Shout out to VJ for his great customer service. I was purchasing a wall hanger that was marked $19.98 at the isle it was located in but was registered as $27.98 at the checkout. Fortunately I had taken a photo for Yelp and showed it to VJ. He was able to correct the mistake and charge me the advertised price. I was a long time customer of the competitor but prefer Lowe's for their customer service and quality of their products. I also found a great a great value on a new jacket for my dog Lola. read more

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This review is specifically towards Lowes Installation Service. This is the WORST service ...very un-professional sub contractors. Lowes does not own installation team, but rely solely on subcontractors. 1.We paid Lowes full price for installation and was assured scheduler will call within 48 hours 2. Had to call Lowes after 96 hours waiting...who gave me subcontractor number.....who happens to be in LA, while I am located in SF bay area 3. The subcontracttor NEVER called, I had to call 3-4 different times to be "assured" installer will call me 4. After 4 times, they gave installer number ( name AJ )....who never ever answered the phone 5. Finally after lot of escalations by Lowes install team, so called AJ called this morning telling ( not asking) that he will visit between 100 and 130 6. AJ does not have simply courtesy to call/text that he is running late 7. Shows up at 345....one look and says he can not install garage door opener ...the reason he gave is power outlet point is not exactly above opener motor. 8. Asked if its building code, he explained Lowes prohibits to install if power outlet is not directly above motor....and he will call Lowes to cancel installation. VERY unprofessional installer...but thats only installer Lowes has. Anyways....stay away from Lowes Install....far far away,.... read more

Just had the most awful experience yesterday at the Lowe's in Dublin. First of all, there's no one around to help you. I finally find someone who stopped the conversation with another worker to ask if I needed help. Then he couldn't help me and brought me over to someone else who was on lunch and everyone else in her department was on lunch. Why don't they stagger or the lunchtime for them because everyone was gone so then they make a referral to the person who is going to help me and they call me this morning and say they don't do that the store does that. It is so frustrating that no one knows what they're doing. I called to speak to Customer Service this morning and spent more time on the AI person trying to get Customer Service and I finally get Customer Service and she hangs up on me. I plan to cancel my credit card and not shop here anymore! read more

If you go on your own and know what to look for, then it's fine. You walk in, pay, and walk out. Now if you need help with anything, that's a completely different story. I was at Lowe's for 2 hours already, happily shopping and finding the things that I needed. Then I couldn't find a specific faucet that went with all the fixtures I decided on. So I researched online and found out it was sold out and unavailable at any stores. So... I returned all the fixtures and started again. I found what I wanted except the faucet was out of stock. I looked online and found out I could order it. I walked up to the check out, and asked the man who was standing there if I can order the faucet. He said I can order it online myself or I can go to customer service. (He seemed lazy and didn't want to help me except for ringing up my items.) "I don't want to be charged for shipping. How do I do that?" I hear you. You can order online I guess. Or you can ask customer service. "Where's customer service?" Um, over there (he pointed to somewhere.) But maybe we might have it in stock. "Can you check for me?" Well, you can look online. "Can YOU check for me?" He scanned the number and said there were 4 on the floor. He called someone to help me who met me at the sink fixture aisle. The person who helped me was the sweetest, most knowledgeable and patient man. He was older Asian gentleman who reminded me of my grampa. He looked up the number, grabbed a ladder, then handed me the sink fixture. Easy peasy. I was ready to pay and the same cashier guy was there to help me. I asked him about the price of 2 light fixtures. They rang up as $89 each. I said, "The price for these are $71 on the display." Well those are probably different lights. "Can I show you? They're the exact same lights on display with the exact same name." Well, I don't know. They're probably different lights. "Can I show them to you? They're right here." I can't leave my post. "I'll take a picture then." I showed him the picture and he said, "I need the item number to know for sure." "Ok, so how do I get the item number when it's all the way up top and my camera can't zoom in that close." I can't see the item number. "Can YOU get someone to help me???" He called the same nice man to help me who got a ladder, took the item number and said, "You're right! These lights are the same. Take a picture of this sign. They'll adjust the price for you." Apparently the tags weren't correct but they honored the display price. Thank you!!! That's my Lowe's story. You never know who you're gonna get. I wish I caught the name of the older man. He was a rock star! read more

If I could give Lowe's stores in general zero stars I would. Bought a microwave, was broken, went back three weeks later and they tell me they have a 48 hour return policy. Manager was an idiot didn't attempt to help at all and had we walk out with a microwave that doesn't work. Horrific store policies and non existent customer service, go to Home Depot or the mom and pop appliance stores. read more

I waited over an hour just to get assistance with blinds, which was really frustrating. I could see that some employees made an effort to call for help, and I appreciate that, but unfortunately, no one ever came. It felt like I was just left hanging without any updates or support. I understand stores get busy, but better follow-through or communication would have made a big difference. Hopefully this is something that can be improved for future customers. read more

We went there on a Sunday morning to do quick research on a puzzling plumbing problem. Our now retired plumber had permanently piped our whole house water purification system in place. And we needed to remove a tank for servicing. Ugh! As I stood puzzling over the various plumbing fittings, one of their employees, George, asked if I needed help. His vest had an embroidered patch which said "Plumbing 8 years". Well, his experience definitely showed! George thought of a brilliant solution to our plumbing problems - compression couplings. They were easy to install, no glue needed, and best of all, inexpensive compared to the parts we were considering through countless hours of late-night googling and watching DIY YouTubers! George helped me locate the 2 sizes of couplings we needed and we were quickly out of there. We installed them and they worked perfectly! If you need help figuring out your plumbing issues, go look for George! read more

We ordered a microwave and were not able to return it (48 hour return policy) despite it being unopened. The online purchase experience makes it intentionally unclear that returns for large appliances are limited to 48 hours from purchase date. We tried calling the store to explain our situation - contractor mis-measured so microwave didn't fit and we had to purchase greater than 48 hours before install date. But all to no avail. read more

Really poor customer service experience at Lowe's. Lowe's app showing price of a tool at $99, store management unwilling to offer that price. Not able to order online because Lowe's app shows the product isn't in stock but it clearly is. Management should honor their own prices but they sent me away instead. Either fix your inventory so I can order pickup or match the price. Very unprofessional. I worked with Mr. Showalter See the deal posted below says it's available until Jan 31st. I buy lots of product at Lowe's and I've never been told sorry take a hike about honor their own price, very poor way to treat a good customer. read more

Lowe's Home Improvement - two counts in store, same SKU verified by employee. inventory online shows zero. Store unwilling to place the order for delivery in store - Hardware Stores Near Me - Dublin, California

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People in wood cutting area are lazy. I came here and the guy who work in the dept said their saw is not working. I asked for the manager and he help cut the wood. Apparently the saw is not broken the guy was just lazy!! I heard people from Dublin go to Livermore because everyone was told the Dublin saw is broken. Shame on Lowes! read more

Waited for like 15 minutes for assistance. And the killer part is that "help needed in Tool World" was being repeated over the automated intercom so the employees could hear it too! But I guess we'll just have to go to Home Depot instead ‍ read more

Had the pleasure of working with Joseph at the home Decor section at Dublin Lowe's. He helped us to pick up the correct blinds, scheduled his team for the measurements and installations. Excellent customer service. He is very knowledgeable, hardworking and very professional. He helped us with the correct pricing too. I would like to thank Lowe's for having customer support Reps like Joseph. read more

When people come in, the workers scatter. Isn't it funny noone is ever at the cash register and then you try to find which of the few self-serve checkouts is open and suddenly a person appears like magic. The bar for customer services and support its buried. This is a feature not a bug. No one in there wants to help or work. You can't buy doors, get wood cut and purchased, or anything requiring employee assistance. Don't think about getting help for something heavy. It's best to have someone that can help you lift it off the shelf. If you know what you want and where to find it, its ok. If you go online and they carry what you need, go to Ace as they are far more helpful. I have started going to specialty stores or online stores because of their lousy customer service, inability to assist when in-store, and the installation services are very bad. Most of the service partners don't even show up even if you paid. If they do, they only peddle their products and you are left to return your Lowes items. read more

Incompetent employees and poor quality products. I'd avoid and go to one of the many other hardware stores in the area

I would give a -0 score but that's not available. I purchased a dishwasher from Lowe's in Dublin CA 2months ago, it took them over 3 weeks to deliver it and it WAS in stock. They gave me a faulty water line which flooded under my sink twice, they came back out to replace the water line a week later and did NOT pull the dishwasher out to connect it. My ENTIRE kitchen is FLOODED and they were supposed to send someone out to rectify this situation, no one came. No one has even called me and they won't answer my call or messages. I highly recommend never shopping at Lowe's home improvement, they stand behind NOTHING now I will have to file a lawsuit on them read more

Lowe's Home Improvement - Water coming up from my brand new floor with a dehumidifier (i purchased)to try and dry some of the water out of my floor - Hardware Stores Near Me - Dublin, California

I recently had two very bad experiences with Lowes or lowes.com and not necessarily the store its self but I did order a $500 gas bbq grill which came from either the Union City store or the Dublin location I honestly am not sure now because I had them delete my account from their system and the email I received for the order does not say where the grill came from. The first problem is customer service couldn't link my "guest" purchases made online to my Lowes account I created after I made the purchases. The account had all the same information used to purchase the items but they just couldn't do it even though I was requesting it and giving them my permission. The only reason I can think of that they couldn't/wouldn't do it is because the Lowes corporation doesn't want to provide the little Lowes "My Rewards" that I would've received for my $700 purchase (I also ordered a small outdoor shed and cover for the grill). This is the problem with corporate greed in the U.S. they don't care about making the customer happy anymore. After spending at least 30 minutes on the phone 4/7/25 with their outsourced customer service who couldn't help me and couldn't show me where to delete the account I created (they walked me through the steps and I looked myself and there was no option to delete the account). I got a phone call today 4/9 after leaving a voicemail describing my dissatisfaction with their automated survey on 4/7 and they still couldn't help me find where to delete the account. The "supervisor" had to do it for me. Dear Lowes Customer Service Management, your policies are insufficient at best and your service was non existent. No amount of script reading can fix this when you have a customer that is unhappy with their order and the "supervisor" your speaking with is reading a script and not actually addressing the issue, you have already failed. The second problem I had was when the grill arrived yesterday 4/8/25 it was not assembled correctly! The hood hinge was missing its screw on the left side! How can this item have even left the warehouse like this?!? Why offer free assembly if its just going to be a crappy job. I had the delivery people put it back on the truck to return it for a refund. To Lowes Executive/Management team-get your crap together and address the issues within your organization. This kind of stuff is totally unacceptable and really a loss of profit for your shareholders. The CEO should be terminated because obviously they don't have a clue as to what is going on at the basic store level. The outsourced customer service you're using is not functioning properly, they have outdated documentation in their scripts that describe places to go on your website that don't exist. Because of these issues I will not be making ANY future purchases at a Lowes brick and mortar locations or on Lowes.com read more

Lowe's Home Improvement - missing screw on left side - Hardware Stores Near Me - Dublin, California

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To put it plainly: DO NOT BUY THE LOWES PROTECTION PLAN!!! I purchased a warranty coverage plan through Lowe's, and I regret it immensely. From the moment I tried to file a claim, I was met with significant difficulties that left me feeling frustrated and undervalued as a customer. The customer service was poor at best. Each call was met with long wait times, and when I finally reached a representative, they seemed ill-equipped to assist with my issues. It's clear that their support team is either overwhelmed or poorly trained, leaving customers like me to deal with unresolved problems. Additionally, the third-party company handling claims, Assurant, added another layer of frustration. Their processes were convoluted and inefficient, making it nearly impossible to secure repairs or replacements even when my product was clearly covered under warranty. Instead of peace of mind, I found myself caught in a web of red tape with no clear resolution in sight. I've heard from many others who have had similar experiences, leading me to strongly advise against purchasing Lowe's protection plans. It's simply not worth the hassle and disappointment. If you're considering a warranty through Lowe's, think twice--you might find yourself better off without it. If you don't think this is enough proof, try looking on Reddit. You'll see how horrible Lowes's Protection Plan is. read more

Refused to return something claiming the box was open when it was never opened. When I was assured at checkout there would be no problem If I need to return the items. Awful customer services. read more

Unfortunately not a helpful store. We went looking for a few items, and all of the items were either unavailable, broken, or cheaper on Amazon (without the hassle of lugging it home too). Upon entering a nice employee greeted us and asked if we needed any help finding what we came for (drawer handles and a sliding screen door), but later on once we got to the screen doors and needed extra assistance and pressed the button, nobody came. We waited for maybe 10 minutes, then made our way back to the same lady to ask if she could help, then waited some more as she figured out who could help, and it turned out the person assigned to that section of the store was busy, so we proceeded to wait another 15 minutes or so before help was recieved. The screen doors we were looking at in question were all dented so we were asking if there was a proper replacement in the back but the answer was no. We were told that we could order online, but the point of coming to Lowe's in person was to see if we could avoid additional charges and change our door that day. Things could be improved at Lowe's. read more

I'm writing this review because I was very happy with the customer service at this Lowe's store in Dublin, CA - specifically from Jose Caloca. He helped me (and my dad) purchase a new Bosch washer/dryer, answered all of our questions, made recommendations, pointed things out that I wasn't aware of, was very thorough so that I didn't forget or overlook anything, walked us through every option, and went above and beyond!! Jose was very knowledgable, professional, friendly, happy, understanding and patient, and I felt like I could trust him. I truly appreciate everything he did. He was the only one in the department and did a good job helping me and another customer. I think Lowe's should have 2 employees on the floor though - it would be a better customer experience and also not so stressful for 1 employee. I used to work at Home Depot and held many other jobs where customer satisfaction was the #1 priority. So I recognize good/bad service immediately and compare it to how I would handle situations myself. I can't say enough good things about Jose. Lowe's is lucky to have him!! If the service was bad, I would not have hesitated to walk out the door and purchase elsewhere. The Bosch washer/dryer weren't available to look at in the store - Other brands were on display. It would be nice if Lowe's could put Bosch on display in the future. I already have a Bosch washer/dryer that I'm replacing so it wasn't as crucial for me to see it in-person. But if I didn't own one already, I would definitely want to check it out before purchasing and probably would've went somewhere else. I also thought the Manager was great too!! I forget his name, but he offered to help my dad and me when we were waiting for Jose and chatted with us until he was available - super friendly, happy and personable. And when Jose needed to answer some quick questions for the other customer, TWO MORE employees offered to help us out!! I was impressed and very happy with their attentiveness. THAT is excellent customer service. Overall it was a great experience, I bought the appliances, and I would definitely recommend talking to Jose Caloca if you're looking for a washer/dryer. THANK YOU JOSE, you are THE BEST!! :-)) read more

This place is absolutely great, the workers were nice and were helping us the whole time

The plants here are awesome! They looked so healthy when we got them, and we snagged a Christmas tree on December 10th that was just bursting with life. The price of the tree was $70, but they had 25% off, so we had our luck! Can you believe it's already January 13th, and that tree still hasn't shed a single leaf? :-D This place is great, I love coming here. They have such a wide variety of plants and flowers, and they always have everything I need to take care of my own plants. Plus, the store is so well-organized, and the staff is always super friendly and helpful. read more

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store is a bit empty and selection is not as great on sun loving annuals, but shopping experience is good.

Honor the sales that they make. Went to go pick up the order and they told me my order is cancelled. Told me to buy it again. But won't honor the sale price that they sold it to me for. Everyone at Lowe's pretends like they are just idiots and don't know nothing. Like duuhhhh read more

Lowe's Home Improvement - Ordered online - Hardware Stores Near Me - Dublin, California

Review for Appliances. Came here after being completely fed up with the disaster that is Airport Appliance (Dublin). Lowes Dublin could not have been more different. The employee that helped us with our fridge was extremely efficient, and he made the transaction very quick and easy. Delivery was on-time. read more

On November 24, 2024, I purchased a cooktop, oven and microwave from the Lowe's store in Dublin, California. Delivery and installation were scheduled for December 12, 2024. One of the "services" that Lowe's charges for is having an installer come to my residence to determine what additional installation work might be required. The installer checked the intended installation area the first week of December. He advised that the natural gas connection pipe and the electrical service needed to be relocated. I told him I would take care of both those items, and after making several more measurements he left. When I had not heard from Lowe's on December 12, I called their Installer/Delivery phone number as asked when they intended to complete the installation of my three appliances. I was told by the person at their "corporate office" that they would check and call me back the next day. (Lowe's apparently does all their installation and delivery management at the corporate office, wherever that may be). I was called back the next day and told the installation was on hold and that I had to pay over $600 in additional installation charges for the installation to be scheduled. I asked why this was the first time I was hearing of this additional charge, and they had no answer. I went to the Lowe's store in Dublin on December 14 and paid $600 which is what the salesperson and I were told over the phone was the amount due to schedule the installation. On December 16 I again called Lowe's and was told there was still an outstanding installation charge that had to be paid. I was promised a return call within two days so Lowe's could determine the actual circumstance. I received the return call on December 17 and was told the balance was $0 and that I would hear from their installation contractor within two days to schedule the work. Apparently, the contractor Lowe's employs has two days to contact the customer once they hear from Lowe's. I head from the installer two days later and was given a December 24 installation date between 2 and 6 pm. Lowe's uses a contractor for installations and then sub-contractors are engaged to do the work. The sub-contractor arrived late in the afternoon on December 24 and installed the three appliances finishing after 7 pm. I tried using the oven on December 26. Brand new it turned out to be defective and would not heat properly. I called Lowe's corporate once again and explained that the oven was defective, their response was they had to have the installers come back out and check the item. So again, two days to hear from the installer and five days for them to come out and spend less that five minutes confirming the oven did not work properly. Again, Lowe's claimed two days to hear from the installer and I received another phone call advising the oven was defective and that I would hear from Lowe's within 6 business days as to when they might be able to replace the defective oven. I drove to the Lowe's store in Dublin the following day and talked to a supposed department manager about the experience I was having. He checked their computer and found that the matter was being handled at the corporate level and promised a phone call the following day to let me know the replacement status. He did call the next day telling me that they were looking for a replacement oven and that he would call me later in the day with the status. When I didn't hear from him, I again drove to the store and asked to talk to him. He got on the phone with the salesperson and while on speakerphone he told the salesperson to just let corporate deal with it. He never came to speak with me directly. I finally got an operable oven installed on January 18. This was the most exasperating and disappointing experience I have ever experienced. Calling Lowe's call center means you get whoever the answers the phone and their scripted response to every question and concern. The lack of empathy in this was beyond belief. Chances of me ever making a similar purchase from Lowe's is next to zero. The delays cost me time, headache and money as I frequently had to buy prepared food during this time as I had no way to cook, for weeks on end. read more

Ambushed by two "independent service providers" trying to sell me junk in the five minutes I was inside to use a key cutting kiosk. Will be avoiding like the plague in the future. read more

I came here looking for a stove. An older salesman asked me if I needed any help and that he has been working there for over 15 years. I asked him which stove has the strongest flame and the highest BTU. His answer was all stoves are the same, depending on how high I set the knob. That's when I knew I needed to walk out and buy it somewhere else. I ended up going to Home Depot and a younger lady that worked there for less than 2 years answered all of my questions and pulled up the report on the BTU ratings. Needless to say I purchased it there. read more

Heavy breathing and grunts here.  Manhood 110%.  I'm a loyal Home Depot shopper, and most everywhere I've lived, HD has been the closest to my house so it 85% gets my business. But, I have to admit, Lowe's is a better shopping experience, and it has more SKU's than HD.  Things are layed out like a store, not a warehouse.  I would say this is more for the laymen than a contractor.  In other words, for the typical homeowner. Location specific: Dublin, CA ======================== * It's basically Pleasanton (-ish) * It's huge with a great selection * Available & knowledgeable (on the floor) customer help * Helpful & efficient customer service at the return desk * Still, I'm an HD guy, and there are several in the general area (4 to be exact) read more

Lowe's now has people accosting you in the aisles trying to sell solar. This is why I quit going to Home Depot. Now I'll need to find a place that isn't so pushy. read more

"Management Thwarts $3 Purchase from Board Thief." This is a true story--I am not making this up: I came here on a cool Friday morning to purchase some small wood boards. I found exactly what I was looking for, but they only had a few loose boards. To my astonishment, they refused to sell me the individual boards! They preferred to have leftover junk on the floor, rather than help a customer. An assistant manager reluctantly agreed to sell me the individual boards--but at double the usual price! Gee, that seems fair! The total amount of the sale was $3.56. Please exercise a little common sense. It seems like the store went out of their way to make me unhappy and not get the product I needed. I am mystified by store management; however, I confess they won--They successfully thwarted my purchase attempt. Life is tough for a board thief. read more

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The customer service team and the female manager at this store were unprofessional, and they are the reason you are losing loyal customers due to their rude behavior. read more

DO NOT SPECIAL ORDER/INSTALL FROM THIS COMPANY! I took my 85yo mom to LOWES to order blinds, it took 25 min to get help. We got the measure, they measured for the wrong products and we had to remeasure. They said they could get a blind made one way and when they couldn't they ordered the alternative without checking, We couldn't use it. They did a reorder, they lost them. They did a re order, they were wrong. We did a reorder... Wrong sizes, wrong colors, random single blinds arrived twice, We only wanted 3 blinds to match the others in moms house. A year and three months went by and the company discontinued the product. Six months of further mess and they said they wouldn't order the new product available because it was more costly than what we'd originally ordered. Eventually they refunded the cost of the blinds but not the measure. Things to know: This company is sneaky, communicates poorly and is under staffed. Lowe's has a regional install center, you talk to different people by phone. There is no one in the store who deals with the install. I have screen shots of 24 min hold times trying to get a person to talk to in the Dublin store. I finally hung up. The ordering problems were all on their end and took a YEAR and 8 MONTHS yet they offered no compensation, and we were left with a hodgepodge of blinds that are wrong. When we spoke up about this the manager said that we didn't have to let the installer take our original blinds. The installer, their representative, said he'd get the reorder and left the miss matched ones in place. The intent was clear. Lowes is not an honorable company. You would be better served by ordering online if you can install on your own or going with Home Depot or a blind company if you need them installed. Your time and mental health have a value. Look at the review, I wish I had. read more

Typically, my experience is that Lowe's has better quality stuff than home Depot, but they have less options. That said, this Lowes seems to be larger than others and so the selection is quite good. read more

Picked up a pallet full of flooring. Pick up desk clerk wheeled pallet up to return desk, then waited for a salesclerk at return desk. When I asked if she could bring to forklift loading area she said she had to wait for clerk. Luckily a manager overheard me and told her to just bring pallet to the forklift area where it should have been brought in first place. Cost me over 15 minutes of ludicrous waiting. read more

Do yourself a favor and go to Home Depot instead. This Lowes is super unhelpful. We tried to buy a bathroom vanity and no body wanted to help us. Fed up, we decided to place and order for pick up instead. We came to pick up our item and they mysteriously lost it. How does this happen? We went back to the shelves and saw they took the item off, where would they leave it? There was one employee who was very sassy too, there's no place for that attitude. Something needs to be done regarding the lack of service here, otherwise retail will die and consumers will bypass attitudes and shop online instead. read more

3 gallons of paint, all the same Sherwin Williams color picked from their displayed swatches, 3 completely different shades. They tried telling me this variation in color was acceptable, that it was somehow my fault that they can't match the swatch color, and that I should be grateful that they would only charge me $15 for them to try to fix their mistakes. After way too much hassle, I finally got my money back. I went to Sherwin Williams and got the right color on the first try with no fuss. Although incompetence and terrible customer service are expected at Lowe's, this whole experience is completely unacceptable. Sad I won't be able to shop here anymore since it's so convenient for my house, but if they think this is okay, I can't give this Lowe's (or any other) my business. read more

Lowe's Home Improvement - 3 gallons of paint (on the left), three completely different colors. Swatch/paint on the right is what it's supposed to be. Unacceptable. - Hardware Stores Near Me - Dublin, California

Lacking professionalism at the front desk (Alicia + 2 others) Got in the store and immediately found the item I came here to buy. I was excited because now I no longer have to go to Wal-Mart because Lowe's have a price match. I know, I have done it in the past. Today I was told by Alicia that they only price match Home depot and Amazon. I know the information she gave me is incorrect/false. I left the store only to find out that Amazon had the same price. Score again. I went back in. This time she cannot refuse to give it to me for the discounted price. Because she didn't want anything to do with me, she directed me to the cashier even though I know she could of helped me. I went to the cashier only to find out someone from the customer service desk needed to give us an override. I mean, Do you really need to be that rude? It's not like you're busy doing something. I was going to let this incident go but when I was leaving the store, I heard Alicia say some unprofessional remarks to her fellow staff member (both female) about me. So, this attitude should be noted and I hope store manager sees this review. I don't wish for anyone to get in trouble, but Management just need to address proper customer service. Thanks for hearing me out. read more

Linda, the store manager was extremely rude to me when I came to pick up my order. I had my name on the order, and a nickname on my account which is almost the exact same as my real name. I went to the pickup area, She asked for my ID, and then she called my phone and I was curious as to why. She then told me, "so we're not releasing the order to you. have a good day." I was confused as to why she switched up so quickly so I asked, "Why? Is everything alright i'm confused?" She continued to say "Have a good day. you're not getting your order.". And so I asked again and she said, "your name is different from your account" which makes no sense because I put my real name from my ID on the order, but because the nickname on my account was different, she was extremely rude and kept telling me to leave. Aside from that, when i was asking why once more, she straight up was ignoring me and was talking to the girl on the computer and said "Cancel his order. He doesn't need it." The worst part about this interaction is this isn't the first time this has happened, it happened to my uncle. With the same rude store manager, Linda. She's on a huge power trip and honestly needs to be fired. We've been to other lowe's locations such as Union City and never had this problem, they were super kind. Definitely not this location. Do NOT come here to pick up your order, horrible management. and Linda if you're reading this, don't even try to lie with the reply because I videotaped the entire interaction. Feel free to leave whatever reply you want. read more

Run, do not walk. I have never seen a more FUBAR situation than this place. Ordered windows and doors over 14 months ago. It took months to get the materials, and longer to schedule time. When the "contractor" finally showed to install the doors they drove finishing nails through the window frame. Fail #1. Okay, reorder new window frames. Wait. Wait. Wait. Wait... New window frames finally installed. No stucco. We paid for these fools to redo the stucco before we could paint. I am very angry. I guess our next step is court. Suffice to say, I would never hire these idiots again. Would not consider these fools to change a lightbulb. read more