I bought a BBQ from Andy, He was so polite and helpful. I will continue to shop at this location because of Andy's great customer service.

We recently purchased a home and have been stopping in for help with all of our DIY projects. The staff is super friendly, knowledgeable, and can always point us in the right direction. They have everything we need so far. Definitely our go-to spot for home projects! read more

I really enjoy this store. Its close to home AND its has everything I need for gardening. Sometimes, it can be a bit of a challenge (especially outside) to find a service associate unless you head to the front of the store. But overall, they have a huge variety of things! I like that they have many grills to choose from! read more

So, ACE sends you a '&5 off a $5 purchase' birthday coupon and you go pick up an $11 Yeti cup top pack, and they say 'sorry, you can't use this on that item'.... The coupon doesn't list exclusions and it's a BIRTHDAY OFFER, not a sale coupon!! I call read more

Staff are always helpful and knowledgeable. Lots of odds and ends and they always have what I am looking for.

I had to swing by Ace to grab a few things for some weekend projects, and Brad was incredibly helpful! He helped me find all the parts I needed and even pointed me toward some BBQ rubs to try. Needless to say, my wife was pretty happy that I was able to finish my projects and make a tasty dinner! I'm already looking forward to going back and trying some of the other rubs. Great service and a great experience! read more

I came into Ace to look at a grill for my backyard and was really impressed by the large selection. Brad was a huge help in deciding which grill would be the best fit for my lifestyle. He even helped get it assembled and delivered! Brad is the BEST, thank you! read more

San Ramon Ace Hardware - Hardware Stores Near Me - San Ramon, California

Service was great! Friendly staff and attentive. You GOTTA check out the clearance section on the second floor!

Okay, this place is MASSIVE! And I walked away broke! I spent way too much for a "Oh I just need soil" visit! THANKS ACE! I do not regret it. I grabbed 4 different types of jasmine, some beautiful lavender bushes and gorgeous Calla Lillies, my work balcony smells amazing now when I am enjoying my morning coffee and my end of day meditation moment! Did I mention, everyone was friendly, helpful, passionate and BOY can they upsell read more

This Ace location is awesome! I went in to find some ant traps and was greeted by a friendly associate that knew exactly which isle to take me to. It is nice going somewhere where the team knows their stuff and I don't have to just wander around. I was also able to get some more plants and supplies for my garden outside! They have such a great selection and helpful people to talk through my plans and ideas with! read more

I've been here a couple times and I can say I really like this Ace Hardware. They have a good selection of hardware that you'd expect from Ace as well as a great selection of other things you may want for outdoor grilling and gardening. Their garden center is a bit on the small side compared to the home depot up the street, but it's also a smaller store chain. Every time I go here, the people are super friendly and helpful. My last experience was doing propane swaps. I did 2x swaps and the second I walked in with the tanks (I had no idea what to do) a greeter told me to head outside and leave the tanks in front. After that, I went inside, was almost instantly rung up, and then went back out to see the same person waiting with both thanks waiting for me! Quick, painless, and friendly. The only time i'll go to Home Depot over here is in case they don't have the parts I need. read more

I came in looking for advice on concrete, since I was looking to lay some in my back yard. The employees helped me pick the right concrete for my job and even helped me load it into my car. This store was amazing and there employees were super helpful I wanted to give a shout out to sippi because he was able to answer all my questions. 5/5 stars! read more

Ace Owner cut your cost and lay-off your floor staff. I called looking for a Leviton Dimmer DSL06, SF3506, both manufactures #,person on the phone was overwhelmed and could not ID without an ACE SKU. Told me to look on line to see if San Ramon had it. I did, San Ramon supposedly have it, drove down. Not in stock. Went home, Purchased on Amazon, much lower cost. I have a similar experience every time I talk to a ACE employee. They know nothing, are of no help, and in the associates own words "I would just be looking it up online like you did." Ace Owner, cut your overhead you are paying to much in salaries, WC, insurance, etc. Your staff is costing you business. read more

I was on my way home from Lafayette Reservoir and remembered I needed to stop at an Ace Hardware store to pick up my Meat Church brand of brine and seasoning for my Thanksgiving turkey. My go to Ace Hardware is located in Livermore but I didn't want to drive that far. I pulled over in Danville and Yelped for an Ace Hardware near me and this store popped up in San Ramon. I have been here before when they opened about six years ago and forgot what beautiful store this is. Upon walking in I was greeted by an associate who asked if she could help find anything. I asked her to point me in the direction of BBQ seasoning and she walked me to the isle instead of directing me. Now that is customer service! This Ace Hardware also carries the Meat Church Brand of products and I scored what I was looking for including Meat Church Bird Baptism (brine), Honey Hog seasoning and a package of Chef J's heavy duty brine bags. Thank you Alamo Ace in San Ramon! read more

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I stopped by Ace Hardware today needing a little help finding a few things, and I just have to say what a wonderful experience I had. A very kind young high school gentleman named Trevor helped me from the moment I walked in. He patiently showed me around the store, helped me find everything I needed, and was so polite and respectful the entire time. It's so refreshing to see such a hardworking and courteous young man these days. Ace should be very proud to have an employee like Trevor. If you stop by, I certainly recommend asking for him. read more

Walked in bright and early one morning and was met with flaring eyes. Kid you not they looked at me and my son as if we were aliens. We walked around browsing and the 3 guys kept their eyes on us. Did they think we were stealing? I'm an Asian mom with my son just browsing for garden decor. When it was time to check out the cashier did not want to ring us out. I starred at him for couple minutes. When asked if I can enter my ace number he initiated their system is down. Right... The vibe was definitely off. Not friendly at all and unfortunately racist as well. That's fine. I would take my money to Home Depot then. read more

Lots of variety of items. Clean. Plenty of help. Higher quality products most made in USA. I HOPE they stick around because HD quality is slip sliding away. Well trained staff. Easy checkout and shopping experience. read more

I went to Ace in San Ramon for the first time today. The store is big and beautiful. I only needed to return some picture hangers and had time to kill so googled the closest ace hardware. I was impressed when I walked in and wished I had more time to shop. While I was in line, I actually texted my friend that they needed to come check out this store. (They are doing a remodel and have shopped at Ace's in the Walnut Creek area multiple times a week for months) Unfortunately, Ace Hardware in San Ramon has a different owner and did not accept my return from Lafayettes store. I understand. And if I lived in the area I would likely shop here based on the size of the store, but I cannot recommend to my friend who lives in Lafayette to shop here since it seems they would have to come all the way back if one of the items didn't work out. (Assuming all the locations have the same policy). Too bad. Not taking a $9 return cost them literally hundreds in future business. read more

AWESOME service from staff at Ace!!!!! I initially found a window screen repairman on Angie's List. But after he rescheduled on me 2x on the day of service, I finally headed to Ace. I have shopped here over the past few years but never knew that their Helpful Hub includes screen repair. The Ace staff over the phone and in-person are extremely nice, polite, professional, and helpful. I dropped off 2 screens that were ravaged by birds and then returned 1 week later to beautifully repaired versions of its old self. David did an amazing job! Thank you David for your time and expertise! I will definitely return again for this type of service. read more

Surprised of the ambience or layout of this hardware store disguised as a gift store. Brought a screen door to be repaired and the service person was so nice and helpful! read more

trevor sinclair helped me out and got me just what I was looking for. 10/10 work from him

Julia, in Garden was so warm and knowledgeable about the plants, that I felt confident of my purchase. Also, the Garden Center is so well cared for that it feels like a piece of Zen! Thanks Julia! read more

I walked into the store and was immediately approached with not one but two employees offering their assistance. Great customer service. I purchases weatherstripping for my front door at another vendor. The stripping was 1/2 inch too long. I inquired if they would be able to shorten the aluminum strip and ACE in San Ramon said YES!! Note: the other vendor was not able to assist. ACE offered for me to return if the strip was in need of additional adjusting. I am 70 years old and I was doing a DIY project on my front door. Thank you ACE!!! Store is very clean and organized. Angela D. read more

Love this neighborhood store! I mainly come here to train my dog Zeus a few times a month. The workers are so kind and are respectful you of training and ask politely to pet or offer treats to Zeus. Our favorite area is the garden area with many different smells to socialize him with and he gets to see one of his favorite employees Julia. But when I need to come here they have everything I need from plant/garden care, home decor, bird feed, fly traps, patio decor, paint, grill accessories, heck they even have delicious homemade pies! All the workers are knowledgeable and I always receive outstanding customer service here! read more

Overpriced, Unprofessional. I had my screens repaired at this store. I had previously repaired 2 screens every 2 weeks prior and thought the quote was high, but I was ok with it. However, on the most recent screen repair service, the manager charged me $10-$12 (I.e. $60+ for a 2' x 2.5' screen). I thought it was more than I previously paid. When I got home, I confirmed it. I also noticed the estimate sheet shows no price, so could not complain ... quite unprofessional to not provide a cost on the estimate. I feel the store cheated me and I will not give this store my future business. I would go to the Dublin store as the cost of their services is much more reasonable. read more

Frustrating day at ACE in SR today. Needed a few things engraved so as soon as we walked in, I asked an employee. The employee said the person that does engraving is on lunch and will be done in 10mins. Cool, no problem. 15mins passed, found another employee about engraving. The employee said the person that does engraving is on lunch and will be done in 10mins. Ok. The manager came by and said "my guy will be done in 10mins" ok thanks. Apparently they never told him. Finally found this unicorn employee who said he gotta help with a customer with a remote and will be done in 5mins. Ok thanks. 10mins later another employee came to help me but couldn't figure out how to use the machine. Waited over 30 mins for her to try and figure it out but she couldn't. She said she had to wait for the unicorn employee to help. After over an hour, I left. The unicorn employee was still outside helping someone. Pretty much everyone lied and never followed up with me. I had decent experience at ACE prior as I think their customer service is much better than Home Depot; but today was frustrating. read more

laura was very helpful when i was picking out paint, she was very knowledgeable, and made the whole process super easy and quick. i def appreciated all her hard work 10 outta 10. read more

My review is for the San Ramon location. I do not like writing bad reviews but feedback to the owners is necessary in this day and age as I try really hard to support local business. My landscaper bought a 6 station irrigation timer, I added a couple extra stations to my project. I needed the 12 station timer, I returned UNOPENED what was purchased (and cannot find the receipt) and asked if I could upgrade to the 12 , the clerk said no way without receipt, period. I shop there all the time and its upsetting to think I'll probably go elsewhere next time or get it on Amazon where if we do make a mistake I can exchange without feeling like 5 cents waiting for change......Now I have to eat the 6 station and went over to Home Depot to get a 12 station timer.... read more

I love this ACE! They remind me of the good ol days where you can get nice knowledgeable help. Let me repeat nice! They want to help you Best place to get your hardware. And pies! Great place to get keys made too! read more

I went into the store and I was immediately greeted by this very help gentleman by the name of Jatario!! I went into the store looking for a few items.. some of which I knew what they were..and others I didn't. but for the ones I didn't know about he help me find them and even taught me a few things about how to properly use them. He was very helpful and kind and because of him.. I will be coming back!! Great shopping experience!! read more

Dave did a great job helping me find the exact right nut and bolt I needed. Sounds simple but it took 20 minutes. He was very patient for what turned out to be a $6 sale for Ace. Nice job Dave. read more

What an amazing and spacious Ace Hardware! Ive been to many Ace hardwares before, but never seen any with so much to offer! Plus two levels is a really cool concept and a huge section of powered yard tools (which are my favorite) and extremely friendly employees that actually want to help! *** bonus lots of complimentary lollipops which are always a nice addition for the Adults... I mean the kids haha. Store itself: So much to offer, huge selection of Christmas items, garden center, paint selection, cleaning supplies, pet supplies, lights selection, power tools, and so much more! Service: Exceptional. Friendly. Talkative. Professional. Great employees. Overall: A great new addition to San Ramon for any needs relating to housework or anything really! Excellent service, friendly employees and free lollipops so cant go wrong! read more

San Ramon Ace Hardware - Christmas season is here! - Hardware Stores Near Me - San Ramon, California

I love the SR Ace Hardware - it's become a favorite place for me. The store is just beautiful inside - airy, clean, neat, and well-stocked - but the best thing about it is that it is chocked full of genuinely nice staff. The whole store is such a wonderful addition to our town! Something really special about this Ace is their quality of customer service. Whenever I've walked in looking for something- tension rods, caulk, a fake owl to scare away the squirrels from my garden, even a duplicate key - there's always someone to smile, ask me what I'm looking for, and point me in the right direction. The people there will go out of their way to help you find exactly the right sizing and / or tool for the job. Wow- what an awesome time saver and such a great idea ! So far, their staff has re-screened the window mesh (Thanks, Scott!), made duplicate keys, helped me locate just the right fake owl, and led me to figuring out the correct size for the tension rods I want installed inside some bathroom windows. I've purchased several plants and shrubs from the garden center, and someone is always kind enough to help me carry and load them into my car. I'll have to check out the kitchen center next! read more

San Ramon Ace Hardware - The fake owl I found at Ace, thanks to help from Cash, the nice guy in the Garden center. - Hardware Stores Near Me - San Ramon, California

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"Finally a new hardware store in San Ramon!" I happened to come by on a cool Wednesday morning, which was also the soft opening of Ace Hardware in San Ramon. I had a long conversation with Wayne, the store manager, who explained their philosophy of doing business. This is a family-run business, which emphasizes top quality service. So that's what sets them apart from the Big Box hardware stores. This store took over the Old Orchard Supply Hardware store, right next to the wine store. The day that I visited, multiple staff members asked if I needed any help and guided me to a few things I came here to pick up. It was such a pleasure to finally find a hardware store with good customer service. Special thanks to the expert real estate adviser and Master Retailer, Bruce, who showed me around the store and explained some of the layout. Really well done! They are absolutely off to a wonderful start. Thank you for opening a new hardware store in San Ramon read more

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Omg this is thee best ace hardware I've been too. When the door open and all the Christmas decor was freaking amazing I fell in love I'm from San Jose and the decor is so different I loved it and of course I brought some and then we walked into the kitchen part I was so blown away totally fall in love with all the decor there so well put together Whoever put this place together had thee perfect vision of the people. And of course the customer services was great from the lady in the nursery to the young man at the register. I took tons of photos and we'll be sharing with others l. Keep up the amazing work. read more

Beautiful store. Has an incredibly curated selection of everything you need to run your home smoothly. But it's not just a hardware store. You can definitely find gift and decorative items too. For me, which sets it apart from other big box hardware type stores is the customer service is impeccable. Everybody is so nice and knowledgeable. Makes all the difference in the world when somebody actually knows what they're selling! Cash in the garden center is a young man who really understands plants, and was incredibly helpful explaining what plants can live in fountains and in water....way cool! read more

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I would choose this store over Home Depot any day. Most of the staff is friendly and helpful, and they meet most of my needs. I am new to the neighborhood and am glad I stopped in. read more

I usually like to shop in the smaller stores, I frequented Yard Birds and then OSH previously. Smaller stores usually mean more people to help and less things to sort through when looking for something specific. I walked in today looking for sand paper for a Cooper pipe. Two employees immediately asked me what I was looking for and one knew exactly what I was looking for. He walked me over and when he couldn't find the exact thing I needed, he circled around and found it in another aisle. Less stressful than Home Depot for sure read more

We found out that Ace had the pergola we were looking for, but it was 45 min out. We called and they had 1 left. I did say that we were on our way. We got to the store and they verified if we were the ones that called (which I thought was so nice of them). It was us. They helped us with loading it into our car. Such a wonderful experience. Oh, and not to mention that when we got to the store we were greeted by a nice gentleman asking if we needed help. read more

San Ramon Ace Hardware - Hardware Stores Near Me - San Ramon, California

LOVE the hardware section managed by Dan. Great selections with all the nuts and bolts that you need. My go to place for hardware for any projects. read more