I would like to give a shout out to Lily (sp) at the Blackhawk Ace Hardware store. I have been looking for a cabinet drawer part that is rare and difficult to find. It took awhile, but not only did she locate it but also patiently worked with another store (not local) to hold the item for me. This is the epitome of superior customer service that isn't always present. She is very professional, friendly, (and also pretty). Great job and many thanks. read more

I've visited this location twice in the past two days and had negative interactions both times with an employee named Lily. She was unhelpful, dismissive, and displayed a poor attitude -- not only toward customers but also toward her coworkers. That kind of environment is noticeable and reflects poorly on the store. Customer service is what separates Ace Hardware from larger chains. If management wants to remain competitive, additional training and oversight may be necessary. I'm sharing this feedback in hopes that it leads to improvement. read more

Ace Hardware! Do not rent anything. They scam on down payment and charge extra for cleaning fee, even if it's spotless.

On Wednesday Oct. 15th 2025 at 8:45 am. I went to Black hawk ACE Hardware store to redeem my Senior Citizen gift certificate of $5.00 for my 75th Birthday. I made a purchased and accidentally hit the donation button! I advised the cashier that I hit the wrong entry. He called Will an employee stated he would not refund the donation! Will became irate and threatening to me. The assistant Manager came to the front and refunded the amount. Will walk towards the back of the store, while still threatening me in front of customers. The Assistant Manager told him several times to stop! he didn't I advised the a manger I would put this complaint on Yelp and report his behavior. The assistant threaten I will not allow you back in the store. Will needs anger management classes. I donate to my own specific charities. I've been doing bushiness with ACE for 20 years at this location. The amount of the refund was .50cents!! unfortunately I feel it was Senior Citizen discrimination!! All over .50cents!! CC... Danville Area Chamber of Commerce. read more

Sent client to Ace Hardware to buy shutoff valve with screenshot of valve needed (from Alamo Ace website) Sales associate states that they do not have matching part (website shows five in stock) and proceeds to hand client an incorrect shutoff valve to purchase. Now I have to return to Ace only to find five of the correct parts (with matching part numbers) on shelf. As I look around store I see employees leaning on counters chatting it up. No less than five sales reps standing around doing nothing. Beyond frustrating! read more

Blackhawk Ace Hardware - Screenshot provided to customer to share with Ace Hardware associate to assure correct product is purchased. - Hardware Stores Near Me - Danville, California

Had a remote control for a pergola that I couldn't find a screwdriver head that would fit. Plus the battery went out so I couldn't do anything unless I could get it opened . With their help they head a teeny Phillips that fit the remote and were able to also provide a battery . Nice guys great customer service ! read more

Awesome place. I've been here about 100 times over the last 4-5 years. Every time I walk in an employee makes eye contact with me and asks if they can help me find something. For those customers that have an issue with returning, just get the correct item in the quantity you need in the first place. Never assume a business will take a return, unless it doesn't work properly. read more

I am a local and shop at Alamo Hardware all the time. Last week I was in before close and some diamond earrings fell out of my purse. When I called the next day to see if they may have found them, someone had found them and put them in safe keeping for me to pick-up. Staff of integrity and honesty are led by people of honesty and integrity. You have my forever business and thank you to everyone at Alamo Hardware for being awesome. read more

***ALERT*** They have no return policy, so never purchase extra for your jobs. I had purchased clear coat epoxy with a spare can glitters. $300 purchase . They refused to take back $11 spare can of glitters from day before. Don't fall for their salesmanship attitude this business will collapse soon. They don't value customers read more

This has been a long time coming to this particular Ace store. Why is it every time I walk in (yes, every time!) I feel invisible to your employees? No greeting, no asking if I need help/assistance. But I'd hear plenty asking to others. I'd deliberately walk by 1 or 2 employees, nothing. You had what I was looking for and "I " found it. I go here because it's closer to where I live. I'll be going to Ace in San Ramon. read more

Really great service! I came in to find some nuts and bolts to repair my school band's timpani leg. A really nice employee named Johnny helped me find, and gave me suggestions, on the correct sizes for the nuts, the bolts and the washers. We spent a good 30 minutes, but it worked out in the end! Thanks, Ace! read more

I've been going to this Ace store since they opened - surely over 100 trips by now. I'm so grateful to have such a store located nearby. They have an excellent selection of items. I especially like the vast amount of miscellaneous bins of hard to find part, clearly labelled items - great for creative fix-it projects. There are usually helpful floor people around. If they can't help, there is always a senior person, or even the owner, available to solve most anything. They can also order special parts if needed. I had an ADU built last year and the construction teams often simply had to go 'just down the street' to get parts, rather than a costly round trip over to the 680 corridor. It's good to support local small businesses. Don't take them for granted. read more

Management needs to puts signs up to warn customers that not all items can be returned at all affiliated locations. I purchased a few items at the crow canyon location while running errands, ended up not needing all items. Took items back to the Blackhawk location to return as it is the closest to my house, only 2 items were able to be returned at this Location. I was informed I would need to make an additional trip as the item was not in there system and could not be add back in (even though it is an item they used to carry). They need to update their policy to inform customers of this!! read more

Absolutely rude and racist employee/supervisor named Philip. I simply asked the cashier if they do price match (by the way difference was around 5 dollars so not that big of a deal, but I had thought to inquire anyway) who called him to check. He came to inform me that Ace doesn't price match. I acknowledged and made a comment about it probably being a store based policy as Ace stores are locally owned. He got very upset and told me to leave the store. I was confused and asked him why would he talk like that to a customer. Apparently I had hurt his ego by correcting him. I tried explaining how corporate owned vs locally owned stores work and reiterated he shouldn't behave like that with customers who want to support local businesses. He got visibly upset and mistook my honest attempt to educate this young kid as a challenge to his authority. I was about to pay but decided to leave instead as he started acting very aggressive and moving close to me (I was with my 9 year old daughter and didn't feel comfortable with his escalation attempt). I truly believe that there was a racist undertone to his demeanor as he could not accept a non white person questioning his authority/knowledge. I feel very sad for him and for our lovely local community. At very least he needs to be better trained, or may be moved to some non customer facing role. read more

Blackhawk Ace Hardware - Hardware Stores Near Me - Danville, California

Went to Ace today to see if they were still honoring the buy $50 get $10 gift card special. The cashier had to ask another worker to call and verify. They honored it even though it was no longer in their ad, but I had the mobile ad that said until the 29th. When I got home I realized the $10 gift card was not activated. I went back and the lady that sold us the card had to call customer service again to verify what was going on. I was in the store over 30 minutes while she got the turn around from customer service having to call more than 3 phone numbers. Their company phones weren't working so she was using their cell. I didn't mind shopping around while I waited for her to handle it. Other workers asked if I needed help with anything, which of course is nice. I heard the worker yelling at the customer service line saying this is unacceptable and she has a customer waiting and she keeps getting sent in circles. Eventually she offered to buy me a $10 gift card from her own pocket. For this, the store still gets 5 stars for their customer service even though I wasted about an hour today have to drive back and forth. Thank you Sherri. read more

I have been coming here for a few years now and have definitely been taking their amazing service for granted! Therefore, I felt obliged to leave a review. Their friendly and familiar staff is a wealth of knowledge. With all of the questions surrounding even the simplistic project, they make sure that you have the correct items. They are beyond patient and seem to really enjoy what they do. I used to go to Lowe's and Home Depot, but the level of service here is unparalleled and has been for many years. read more

Always been a fan of Ace in general but this location and Walnut Creek are probably my favorites. Unlike the big box stores, the staff actually offer help locating items and advice when needed. read more

Had a great experience with Ace Hardware - Alamo. I had been ordered a grill and Wayne Zimmerman and his team went and jumped through every hoop necessary to make sure all steps of the process were pleasant. They were flexible on delivery, they built the grill, and the entire team provided five star service. 10/10 on good business and I will definitely be shopping here in the future. read more

This place is great, Rafael was awesome, I was looking for this pvc coupling and they only have one, while I need 2. He called other store even it shows on the system they have it but he wants to make sure before he send me there. And I am talking about a $0.99 price on the coupling. Thank you Rafael!! All staffs also very friendly and they all social distancing with mask. Why bother going to HD when you have the better store in the neighborhood? read more

You've found the right place if you want to enter a store and be ignored while the manager on duty and two associates talk about how much they hate liberals. Given this is Danville (a town that skews republican) this may be all you need to hear to endorse this place. But terrible service and ignorant political opinions (no matter what end of the political spectrum) arent a good business model if they alienate half of your potential customers. read more

Shoutout to Sonny! We were trying to get the right size Allen wrench for our tv mount bracket. We had to make a couple trips but we ended up with what we needed. Sonny was super friendly, helpful, and knowledgeable. Going on an errand in the late evening, it's hard to tell what kind of service you'll be getting anywhere. I was so pleasantly surprised to walk into excellent service here tonight. This little hardware store doesn't get enough credit. Thank you for the great experience! read more

Great selection of tools and supplies for my various projects over the years. The staff is very knowledgeable and glad to help so don't be afraid to ask for advice. read more

Was OK at one time...but lately!!! Shopping in here now makes me yearn for the good old days of Yard-birds and Orchard Supply. Goodness...just try getting some help on the floor with basic common sense and for the seasoned employees to provide an answer without be SNARKY - They are the new PG&E - ya just don't have a choice anymore. read more

I had a dead battery in the parking lot and one of their employees took a break to come out and help me out!! Noah was his name. I cannot say more about what he did!! Please take care of this employee!!! AMAZING!! read more

I've shopped at this Ace a few times, it is in a very convenient location. My experience with Ace has always been excellent customer service, somewhat offset by higher prices. A week ago, I had to have some keys copied. The gentleman behind the information desk helped get this done very quickly and seemed to be in high spirits. I was disappointed by the check-out process though. Out of three lines, I chose the one that looked quickest (the cashier to the right appeared to be struggling with a transaction and the line to the left had people in it). And it would have been the quickest if the cashier had not been engaged in a minutes-long conversation with the customer about St Judes Hospital or something. I was in a hurry to the extent that these minutes mattered to me, and the only words coming to mind were not appropriate for the occasion. I was angry as I felt that the cashier had an obligation to end the conversation when she noticed that there was a customer waiting in line. With my prior experience at Ace, I suspect this was a fluke encounter. I'll give this store another shot some day - when I'm not pressed for time! read more

Employees here need a reminder about customer service. They left the door un locked and I walked up to the door thinking they were open only to get snapped at by a male employee when I asked about carbon and smoke detectors. Snarky "we aren't open" me "oh sorry the door opened and wasn't locked" snarky "yeah well we aren't open." Only reason I shop here is when I have to because HD is just too far to get a client job done quickly. Otherwise I wouldn't. read more

Stopped by and what a big difference from Lowe's or Home Depot. As soon as I walked I, i was helped and guided to all of my items. The young man with glasses helped me sort thru all the bulbs and explained everything in details. What great service in Danville! Always will come back to this store with plenty of parking, store small enough where I got in and out within 15 mins. read more

Super friendly staff. They have a huge selection of hardware, it appears that it's more than the two LARGE home improvement stores. Semi speciality hardware! :) it's been a while since I've seen a selection like this. There are employees there to help you find what you're looking for! It's a little sad that I am so impressed by this. Most places should be like this. I didn't ultimately find what I was looking for, I'm almost wondering if it even exists. But what I did see selection wise is multiple times the size of what you'd find elsewhere. read more

Everyone at Ace Hardware are so friendly and helpful! Every time we go here, everyone's so kind. We needed a product and I called them to double check and the staff member put it on hold for me at the front counter. He even put another product at front so I had 2 brands to choose from. So nice!!! I think his name was Sonny!? It was perfect and quick when I went in. They also have pick-up where you can order online and pick up your items. Super easy and convenient. Ace Hardware staff are always so friendly and the store always have tons of items to choose from. read more

I've had multiple bad experiences at this ace hardware. I went in to buy some spray paint and was told by one of the female cashiers, the one with the short brown hair, that I was not allowed to purchase spray paint. I asked why not and she told me that I was not old enough. She didn't ask for my I.D. at all, she just straight up said I wasn't old enough. I then told her that I was 22 years old. She then asked for my I.D., so I gave it to her. I then asked her if she was trained to look at people and judge then on if she thinks they are old enough just by their looks to buy something. And she said no. I then told her that I highly suggest she does what she's trained to do. My second bad experience was I had one of the employees, the one with the silver ish gray ish hair, I believe his name is Matt, raise his voice at me. I went in to make a return and then proceed to look around the store for the correct item I needed. And Sheryl (i believe is her name) was very helpful and when I asked her a question, Matt the proceed to answer for Sheryl by yelling at my with a bad attitude. Apparently he doesn't like doing returns since he was one of the employees that had to handle my return. I do not recommend shopping at this Ace Hardware. I feel more comfortable shopping at the Ace Hardware in Alamo, Ca or driving 20 minutes out of the way to The Home Depot for something I need to purchase. read more

Since I've lived here in the Blackhawk/ Danville area, I have gone to Ace Hardware multiple times. On several occasions I was charged for something I didn't purchase. This is a bit disconcerting to me as it appears to have created a pattern. I'm not sure if this is intentional or was purely a mistake. But I just wanted to put it out there. Otherwise, the cashiers are kind of dry and not seemingly very helpful. On the other hand, the workers in the "back" or in the isles have been very helpful. All in all, it is a convenience hardware store that fulfills the needs of area residence when you don't want to go to the big box stores, e.g. Home Depot or Lowe's... read more

I have been a customer of Ace hardware for years and they have ALWAYS honored expired coupons. This location refused to honor the coupons they mailed to us HERE IN DANVILLE. That's why I'm going to home Depot. They even agreed to PRICE MATCH AMAZON!! Which means Ill be saving more than the measly $5.00 coupon that the manager refused to take. He told me "it's not gonna go through". ...it's called an "OVERRIDE"...every monkey that works in retail knows what that is. Anyways go elsewhere. read more

Well stocked and knowledgeable staff. And their rewards are icing on the cake. My go to spot for tools and hardware supplies.

I walked in today and asked the cashier Jenn (I believe) where is the key stand as I had to make a key. She pointed in the middle of the store and said that way. I thought ok I'll find it. It was very close by. I was standing there for about 5 min waiting for someone to make a copy of my key. Nobody came so I asked the ladies up front if they can call somebody and finally a guy came in and made me 2 keys. When I was checking out Jenn was not friendly and looked pissed. I told her my phone number but realized she put it in wrong because it showed somebody else. I told her to just scan my ACE rewards card. Maybe Jenn just had a bad day but she shouldn't take it out on customers. The other lady was wonderful. Very sweet and helpful. read more

I always have a great experience in this store - people are friendly, helpful and go out of tbeir way to help you - they help me put things together if I don't understand how to do it - they seem like great neighbors - love them all read more

Friendly neighborhood hardware store with pretty much everything you need for home improvement work. Prices were better than expected. Did I mention that unlike a certain big box store the Ace rewards program is designed for consumers like you and me? Convenient, quick, easy parking and no checkout lines - what more could you want? read more

Been in here a couple of times. They have young people working here that don't have lots of experience but that is ok. They're learning and there is good customer service here. It is sometimes convenient for me to shop here when I'm in the area. The young cashiers are very polite and respectful. Five stars. read more

Just like the ad says, "Ace is the place with the helpful hardware, in this case, woman"! We are new to Danville and live very close to this hardware store. I was looking for a replacement part today for some of our windows and a really nice, helpful gal at this store searched the Ace website and was able to find exactly what I need! I wish I had gotten her name! Highly recommend this store to anyone needing personalized, friendly service you would NEVER get at HD! Thanks, Ace! read more

Thank heavens we have Ace just around the corner. Ace has been a reliable side kick during renovation and many repairs, with flexible hours, and always a greeting and offer to help, as I enter the door. Thank you to the team, as I'm happy to frequent Ace over the big box stores where there is no service, other than searching for myself. I'll take the well stocked Ace and effort to provide real service as the first choice every time. read more

The staff is very helpful and greet you as soon as you enter the store. The prices used to be high, they are now competitive so it's becoming a go-to place for me. Great job turning this place around! read more