I highly recommend Preferred Pool and Spa Repair! They showed up right on time, were extremely…read morefriendly, and did a great job. When a second leak appeared, they came back and fixed it at no charge, even taking time out of their busy schedule to help us. I'm truly impressed with their professionalism, honesty, and excellent customer service. I don't usually write reviews, but I wanted others to know what a great experience I had. Preferred Pool and Spa Repair went above and beyond, and I would absolutely call them again!

Terrible experience. I do not recommend this company…read more Before booking, I explained to Evan that our spa was leaking and the water level was dropping in both the spa and pool. He told me it was likely the check valve, required a $250 deposit, and said they would replace the part during the visit with the deposit applied toward the repair. When they arrived, they had no parts, spent only a few minutes looking at it without testing anything, and said they'd return later that day. They never came back. After I followed up, Evan was rude and said they couldn't repair the leak--based on the same information I had provided before the appointment. I paid the $250 in cash and received no repair, no testing, and no refund despite requesting one. I feel completely scammed out of $250.

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Luke showed up during our schedule appointment window on time and ready to fix our issues…read more He installed our new filter and all the piping in less than an hour. He answered all of my questions easily and shared plenty of tips on how to manage our pool better than we had thus far. I wish we would have found him sooner. Excellent service, on time, and well mannered.

1 Star - Completely Unresponsive…read more I was assigned Luke's Pool Service through my homeowner's warranty for a leaking pool pump, and the experience has been extremely frustrating. After the claim was assigned, Luke never attempted to contact me to schedule service. I left multiple messages, and even my warranty company tried reaching him with no response. Three days later I finally managed to speak with him briefly (about three minutes) to explain the issue. He asked me to send photos, which I did that same evening. He told me he might stop by the next day, but after that conversation he completely disappeared. No follow-up, no scheduling, and no response to further messages. It has now been over a week with zero communication. If you're running a service business, basic communication and reliability should be the minimum. Ignoring both the customer and the warranty company is unacceptable. I'm honestly surprised my homeowner's warranty company uses this contractor. Based on my experience, I would not recommend Luke's Pool Service.

A few months ago, I hired Aqua Pool to service my pool on a weekly basis. It was in bad condition…read moreat the time, and Peter did a wonderful and conscientious job of getting it back to looking pristine. He is extremely conscientious, helpful, and willing to do what he can his customers. I highly recommend his service. C. Nelson, Pleasanton.

Peter was responsive, friendly, and did an excellent job with my service. He communicated well and…read moreworked a long time to ensure I was completely satisfied. Highly recommend him and his company.

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Alex came and gave me a very competitive bid to rehab a very old and dirty pool. His team spent two…read morefull days just cleaning and prepping the pool that hadn't been used in a very long time. They added new pool equipment and painted the pool and deck. Alex fixed a few cracks and ground down the uneven pool deck. The finished product looks like a brand new pool.

After my last pool cleaner hired someone to help and take over his route. The service went down…read morehill. So I sent a request to clean co. They responded immediately and came out the same day to evaluate. Mike has been great . Texting to let me know that he on his way and when he's finished. Also his price is cheaper than the last person. I also appreciate his recommendation to maintain my pool.

Michael and his team do a fabulous job on my pool/spa. He is responsive to my questions/issues in…read morea timely manner and communicates very effectively. I had an issue with water level and Michael was very proactive in getting it fixed. My pool has never looked so good.

We give Aqua Gunite 5 stars from start to finish of our pool repair. We had a major leak in our…read morepool. There was a crack all along the deep end of the pool. The plaster had to be removed from the entire pool. The leak in the skimmer had to be repaired. They had to place new rebar and gunite in the crack as well as rebuilding the steps. They replaced the plumbing as well. The owner checked on our pool during the process. His son, Jose, who is cordial and professional and super knowledgeable of all aspects of pool repair, responded immediately to texts and emails. There were several crews to work on the different phases of the project. They were all polite and wanted the best outcome for their part in the process. They were very considerate to keep the job site tidy. We highly recommend this Aqua Gunite company.

Wonderful team; pool remodel turned out amazing All staff…read moreare professional, and they provide great attention to detail during every step. Their various crews are all professional and friendly. Internal staff communicates timing of various phases frequently. Owner(s) Jose and Sergio have both visited the job site to confirm that all is well. Don't hesitate to use them for your pool construction or remodel needs! Phil B Brentwood CA Read less

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.