I sent a request to clean co. They responded immediately and came out the same day to evaluate. Mike has been great . Texting to let me know that he on his way and when he's finished. Also his price is cheaper than the last person. I also appreciate his recommendation to maintain my pool.

We give Aqua Gunite 5 stars from start to finish of our pool repair. We had a major leak in our…read morepool. There was a crack all along the deep end of the pool. The plaster had to be removed from the entire pool. The leak in the skimmer had to be repaired. They had to place new rebar and gunite in the crack as well as rebuilding the steps. They replaced the plumbing as well. The owner checked on our pool during the process. His son, Jose, who is cordial and professional and super knowledgeable of all aspects of pool repair, responded immediately to texts and emails. There were several crews to work on the different phases of the project. They were all polite and wanted the best outcome for their part in the process. They were very considerate to keep the job site tidy. We highly recommend this Aqua Gunite company.

Wonderful team; pool remodel turned out amazing All staff…read moreare professional, and they provide great attention to detail during every step. Their various crews are all professional and friendly. Internal staff communicates timing of various phases frequently. Owner(s) Jose and Sergio have both visited the job site to confirm that all is well. Don't hesitate to use them for your pool construction or remodel needs! Phil B Brentwood CA Read less

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.

Justin, with Serenity Pools is fantastic. As a Realtor I need people I can rely on and trust…read more Justin is definitely that person! He is always there when I need him and will always work with me for getting a new pool into his schedule. All of my clients have had nothing but positive things to say about him and his company. Professional and hardworking. If you're looking for a new pool man, don't hesitate to call Justin with Serenity Pools.

This review is NOT about Justin Brown, the previous owner. This is specifically about the new…read moreownership and the severe decline in customer service, communication, and professionalism since the transition. It is currently May 6, and according to the company's own service portal, nobody has serviced my pool since April 17. Despite that, I received a $245 invoice while my pool has developed algae, become visibly dirty, and the system itself is malfunctioning. I reached out multiple times by email with little to no response. When I finally texted, I was told someone would "take a look this week," yet nothing was resolved. As a paying customer, going nearly a month without service while being invoiced in full is completely unacceptable. The most frustrating part is the lack of communication and accountability. If there are staffing issues, transition problems, or scheduling delays, communicate that honestly to your clients instead of disappearing and continuing to bill them. Under the previous ownership, the service was dependable and responsive. Under the current ownership, the experience has been the complete opposite. I cannot recommend this company in its current form based on my experience.