This may be a bit long, but bear with me. I currently live in the County (Alameda) and Hacienda Pools was recommended to me by longtime friend Stephen Lloyd. After a few years of going back and forth in our decision to build the pool, we finally settled on Hacienda. We thought the process would be simple enough, but with Covid and dealing with the County the approval process went much longer than anyone thought it might. Several times it seemed like we might hit an impenetrable wall with the County, only to have team Hacienda come through and put forth an effort I know others may not have even tried. Special props to Samantha (I know I owe you a margarita lunch soon!) for her tireless work with County officials. At one point, the County, which should have had every record possible on our leach field, made us hire a septic contract to lay out the lines of our field to ensure we were far enough away to add the pool. They required this (at a cost of $2,000) even though they had the records of the leach field location and we had the location of the diverter valve to the field. That was not fun. If you don't like great communication, then Hacienda Pools may not be for you, because they were very thorough in their communication in every regard. If you are in some sort of service industry, then communication is the foundation of a good business. Hacienda is the top of the pyramid. Rick, Ryan, Mike and the others were on top of every detail, informed me when they would occur and even followed up after the fact to ensure all was done according to plan. They used the top of the line equipment and I really love the pool cover. We have not heated the pool once and the cover keeps it clean as well. Below you will see pictures of the finished product (which fitted with every dream we had had with regard to shape, color and design). We love the people behind Hacienda pools -- they are what makes their company (and final product) great. Thank you all -- I hope you are busy beyond belief, the good ones always are... read more

Hacienda Pools - Beautifully done! - Pool & Hot Tub Service Near Me

Another 5 star rating for Rick, Patrick, Jason and their crew. They totally deserve it. They are upfront, ethical, and honest. Their attention to the smallest details was amazing. Great customer service and top notch quality. We love our pool and loved working with them. Highly recommend. read more

Hacienda Pools - an outdoor hot tub - Pool & Hot Tub Service Near Me

We've worked with three pool contractors over the course of several years and would have saved ourselves a lot of grief if we had found Hacienda sooner. Verbal communication was great, on the order of minutes to respond to texts over the course of the entire project (i.e. several months and not just until the ink on the contract dries). Unlike most contractors, let alone pool contractors, the contract was exceptionally clear and detailed on what was being done, costs, and TBD items. No surprises or misunderstandings. On time, on budget: obviously, they have multiple projects going on simultaneously, but they are well organized and we never had an issue. On a project of any meaningful size, things happen, but Hacienda actively identifies and addresses them. For example, they noted our booster pump could be lowered to be less conspicuous and fixed it. Side note: they did a really nice job with the pool equipment. PVC was painted to match the manila folder color of the rest of the equipment and it was all well laid out. We've recommended Hacienda several of our neighbors, at least one of whom is now building a pool with them. read more

Hacienda Pools - Pool & Hot Tub Service Near Me

Today we had a consultation with Rick. I have never been more impressed by a representative of a company. He was friendly, professional, straightforward, and above all honest. He gave us information we had not known, and told us the best course of action for our pool remodel. I would highly recommend Hacienda Pools to everyone! read more

Rick, Jason, Ryan and the entire Hacienda team are the pool builders to use in the tri-valley. We interviewed 5 different companies before choosing Hacienda and they were by far the most direct, knowledgeable and upfront. Rick and his team will help you through the decisions you need to make and guide you to the best solution for a fantastic pool and backyard for your needs. Listen to them ... they have been at this a long time and know what they are talking about. They are always available and happy to answer any questions you may have. If you are building a pool, do your research, evaluate multiple companies, ensure you know the costs and the process. Know your builder! In the end, it should be clear that Hacienda Pools is the right choice. read more

Hacienda Pools - a pool in a backyard - Pool & Hot Tub Service Near Me

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Rick and the team at Hacienda are some of the most talented and honest people in the industry. The work is always amazing and their reliability is first class! Highly recommend! read more

Hands down Hacienda Pools is the only pool company I would ever recommend! From start to finish of designing to building to any follow up questions or concerns they have always been there for us. If I could give them 10 stars I would! read more

Hacienda Pools - Pool - Pool & Hot Tub Service Near Me

Amazing company from start to finish! Everyone is on top of their game and is extremely communicative. Ryan is absolutely amazing and went above and beyond helping our landscaping team to make sure they knew exactly what needed to happen and when. Truly an awesome company and highly recommend them for your pool construction needs!!! Pleasure to work with on all fronts! read more

Hacienda Pools - a view of a backyard pool - Pool & Hot Tub Service Near Me

I tried calling Hacienda Pool for a pool resurfacing job, the recording asked me to submit a form via their website. I then submitted it. I got no call, no email, no nothing. After waited for a few days with no response, I tried calling the same number listed 866-343-7665 again, I couldn't get thru ! Seems to have been disconnected ??!! read more

Hacienda is a world-class company and I highly recommend them to anyone considering a pool. Rick, Ryan, Jason, Patrick and Alison guided us through the entire process and demonstrated a level of customer service and experience that was highly differentiated. Rick and his team's attention to detail, honesty, follow up, and communication throughout was exceptional. I could not be happier with our pool. read more

Excellent work and communication. Hacienda came in and took over a pool build that had been abandoned by the original contractor. They fixed problems, recommended the best way to make things look and work, and then dove in and finished the project. We are more than pleased with our beautiful back yard and with Hacienda as a whole. Highly recommended. read more

Hacienda Pools exemplifies the highest of standards and qualities of professionalism and service one would expect from a business. We did a complete backyard remodel. They oversaw the entire project from inception to completion. Their entire staff from Rick (co-owner), Patrick (sales rep), Jason (Supervisor- overseeing demo and infrastructure rebuild), Ryan (Supervisor-overseeing above ground build/equipment) to Alison (office manager), and all their crew and affiliates were of the highest quality. Their guidance and expertise were key to our project. High 100% highly recommend this company for you new pool or pool remodel! read more

Hacienda Pools - Pool & Hot Tub Service Near Me

They came when they were supposed to they completed the task they were asked to complete. They did it on time and with great care. I would highly recommend them! read more

Hacienda Pools - They built this pool 22 years ago. It has stood the test of time. I would highly recommend them! - Pool & Hot Tub Service Near Me

Hacienda pools is truly amazing. They built my pool in May 2005. Flash forward to November 2018, I have a problem with my pool, call the company and the owner comes to my house the same week to trouble shoot it for me. There is no other pool company that will give you that type of customer service. My pool is still absolutely amazing and my family and I continue to enjoy it May through October. If you want to get a pool and enjoy it for a lifetime, definitely see Rick at Hacienda Pools. read more

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You can't ask for a better team than Rick, Ryan, Patrick, Jason and all at Hacienda Pools! We had a pool installed last summer and a lot of unforeseen issues occurred but the level of support and customer service each step of the way was exemplary. They had a solution for every issue, an answer for every question, and they worked in great collaboration with our architect and landscaper to bring the whole project to completion. Their vast experience gives them the foresight to think through all of the details, and offer great suggestions (things I wouldn't have ever thought of that now I couldn't live without!) They were extremely accommodating and communicative and we couldn't be happier with the end result! read more

Great construction Great communication Great follow up, even after having our pool for 3 years. Our family threw around the idea getting a pool for a couple of years. Hacienda was one of the companies we contacted. We called them through those years with questions we had and they always got back to us. We decided to go with them because they worked so well with us and they had an outstanding reputation and great ideas. They were always open minded. Our backyard had some special cases and they handled anything that came up though it took some time out of their schedule. Now I am so happy that I went with them because after 3 years, if anything happens, I call/email them first and they always reply quickly and contact the person who can help. They also follow up with you and the person to make sure it's fixed. We have enjoyed our pool so much and the layout, pool cover, works so well with our family. I can't believe they are so on top of everything! Very nice people to work with. Rick is very detailed. Samantha, his right hand woman, is thorough and they also manage kids at the same time. Super duo. I recommend them highly. They do pools well and they are great to get along with which means so much in the middle of a construction project! read more

We were introduced to Hacienda through Kerri Landscaping when we finally put the pool into our house of 22 years. My wife wanted to pool to be the jewel of the backyard, and as it turns out, it can even be emerald green on demand. The quality of craftsmanship is impeccable. Rick took us around to a few different pools showing us examples of the various surface option we were considering which was extremely helpful. The entire Hacienda staff provides great service and Rick is always just a phone call away. We highly recommend them. read more

I don't often post reviews, but we had such a great experience with Hacienda pools that I had to post. It's so hard to find really good, honest, contractors, but we found that at Hacienda Pools. They just completed a remodel on our pool and added a hot tub. The owner Rick stays on top of the job and visits the sight often to make sure everything is on tract. Rick and Patrick spent sufficient time with us, before we signed a contract, to understand what we wanted and made some great suggestions. They worked with us to stay within our budget. Patrick took me in several site visits to help me see some of their work and help visualize different looks. It was really helpful when it came time to choose tile, coping, etc. They sent me a text at the start of the job with everyone on his teams phone numbers. If I had any questions or concerns I texted and received immediate replies from at least one of the team, and if needed they would come out that day to check on the issue. Rick, the owner always follows up with a text or call to discuss and to make sure it was handled to my satisfaction. Our project was halted due to COVID-19, but Rick had the foresight to suggest we buy our equipment and store it until the shelter in place was over. He realized there would be a shortage when all the contractors went back to work. Thankfully we took his advice which prevented any additional delays. The sub contractors he used were all great as well and his people are always on sight with the various subs. We were so impressed with everyone on the team. All of them were very professional and we felt a confidence that they were all highly skilled and knowledgeable in their areas of expertise. Our pool is beautiful and we can't wait to swim in it once the smoke from the fires clears. They are all incredibly nice people to work with making the entire experience wonderful. Thanks to Rick and everyone at Hacienda for a great experience and a beautiful pool and spa!!! We love it! read more

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Hacienda Pools did a fantastic job with our pool! We highly recommend them. Their expertise really shows. Their service and responsiveness is fantastic. The pool is gorgeous and they helped us with advice and suggestions along the way. Super appreciative of Rick, Ryan, and the rest of the crew! read more

The owner of the company emailed me and apologized for not returning my calls. I very much appriciate this. Again, I hear they do very good work, but I don't know that first hand. I think much more highly of them for contacting me and offering an apology. read more

Having previously designed and built a pool and backyard in a new build residence, we definitely knew that we didn't want to cut corners again. We wanted a yard that we loved and could live with the rest of our lives. The yard that Rick Ruzbarsky and Hacienda Pools built us, turned out better than we could have imagined. Rick spent countless hours taking us to numerous pools he'd built to get ideas and compare looks. His resources/referrals were great and always reliable. He was always truthful with us and we always felt confident in his recommendations and designs. I can't tell you how happy we are at the completion of our yard and would recommend him to anyone looking to build the yard of their dreams. read more

Rick and his crew at Hacienda were incredible. They designed and built an amazing pool for us at our home in San Ramon. But they went above and beyond just building a pool, Rick dealt with things that he really did not have to: 1) issues with the city and fence lines 2) warranty issues 3 years later on the solar 3) helping to design our outdoor kitchen and referring top tier contractors for that project. In general they were a pleasure to do business with and made this very expensive investment worry-free. I would recommend them without hesitation read more

I don't live in the area but by a referral I hired Rick at Hacienda Pools to resurface my entire pool interior. He and his team are fantastic! Never a worry or problem! In fact he went above and beyond to help me because I wasn't in the area for the project. He volunteered to do things he did not have to. Very highly recommend Hacienda Pools! They are a 10 out of 10 in my book! And, the pool is BEAUTIFUL! Looks better than ever! Shelley Danville, CA read more

Hacienda pools did a fabulous job starting with designing our new backyard, to working through issues in our specific environment to the conclusion of handing over a great looking and very functional pool. They were very good about setting expectations and delivering what was discussed in a timely manner. I do manage projects myself, and by virtue worry about details. Initially, I "worried" a lot when the building phase began. However I learned quickly that our Hacienda counterparts shared concerns and made sure risks were addressed before they became problems. Better yet, they discussed potential issues with us (the customer) and we found acceptable solutions that worked for all involved. Here is a summary of impressions by phase. Design: As a way of life, I believe making an investment in anything, you wait until you can afford the best of its class within reason. When discussing equipment and pool finish, the Hacienda crew was very forthcoming with their own experience. Not only that, they listened to what our preferences were. Jointly we compiled a list of needs and wants and arrived at a design and price we could agree to. Demo: By the afternoon of day 1, the entire backyard was flattened to the desired grade. In the morning of day 2, the pool shape was drawn on the ground per the plan. With their help, we made some adjustment to the size and location, which I am so glad we did. Digging the pool was completed by the end of the day. Every possible pipe that could have been buried in the pool area went right through the middle of it. This was discussed upfront as a possibility and priced as an option. The pipes were rerouted around the pool within days. We ended up taking this opportunity to increase the capacity of the electrical line. Building the shell: While the process took several weeks, it was done professionally and according to plan. To name names; Either Rick or Ryan made sure we were aware when work was being done, and what to expect for that particular phase. Finishing the pool: We truly appreciated the feedback Hacienda provided when selecting the finishing materials. We don't design pools everyday, so design decisions were based on our concepts and Hacienda's direction, very helpful indeed. This process took several weeks, as both the landscapers and pool builders needed to work on their respective tasks. The end result was awe-inspiring. Taking over the pool: The Hacienda crew does spend a fair amount of time getting the pool and you ready. We were pool novices and needed the coaching. Rick connected us with a reputable pool cleaning company that will perform weekly maintenance. He also stressed that Hacienda pools wants to stay in contact. Should issues arise, they want to be able to address them. As in any industry, a good reputation has to be earned, and service is as important as the initial product. Bottom line: The entire Hacienda crew acted professionally 100% of the time and could be counted on doing the right thing. I recommend them without hesitation. Thanks team. Job well done! read more

We did not use Hacienda for our project, or even get a bid, but I wanted to write briefly to praise Hacienda for their communications. We emailed them to ask for a bid and they emailed back a very polite email detailing what their calendar looks like for the next several months, setting expectations for how long it might take to get a formal bid and get the project started. That calendar was longer out than we'd hoped, so we didn't ask for a bid. But in similar circumstances I think a lot of contractors would have just ignored my email. If Hacienda communicates well in turning down a job, it strikes me that chances are they communicate well while on the job. read more

Love, Love, Love Hacienda Pools A friend referred me to Rick at Hacienda Pools. They were very friendly, professional, and do great work. If you ever need a Pool built or a repair like we did you should call Hacienda Pools. read more

Our backyard is amazing! Rick Ruzbarsky delivers a well-thought out proposal, follows through and converses every step of the way, gives and takes worthwhile suggestions, even letting us order the pool tile ourselves, has a team that works hard even on the hottest of days, and gets it right down to the smallest detail. Rick works well with other contractors coordinating work efforts and time. Rick's project manager Ryan Phillpot oversaw the demolition and rebuilding extremely well. Rick also has good referrals for people who can keep our outside looking great. Our entire backyard was demolished to add automatic covers to existing pool and remodeled spa. The pool and spa feel like you are at a resort living the dream. The project took from April 1-the beginning of August. We held a wedding open house on August 19 in our beautiful backyard which was picture perfect! We all jumped in the pool and spa after the party was over. He is worth his bid! read more

I would give Rick 10 stars if I could. We just moved into a new home June 2013 and the pool and spa had a crack in the coping at the top (we have a pebble tech pool, but they didn't install tile at the waterline in the last remodel, causing a crack over time). Every time the equipment runs, it leaks water as the spa fills up and spills into the pool. We decided to look into remodeling it. I called at LEAST 15 pool companies. I had 7-8 companies out to give me a quote. My pool guy recommended calling Rick because he has seen hundreds of pools, and he said Rick is the only guy who will do the job right. I was a little skeptical, because I use Yelp a lot to find services, and at the time I called him, he had only one review. But I gave it a try. I see now he has a few more reviews, and I'm not surprised they are all 5 stars. Hands down, Rick is the ONLY person I would recommend to remodel or install a new pool. He really knows everything there is to know about pools. We had a plan drawn up by a landscape architect, and he made recommendations for moving some things around. We were going to re-surface the pool with WetEdge, move the pool equipment, and install a BBQ island. He went through every detail with us, and gave us reasons as to why you do this vs. that. He absolutely does everything correctly and by the book. He does NOT cut any corners. If I asked a question, he answered it thoroughly and I understood exactly what he was talking about. All the other companies glazed over my questions, and I had a feeling that once we started the project, there would be issues and surprises. With Rick, he accounts for everything in his bid. There would be NO surprises, which was very important to me. I truly trusted him with this enormous project and knew we would be taken care of. He really establishes a relationship with you and he is a straight shooter. We were ready to sign the contract in October, and we removed a part of the deck that adjoining the pool to see if we could pour concrete below the coping, or if we were going to keep our deck. This was the last step before finalizing the plan. I called Rick to let him know we removed the deck, and he came over the next day. The minute he looked at the side of the pool, he tapped it with a hammer lightly and the whole thing fell apart. The rebar was exposed and completely rotten. He told me he was pretty sure the entire structure of the pool was compromised, and the rebar is probably rotted out in it's entirety. He gave me a few options, we could strip the pool and see, but if it was rotted out he would recommend filling it in, or we would need to remove the entire thing and build a brand new pool. If we remodeled it the way it was, we may spend all this $$$ and in an earthquake the pool could crack in half as there is no rebar holding it together. We thought about our decision for a couple of months. We don't have the funds right now to build a completely new pool, so we decided to leave it as is for now, and enjoy next summer with it, with the leak. We will revisit the project again at the end of next summer. We may end up filling it in, but in the end, we know whatever we do, we will do it correctly because of Rick's guidance and knowledge. I would like to common on the 3 star review - Rick always returned my phone calls, emails, and was very proactive in the process. Please contact me if you want to know any further details or have questions! You will not be sorry you called Rick! Amy read more

Hacienda pools is a fantastic pool company. My pool was a mess. It leaked, it was ugly and it had massive cracking all around. Rick, one of the owners, came out, assessed the damage and honestly told me what it was going to take to fix the pool up. He told me, Hacienda Pools typically does not do pool remodels because they like to focus on new pool installations, but he and his team were willing to take on this remodel challenge and I really appreciated it. The remodel went smooth and quick. Rick had his teams out working rain or shine every day, and if there was ever a day when workers were not going to be out there, Rick called me to explain why. This was great because, unlike most contractors we have hired, Rick didn't get me in trouble with my wife. Hacienda Pools is a great company to work with, they pay close attention to detail and I highly recommend them to anyone looking for an amazing pool (2018). read more

Rick, the owner at Hacienda Pools, is the best. Bar none. He built me the most beautiful pool and backyard you could imagine. The last thing you would want when doing a project like this is a flake. Hacienda pools is the best of the best.You can see what he did for me at www.voynepool.shutterfly.com read more

If I could rate 6 stars, I definitely would!! Hacienda Pools is simply the best contractor we have ever used. Rick did a great job walking us through the design of our pool, offered us a few options and worked with us to design and build an absolutely wonderful pool. I can't say enough about how well Rick and his team plan, communicate and go the extra mile to ensure the utmost quality. Rick and his foreman Ryan, were always accessible and we always knew where things stood on our project. Our pool is extremely high quality and we can tell that Rick and the team are very passionate about building great looking, quality pools. There were no surprises along the way, no change orders, and they simply did what they said they would do. These folks have the highest level of integrity. I would not hesitate to use Hacienda again, and I will continue to recommend them to all my friends!! Great Job!! read more

Awesome Support!! Need more stars! Hacienda installed my pool a dozen years ago and I've been very happy with the design, quality and professionalism. Recently, due to some ground movement, I had a slow leak as detected by American Leak Detection.I decided to call Rick just to get his opinion on repair work. Amazing response. Rick personally showed up to assess the situation, coordinated all the repair work until it was completed, and followed up just about every day during and after to make sure I was happy. Wonderful support even twelve years+ later. The emphasis on honesty and customer satisfaction was great during the original build and still great many years later. read more

I was referred to Rick by a friend who used him to build two different pools. We are located in a different state, but I had questions regarding pool surfaces and wanted to talk to someone who had experience with different surfaces than the ones I was being told about by my pool builder. Rick was kind enough to spend the time with me on the phone explaining the surfaces that he was familiar with and helping me to understand the benefits and drawbacks of each. He gave me some ideas of how to proceed even though he wasn't our builder. I would definitely use him if he worked in Utah. read more