I had searched for someone to repair a lamp and the personnel at True Value in Pleasanton came to my rescue ! I can't recommend them highly enough for their excellent service! read more

Workbench True Value on Santa Rita Road has been my go to hardware store for 23 years. I can always count on finding Whatever I'm looking for from a screen door replacement part to painting supplies. Walk into the store and you will be greeted immediately and asked if they can help you find something. Old school service! read more

Workbench True Value Hardware - Batteries and screen door latches - Hardware Stores Near Me - Pleasanton, California

I come here for my mushroom compost and yes I showed up 10 minutes before closing but I knew what I needed and I knew they had it. Although the nice gentleman reminded me he was closing in 5 minutes he asked another employee to get my dirt and he di no problem. I would have given 5 stars if I had not been told next to go to the other location because they were open later. I will still continue to buy my mushroom compost from this location but hopefully they will keep their suggestions to themselves. read more

5 stars mainly because they were one of two stores in Pleasanton, Dublin, AND San Ramon, that had the battery for my car fob in stock! The only other place in Dublin, (ACE), was over twice the price Aaron helped my husband earlier in the day, to check on supply & put one on hold for me. Later that day, after work, I went into True Value ~ & Aaron was there with a very cheery & friendly attitude ... and the battery (Was truly pleased also, 'cause the battery of our fob went out the day B-4 our trip!) Would highly recommend this store!!! read more

This is my new "go-to" hardware store. Amazing how just a little good customer service can make all the difference. I have always ordered my Eco bug spray from an online hardware store for about $11/bottle and had it shipped to my house due to difficulty finding it in stores. With the pandemic, they had nothing and weren't even taking orders. I searched the web and found nothing except on Amazon which of course was 3x overpriced and the product I received seemed as if it had been opened with less product and didn't perform as well. So, after the Amazon experience I was determined to find another store anywhere that wouldn't price gouge. True Value had it in stock online. They weren't shipping to home addresses right now, but did have free shipping to a nearby store. There were 2 stores in Pleasanton so I chose Workbench. After I placed my order, I sent an email asking if they had curbside pickup as my disability is chemical related and with the extra disinfecting during these times I'm not able to enter public places for any length of time. I was going to ask a friend to pick it up after work for me if they didn't have curbside. I received an email back that it was no problem at all and to ask for Chuck or James to bring it out. I did exactly that. I drove up, called the store and they brought it right out to my car for me. Our local OSH closed and not a huge fan of the 2 big box stores. This is my new favorite customer friendly store. I haven't been inside so cannot say anything about merchandise etc. However, with customer service like this from an online order straight to my car, I imagine they would provide the same excellent service with a smile inside. As the doors to the store opened, it appeared employees were all masked and following guidelines during these times as well and appreciate them looking out for the customers. Incidentally, I realized the hardware store I've been ordering from in the midwest was also a True Value store so overall I would have to say True Value is a chain I recognize as helpful and customer service oriented. So happy to have found this place! read more

Workbench True Value Hardware - Hardware Stores Near Me - Pleasanton, California

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When you want 2 screws and don't want to buy 20 of them, this is the place to go. The staff are friendly and can easily help out with the best recommendations for any hardware project. This store is not intimidating like Home Depot or Lowe's and you will still get your project done. The guys in the store are as knowledgeable as ChatGpt in building things read more

...... last Tuesday I needed a particular screw for a shoe repair Blake Stitch Sole Groover and without it I couldn't complete the job .... Yikesss ! ....... gulp! .... thanks to Mark and his years of experience selling and applying hardware when needed I was able to get the job done in no time .... he meticulously rummaged through trays of screws while I followed his instructions holding the various items so he could locate the proper screw until Bingo !! ... he found it and I was on my way with four of the little devils at 40 cents each and all for a $ 1 .60 plus tax !!!! .... man such a deal !! ..... thanks Mark ... you're the expert for sure ! read more

Seriously speaking why go anywhere else when you have under one roof the warmest welcome, the greatest advice and value for money dir any diy item you might want to purchase. I have to insist on the incredible quality of the advice given there without ever making you feel dumb or inadequate like some shops do. read more

Workbench True Value Hardware - Highly recommended - Hardware Stores Near Me - Pleasanton, California

DO NOT SHOP HERE. I have been an employee of downtown Pleasanton, for over 7 years and a neighbor across the street from them for years and these people want to charge me for parking in their lot during weekends on main. This parking lot (across the street from my work) was more than 70% empty the entire day I worked on Saturday and again Sunday when I arrived to cut my partners hair, they wanted us to pay $15 to park when we would be cutting his hair at my job for less than 30 minutes then leaving, and again this huge lot was empty besides 4 cars which belonged the the employees of the hardware store. I think that it's ABSURD that as an employee of downtown I was either required to pay $15 or couldn't park here and had to walk over 10 minutes to get to work on Saturday morning. Are you really hurting for money that badly that you would treat your neighbors this way?! I have always gone out of my way to shop small and spend money here for my hardware, kitchen and project needs because I want to support a local business and this is this thanks I get?! I get that they own the lot and can do whatever they want, cool use your space to make money on parking but off your fellow neighbors seems kind of crazy and RUDE. I will NEVER be shopping here again and I will make sure word spreads far and fast about this, and that every one of my clients does the same, hope the $15 in parking was worth losing a loyal customer and respect from your fellow neighbors. Guess it's back to Home Depot and Amazon...bummer. I'd also like to add that when I nicely went inside and asked about this on Sunday afternoon and stated to the nice young man working behind the counter as it's clearly not his new policy how unfortunate it was that they would treat their neighbors this way I was then met with extreme hostility from a very rude woman in the back snapping at me telling me I can speak to a manager and "how lucky I am that we've been allowed to park here for all this time"...I would love to speak to a manager and let them know as well how unhappy and disappointed I am in this treatment. read more

The best hardware store around! Helpful, friendly great to talk to. I broke a piece of of the sink, a Water Spray Aerator. Not a permanent piece. Something that you can add to save water. One of the gentlemen went straight to the place where they are displayed, grabbed a new one and rung me up. In and out in just a few minutes. I did get a quick look around and saw that they seem to have every odd item that y'all need. EXACTLY what a neighborhood hardware store should be. Thank you for being there with everything we all need. read more

Customer service and prices here are unmatched!! They always help me carry heavy things out to my car. And they have dog treats!! 10/10 coming here every time over Home Depot or Lowe's. read more

This is why Amazon is taking over. I called to ask if they have N95 facial masks because of the smoky air. They're sold out, which is understandable-there's been wildfire smoke all week. There's a clear community need for these masks so I asked if they were ordering more. 'Not necessarily, there could be some in the next shipment, who knows.' You would think they'd get on that; way to be a community hardware store, guys. I ordered from Amazon. Again. I don't want Jeff Bezos to take over the world but waddaya gonna do. read more

Love this place - their staff is incredibly friendly and forthcoming - making the shopping experience much better than for example at Home Depot or Lowe's. Although you won't find as rich of an inventory as at the bigger stores, they typically have something of everything that works for the project at hand. And quite often they had the item I was looking for after discovering them to be unavailable at the big box stores. read more

The most helpful informed, knowledgeable employees, great range of hardware, plumbing parts, and other inventory. If they don't have what you want they will advise you where you should go to find it. They also repair screens and take time to explain it in detail how to repair certain household problems. My go to place for True Value!! I must also add they keep an inventory of older faucets and other hardware and plumbing fixtures for homes in the different housing developments developed locally in previous years. True Godsend, WorkbenchTrue Value!! read more

Only place in town to repair window screens Kinda hidden Great service Good range of products Knowledgeable staff read more

This hardware store is in the middle of town and I only went there the first time because I needed a box cutter at the last minute for a school project for my daughter. Oh my gosh, I can never go to Home Depot again. Seriously. I had no idea that this was how hardware stores are. The nicest man helped us make our selection, and keep in mind we're talking about a box cutter, and made sure we took advantage of an instant rebate that meant we got the best box cutter for less than the cheapie one. We also had our little dog with us and they were totally cool with it and even talked to her. The store looks really small, but they have everything you can imagine. I'm sure their prices are a tiny bit higher than Home Depot or Lowe's, but I know I'll never waste money on anything I buy there because they actually help you instead of hiding from you. I hope this comes across as I mean it.......their staff seems to be mature men that are old enough to be my father. Damn it's so nice getting advice from someone that you know has probably done exactly what you are trying to do instead of some kid that still lives at home and has never had to deal with any sort of home improvement. I seriously mean neither generation any disrespect, and found it so wonderful that I was getting advice from someone who knew what they were talking about from experience. Love this place. We will go back anytime I need something for the house. read more

The nicest, friendliest and most well stocked True Value store I've been to. Bought a wheelbarrow for $25 with a half off coupon. Salesclerk was a kick. Looks like a happy place to work. read more

This is a 5 if you understand (or can remember) that this is the way hardware stores used to be. This is a 1 or 2 if you grew up knowing your only choices are Lowes or Home Depot. If you're part of the later generation, you come here when you need something fixed but don't know how to do it. The staff here is very knowledgeable and they'll greet you and ask if they can help you. Don't be intimidated if you're not used to this. Just explain what you need or describe the problem that you're trying to solve, and they'll either take you to where they keep the item you need, or take some time to help you figure out your problem. This is in contrary to Lowes or Home Depot where a lot of the folks are there part time and really don't know what they're talking about, but at best know where to direct you (or not). The items in the store might be a little outdated, but only on 1 occassion did they not have what I needed. And their customer service is great. I had a set of desk keys I needed made, but they didn't work. They gave it another go, even so far as making another key with a different blank. And bonus: this place is next to the neighborhood crack house named Donut King :) read more

wandered into Workbench to see if they stocked the battery my car key needed. after finding the battery section, i was helped instantly and my battery was found within a minute. (after i passed along the pertinent info). buys: car key battery (2/4.99) -checkout was a jiffy. 4.5 stars. read more

I have had these guys help me find the correct little widget for half an hour and not even charge me a buck. I find almost everything in the small store. The advice has never been wrong. read more

Super Helpful. We buy all the things we need for our business nearby. Tools, electrical, ladders, brackets, pails, plumbing, paint,,,.. They have everything large and small and the men there are the old fashioned helpful guys that can find everything in every drawer.. What OSH wishes it was.. This is a great place to buy your pet food too. Taste of the Wild dog food for the same price as Pet Extreme. My wife loves this place and so do I. read more

Great service. Only place to help build a window screen. Got one question, does this place do adjustments if the measurement is off a bit? I just recently bought one and slightly doesn't fit on the length. Wasn't too long a wait for the window screen to be ready to pick up(2 week's or less). read more

We needed a new faucet for our kitchen sink, and I found a coupon in our Entertainment Book for this place. I was shocked to see that many of their faucets were either open or looked like they had been sitting on the shelves there for 20 years. I'm not joking. Super dusty, old looking, just gross. Who buys a brass plated kitchen faucet anymore, anyway? Oh wait, that style was from the early 80's....and I assure you, that's how long it's been sitting there. No thanks! Only giving it 2 stars since the clerk was kind enough to load our car with our Blue Rhino propane tank that we exchanged while there. read more

I live in west Dublin, whoever I gladly pass three or four hardware stores every time I need something to come here. The men working at this store are always quick to show me where the item I am looking for is at and to give me tips on how they would do it if they were me. I don't claim to be a handy guy but these guys always help me get the job done. read more

What a hidden gem! My husband said this is the best hardware store he's been to in years! They were knowledgeable and ever so helpful. We got help with 5 different things! I even heard them giving little gems of wisdom to other customers about items they were buying. Prices were very reasonable. Go here before you go to a big box store, I think you'll be glad you did. read more

Very small store. But loaded to the ceiling - literally. The guys are older and have much practical experience in home repairs. Walk in and tell them what you are trying to do, and they will show you what materials you need, and often explain how to do the job. Old-school, they sell balsa wood model airplanes and puzzles at the check-out. read more

I go to both True Value's in Pleasanton and love them equally, but today I went to the True Value on Main and bought the last Spirit BBQ for my husband. I didn't have a truck to move it, so the OWNER waited for me to pick up my daughter at art, then followed me home in his truck with the BBQ, which he assembled and put in my garage! These guys are simply the BEST! I love being able to support local business people rather than going to the big box hardware stores. The personal service and care these guys provide are above and beyond. read more

I had a great experience here with people who I felt truly wanted to help. I'm glad to find a hardware store like this, especially when we are new to home improvement. Shopping can be frustrating but having friendly people that takes the time to help you makes all the difference. read more

Old-fashioned customer service with employees who know the whole store - and know what you need to fix just about anything.

Friendly staff! I purchased a Green Mountain Jim Bowie grill here and was very happy with the helpful staff! Always have pellets in stock when I need to re stock! read more

I'm normally generous in writing reviews, but my first experience here wasn't good. Some of the hardware was really high on shelves so it was hard to reach. NO ONE even bothered to ask me if i needed help with anything (shouldn't have been that hard since I was only 1 one 2 customers there). Then, this pimply face blond kid rang up my items when I was done (probly the same kid Brad was speaking of). He says nothing to me... then he THROWS the bag like a hackey sack onto the counter instead of handing it to me. Trying NOT to think anything of it, I say "thank you"... he just mugs me with a mean look instead of saying anything. I think I'll just stick with home Depot where they care about customer service. read more

This place is a great local hardware store. Don't compare it to Lowes or Home Depot, because they are different animals. The people here are more knowledgeable, on average, than the people at those other places, and the service is better. read more

I like this place a lot. They have everything that you would need for most repairs and quick fixes. They are pretty friendly and knowledgable. Great to have a "mom & pop" so close to home. Check them out next time you want to go to the Home Depot. Chances are, they'll have what you need and at the same price point. read more

Real hardware store. I mean real, no big box comes close. This is the place to go for everything, especially if you are looking for something a bit unusual. I went to Home Depot and Lowes trying to find small diameter brass or aluminum tubing, and everybody wanted to know what I wanted it for (like they'd get it) and then told me to look in the plumbing department. Workbench of course had it, exactly what I wanted. Generic junk go to Depot, quality hardware items with knowlegable people, go to Workbench!! read more

Phenomenal business. They are so kind and helpful. Once called 5 minutes before they closed and they waited for me to come pick something up. They don't seem to mind taking the time to help at all. read more

Honest business with customer first values and just about everything you need around the homefront. Sometimes a little slow, when the boss isn't around, but they'll always give you all the help you need, once you get their attention. If you're not sure how to do the project, they can sure help make sure it gets done right the first time. It's a little more expensive than the big stores but worth every penny. And you can buy one nail from a bin, rather than a whole box, if you want. read more

I've got to agree with the previous poster. This place is a hidden gem that I frequent quite a bit for random things I need every now and then. It's right across the parking lot from Monument Car Parts, another place I go to quite a bit. Both these places have an old school feel; from the small cramped atmosphere, to the old timers who work there. It's a much different feel than say Home Depot or Lowes and that's one thing I love about it. And although this place is on the small side, I have never left there empty handed. They always have what I am looking for and it's always a bargain of a deal. The service there is top notch as well. The old timers there are always very helpful and extremely friendly. A couple times they have happily helped me solve what ever problem I am tackling on that day. This is a great little place that I will continue to frequent. Let's just hope they never get ran out by the corporate places like Home Depot, etc. If they continue the service they give each and everyone they serve, then I doubt they'll have to worry about that. read more

I was looking for something for my garden. I called Home Depot and after they transferred me around twice playing telephone tag, I finally was connected to the correct department. I hear the the girl say Garden...and then she disconnects me. So i said they heck with this. I called the the Local hardware store.Of course they had it . The man told me his name and told me he was starring right at the item. I went right over. There are always a few older gentlemen there behind the counter. They are courteous and helpful and usually walk you over to the item you need. A lot of the younger people may not realize this, but this is how all stores were back in the 1960's and 1970's before they got pushed out by the big box stores with the cheap imported items. Sales people were helpful and they waited on you. They enjoyed helping you and were proud of their jobs.They were your neighbors. This is that kind of store. So if you are not use to being polite and people smiling and asking how they can help you, don't shop here. But if you want good service and fair prices and nice people serving you, come here. From now on I will always check with them first. read more

There is nothing like a neighborhood hardware store with knowledgeable and helpful staff. The folks that work here are great and always do their very best to assist you. They care about the customer unlike the big box stores where it seems to be an imposition when you ask for assistance. read more

If you have a project or repair in mind, and haven't done it before, this is the place to go. The people who work there are very knowledgeable. They've given me enough advice to successfully do electrical wiring, roof repairs, etc. Their prices are not as low as a Home Depot or Lowes, but they make up for it in the service they provide. Great local store! read more