21 years ago I purchased my Spa from Nate at Dublin Pool and Spa. At that time I got great service and was treated like a valued customer. Three weeks ago I walked into Dublin Spa Center and there was Nate and just like 21 years ago he was informative, patient with every question and so very helpful. I purchased a Cal Spa which was delivered a few days ago and couldn't be happier. The installation went exactly as planned and the entire crew was great. I highly recommend Dublin Spa Center. read more

I am extremely happy with my purchase. Nate is very knowledgeable and trustworthy. The team did a great job with the installation. I couldn't be more happier with their service ! read more

Highly disappointed customer. We purchased a salt water spa from Dublin Spa just 6 months ago for approximately $12,000. While everything worked wonderfully at first, our Cal Salt system stopped functioning around May, and we reported it immediately. We were told a replacement part was unavailable and would take time this is understandable to a degree. However, we've now been without a working salt spa for over two months, and your team has informed us this could take several more months to resolve. That level of service is simply unacceptable for such a high value purchase. read more

Dublin Spa Center - Cal Salt system stopped working after 6 months with no fix in sight, its been two months. Can I return this lemon? - Hot Tub & Pool Near Me - Dublin, California

We worked with Dublin Spa center for quite a while as we planned to purchase the El Grande spa. The experience from start to finish was exceptional. The team was friendly, never once pushed or pressured us to buy anything. When we finally pulled the trigger they coordinated the delivery very well and when they arrived with their crane, they had a team of 6 people and not only did they deliver it perfectly but they maneuvered around the palms and bistro lighting carefully. The entire experience was 5 stars and couldn't have gone better. It's been a year and they have been responsive and if I have any questions they are there to help. I had a small leak and within a week they had a tech out to repair it immediately. Highly highly highly recommend them. read more

Dublin Spa Center - Hot Tub & Pool Near Me - Dublin, California

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I recently purchased a hot tub from Dublin Spa Center, and I couldn't be happier with the entire experience! The staff were incredibly helpful and knowledgeable, taking the time to explain all the different models and features so I could find exactly what fit my needs and budget. The sale prices were fantastic -- I got a top-quality hot tub for a great value. The delivery and installation team were professional, punctual, and made sure everything was set up perfectly before they left. They even walked me through how to use and maintain it. The hot tub itself is amazing -- powerful jets, comfortable seating, and perfect temperature control. It's quickly become my favorite part of the day to relax and unwind. If you're thinking about getting a hot tub, Dublin Spa Center is the place to go! Excellent products, great deals, and outstanding customer service from start to finish. I was a little disappointed that my Cal salt system stopped working and that it was on back order but I know that they don't have control over that, they received the part yesterday and today early morning John and his Son came to install it great customer service read more

Dublin Spa Center - Hot Tub & Pool Near Me - Dublin, California

I can't say enough good things about my experience with Dublin Spa Center! From the moment I walked in, the staff was knowledgeable, patient, and genuinely invested in helping me find the perfect hot tub for my space and needs. After looking at a few models, I landed on the Azalea hot tub--and WOW. It's absolutely beautiful, incredibly comfortable, and packed with features I didn't even know I wanted until I had them! The jets are powerful but soothing, and the seating is perfectly designed for true relaxation. It has seriously upgraded my entire home experience. What really stood out, though, was the customer service. The team went above and beyond during the entire process--no pressure, just helpful guidance. Delivery was on time, setup was smooth, and they followed up afterward to make sure everything was working perfectly. read more

Amazing quick reliable service. David was very helpful when fixing my hot tub. I would recommend for all your hot tub needs. read more

Dublin Spa Center - Hot Tub & Pool Near Me - Dublin, California

Purchased a spa to replace a very old one. From purchase to installation, the experience was great. The removal and installation was difficult but Nate and Al, and Jeff, the crane operator, made it seem like was routine for them. I was nervous but these guys know what they're doing. We now have a beautiful new spa and from beginning to end, they treated us with white glove service. I would go back to Dublin Spa Center in a heartbeat. Thank you Nate, Al and Jeff! read more

We shopped around to different hot tub manufacturers to gain as much information as possible before purchasing a hot tub for our backyard. Dublin Spa Center was by far the best price with a large showroom. David recommended a Cal Spa that was on sale and we made the purchase. He was very knowledgeable and didn't try to over sell upgrades. The important upgrades were already included in the selling price! That's not what we experienced with other manufacturers. Nate and Al set up the hot tub and walked us through the operation procedures along with giving us a wonderful gift package! That night we noticed one of the led color lights out of sequence and contacted Nate the next morning. He sent there top maintenance guy John out the following morning at 9:00am. John located the problem and replaced the led wiring harness. The whole Dublin Spa Center team was knowledgeable, friendly with great communication, and went out of there way to make you feel special! Great customer service and highly recommend Dublin Spa Center read more

Best Customer Service, knowledge, and installation on our new hot tub! Nate and his team knew their business and we could not be happier ! Would recommend this be your only stop when considering to purchase ! read more

Highly recommend these guys. Loved everything about purchasing a spa from them. The delivery was professional and helped me get everything everything going. read more

There's really no reason to go anywhere else for spa purchases or services. I've been using Dublin Spa for over a decade. Most recently they replaced my spa cover. They weren't happy with the new one so they immediately ordered another one that fit better and installed it a couple of weeks later, NO CHARGE. Love those guys. read more

This might be my favorite yelp review to date : ) I started searching for a swim spa many months ago, as I have an 11 year old son at home and started wondering what I'm going to do to entertain him this summer, when likely not sending him to summer camps. Putting in a pool would cost over 100k, so this seemed like the next best option and great because we could heat it in winter to hot tub temperatures. Anyhow, I live on the Peninsula and went to 3 or 4 different spa places. Majority of them told me I wouldn't be able to get one until at least July, and some said likely closer to a year out for a wait. They also were not super knowledgeable and/or didn't care to really try to sell one, so when I had questions, they didn't have great answers to most of my questions. I eventually had given up but then came across Dave at Dublin Swim spa. From the get go, Dave was extremely knowledgeable and told me he had a few in stock that could be delivered asap. I honestly thought this might be a scam since I was told nowhere in CA would I be able to find one to be delivered by summer. The next day I drove out to Dublin, met with Dave as they were still finishing building out their new showroom since other location burnt, and he had me sold within about 20 min. He was EXTREMELY knowledgeable and made the buying process so easy. Came out to my house that same afternoon to make sure he wasn't overselling something he couldn't deliver on (needed to confirm crane would work from my house location and driveway) and told me what prep I needed to do in order to get delivery (upgrade my electrical and lay a concrete pad). He gave me contacts for both of these places as well even though I opted to go with local folks. Dave also dealt with my mass questions via text and was always super responsive getting back to me. My swim spa was delivered this past weekend and the whole crew (Family owned business) came out to help with delivery. They were all amazing and so thorough in explaining all of the things I'd need to do to keep it in excellent condition. If you're looking for a hot tub or swim spa- look no further. Call Dublin Spa for sure! : ) read more

Dublin Spa Center - Hot Tub & Pool Near Me - Dublin, California

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I purchased my second spa from Dublin Spa. Great price and excellent service! Thank you Nate, Al and David. read more

I bought my first hot tub from Dublin Spa roughly 2.5 years ago, and they were super educated in the different models they had for sale, and never pressured me to buy - they were purely informational. Their service and response time since has been phenomenal, and they will always do their best to save you money, whether it be a product or service they provide or will sometime suggest go elsewhere if it will save me money. It's a family run business and they really care about customer service. read more

It is a rare occasion when you make a large purchase and it turns out perfect. This was that time! Thank you guys so much, there is nothing I would do differently. Size , Color, Cover...everything is perfect. I no am even writing this 30 days after installation. Perfect. Removed our previous Bullfrog spa after 20 years and recommended this wonderful Majestic Cal Spa model. Thank you again. read more

We have had a great experience so far with Dublin Spa Center. After Covid hit my wife hasn't been able to go to the Gym and do her water aerobics. Recently she has been having lots of back issues and needed a low impact for her back and one foot. We didn't think joining a gym again was best with all the different strains of COVID out there. We started shopping around for a SwimSpa and we were being told that with supply chain issues we would be looking at six months to get one delivered. My wife also wasn't really happy with the shallower depth of most of them we looked at buying. She wanted one that went up almost to her shoulder. We called Dublin Spa and talked with Nate and they just happened to have one available that was 15' long and had a hot tub section on one end. It was the perfect depth, and we could have it in just a few weeks. We put our deposit down on it to hold it. They recommended someone to do the pad and we had the thick reinforced concrete pad put it within a few days. We ended up using our own electrician to run a new circuit for the tub as the electrician they use was too booked up. About a week and a half after the pad was laid and electrical was run, the tub was installed by a crane they recommended. Two days later we had our water guy bring 2000 gallons to fill it. Two days later Nate and team came by to fire it up adjust the chemicals and show us how to use it. Overall a great experience going from concept to up and running in just two and a half weeks. read more

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Dave and his team were amazing...from helping me remove my old spa to recommending electricians, Dave was on it. His install teams were gracious and kind and spent all the time necessary to explain how to get the most out of our new spa! read more

Dublin Spa Center - Spa area - Hot Tub & Pool Near Me - Dublin, California

Like many, we are stuck home for the summer. The kids came up with a great idea to buy a home jacuzzi. At first, we were apprehensive, since they are expensive (jacuzzi, not kids. Ok, kids too but that's besides the point), and we weren't sure we'd use it! Well, we do! Every day. The kids are splashing several times a day. Also, we couldn't be happier with Dublin Spas. Dave was super helpful in choosing the right one for us. He told us all about the different jets, sizes, filters etc. He also recommended the electrician. So, yes, we love our new spa and are very happy we got it at this store! read more

This is the second hot tub we have bought from Dublin Spa Center in 20 years and they provide a wonderful service. We went to multiple spa showroom and apart from Dublin Spa Center, it was a painful experience. We felt at DSC we got honest advice and were discouraged to invest in extra features that we wouldn't be needing, saving money in the process. Other places were trying to upsell us and sell us their old models. We are very happy with the hot tub we chose and the people delivering were amazing and worked so hard, doing all they could not to damage our garden. The owner and his son did the final install and all looks great. They also gave us a referral for a person who can help us maintain our wooden deck around the tub. After they left yesterday, we found a bag full of goodies: 2 beautiful fluffy white towels, a bottle of wine, cookies, yellow rubber ducky and more! We were so touched. Also, instead of just giving us all the chemicals we need (those also for free), they put them in a sturdy plastic tub with a lid. These little loving touches mean a ton to us! Due to COVID-19, our hot tub couldn't be installed until recently and because there were some other delays caused by the shelter-in-place order we were sent a kind card with a $50 gift certificate for a restaurant. Highly recommend Dublin Spa Center. Thank you guys! read more

Dublin Spa Center - Bag full of kind gifts! - Hot Tub & Pool Near Me - Dublin, California

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My experience with Dublin Spa Center, and especially with salesman Nate, has been dispiriting, to say the least. I've never owned anything like this before, so I relied entirely on him in making this decision. I had two primary areas of concern about purchasing a swim spa: the cost to run it after the initial purchase, and accessibility. Nate told me that the impact on my electric bill would be minimal, due to the amazing insulating power of the spa cover. Then, when I worried that I wouldn't be able to lift said cover (which, at several inches thick, is quite heavy), he assured me that it would be very easy, and that he had never heard anyone tell him that it was a problem. Well, my electric bill more than DOUBLED in the month following the purchase. It's so high now that PG&E even charged a separate fee for the excessively-high usage. That's hardly a "minimal" impact; the spa runs constantly. The worst part, though, is that I can't even use the spa by myself - because I can't lift the cover. After installation, Nate admitted to me that the person who installed the spa actually *told* him that it would be difficult, if not impossible, for anyone to manage the cover alone, given the height of the tub and the way the stairs were configured. Sure enough, I am completely unable to make any use of this spa at all when I am home alone. In spite of knowing all of this, Nate cheerfully charged my credit card anyway, and professed complete bewilderment when I told him that I felt misled. In fairness, Nate did offer to replace the heavy cover with another one, which he claims will be easier to lift. I consented, because it could hardly be *more* difficult. It hasn't arrived yet, although the spa was installed six weeks ago; I imagine that my PG&E bill will increase yet again after the new cover does arrive, because any insulation will undoubtedly be reduced. I wish that I had never made this purchase. If I could, I would return it in a heartbeat. As it is, I am considering simply disconnecting it and letting it sit empty, since I can't use it anyway. I'm giving two stars, rather than one, because the tub itself is pretty great - when other people are here to help, it is enjoyable and seems to work as described. But as for the business itself, well, suffice it to say that I've been reminded why it's not always wise to trust a sales person to tell the truth about a product. read more

We had a great experience with Dublin Spa Center. After visiting a few showrooms closer to us, a friend suggested we take the trip down to Dublin. We were first time purchasers, and Nate at Dublin Spa Center really took the time to explain the particulars of water sanitation system options, hot tub layout considerations, and more. We left with a much better understanding of hot tubs, brochures for several different options, and felt zero pressure to buy. When I called several days later to get pricing for a couple of the options that we had narrowed down, I also called two other dealers for the spas we were interested in. Dublin Spa Center had the best pricing by FAR. As with our visit to the showroom, there was no pressure to pay extra for optional features. There were some options we wanted however, and Nate was very helpful in selecting options that made sense for us, and steering us away from unnecessary expense. During the installation (as others have mentioned, don't be surprised if the owner shows up to install your hot tub!), we had specific aesthetic concerns that required a creative solution, and these guys were happy to figure out a solution. We got a great result, a fantastic hot tub, and a nice care package to boot. We've had our tub for nearly four months now, and we're loving it. (I'm even writing this review while relaxing in the hot tub!) This is a true family run operation, and it really shows in their customer service. Their knowledge, helpfulness, flexibility and creativity are unmatched. I offer our sincere thanks to Nate, Dave, Al, and everyone else at Dublin Spa Center for helping us! read more

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I absolutely loved my experience with Dublin Spa Center, I got a sauna from them and am extremely happy with it. Their great service and attitudes were also greatly appreciated. I definitely recommend for any of their services! read more

Dublin Spa Center - Fit perfectly - Hot Tub & Pool Near Me - Dublin, California

Super happy with our new hot tub, level of service, and the friendly owner! They were very knowledgeable helpful and easy to get a hold of

We've been doing business with Dublin Spa for close to 20 years. Nate and the Dublin Spa team have provided an amazing level of service to us over those years. We recently replaced our 18 year old Dimension One tub, that we purchased at Dublin Spa, with another Dimension One tub from them. The combination of Dublin Spa's people, service and the superior tubs that Dimension One produces is unbeatable. In this day and age it is tough to find the type of service and quality products that Nate and the Dublin Spa team provides. We are very appreciative of you all. read more

Dublin Spa Center - New Dimension One tub, with cover - Hot Tub & Pool Near Me - Dublin, California

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My husband and I stopped into Dublin Spa this afternoon ready to buy a hot tub.. we recently had a bad experience w Home Depot not being able to deliver a hot tub we had ordered 6 weeks ago so we really were hoping to walk in and order one today. The man behind the counter was on the phone and never acknowledged us... after 5 minutes without even a quick hi! We left.. I guess they didn't need our business. read more

Dublin Spa Center is the only place you need to go to purchase a hot tub in the bay area. Their service is impeccable. Their products (Dimension One Spas) are the tops. We live in Dublin. Our community has a large pool, but no hot tub. We wanted to purchase a good quality hot tub with low maintenance. Without knowing too much about hot tubs, we began searching on the Internet to see what we need to know about Spas if we wanted to purchase one. After speaking to some friends and looking at Yelp reviews, we quickly realized that Dublin Spa Center was the place to go for good quality professional help. Nate and Dave were great to work with. They have a truly no pressure sales technique. The products (Dimension One Spas) speak for themselves. I have not been in a better quality hot tub. Now that I have my own hot tub, I cannot get myself to go into any public hot tubs anymore. The hot tub installation process was invaluable. We have a narrow side yard with AC units on the grounds that made it very hard to even just bring the hot tub to the back yard. Dave and his team of workers built a ramp to go over the AC units. Each hot tub is custom built, meaning you get to choose your colors, features, etc. When our hot tub arrived, it was professionally installed and we were enjoying our tub immediately. Dave, came by about a month later to drop off some hot tub supplies and he noticed a small leak in the tub (evidenced by some dry water spots leading to a floor drain in our back yard. He immediately opened up the panels and inspected the hot tub for a leak. Although he did not see the source of the leak, he noticed a pool of water under the tub. He immediately contacted the vendor and they immediately began working on custom building a new hot tub for me. Dave told me everything is warrantied so that I did not have to pay anything for the new tub. Dave even told me to enjoy the hot tub until the replacement tub arrives. Two months later, our replacement tub arrived and Dave and his team again built the ramp and installed our replacement tub. Since then, no leak. Everything worked great. We have been enjoying our hot tub for almost a year now. I was in the process of calling Dublin Spa Center to order some supplies for my hot tub and realized I never wrote a deserving Yelp review for such a great local business. Dublin Spa Center truly is a great local business in Dublin. I believe they are family owned for over 40 years, at the same location. If you are looking to buy a hot tub, be sure to swing by Dublin Spa Center before making any final decisions. You will not be disappointed. Be sure to have speakers installed in your hot tub. Our speakers now serve as our backyard speakers when we are entertaining in our backyard. read more

If you want a new hot tub-don't go to anyone else! I had such an amazing experience working with Nate! I was shopping spas and when I found Nate everything fell into place. Every time I called or sent texts I had a response within a day. He worked with me and helped with all the electrics and delivery needs. My spa was delayed and he had another for their showroom come in and gave me that one so my delivery was on time! Dave came out and hooked it all up and showed me how to use everything. I am so impressed with this small business and their service in a pandemic while setting up their new location after a fire. Thanks Nate for being so awesome! read more

Very happy with Dublin Spa. Fair price and excellent service. We love the new hot tub, ordered it and had in in 4 weeks. I would absolutely recommend this company. read more

Dublin Spa Center - Dublin Spa - Hot Tub & Pool Near Me - Dublin, California

Dublin Spa Center is fantastic and extremely helpful and kind. They supplied us with a beautiful Dimension One Amore spa that we use religiously and that absolutely relinquishes my back pain that occurs from hard work. The happiness and fun though has also affected my extended family, who now don't have to be reminded to bring swimming trunks and swim suits since they practically use us for spa time. Sometimes I think they are visiting the spa and not me. Dublin Spa & I had a small miscommunication that dragged on for a bit, but everything was clarified and problems were resolved with the owner of the company. He came by and fixed the situation quickly and kindly. I highly recommend Dublin Spa, however your family will come over all the time to use the spa, and may forget about you. read more

When my old spa died, I went to Dublin Spa Center for a new one and the experience was great. From the sales, to old spa removal/new unit delivery, to installation, each process was done professionally and with ease. My old unit was inset in a deck, and this was not problem for the team in regards to replacement. It was a touch of class that they even left a gift of spa supplies, towels, wine and snacks after the install. I would recommend this team to anyone looking for a spa. read more

Dublin Spa Center - Hot Tub & Pool Near Me - Dublin, California

Such a great experience working with Dublin Spa Center. From the beginning, Nate was super helpful and gave us great info when selecting the right spa. Installers were fantastic. Spent lots of time making sure placement was just right. We are so pleased with our spa Would highly recommend to others! read more

Ordered Spa. Had a fire. Answer machine message said don't call us a we have no answers for you. Not a way to run a business. Waited 6 months for our Spa, had to call them 10 times for answers. They were terrible to deal with. Finally the said they were going to deliver our Spa. We were excited, for delivery for Fiday, they called again saying this time the truck got into an accident and couldn't deliver our Spa, they would deliver it on Monday. Monday came, zero communications we called and they started to argue with us, saying the never told us they were going on Monday. We had it with them, my wife called and said we would like to cancel, David one of the sale person said fine and slammed the phone down on my wife. We called for our refund on our deposit. Since Spa are in short supply, I know they sold it at full price to someone else. Which they told us they did deliver our spa, we waited for 6 months for. NOT A WAY TO DO BUSINESS. BUYER BEWARE read more

Through and through, this was an excellent process. We popped into the store and they were happy to help us and answer our countless questions. All products there are very high quality and it's impressive how thoroughly they know them. The sales process had absolutely no pressure attached to it and they price was better than expected. They met all deadlines with expectation and kept an open communication line the entire time. We were concerned about getting our hot tub craned in, but it was nothing for these guys and the price was way lower than expected. After setting everything up (and keeping our property clean!!!), the simple maintenance process was explained and any of my questions were answered. This is an amazing company to work with that absolutely knocks it out of the park on all fronts. Nate and Dave deserve your business, be sure to make them your priority for all things spa related. read more

Still enjoying my Dimension One Meridian spa and for 5 years now. In late 2020, I did notice my water getting cloudy w/ a bit of a smell. Called Dublin Spa and found out my ozone bulb generator burned out. Replaced it and all good! My initial assessment was spot on and couldn't be happier with this spa!! read more

Bought our fist spa in the early 90's from these guys. And we bought our next spa in 2012. Through the years they were always there with tips and advise for every situation! Not only do they have the parts so you can service whatever crops up, they are knowledgeable considerate, and always willing to help. Is so nice to see a company that still believes in customer satisfaction. They've been this way since we first dealt with them. I'll buy my next spa from them, when the time comes. read more

While I cannot recommend buying a Dimension One Spa, I strongly believe in supporting the Dublin Spa Center for its excellent service. After my spa needed a major repair covered under warranty by Dimension One, the team at Dublin Spa Center, led by Dave Seim, made sure my hot tub was returned to Dimension One and then reinstalled in my yard. This was no small feat, as it was a large spa built into my deck on a hillside. Dave always called me back and was honest in telling me what I could expect from Dimension One. He did not charge me for the Spa Center's extra work and told me to let him know if I had further problems with my spa (whether still under warranty or not). I feel like the staff at Dublin Spa Center is honest and genuinely trying to provide excellent service. read more

What a terrible customer service. Asked for help about SPA purchased, but John said we had a fire, and we cant help, leaving customers helpless. Said this in a very rude tone. They have no respect or genuine desire to help customers. read more

Ordered a Spa July 2020 from these folks, stated delivery would be in December because of Pandemic., Ok, my wife & I understood, then they had a fire in the building. My big problem there was no customer service, no status reports. Even on their answer service recording, they requested people to stop calling them. NO one would call you back, my over fear if you purchased a Hot Tub from these folks and had a service problem what would happen. We just ordered a $19,000 Spa. Finally, they said they were going to deliver the spa and kept on changing the delivery date. My wife had it, she called & canceled the Spa from Dublin Spa Center, they said OK and slammed the phone on her. Buyer beware, very poor customer care. read more

These guys are so good. I bought a large spa from them in 2013 and the whole experience was like dealing with good friends who happen to run a spa center. They took care of everything from installation and electrical to removal of old spa and all my many questions. In 2019 they brought me a new spa cover and removed to old one. So easy to work with, just a pleasure. 100% recommend. read more