We visited Home Depot to shop for window shades and curtains and were pleased with the variety of options available. One thing I appreciate about Home Depot is that they often have great online deals, which adds to the overall value. The main area for improvement is customer service. We had to approach several employees before finding someone who could assist us, which made the shopping experience less convenient. What really stands out about this location is the monthly kids' workshops. They provide a fun opportunity for families to spend time together while helping children learn new skills and build confidence through hands-on projects. read more

The Home Depot - The kids workshop at Home Depot - Hardware Stores Near Me - Pleasanton, California

Big selection. Inaccurate prices. I enjoy wandering around and seeing the selection of plants in the nursery. Today to my surprise, I found a great deal on little totes. Of course, at the cash register. It turned out to not be such a big deal as they charged me 25% than the shelf price. They corrected it of course, but it is annoying that I have to be so vigilant. read more

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I'm no stranger to pesky fruit flies, but I never imagined I'd be buying MOTH traps! Yet, here I was, at the Home Depot in Pleasanton, doing just that, determined to fix the issue before it turns into an infestation I can't handle. Surveying the products on the shelf, I realized that I could use some of the fly ribbons and sticky traps I already have at home (previously used for flies). But I also grabbed some Safer Home pantry pest traps this time around. The store was clean and organized on a Wednesday afternoon. The pest control products were easy to find, the location similar to most other HD stores (far aisle on the left in Pleasanton). Checking out was quick and simple without any waits. In fact, there were workers at the self checkout registers helping customers ring up their orders... unnecessary but appreciated (as long as they don't slow me down). There was even an employee greeting guests at the entrance, and she was helpful and friendly too. Even though I just made a small purchase on this day, I was genuinely impressed with the service here, as well my overall experience. read more

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Excellent service and friendly staff from entry to exit. I can't say this about many Home Depots. Easy parking.

Nathaniel... one of the managers went over above assisting me with my issue. Thank you, Nathaniel...you did a wonderful job of creating store loyalty. read more

I had a great experience thanks to Mr. Antonio! He was friendly, courteous, and very knowledgeable. I originally came in looking for gardening shears, and after hearing what I needed them for, he recommended a pair of gardening gloves. He wasn't pushy at all. It was simply solid advice, and I'm so glad I took it because the gloves were incredibly helpful. He had also previously recommended a weed killer that works great, so I came back to buy another bottle. When I mentioned that my plants have been struggling, he took the time to explain what I should use to help revive them. I really appreciated his patience, honesty, and excellent customer service. read more

The Home Depot - Tomatoes - Hardware Stores Near Me - Pleasanton, California

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Just a mess of a store. Horrible customer service, disorganized, surly staff. Tonight I had an emergency and need to quickly get some things and found that an entire aisle was flooded with water. Seems that things like this are always happening at this store. Went to Lowes in Dublin instead and got what I needed. Much better service and shopping experience. From now on it's Lowes for me. Will never visit this Pleasanton Home Depot again. read more

This review is specifically for the staff members, Sunita and Tanya, who help me with my curbside order. I ordered probably the heaviest weighing items and a bunch of them. Usually I order heavy stuff for curbside pickup because I have a hard time loading it myself. And Home Depot will usually send out some strong guy to help me. Today Sunita and Tanya came out with my order and kicked ass. They were so helpful and sweet and super strong!! Really appreciate their help!! read more

I would like to recognize Laurie Dancoff for her exceptional customer service. After visiting five stores and spending countless hours trying to find a refrigerator that would fit my cabinet space, I was fortunate to work with Laurie. She was an excellent listener, highly knowledgeable, and incredibly patient as she walked me through specifications, dimensions, discounts, and pricing. Her expertise and guidance made the decision easy, and I confidently purchased both a refrigerator and a cooktop that day. Laurie exemplifies service excellence and is a true asset to your organization. read more

After my post 3 months ago I got action right away. Unfortunately, as you could see by the pictures, it doesn't even start to resolve my original issue about the large holes being in the cabinets referred to pictures from my last post. While the rep was here from Thomasville, he said I need hinge restrictors send them to me with no instructions. Then looking at my invoice I was charged $49.50 for hinge restrictions on my original order. Now they expect me to take my hinges off to install the hinge restrictors so it doesn't hit my appliances or the wall. Then they expect me to assemble a drawer. When I was told will send you everything you need all you have to do is put it on. So if you plan on ordering Thomasville cabinets top of the line, I would think about it again and again. They talk about Service how they stand on Customer Service more like lack of service. Again, this doesn't solve the original problems of my cabinets having holes in them. Again, small kitchen only 12 cabinets total. Very unhappy I guess it's 7 on your side next. read more

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Rigo H provides amazing customer service by being helpful, kind, and quick to assist us with our heavy load items.

This review ONLY reflects the fact that it no longer takes back old plant pots. The woman behind the counter said "We never did that", however, I have personally returned many old plant pots to this location, and there used to be a rack right outside the garden center that said essentially"Home Depot Cares. Recycle your pots here". I guess they don't care anymore. read more

Ordered some 1 gallon plants on line that in the picture show a beautiful blooming rhododendron but the plant that came in the mail was literally a stick with 2 leaves. read more

The Home Depot - Rhododendron - Hardware Stores Near Me - Pleasanton, California

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Huge shoutout to Savannah for helping me and my partner find the socket head screws we needed in just a few moments after we fumbled around for several minutes. Savannah has been our favorite staff member for a while now and definitely deserves a raise! read more

You can find everything you need at Home Depot but finding someone to help you is always an issue. Three stars for customer service. I've shopped here so many times that I somewhat know the store well but there always seems to be that one thing that's hard to find. It would be great to have a kiosk to type what your looking for and it tells you what isle it's on and whether or not it's in stock... read more

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Horrible customer service. They couldn't locate my online order that was delivered to this store.

Big thank you to Manny and Lily in the Paint Department at the Pleasanton Home Depot! I brought in a paint can I couldn't open, and they went above and beyond--Manny started transferring it into a new container, and Lily kindly finished the job, checked the contents, and even shook it to make sure it was mixed. Both were professional, helpful, and super friendly. Excellent customer service! read more

This review is for Lily in the paint department. Lily makes my experience at Home Depot better when I am buying paint. She is knowledgeable, courteous,helpful and very pleasant to talk to. read more

Ok, not a bad location. We came here to purchase a leaf blower and literally all of the leaf blowers and lawn mowers are locked up. Apparently, there are people walking into the store to steal these expensive items, which is such a shame. It took more than 15 minutes to get an associate to unlock the metal cage and get our item. It's the holidays and I'm sure they are short staffed so we didn't mind waiting. The associate Eileen was super helpful and we managed to get $20 off our leaf blower due to a pricing error on the box. Thanks Eileen! I also purchased a mini cypress tree for $19.95 and it came with tiny ornaments! What a steal! read more

The Home Depot - Hardware Stores Near Me - Pleasanton, California

This place is always a nightmare to deal with. The staff often seem confused, and anytime you ask for help, they just pull out their phones to look things up--like I couldn't have done that myself. The inventory is rarely accurate; items listed as "in stock" are either nowhere to be found or in a completely different area. I've also had more than a few rude encounters with employees who clearly aren't having the best day. Wouldn't recommend--Lowe's is consistently a better experience. read more

You lock up your items and your employees do not know how to open the cages. You don't have buttons at the cages to call employees so you have to go find someone. Then that employee doesn't know how to get into it, time to goto lowes. read more

Just wanted to give a review of good service from Lilly in the paint department. She has helped me out on multiple projects. She has been very friendly and knowledgeable every time I have asked her for help. She is definitely an attribute to this store and deserves recognition. Thank you Lilly, I appreciate your help and kind attitude. read more

Karen in the home department was very helpful, was willing to do a physical stock check for me on an item that showed on hand, but I wanted to save a half hour one way drive for them to be wrong. read more

Absolutely cannot stand the "Assisted checkout" You're not allowed to ring anything up at the self checkout anymore, an employee has to ring it up for you. At that point, just get rid of the self checkout all together and use the normal checkout lanes! The whole reason to use the self checkout is, I just don't want to interact with people sometimes. This defeats the whole point. Either have a self checkout, or don't, but this whole half assed in between thing is completely stupid. I'd rather drive further to a different Home Depot than be treated like a child at this one. read more

Does not feel safe here. I prefer Crow Canyon Home Depot or Ace where you can at least park and feel safe. Too many unknown people loitering here. read more

I had an issue with a gift card and Jacqueline Slotnick was very patient and kind is assisting me. She acknowledged the problem and provided a solution of value to me. Thank you! Great make up btw. :) read more

Amazing customer service! Home Depot Pleasanton : To: Store manager Bonnie J. Koernet Tanya Rhonda Mimi manager Excellent customer service. I have been going Home Depot since since I was 16, 40 plus years. Tanya greeted me at customer with enthusaim and a welcoming smile. She spent over 15 minutes just researching information I needed on my issue. . She went out of her to make sure my issue was handled. She had only been working at Home Depot for a few weeks. When she needed guidance, Rhonda, also working in customer service, stepped right an provided guidance. .After a couple of snags, they had store manager Mimi respond and she was there in just a few minutes also working customer service She assured me that everything will be located and the issue resolved. They spent over 45 minutes helping me. Congratulations to you, for having 3 excellent employees that provided me outstanding service. They were friendly, professional, knowledgeable, and were just and overall outstanding. Sincerely, Rick Willson General Contractor Willson construction Ca lic# 596039 read more

*** This review is strictly for curbside pickup only *** Possibly the worst experience I've ever had with any Home Depot. Granted, I usually shop at the Livermore location, however, they did not have the particular item I wanted in stock. I placed my order last night and when I received an email this morning that it was ready, I moseyed on down to the Pleasanton location. Sounds easy enough, right? When I arrive, I follow the instructions posted (see picture), click the button that I am here in Dock 3 and wait... 20 minutes later, I still have not been helped and I see many of my fellow curbside shoppers (exasperated), turning off their ignition to go inside to retrieve their order. That's not a good sign, is it?! I call the store's number and was told that someone would be out shortly. Another 20 minutes go by... and still NOTHING! Not a single employee in sight. Perhaps I've been spoiled by the quick "drive-up" services at Target, and this is typical...? I don't know. I have young children with me and was regretting the fact that I didn't think to bring masks for them. I then called the store again and the nice customer service lady (option 0 on the phone), Jenny, offers to bring out my order. I appreciate her kindness and helpfulness seeing how that was NOT her job to do. A word of advice to Home Depot: don't offer Curbside pickup if you can't deliver. I was waiting for 45 minutes in the parking lot and did not encounter any staff members at all. Obviously, you don't have the manpower to carry it out. read more

The Home Depot - Curbside pickup instructions - Hardware Stores Near Me - Pleasanton, California

I can't speak for all of this Home Depot but this review is for two employees specifically. We were shopping for bathroom fans and Tyler helped us out. The one we wanted was on the highest shelf and he went and got the crane and was ready to help us find the one we wanted. Went above and beyond to help us! Also want to give a shout out to Artrice and the ordering station. She was also super friendly and patient with us. These two go out of their way to make patrons feel welcome. I appreciate their customer service! read more

Two thumbs up to the crew in the paint department! I brought in 4 old half full cans of paint whose colors I needed matched but the labels had faded to the point where they could not be read. Lilly, Jesus, and a tall young lady with striking red/orange hair whose name escapes me (for the sake of this review let's just call her "Ginger Spice") worked together like a well-oiled machine to help me out at the same time they were handling several other orders including mixing eight 5-gallon buckets, while answering my questions at the same time. They figured out what color each can was, explained to me how I could keep track of my paint purchases in their system, and gave me tons of useful painting related info. I'm definitely going back to them whenever I need paint. Somebody give those folks a raise! read more

Antonio on your staff is great! I found the garbage disposal unit locked up. So I called for help and Antonio showed up, ready to help. Antonio lifted this heavy box, place it in a shopping cart and escorted me to the front for check-out. (Did I mention I have a bad right arm?) Antonio then walked with me out to my car - good old school customer service. What a great addition to your Home Depot team! read more

I had a lovely visit with Home Depot today when I needed to correct an order for an umbrella stand that I made on line. The package arrived on time but was missing the critical screw to connect the pieces. I called the number on the box and even though they really cared about my call, they were unable to talk to me at the time; so I took the whole thing to the Pleasanton store where everyone couldn't have been nicer. Two knowledgeable men found me a screw that worked and even finished putting it together. The nice lady in customer service said of course I didn't have to pay for the screw. (it should have been in the box.) All in all, a very satisfying experience. read more

The paint department here was great. The workers are doing a good job well. They were friendly and very helpful. read more

The Home Depot - Hardware Stores Near Me - Pleasanton, California

DA BEST Home Depot in the area with the most awesome customer services by all employees I met today. The beautiful young lady at the paint area (I forgot to ask for her name) knew her stuff so well and was super helpful and friendly. She helped me to pick up a few spray paints that I need for a project. Angelique from the garden department went above and beyond her job to help me locating a few items that were on clearance. She was super nice, helpful and smart. She knew how to locate the items quickly and even worked with another young lady to get the items from the top shelf down for me. It would have been easier for her to give some bs answers about these items and went on with her day. Her support and effort were greatly appreciated. Lastly is the cashier Violeta. My fault for forgetting to put in my proID. Violeta had to cancel the entire transaction and restarted again for me to enter the ID before pay. She did with a smile on her face and not once made me feel bad about my mistake. I appreciate her positive personality so much... It was one of the best experiences I have had at HD today. I hope these employees know the positive impacts they had on their customer. I will find a way to submit a survey and to contact their managers to highlight the excellent customer services I reviewed today. Keep the great work, HD in Pleasanton. Your employees rock!!! read more

Already Known for awful service now added to the long list is curbside delivery. Second time in a row totally asleep with gobs of zombies doing nothing. If you wait and then go inside it's pointless and frustrating to offer this service read more

Home Depot receiving has to be the worst in the nation, security or whoever you guys use as security needs another job, communication is horrible, over all just bad truthfully. read more

Sadly, their online inventory is not reflective of what is actually in store at specific Home Depot locations. Normally, that would not be a big deal, but we had also called in advance to confirm prior to driving a half hour out of our way to pick up from this particular location. Customer service did try to be helpful, however, the system they are using does not appear to be very accurate. They could definitely stand to revamp their system so it accurately reflects location-based inventory of larger appliances. read more

Home Depot should be called do it yourself depot you are not getting any help. Trying to find someone who can help you or knows anything. Not going to happen. I also notice a lot of there prices have gone up So it's a place to go if I need something today or it's a must have I will pay the markup and hope I find it in the store. I tend to go in the store with a plan good luck finding someone to help you if you need it It's fine for a diy but know what you need or wait for amazon to bring it to you Wish they would do a bit more; it's there for a reason but it's not great if you want personal help go to ace they are way better if u need advice. read more

Dishwasher was ordered, it was not delivered and claimed it was cancelled and does not fit. Home Depot lied!

Went to Home Depot for some seasonal items. Every time I visit this store and am looking around, an associate asks if I need help, this time it was a manager. I said yes and and told him the item I was after. He knew right where it was in the higher stock AND specifically had an employee get a forklift to get it down just for me. This is why I always go to this Home Depot for my seasonal stuff, I got the same special treatment last year as well. Love it! If they have the items in the store, they want to sell them! This is vastly different from what I experience at other Home Depot stores, where employees look at the floor to avoid eye contact and having to answer an questions. Home Depot Pleasanton is what they all should strive to be. Ill be back again this season, and next year as well. Thanks for getting out your seasonal items quickly and letting is phsychos shop early! read more