The EXCELLENT customer service experience of my life - Thank you, Jackie Bradford! I rarely write reviews, but this experience deserves every single star and more. Our kitchen countertop project started in May 2025, and what should have been a simple project turned into months of delays, frustration, and disappointment. After so many calls and setbacks, we honestly felt defeated and were ready to give up. Then we met Jackie, and everything changed from night to night today. Jackie is, without question, the EXCELLENT customer service professional I have ever worked with. From the moment she took over our case, she treated our project as her own. She was professional, compassionate, knowledgeable, transparent, and incredibly dedicated. She worked tirelessly to help resolve an issue that had been ongoing for months and successfully secured our refund when we had already lost hope. Her communication was excellent at every step of the way, and her persistence made all the difference. She went above and beyond in every possible way. If it had not been for Jackie, we would have walked away from this project and from Lowe's with a very negative experience. Instead, because of HER, we now feel grateful and truly supported. Lowe's is incredibly fortunate to have someone like Jackie on their team. She is an absolute star and deserves recognition for her outstanding service. Jackie Bradford! Thank you from the bottom of our hearts. You are the best of the best! Alan and Cristhy Wilson read more

Stopped by today while my car charged and picked up a few things. The staff as knowledgeable directing me to the location of be products with the use of an app!! And when I checked out a delightful young man named Andre gave my dog a treat! read more

Do not go through Lowe's for kitchen cabinets and install. Took 4 months to complete the install after multiple product quality control issues from their Diamond Brand cabinets such as paint chipping off and huge gaps on the trim. Went 2 months without a sink and stove (living with 2 small children). You deal with some lame brain company called Premier to oversee the project and can tell they have no actual experience just phone jockeys. The 3rd party installer puts you on the back burner if your project doesn't go smooth. You pay 100% at the beginning so you have no power to hold them accountable. After 4 months and $30k+ later they leave a pile of defective cabinets for me to dump at my expense and won't return my phone calls to discuss refunds owed and discounts previously discussed for this horrible experience. read more

See all

I ordered an item online and came to pick-up. I didn't enter the store. Parked in the pick-up spots outside. The worker came out w/my item :) I was happy w/my purchase. read more

I purchased a dishwasher a Bosch 800. Had a plumber installed. The dishwasher will not turn on and the lights will not turn off. I returned the dishwasher the next day I was told I would receive another replacement the following day. The following day has come gone and there is no replacement. I just found out that they have returned my money to me. I will gladly take that money and find an appliance store that is honest and it does what they say they're going to do. I'm canceling my refrigerator order with Lowes also. I've never seen such a big runaround and a bunch of liars in my entire life. read more

This review is for my November 3, 2025, interaction with Lowes Livermore Store #1150 regarding customer service I received (or a total lack thereof I should say) involving a patio furniture purchase. First off, I would like to thank Stephanie who initially assisted me at the customer service desk. She found the receipt/record of my purchase in the computer, and she then requested the assistance of the Assistant Store Manager on duty. She also printed out a copy of the original receipt for me upon request. I had brought in one of two A+R Townsend 2 count Patio Furniture Swivel Chairs which were purchased May 21, 2024. The chairs had become seriously frayed at the top of the chair back which we first noticed a few months ago. The non-swivel chairs did not show this type of wear but both swivel chairs did (see photos). I found it unusual that only two of the six chairs had this fraying and both chairs were of the swivel variety. After about a 15-minute wait, the Assistant Store Manager walked up to the counter. He walked right past me and my chair (which he did not inspect), looked over the shoulder of the clerk assisting me (Stephanie) and said to me "the chair is out of warranty, there is nothing we can do". At no time did he say hi, how may I help you? or introduce himself to me by name or title or even acknowledge me as a customer. I only knew his name by his name tag. He basically said, "What do you want? the chairs are two years old". They are not two years old, they were purchased, 17 months ago in the store. I told him the quality of the chair is substandard. I asked who else I could speak to and he said "Corporate". When I asked for the corporate number, he pointed to the large sign on the wall beside him and said "1-800 Lowes". When I asked him who the store manager of this store was, he pointed to the photo and printed name of the store manager on the sign on the wall without speaking to me. In my opinion as a consumer and loyal customer of Lowes, this individual, if solely based on his customer service skills, is totally unfit to be an Assistant Store Manager. He showed absolutely zero empathy for my complaint. He exhibited zero appreciation for me as a customer. When I asked him if he would like to purchase patio furniture that wore out like this in a short period of time, he had no response. I can tell you that I will NEVER, EVER purchase patio furniture of any kind from Lowes again. I strongly recommend that others look elsewhere for patio furniture also. I will seriously consider if I want to even shop at this particular store, managed by Chad Dewayne given that there another store nearby should I feel the need to shop at Lowes. Lowes has always been my go-to choice for home related purchases. Even Stephanie said to me "There are a lot of purchases linked to your name in the system, but I think I can find your order for the chairs". I can assure you, Lowes will no longer be my first choice for shopping after this most unpleasant experience. I will call 1-800 Lowes but I expect nothing in return and believe it will be a total waste of my time. As an Update to this review: I chatted with a Lowes Online Representative that informed me that the chairs I purchased were actually still under the manufacturer's warranty (Roth Allen). The manufacturer's warranty is 3 years - not one year as the store #1150's Assistant Manager (Jerry) told me. I was then directed to a Lowes customer support number and spoke to a lovely woman based in NC. She put me in direct contact with another Lowes Representative that handles Allen Roth Patio Furniture warranty issues. That individual authorized a 100% refund upon return of the items to Lowes. While this action on the part of Lowes Corporate has renewed my faith in Lowes in terms of their customer service, it by no means eliminates the rudeness and total lack of product warranty knowledge and lack of professionalism that I experienced at the hands of an Assistant Store Manager at Lowes Store #1150. read more

Lowe's Home Improvement - Frayed top of Chair - Hardware Stores Near Me - Livermore, California

See all

This store in general has really fallen off, there are about 4 awesome employees that do what they can. Everything else is trash. Takes forever to get a forklift, plumbing and electrical key items always out of stock, some employees always on their phones and using vile language. The culture has really left the building. Managers need to reel this place in . Im going to Home Depot...only took 8 minutes at Home Depot. And the forklift operator was super nice. read more

Lowes Livermore is not the place to do business with. I'm gonna be 81 years old this year and was told by a young female that works (?) there she would not help me or get anyone to help me cause everyone can't leave their work area. Everyone at ACE here in town is always very respectful and more than happy to help me and they have plenty of employees to help. I've lived in Livermore for 40 some odd years and have never been treated with such dis-respect and ignorance. It would appear most if not all employees at Lowes are just plain lazy and no incentive to learn anything. read more

It's not the worker's fault, but this place is oddly staffed. I have been talked to while shopping to see if I want solar panels (annoying to get cold-called in a store, and a major brand devaluation), and if I'd like new deals on windows. Yet, I ordered for pickup last night, and it waited close to 15 minutes while four staff members were at the customer service counter and told me they were busy. I tried one more time today, and there was a line of five people for pickup. The first was going on for 16 minutes, so I cancelled. Oddly, my items could fit in a locker, but were instead on the shelf. There's something about this place where it's staffed to try and sell me things I don't want, rather than staffed to help me get what I already need. It's not worth the time or money, I'm giving up. read more

I called to ask if the store would be doing the christmas light recycling program this year. the girl who answered was extremely rude and had so much attitude. she said she has been at this location less than a year, so she's not sure and we should just call back in early december. i said that i was just wondering if they were doing the program because i'd rather not keep the lights if they aren't doing it anymore. i asked if anyone else there might know. she "transferred" me so i was on hold for a while before she picked up again and said that she's not sure where the other person is. she and the store are obviously not concerned about good customer service. I said oh and what was your name? She said Noelle and I said "Thanks so much, Noelle" and she hung up. Pretty sure she knows her behavior was poor, so that may or may not be her real name. read more

Todd is amazing. He is happy and professional and was quick to help me today. He clearly likes his job and does a great job. He is knowledgeable and helpful. Yousif was quick to call someone to help me and checked out my products for me. Very helpful and friendly! Lowe's always has what we need! read more

One of the better Lowe's in the Area. I don't know but to me, farther out of the Bay Area, you get a better selection of furniture, materials and plants or trees! Does anyone agree with me?! I like going here as they are pretty organized and well stocked. Always plenty of parking and staff to help as well. [9th/100] read more

See all

Employee Miriam in the appliance department is the best ! She was honest straight forward and was quick and efficient!! Did not make me feel like she was a sales person she really made me feel like I can Value her opinion on things read more

BEWARE - Lowe's MyRewards program says on the website that points don't expire for 12 months since last activity. BUT, they don't mention that the point they auto-convert to rewards expire in only 30 days!! I just lost $90 from a large purchase due to that bull$h*t. This isn't a specific issue with the Dublin location, but this crappy experience absolutely makes me want to shop at Home Depot instead. read more

This store management is certainly lacking. The way this store deals with customers is apparently based on fraud. This Livermore Lowes store sells electrical items that are store returns (also known as refurbished) as brand new. They repackage the items and list them back on shelves to sell again as brand new. I have several incidents with this store when I buy an item (mostly a power tool) that I end up discovering that it has been used and it is a store return. I reached out to several employees in a friendly manner and several has confirmed that they quickly repackage power tools .. etc and put them up for sale. This is simply Fraud. When a customer buys an item and especially a power tool, it is imperative that the tool is brand new in factory sealed box. If not, then it can only be described as fraud. You have to mark the box as refurbished by law. This is simple violation of the California consumer law. It is fraudulent to not mark the refurbished items as such (that includes store returns, demo items... etc). The reason I come to realize how dangerous this practice is the following. I recently bought a power tool. The box was not sealed but that is not abnormal. You know not all manufacturers seal the boxes with a safety seal. When I arrived home and opened the box, I discovered that the description on the box does not reflect the tool functionality itself. Therefore, I decided to return it. When I arrived to store, the lady (I have all names and they have been reported as fraud to consumer protection and Lowes HQ in both written and verbal communication by name). When I arrived, the lady asked if I used it, I said NO because I didn't use it. I know I didn't. I opened the box of course but didn't use it. She then opened the box, turn the box upside down and emptied the box on the table. The power tool is heavy so it slammed on the table. Right there I was frustrated why would she do that instead of gently taking the tool out. Then she started examining the plugs and the tool. She was literally wiping the dust and said that "you used it." Immediately I responded "no". And that is right there a claim that I lied. Based in her inspection. This was the escalation point. After multiple altercations she said that she can not refund because it is used. Of course that is another violation of Lowes return policy. When you buy an item, you can return it with 7 days even if you used it. I asked for the manager. He showed up. The manager didn't inspect the item. Instead he attempted to offer me a store credit as a "curtesy." I explained to him that I don't need his curtesy. If the return policy on LOWES does not allow the return of the item, I refuse his curtesy. Of course I refused it because the front lady accused me of lying. That is the big deal. If she has the ability to assume I am a liar and the store manager does not understand how it is a big mistake of accusing people of lying. Then it is a big deal. I, of course, refused the store credit and asked for a full refund back to my credit card. Just because she accused me of lying and the manager failed to handle the situation. The device is now with me and I intend to use its log usage to expose this fraud. In the mean time, LOWES is not a store I, or anyone I know, will visit. Of course the Livermore location. Moreover, Lowes has no online written complaints system. They have an an email but do not announce on the website. The email is customercare@lowes.com They avoid written complaints and only provide phone. However, I reached to HQ to senior directors my own ways. The other way for the public is to tag their twitter handle. They attempt to absorb some of the complaints due to publicity. Of course this issue is fraud and will lead to larger scale fraud exposure. To continue... read more

See all

STOP PLEASE READ THIS REVIEW!!! DO NOT BUY FROM LOWES any appliances... especially LG PRODUCTS !!! They have a new process of handling returns and problems with new appliances that you purchase. And they are BOTH HORRIBLE!!!! Feel free to call me or text me if you want to know what the concern is but by at your own risk because they take no accountability for selling a lemon appliance! Diem 510-557-1303 read more

Are you the type that wants to build a house only using an axe? Or do you wish you were MacGyver using your Swiss army knife to fix everything.. well, I suggest you talk to Bob Vila, but you won't find him here, but you will find a well stocked, clean store with friendly employees who help you out. It is a big box store, so don't expect expertise advice or that one grade 8 bolt in a specific thread to bring your project together. What you can do, which I often do, is meander thru the store, finding new ways to improve my home, create something new or just stop and look at something what the heck is that for... read more

Curbside pick up was terrible. I'm watching two younger gentlemen pretend to work in the parking lot while I wait for my order.

I bought a new glass top oven and I had a lot of electrical issues a manager name Violet totally hooked me up picked up mine and let me get another oven and now it works perfect thank you Violet read more

We had a great experience at Low's with Mr. Gumaro. We were looking for a drill, he took his time and helped us find the one with the right diameter and power that works for our purpose. Thank you Mr. Gumaro, we really appreciate all your help and effort! read more

I am writing this review for my daughter who purchased a washer with an Samsung washing machine from Lowes from my sister which included a Lowes Protection Plan. The washer was one year old when it stopped working. It has taken 10 days to for them to come out to look at the washer, then 20 days to get approval which was bullshit. Lowes Assurance Warranty said it was approved 8/12 when they came out but someone is lying either Lowes or AT Appliance. After calling every day to find out why it wasn't ordered, they said it finally was approved 8/22 and ordered and will take 7-10 days but that is another lie. It was just ordered 8/26 and will take 7-10 days. They don't expedite their parts and then it will take another 10 days probably to get the dam appointment. What an inconvenience. I will NEVER BUY FROM LOWES! I WILL NEVER USE THIS APPLIANCE COMPANY OR LOWES PROTECTION PLAN WITH LOWES ASSURANCE WARRANTY. PARTS SHOULD HAVE BEEN APPROVED, ORDERED AND EXPEDITED IMMEDIATELY. HORRIBLE, HORRIBLE SERVICE TO BE WITHOUT A WASHING MACHINE FOR A MONTH NOW! LOWES SERVICE PROVIDERS ARE TERRIBLE! read more

Outdoor plant department review - Great selections. Plants I buy from here tends to last longer than expected. I love how they decorate this department according to the season. read more

See all

This store is a little out of the way for me; but, seem to have a few more items in stock than the East Dublin Lowe's. For some reason, the employees here are friendlier and a little more willing to help compared to their Dublin store. I don't ask complicated questions; but, simply whether a couple of sale items were in stock. They were more than willing to point out where it was rather than dismissing me like their Dublin store. Like I've said many times in the past; I will drive further for better customer service. Also, I noticed that this Lowe's has a couple of Veteran's parking stalls. That is a very nice touch and I am sure appreciated by those that served our country. read more

This is the first Lowe's that I didn't feel prosecuted and judged. Had a very nice experience

Geez! 188 reviews before me don't lie. Some of the staff (I'm sure there are great employees at this store) are absolutely the worst in terms of customer service. I try to support local stores but will gladly buy from Amazon and Home Depot if it means avoiding the experience I had today. read more

Worst customer service ever! I have spent my last dollar at Lowes - especially based on my most recent abysmal customer service experience at my local Livermore, CA store (Location #1150). Issues with my visit: 1. I was unable to purchase the item at the cashier when I used the Golden State Rebates coupon. I spent over 30 minutes trying to resolve this to no avail. 2. Ultimately, I was told to try and order it on Lowes.com for a store pickup using the same Golden States Rebate coupon, request pickup, and then I could go over to customer service and retrieve my item. I did just that and for some reason Lowes.com was able to accept the coupon that they could not accept in store. 3. I then waited in the store for OVER 45 minutes to ultimately be told that my order was on "fraud review" and was not expected to clear for several more DAYS. When I asked why, I was told that the corporate office works "bankers hours" and is slow to respond. I returned back home. 4. Regardless of what I was told in the store, I did receive a notification later that same day that my order was ready for pickup. I then notified the store that I was on my way (via the link in the email), and that I would pick it up via curbside pickup. 5. When I got to curbside pickup, it was over 100 degrees outside, and I checked in. After 15 minutes had passed, noone came to my car. 6. I then called the store and the phone rang for a full 3 minutes before being picked up. At that point a customer service rep picked up told me "oh, I don't know if we are doing curbside pickup today, but let me get someone who can answer that for you." I wanted on hold for 15 MORE MINUTES, before I gave up, hung up the phone and went into the store. 7. When I went to customer service, there was NO ONE in line and two employees behind the counter. Both were not answering the phone but were instead consumed with their personal cell phones. 8. When I asked to pick up my order, again the rep told me "oh, they are out to lunch. You need to come back later". I then insisted that she retrieve my order, which she did, and then I left the store. I would like to say that this was a one off experience, but it has been problematic for some time now at this local store. For that reason, I will no longer be spending any of my hard earned money to be treated so poorly by Lowes. read more

Shout out to Woody. Super friendly and helped disassemble a floor model pergola. Was safe and carefully took it apart. Friendly staff here and clean store. read more

Does anyone work in the window treatments department? I've gone to the store twice and called multiple times but yet to find a person that can help me finalize my windows quote and schedule an install. read more

I am so mad. I went to the garden section- GIANT signage for SALE- 4 for 10 dollars- plants. So I get some of the plants- right behind the sign. Low and behold when I got to the register THOSE plants aren't on sale. What plants are on sale? I ask the guy- he doesn't know. He has NO idea which ones are on sale. So I bring up some different plants- nope- those are not on sale either. This is criminal bait and switch- not that I am going to sue them over a 2.50 versus 3.98 little plant- but I am pissed and if possible I will never shop there again. I hate crap like this. Don't nickle and dime and CHEAT your customers, or they won't be your customers for long. read more

If I could give no stars I would! I noticed a uncomfortable transaction at the costumer service desk. It seemed the two workers at front were being discriminatory and cracking jokes about the black woman that came it seems to pick up something. I didn't hear it all but the woman seemed hurt as she left. It was around 1:45ish today and it was quite honestly disgusting behavior from those employees and hopefully they aren't like that to everyone. One of the ladies was looked like she was 30 going on fifty and the other seemed to be encouraging the lady to keep going on this poor girl. Please Lowe's if you are reading this, look into the situation as I used to love shopping here now I don't even wanna be near the building. This extremely poor costumer service has led me to stop shopping here altogether and I recommend you all do the same, and to you two ladies who were at that desk shame on you for being such nasty, rude individuals. read more

Great products I must say.. but very poor to absolutely no staff service. It's been over a month now that I am going to the North 1st street branch in Livermore, since that's the closest to home. I went there at 9am, at 11am, the excuse was- staff called in sick.. I went at 6pm, the excuse was, we are closing soon, hence staff isn't available to help. Mind you, their store closes at 10 pm. What really made me upset is, you can see staff walking around, NC even talking to each other, but they see a customer like me lost, and who needs help, they will turn a blind eye and a deaf ear to notice you or hear you out.. if you are a stubborn and a persistent person like me, and you approach them instead, they'd give you any darn reason to not do their job. Unfortunately, Home Depot is no better. It has been quite frustrating month and a half now and I am not sure how to get my. Job done. read more

Pretty poor customer service. Recently ordered a washer dryer combo online for self-pickup. Did that, installed it the same day the units were available for pickup (Lowes folks were nice enough to help me load both units into my minivan - thank you!), and ended up with a wet garage floor after testing the washing machine. When I laid it on it's side to check the underside I found a broken pipe. Looked like a manufacturer defect. The next morning I called Lowe's and explained the situation. I also explained that I could temporarily fix it but would like to order the replacement part to fix it for good. They promised me a discount if I took that route instead of having the whole unit replaced. But I'd have to talk to the appliance guy for the details & spare part order. That took an hour as he was busy, then told me that was not an option. I'd have to call LG since the unit was obviously still covered under the manufacturer's warranty. On the phone with LG the rep said he'd need to add Lowes customer support since that's where I made the purchase. I spent literally 2 hours on hold until someone from Lowe's picked up. At that point the LG rep had dropped off (not that I wouldn't have expected anything different as I'm sure he had other customers to serve as well). The Lowe's rep explained that fixing it myself was not an option, only replacement of the whole washer. Fine, but he said since I had picked it up myself I'd have to bring it back myself then pick up the replacement unit myself again as well. What a joke? At that point I was close to the Lowe's store and just went to the customer service desk with him on the phone and let the lady there handle the issue with him. She was reasonable and told him since the defect was not my fault they would handle the replacement, but it would take a week. But in short - I wasted my whole afternoon dealing with this issue and ended the day in frustration. A week later the truck with the replacement unit arrived while I was not home (I had given a window from 3 pm to 7 pm and was told I'd get a courtesy call 30 min before arrival. Well - that did not happen...). The driver was all pissed because I was 10 min away from the house. At least he waited and swapped the washer out. The new one seems to work ok, but what a pain in the butt this whole ordeal was. read more

Tried curbside pick-up... if you are thinking the same... don't! I've been waiting 30 minutes after I called and they said they would be right out! #Wheredidcustomerservicego #Dontbelikeryan read more

THE ABSOLUTE WORST LOWES EVER! Ordered a fridge for 2k+ told it would be delivered a week later on Monday. Monday comes no one delivered. Contacted lowes and NO ONE could give an answer and apparently everyone has a lunch at the same time. Long story short, they never put in the order for the fridge. Been without a fridge for almost 2 weeks and they told my husband we would have to wait another week. Gtfo of here. Getting a refund and reporting to Lowe's corporate. Cost way to much money to be screwed with. read more

Optimum customer service satisfaction, patience and passion in assisting customer, and a knowledgeable employee of products /service provided by Paul in First Street Livermore. read more

Always a very pleasant shopping experience, especially when compared to Home Depot. Quicker times at the register and small thoughtful details make for a good experience. Yesterday I was stuck in line at Home Depot at the register for a very very long time. I was behind some contractor with 3 big carts full of everything you could imagine: bricks, two water heaters, lumber, plumbing pipes, doors.... I would know every detail because I was looking at it all for 15 minutes or so. Here the line is never that bad. You don't have to fear coming here if you just want a few things thinking it will take an hour total for the whole shopping experience. It won't. Time is money and these guys seem to respect your time - and these days nobody has a moment to spare for nonsense. Small details are also noticed especially if you are used to the borderline abusive nature of some of the Home Depots (not all are super busy and/or with bad customer service). For example, in the garden department near the heavy gravel bags and concrete stepping stones they place a row of heavy duty carts for your convenience. I believe they do the same in the lumber department - at least in some of the Lowe's that I have visited. The small details are noticed. The variety and quality of the goods are often more and better than Home Depot too. The slogan for Lowe's works well as they live up to it: "lets build something together." Funny enough, Home Depot's slogan is sort of accurate too: "you can do it, we can help [a little]." Would rather have somebody on my team though and its called Lowes. read more

Please take the time to retrain your staff. Horrible experience, talked to 6 different employees they either had terrible attitudes, "didn't know anything about this department" or just legit ignore you. Seriously, he looked me in the eyes and walked away after I asked a question. It's seemed to me these employees are just MISERABLE. Never thought I would recommend a Home Depot (5 min away) over a Lowes. read more

Overall 3.5/5, while I don't go to this store that often, it is next to my place of work, I do find this place slightly better overall than the Dublin store. In terms of customer service, I haven't had any complaints but at the same time, I don't see any of them going the extra mile by asking me if I need help or being proactive in general. I will say, this place is seeming a lot larger than the dublin store and seems to have more variety in terms of tools from the looks of it, but definitely more plants to look at versus Dublin. read more

Store is unorganized and employees that I encountered are about as useful as a car without an engine. Go to Home Depot. This is a joke of a store. read more

I had placed an online order of 2 medium sized items early in the day. After hours of waiting I never received a confirmation. I went down to the store to pick up my items where the customer service department made it very clear that customer service is not their priority. I waited in the store for more than an hour while the customer service department stood around. I was thankfully helped after this time by someone in middle management who expedited the process and got a handle on things. (5 stars for Norm) .I will probably not be returning to this store after my experience today. read more