I had searched for someone to repair a lamp and the personnel at True Value in Pleasanton came to…read moremy rescue ! I can't recommend them highly enough for their excellent service!

Workbench True Value on Santa Rita Road has been my go to hardware store for 23 years. I can always…read morecount on finding Whatever I'm looking for from a screen door replacement part to painting supplies. Walk into the store and you will be greeted immediately and asked if they can help you find something. Old school service!

The EXCELLENT customer service experience of my life - Thank you, Jackie Bradford!…read more I rarely write reviews, but this experience deserves every single star and more. Our kitchen countertop project started in May 2025, and what should have been a simple project turned into months of delays, frustration, and disappointment. After so many calls and setbacks, we honestly felt defeated and were ready to give up. Then we met Jackie, and everything changed from night to night today. Jackie is, without question, the EXCELLENT customer service professional I have ever worked with. From the moment she took over our case, she treated our project as her own. She was professional, compassionate, knowledgeable, transparent, and incredibly dedicated. She worked tirelessly to help resolve an issue that had been ongoing for months and successfully secured our refund when we had already lost hope. Her communication was excellent at every step of the way, and her persistence made all the difference. She went above and beyond in every possible way. If it had not been for Jackie, we would have walked away from this project and from Lowe's with a very negative experience. Instead, because of HER, we now feel grateful and truly supported. Lowe's is incredibly fortunate to have someone like Jackie on their team. She is an absolute star and deserves recognition for her outstanding service. Jackie Bradford! Thank you from the bottom of our hearts. You are the best of the best! Alan and Cristhy Wilson

Learn from my mistakes- don't shop at Lowe's. I bought a refrigerator from Lowe's and had it…read moredelivered. The delivery people damaged my doorway and some of the drywall in my home. They acknowledged the damage before they left and told me to file a claim with Lowe's, which I did. Lowe's referred me to the insurance company of the delivery company, but the company denied causing any damage. They lied and said they took photographs before they did the delivery and that the damage was pre-existing. They only took photographs after, and they weren't even of the damage that they caused. Lowe's refused to help with this. They just referred me to their (Lowe's) insurance, who just turned around and referred me to their delivery company's insurance again, and again they refused to accept responsibility. Lowe's doesn't care if they cause damage to your home. They won't make it right. We're realistically looking at less than $500 in damage to my house. To save that $500, they're willing to lose a lifelong customer (Lowe's is across the street from my house) and the $50,000-$100,000 I would have easily spent there while doing backyard and kitchen renovations over the next couple years. I hope it was worth it, Lowe's.

Great store! The staff is so nice and helpful! Very organized! The garden center is great with a…read moreton of options!

I had a very disappointing experience at the The Home Depot Livermore store on March 28, 2026 at…read morearound 8:55 AM. I went in for a simple return, but the associate named Tracey was rude and unprofessional during the interaction. The attitude and behavior were not acceptable and completely ruined my experience as a customer. I have already reached out through text and email but have not received any case number or response yet. I also called the store, and an associate manager answered, but there has been no follow-up so far. As a regular customer, I expect basic courtesy and professionalism. I hope store management, including Store Manager Shannon Johnson, takes this seriously and ensures better customer service so others don't not face similar issues.

Shout out to VJ for his great customer service. I was purchasing a wall hanger that was marked…read more$19.98 at the isle it was located in but was registered as $27.98 at the checkout. Fortunately I had taken a photo for Yelp and showed it to VJ. He was able to correct the mistake and charge me the advertised price. I was a long time customer of the competitor but prefer Lowe's for their customer service and quality of their products. I also found a great a great value on a new jacket for my dog Lola.

Extremely disappointing kitchen remodel experience with Lowe's. Our cabinets arrived damaged,…read morecausing more than six weeks of delays and holding up the countertops, flooring, and entire project. The installation was also poorly managed. Screws were too short for the handles (what installation company doesn't have screws?), handles were left off, and no one told us this so we could purchase them while they were still there. We had to constantly follow up, coordinate the different parties, and push to get work completed. There was very little accountability or meaningful customer support. Based on my experience, I would not recommend Lowe's for a cabinet remodeling project. Once you purchase from them, if there is anything wrong with the cabinets, you're screwed. There is no expediting. It takes weeks to get on the installation schedule.

I called on a Septic Tank Pump replacement on a Sunday PM and they…read morehad a technician there 4 hours later. The owners are both first class individuals who really care about the customer and have the ability to diagnose the problem and present the solution in a very straight forward manner. Would and have used them many times over during the past 40 plus years. HIGHLY recommend

Still, 5 star service. Kirk is an exceptional human, doing the hard work with integrity and…read moreauthenticity. We trust him and respect him. Forever grateful for his willingness to go the extra mile and do it with kindness.

This company does not support the Livermore community. During a scorching hot period of 114…read moredegrees, Johnstone Supply would not sell me a simple capacitor for my AC. They claim they have an 'agreement' with local HVAC repair companies that they will not sell anything to the public. This FORCES the community to use professional services when they are not needed. I had to drive 25 miles to Dublin and back to get the part. Extra star because he was a nice guy and referred me to Dublin...

From the owner: Johnstone Supply Livermore is a leading HVAC/R Wholesale Distributor with access to over 70,000…read morelocally stocked products and inventory so you can get it same or next day in most cases. Our product selection is continually growing to meet the needs of HVACR contractors to ensure we have the best brands and technology. Plus, our relationships with hundreds of the industry's top manufacturers give you access to a million special order parts. From equipment, to parts, to supplies you can be confident Johnstone has what you need today. Johnstone Supply: Making it Easier to do Business.