I dropped in because I heard good things about this shop. The screen on my phone was popping off, the battery had a diminished run time and the charge port wasn't working well. I figured that I was going to have to get a new phone. They cleaned out my charging port on the spot. Works great now! Then told me that the screen was popping off because the battery went bad and was swollen. They replaced the battery and re-mounted the screen and glass. The phone works great now. I'll post an update if the fix doesn't last. read more

I only gave five stars because that's all they offer but if I could I would give an unlimited amount of stars for the service, the first class customer service that should be the norm. Hats off to Louis and his wonderful service to the neighborhood. From the moment we walked in we were made welcome, and Louis patiently answered all our questions and then some. My wife and I happily walked out with two shiny iPhones and cases and chargers at a great price. But to me, good customer service is priceless. So if you need a Verizon phone, etc., don't go to anywhere else. You are wasting your time. Louis is the bomb and he will fix you right up. So here we are two years later updating our phones and out one and only place to go is here. Again we received amazing customer service from Elisza. You are amazing and helped us with everything we needed. I would recommend this place to anyone. Cannot beat the customer service Thanks again elisza and louis! See you guys soon Elisza, go to the P.I. You will love it! read more

I dropped my iPhone SE and it had a couple jagged cracks (a corner in particular was pretty smashed). I had never gotten a screen repaired anymore and didn't know what to expect or how successful a repair would be. I shouldn't have worried - Louis and Quick Communications were amazing! My screen was fixed in under half an hour. He was very helpful and the price was great - I highly recommend them! read more

Not only does their name totally fit them, but their service was just as awesome! The communication via Yelp messaging was quick. The in store service was professional and great. This will be my family's go to place! read more

Five star rating for this place for sure. Hands down best place in the bay. I made the trip across the bridge from sf to come here after reading reviews on yelp, and to my satisfaction I wasn't disappointed. Wow! I sat in the lobby waiting for the fix and he literally had it fixed before I had time to finish writing this review. Louis you are awesome. Anybody with a broken phone save yourself the time and hassle and make your way to the best in the bay, quick communications! God bless you read more

I ran over after speaking with them on the phone. Have a couple of old Amazon Fire Phones that I needed to switch the battery on and he was able to help get the last stripped screw unstuck for me. Only took about 2 minutes, no charge and I was back home in no time flat. That's what I call Quick Communications. ;) Highly recommend this place for all of your phone issues. read more

I damaged my iPhone's charging port and thought I was doomed! Thank god for LW and Quick Communications! Dropped the phone off and in 1 day it's working!!! I really thought I was at the mercy of Apple!! Courteous, efficient and affordable. Thank you, thank you!' read more

I was trying to replace the cracked screen on my iPhone 8 Plus myself, but I broke the camera/earpiece cable in the process. I made an appointment via text, and brought in my disassembled phone with the new screen that I had already purchased. They put in a new cable, and used all the other parts I already had to complete the repair. Took less than 30 minutes, and they charged me a very reasonable price for taking over my DIY mess. In the future I'll probably just have repairs done here for me the first time. Great service! read more

I noticed Quick Communications as I was walking past, saw their Verizon sign, and stepped inside to see if by chance they had the new Blackberry Tour. They did. I was planning to make the trek to the local Verizon Wireless store that day, and was dreading it. My local Verizon Wireless store is filled with rage, busy, noisy, and the salesmen will do anything to close a sale--even lie. I hate it. But I thought it was the only game in town. It's not. Quick Communications is a relief-providing alternative to friggin' Verizon Wireless. Quick not only had the Blackberry Tour, but offered it cheaper than Verizon. They activated the account with Verizon instantaneously, and I was on my way. The owner even threw in a free charger and a free screen protector. When one of my chargers stopped working, the owner exchanged it without a moment's hesitation. I will never again visit a Verizon Wireless store, now that I know Quick Communications is faster, cheaper, more responsive, and more pleasant. read more

I tried to go in there with an unlocked iPhone to start service on T-Mobile which they can do if the phone is carrier unlocked. Louis (the owner of the store) told me my phone is locked and he can unlock it for $120 (going rate on Craigslist is $40 to unlock) Well I already did it before I visited the store. Next, to start service was gonna cost me about $79.99 a month (no contract) for 500 min, unlimited text and web on top of unlocking my phone. So $200 total, payment due now. No thanks. I ran into another guy a couple of weeks before and he said my phone was already unlocked. So I decided to take a trip to his store in San Francisco and I was on the T-Mobile network in minutes. Up front cost? Nothing. T-Mobile will be sending the bill in the mail. My cost? First month half off and $49.99 a month for the same package, also no contract. I guess I could have given two more stars if I didn't feel like my business wasn't welcomed and my phone truly was still locked. All he had to do was double check with a t-mo sim if it was in fact locked or not which would have taken 1 minute. Instead I had to drive to SF and back to complete this task. read more

I had to have my battery replaced and called Louis and he invited me right in to his place of business. 20 minutes later battery was replaced. A day later my home button stopped working and left a message for Louis. He texted me the next morning and said to come in. He replaced the home button at no cost. He is truly an old fashioned CUSTOMER SERVICE person. Can't say enough good things about my experience. Perfect!! read more

I cracked my iPhone 7 Plus screen a few weeks back on a Saturday. After calling around to a couple different repair stores in the area, I chose Quick Communications because 1) they use OEM replacement parts, which are the same parts Apple uses and 2) they were able to accommodate me the same day and told me it would only take about 20-30 minutes. I went in, dropped off my phone and they called me when it was ready. Super easy and smooth! I realized the next day that the screen was a little bit discolored in one of the corners so I called in and they told me to bring my phone in so they could take a look. I was worried I'd have to pay for another screen but they told me their repair comes with a 3 month warranty. Phew! I went in after work and handed my phone to Louis. He quickly replaced my screen with a brand new one saying it was easier just to replace the screen, rather than try to diagnose why the corner was discolored. I was in and out of the store in under 15 minutes! Unfortunately the following day, I realized that my earpiece speaker wasn't working. I searched online and saw that earpiece speaker malfunctions were fairly common with screen replacements. I called back into the store and was told to bring my phone in the next day when their technician was there so they could take a look. I dropped my phone off again with Louis and he helped me replace the earpiece speaker within 30 minutes at no additional charge. All in all, Quick Communications is really accommodating and their customer service is top notch. I wouldn't hesitate to recommend them for screen repairs. Thanks Louis! read more

There are 2 verizon stores in Alameda. Quick Communications is yoga. Verizon Wireless Store is arthritis Quick Communications has a helpful family kinda feel, customer first approach. They have me for life. Verizon Wireless has an ever changing staff with a "don't bother me I'm on Facebook and don't give a shit about this store" attitude. Enough said! read more

We had our iPad 7 screen replaced at Quick Communications. Quality work, reasonable rates, and very nice customer service. Highly recommend!

My visit was in February for my iPhone 6. My iPhone 5 was slowly dying on me but I've always dreaded going to the phone store. If I had known sooner that my experience could be like this one, I wouldn't have waited so long! Louis was friendly and patient, unlike some places, which I really appreciated! I'm terrible about remembering to back up my phone and all that, but Louis took care of it and made sure everything was there before we transitioned over to my new baby. And of course, every new toy comes with a handful of questions--which he was more than happy to show me before I went on my way. Thank you, Louis! read more

called in, using skype of course, because my phone is broken. I told the gentleman the circumstances and asked how they could help me out with a cheap phone because a new one is coming next week through insurance. he told me they have cheap phones, but then asked if I had unlimited data. i do, and i covet it dearly. he then proceeded to warn me that if i switch to a flip phone, even temporarily, i will lose my unlimited data. he gave me more info than i asked for, and basically saved my butt. He knew I wasn't a customer and still helped me out. That's my kind of business. read more

Louis had my iPhone 10 screen replaced literally in 10 minutes. He was quick to respond via phone and text with questions as well. Will definitely go back. Highly recommended. read more

The owner Louis was incredibly helpful. The back of my phone's camera was broken. He replaced the lens in 15 minutes and was done. I will definitely use and recommend to others. read more

I just went here today to purchase a charger for my Motorola Droid phone. They had several different varieties in stock and were very helpful in getting me what I needed. Very convenient location right on Park St. Good prices. Great selection of whatever it is you need. I was helped right away and left a very satisfied customer. I would definitely recommend checking this place out before going anywhere else. read more

Wow; this place goes above and beyond! I brought in my iPhone to have the cracked screen replaced and while they were fixing it they discovered a problem inside the phone (most likely from a faulty screw from the factory). But because they were the "last ones to touch the phone," they replaced it. For free. Without me asking. Talk about customer service! I hope not to break my new phone, but will return for all my other needs! If you're looking for a new phone or need yours repaired, I highly recommend Quick Communications! They are pros who do work with integrity and they've made a customer for life. Thank you! read more

this place sells a few different carriers so i was able to look at a few and make the right decision based on my needs, instead of running around town like a madwoman from one store to the next trying gather information. I ended up getting the HTC thunderbolt on verizon. louis, the owner, was really helpful and nice. he helped me set up the phone and gave me a few useful tips on my new shiny toy. awesome phone, awesome service, awesome price. i really liked this place because they were really able to offer better customer service to my specific needs, and i didnt feel like they just wanted to take my money and shove me out the door. and theres a cute girl that works here who knows her sh*t when it comes to phones. in business since 1996 for a reason. read more

It's worth making a driving trip to this place instead of going to a nearby Verizon place which sucks up my trust to humanity and my time for nothing. No more wasting my life in other Verizon stores! People here don't have the annoying know-it-all attitude that looks down customers with phone issues, and they have more realistic problem solving approach. read more

I recently shattered the screen on my iPhone5 and desperately needed to get it replaced ASAP. Louis, the owner was very helpful and nice --replaced my screen on the same day. I dropped my phone off in the morning and picked it up in the afternoon. The phone is working perfectly and the touch screen is way more responsive now than it was before. The customer service here is great and I will definitely be coming back in the near-future. read more

Thank you again Louie! I have been getting my upgraded phones and renewed Verizon contracts here for the past 3 upgrades - just got my new iPhone 4 - and I love the customer service here. Nobody has ever tried to 'upsell' me here - Louie looks at my usage, talks very openly and does not try to sell me more than I need - or want! He has also informed me of things OTHER Verizon stores *should* have told me. More than once. Today he heard my passing comment that my husband is a teacher... 'Go over there and choose your free case.' As always, he took care of transferring my contacts and answered all my questions... Thank you also to Van, who offered to fix my phone if I break the glass. Here's hoping I do not need his talents, but it's good to know where to go. read more

Todat after2.5 years since my last upgrade, i went back for an upgrade to the S9. Luis helped me this time. Guess what, same great friendly service. This is how customer service should be. Thanks Luis, always worth the drive. Sincerely, Armando read more

This place is great! Ive been a customer here for a few years now and enjoy supporting local businesses. Every time I come here Louis makes me feel very welcomed. It can be tough finding honest people out there who arent going to nickle and dime you. I fully trust Louis and have not been disappointed which is why I keep coming back. Im one of those people that once I find my "go to" place then there isnt a reason for me to look anywhere else. If you want exceptional service with someone who is patient and doesnt make you feel like youre a dumb dumb then definitely come here! read more

Louis had a super fast response time to my job request. He was available immediately and took care of my problem efficiently. Thank you!

Was looking for a local place to fix a pretty badly cracked/broken iPad screen (less than 7 months old) . Contacted L.W. for a quote as well other places, and received a quick and competitive quote, AND he was able to take the job and promise it to be done in 24 hours. Not only did he deliver on his promise, the screen looks as good as new. Will consider for future repairs, hopefully not any time soon. read more

I am not technically savvy in any way and have been resistant to new technology (I don't even have T.V. or internet hookup at home). I needed to upgrade my Verizon service and cell phone so that i can send and receive email and do light internet surfing. I happened to walk by Quick Communications during the Arts & Wine Festival in Alameda. They had a table outside the store. I inquired about plan costs and phones. Vanna helped me, and what was impressive was that she didn't give me a lot of jargon. She understood what I wanted and made sound recommendations. The owner Louis Wong even threw in a free car charger when he overheard me complain about the many different car chargers I already had from previous phones. Anyway, thumbs up on these guys. They are seriously customer oriented which is rare anywhere. They made my life easy and gave me every thing I needed for my rebate. I would go back there even though I don't live in Alameda. read more

My iPhone 6S camera broke. Instant help with the issue. Thank you!

Messaged thru the yelp app and was responded to within 15 minutes for a quote on a cracked iphone screen. Was able to schedule an appointment the next day. He was super professional, cleaned and sanitized phone prior. Work was completed within 30mins. Phone looks brand new and brighter. Great work and customer service! A little pricier than other place I was quoted but you get what you pay for! Would return again if necessary! Thank you again! read more

Wow, I was pleasantly surprised today with my experience at this store. In the past, I've gone to Radio Shack at South Shore, the Verizon booth at Costco, or the Verizon store next to Home Depot in San Leandro. I had driven by it daily for years but they've been here for 18 years. The service was excellent -- fast, friendly, efficient, and delivered by knowledgeable staff. An upgrade of my phone with porting of my contacts took only about an hour. The same experience at Radio Shack too 4-6 hours. The one draw back was not having a huge selection of covers for the phone but the saleswoman (I can't remember her name, sorry to say) was very helpful with selecting one that would cushion the device's fall if dropped and also installing a protective skin on the front. Definitely recommend it especially for those with limited time. read more

Best place to get your version plan started. Louis is the owner of this shop. He is informative, respectful, and he is fast with his work trying to get your phone delivered to you on time. He is patient explaining to you anything you don't understand. I have been going to his shop to do my upgrades and renewal of my contract. Vanna his sale associate has helped me a couple times. When Louis wasn't around and she is just as helpful. I would recommend anyone looking to switch to version or looking for a store that treats you like a friend to shop here. One of he best customer service I've experienced. It is not a script like all the other retail or phone dealers trying to sell you their entire store. read more

Great service, quick response, fixed within an hour. Owner even threw in an extra screen protector since my previous screen had one on. Would go back again for the thoughtfulness and the speed and quality of service. read more

Great service. I contacted them through yelp to find out if they could fix my cracked screen in my limited window of time and they responded right away! They fit me in the same day and got my screen fixed in 20 minutes! I will definitely use them in the future if/when my screen breaks read more

Fast, friendly service. Screen works great again. Easy to contact via Yelp and set up an appointment.

Today, Louis and Vanna helped me get and set up my new iPhone 5. These two provided some of the best customer service I have ever had!! I don't know why I didn't go here first instead of going to Verizon San Leandro (Davis). Customer service at SL location is terrible. Workers standing around, yet the next available appointment was 3 hours away (WTF?). Quick Communications really is quick! Excellent service with workers that are friendly, approachable and helpful. Vanna helped set up my new phone and Louis gave me 2 free screen protectors. The workers at the SL Verizon location should take lessons from Quick Communications on how to treat and service their customers!! read more

Found this excellent business using the Yelp app. My experience included better customer service than any other Verizon store I've visited. I drove out of my way and it was well worth it. The owner Louis was very helpful. He's a sports fan and has signed posters from local sports teams on his walls. While I was there, one of those pro athletes showed up, just to talk to Louis. That has never happened at any other Verizon store I've visited. I'll be back the next time I need anything from Verizon even though it's out of my way. read more

WOW! Louis was courteous, efficient, and affordable! We had three phones die in our family at the same time. Within 90 minutes, Louis had them back in action with new screens, batteries, vibrating switches, etc. I am grateful and would recommend him in a heartbeat! read more

Wow, I'm definitely going to be coming back to Louis in the future for phone repairs and troubleshooting! Amazingly generous customer service :) Even before actually going into the store, he offered guidance on how to do a reboot on my iPhone which incidentally solved the issue.. haha oops ‍ Thanks so much Louis! read more