old school hardware store, dudes there are helpfull an don't rush u. more expensive than lowes n hd for something's but its aight

Nice local business for hardware needs and more. The staff are so friendly and helpful and you can shop in a smaller store rather than the huge chain wheelhouses. I've stopped by for some small household items and fixing things at home. They have a cute store cat that helps catch the mice that try to eat the pet food. Someone took the cat and she was gone for a week before being found. This is a good small business to support read more

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Excellent service and personnel ! Old fashioned service with a great staff ! I would recommend them to anyone needing hardware services and supplies. read more

Lisa was so sweet and attentive in helling me find what I need! What a true jem this store is for the town of pleasanton! The selection is so wide you can find anything you nees! And the prices and so true and fair! Im so happy that there is a store like this in our town! read more

First time in the store. Not a warm, friendly environment. The items i came in to purchase were locked behind a cage, employ unlocked the cage and stood over my shoulder the whole time. They were not even high ticket items. Didn't have some of the items I was looking for. The big box stores do. They have a shop cat (like another hardware store in town) but there are signs posted everywhere not to "disturb" or "pet" the cat. What's the point of the cat then? Lost prevention? After picking out my items, i was invited to pay for them right away. "It's my 1st time here, mind if I check out your shop?" "Oh, okay." Not friendly or inviting here. read more

Located in Downtown Pleasanton, this is the 2nd workbench in Pleasanton. This store is twice as large as the original hardware store located only a mile away. No need to go to Home Depot, you can find most everything you need at this hardware store including great old school friendly service! read more

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DO NOT SHOP HERE!!! The manager/owner does not have the community spirit that downtown Pleasanton prides itself on. He had my car towed within 20 minutes. There were 8 empty spots when I arrived and 9 spots when I found out my car had been towed...He taped a printed sign to my car "True Value Parking Only. You will be towed if you are not inside the True Value Store. TOW AWAY". I parked in the lot next to the store to run in and buy a few things. I then went down a few doors to patronize a couple other shops on Main St. I then went back into the store to purchase more. I went out to find my car was towed. When I went to pick up my car from the tow place, workers there shared that this man calls for cars to be towed all the time. DON'T SHOP HERE! read more

I needed either a flapper or a whole new toilet guts. The guy in the store looked at my picture and set me up with the correct piece, explained what to check for and how to install it. Solved it in one trip without leaving downtown. Totally worth checking here first. If they don't have whatever it is, they'll tell you. read more

This is a family owned business. Very similar to an old little neighborhood hardware store. You can find just about anything you need here. Staff are very friendly and knowledgeable. Prices are great and customer service is awesome. It doesn't matter if you are buying a screw or BBQ, service is something they pride themselves on and when you enter you always get a Hello nice to see you again. Love this place. read more

Love a small, local hardware store! There are a True Value affiliate, but better customer service than you'll ever find at the 2 big box guys. Smaller locations mean less selection, but they are great for certain niche items. Recently needed to replace the mailbox number stickers at home, and the local Home Depot had NOTHING available in store. Workbench had multiple options available (gold, silver, slanted text and straight text). Also bought my next door neighbor new numbers... the store was out of stock for "0"s, so I got them an "O". read more

Workbench Main St - Hometown hardware store on historic Main Street. Limited selection, but infinitely better service than the 2 big box warehouse chains! - Hardware Stores Near Me - Pleasanton, California

Stopped in last night to pick up a green mountain grill. I walked in around 10 minutes before closing time knowing I was about to ask for a 150lbs box. Austin was the young man who helped me out. He went above and beyond even though I was the dreaded last customer of the day buying a big ass heavy item. He turned down a cash tip even after I insisted a few time. Top notch. I've been customer service for most of my adult life and this kid has it. Thank you Austin. read more

Workbench Main St - Hardware Stores Near Me - Pleasanton, California

Fantastic customer experience! They are listed as carrying a certain brand of paint that I am considering to redo a china hutch.. Needed a black and white but they only had one of the two.. Kid at the counter was helpful and got me in touch with the manager. He gave me the distributor s phone number so I could get the product I needed.. who does that?!! Shop here. They treat you right!!! read more

Workbench Main St - Paint - Hardware Stores Near Me - Pleasanton, California

As a regular customer to downtown Pleasanton, I was informed that I could not park in that big lot or I would be towed. I used to like to shop here, but no longer will be patronizing this business. read more

I went in to get some tape/Velcro The cashier showed me a more efficient way to attach the device and I did not have to buy anything. Cost him the sale. Really solid customer support always from this HW store. read more

This is your best hardware store in Pleasanton if you want true neighborhood support and customer service. I brought my daughters scooter into the store because I needed to replace the wheels and put new bolts in. Albert jumped in and helped me cut off the old bolts that I happened to strip on Christmas Eve. He then found the perfect bolt to fit as a replacement. My daughter was back on that scooter flying ! Thanks Albert you're the man! read more

I've been frequenting this place since OSH in Livermore went out. It's about the same drive from my house as the Depot and Lowes is, but the old guys here are better, I can find stuff, and I like the vibe. It's kind of like the Cheers of hardware stores, where you walk in and everybody knows you. read more

Every time I go in here the staff is friendly, helpful, and knowledgeable. Today's adventure was no exception. I went in to try to find staples for my old craftsmen staple gun. The staff member not only pointed out where staples went but also continued to help me try to find the right staple based on my model number and continued to help even when no number match was found (guess my staple gun is quite old. Success! Got the staples and finished my project. Located right on Main Street in Pleasanton- please go on in, support local and get great service! read more

Workbench Main St - Hardware Stores Near Me - Pleasanton, California

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Super helpful owner/staff! I bought a bench from here back in November. When I finally got around to putting it together, I find the wrong hardware was in the box. I emailed the company that made the bench and they sent me what I needed...but I still was struggling to get it put together. I stopped by Workbench thinking I still had the wrong parts. The older gentleman opened another bench identical to what I bought and walked me through what I was doing wrong. He even offered to help me put it together if I brought it back in. I was able to figure out what I was doing wrong, but I super appreciate the time this man spent with me, helping me get my bench together...like the dad I never had! read more

Workbench Main St - Finally got it assembled! - Hardware Stores Near Me - Pleasanton, California

Staff is always welcoming. I usually give them a call before i come just to make sure they have what i need available. They are so helpful and always pleasant on the phone and are always willing to give an extra hand whenever you need any help in store. Love going back here. read more

Might be a nice store. Two guys working there and no customers. My Wife and I came in from across the street to look around. One thing I noticed which would make me take off one star....the packages were DUSTY. This is NEW merchandise. read more

Convenient. Great staff. So glad they are here. They are my go to place. A great addition to Pleasanton downtown, even as they have been here quite a while. read more

I live near here so stop in for my hardware needs. From my very first trip everyone there is friendly and goes out of their way to help me! Al was especially helpful in copying my key as my apartment was just rejected. I absent mindedly left my sunglasses behind and returned for them about an hour later and he had found them and kept them behind the counter for me even offered to clean them for me! You guys have a customer for life! I'm new in town and appreciate the great service! Bravo! read more

I should have stopped at this hardware store first! I was in a near panic, as I was struggling to find a replacement valve for my main water shutoff for our house. Our water had been off for hours and it was close to 4 pm on a Sunday afternoon. This store was my 3rd stop of the afternoon and I was giving up hope. The gentlemen that helped me find a replacement for our 40 year old valve went above and beyond, not willing to concede until he found exactly what I needed. He went so far as to disassemble a couple of new valves to make sure I had an exact match for the part I needed. Incredible service from a skilled professional. Needless to say, I'll be back. read more

6/7/2022 late afternoon - I live around the corner so if I need something quickly for repair or whatever it's really convenient...until today. I ran in to grab some parts I quickly needed. Since Alameda County has reinforced the mask mandate, I assumed all employees would be wearing a mask...just as I was. Unfortunately the 3 employees in the store at the time were not wearing their masks. I asked why when it's county mandated and all three employees indicated they didn't want to wear a mask. The gal with the short red hair was the most blatant on not wearing one and as a customer I found it extremely rude. As I was in a rush for what I needed, I just grabbed my stuff, paid and got out of the store. Moral of this story is...If Workbench Hardware doesn't care about my health with their unmasked associates when masks are mandated by Alameda County then I don't need to give them my business. I didn't realize that some businesses were doing so well it was ok to lose customers on account that their employees are able to do what they want and when they want...even under county mandates. read more

My co-worker went to this store on Sunday afternoon to buy some solar lights. It was too late in the evening to install them so she installed them Monday morning around 10 am. She noticed 1 of the lights is broken so she went back to the store to return it. She noticed that the person who helped her when he came out had a toothpick in his mouth (so unprofessional) and as she was waiting for him his phone rang and he answered it and kept her waiting (again, very unprofessional). When he was done, she explained that she noticed 1 of the lights is broken and wants it replaced. The guy told her she should have inspected it when she bought it. She told him she just noticed it since she just installed it this morning. This guy kept repeating that she should have inspected it. My co-worker said "are you calling me a liar and accusing me of breaking it?" She also told him that they should inspect their products instead before placing it on the shelf for sale. She told him he was being rude and he answered it my co-workers perspective. My co-worker asked for light to be replaced and he said they didn't have it in stock anymore. My co-worker asked for the money back and he reluctantly gave it to her. Before my co-worker left the store she asked for the owner's name and that she will be calling him about this experience. In fairness to the owner, he called my co-worker back later saying that the guy could be abrupt sometimes. His employee should be taught a lesson about customer service. My co-worker told the owner that because of this experience she won't be back to shop in that store again. I won't also be shopping in this store either. read more

I called to ask if this place could cut a piece of sheet metal for me. I was thinking... Well, this is downtown. .. Maybe it would be a little more like a mom and pop store. ..I was wrong! The lady who answered the phone was completely rude and made me feel like an idiot for even asking my question. She wouldn't even go ask the other employees if they could help me. She had a major attitude and told me "this is a hardware store!"... Well no shit lady, that's why I called! This woman totally turned me off and I am disgusted with the fact that she hung up on me without even apologizing for not being able to help. What has customer service come to these days!! read more

I stopped by this new hardware location to see if they might have a pin that goes into my shopping cart and keeps the wheel from falling off. When I showed it to them, they knew 1) what type of pin it was (it's a very odd shape), 2) that they carry pins like that and 3) where to find this tiny object amongst thousands of products in the store. I was in there less than 5 minutes, got exactly what I needed and checked out without a delay. 5 stars - no question! read more

Great help and solid products. They have helped me fix sprinkler systems, repair mold damage, replace toilet parts, pretty much every problem around the home. They even made an electronic key for a car for a lot less than the dealer. Great place. Today I went in because I lost screws for my TV stand and they helped get the right screws, as well as lift the TV and make sure it didn't tip over. read more

Every single employee here is extremely helpful and friendly. I always go here first when I have a hardware or house related question because I know they'll bend over backwards to help me find a solution. I'm a very happy customer! read more

I was doing a small project for an EMS job at the Good Guy's show in Pleasanton . I needed some small pieces of plastic pipe cut. I received the best customer service from an employee named Bill. Even though it was a small order he helped me more than any of the big box stores would have. I highly recommend this store and because of Bill I will come back when ever I have a need and I will tell my friends! read more

This store has the most rude employee's that I've ever seen, including the owner. A person likes to shop these stores to support the local community but when you are treated and talked to like a dummy and every word that comes out of their mouths is sarcastic, I'll go to Lowes from now on. Keep your smart mouths in your wonderful store and you will be all alone wondering why you have no customers. I suggest you learn how to respect people and talk to them as human beings. read more