I can honestly say that the manager Lauren and staff Clarissa provided some great customer service for me this week. They went above and beyond to make sure I was taken care of. I appreciate them both so much and recommend this storage site completely... read more

I have to say - I love the storage facility! I've used mini storage units in the past but this one is so clean and professional! Both manager Lauren, and Clarissa were very professional and extremely helpful with all of my storage/moving needs. I highly recommend this facility and staff to others read more

Currently in recovery for rib and mass removal. I know I'm behind, however I'm in the hospital and I'm getting calls several times a week. I'm trying my best but it's not good enough now in jeopardy of losing precious memories of my dad because items may go to auction due to my health. read more

I don't Advise anyone to not store their personal and expensive things at this storage facility I have been broken into twice no one check out the Facility at all the door that is supposed to be lock door going to your storage is broken anyone can open it with a finger the only way you are suppose to open is by your code to the keypad that unlocks the door but the door is broken I will show your pictures the double doors are open 24 hours a day so anyone can climb over the gate and get in I STRONGLY RECOMMEND NOT TO RENT FROM ANY PUBLIC STORAGE YOU HAVE BEEN NOTIFIED AND WARNED read more

Honestly, do not rent here! With dozens of other companies in the area you will 100% guaranteed be treated better elsewhere. I think they must pay for or create fake five star reviews. It is impossible based on what I have witnessed happening at this facility, the majority of people moving out super displeased. As a business owner myself I have never encountered such unethical business practices! Please, yelp, allow for negative or zero stars! They prioritize a sale to any new customers to suck them in on whatever "promo" they have running -- just to turn around months later and increase the rent by 40%, causing a lot of time and hassle to move out. And they would rather lose long standing, loyal business. Do not fall for their tactics. I promise it will save you headaches in the long run! For decent business practices, rent anywhere but here! As a long time storage customer I truly expected more from Abel, the property manager. Even the other workers there were apologizing to me for how I was treated! Rather than carrying on here about unethical business practices, I am happy to talk to anyone and everyone about this to save you time, money and hassles. I have details on every aspect of how they went wrong, documented and am happy to share. If you are interested in the horrors of this particular location of public storage feel free to message me directly. Honestly I wouldn't waste $.01 there. I can give you recommendations on at least ten other companies in the area, including the one I took my business to after 15 years of storing. read more

I loved the new service they provided..contact less and straight to the point. The new feature online is a nice touch. I recommend this location. Nice staff. read more

Lauren was great, she was helpful and friendly. The unit I originally rented was not big enough so she helped me get into a bigger space. Only knock I have is I found this place on a ad that offered my first month for $1 and that was just not true. The unit seems clean and secure. My mom went there and did not lock the unit properly and I was notified by Lauren shortly after my mom left. Happy customer. read more

I really liked this storage place because it's clean, safe, air conditioned and affordable. The older woman at the front desk was sweet. They were having a special going. One dollar for the first month to rent a small unit. That's exactly what I needed. I rented for three months and only paid about sixty bucks. Not bad considering I get to keep the lock too. read more

Before coming here I had never used a storage facility of any kind. However after a not so fun divorce process that changed. I mention this only because I can certainly remember that during this time and specifically when I was moving all of my personal belongings and that of my kids into our storage unit, I was somewhat distracted to say the least. I can remember when I was getting the unit, the manager who must have seen / sensed I was kinda bummed out , that he shared a personal story of his which he certainly didn't need to, especially one to hare with a complete stranger. But it was one of those moments that reminded me of just how good people can be. A moment I have not forgotten despite the passing of time and one that I was and obviously still, grateful for. The touchy feely stuff aside, in the two years I rented here, every employee I encountered was extremely polite, professional and responsive to any questions or concerns I may have had. The grounds were clean, kept and provided security. All of which gave me piece of mind. They were also very friendly to me and my kids even when I was caught pushing them around / well more like racing with my them in one of those moving carts!! :) Anyhow, I closed my account today and was asked if I could provide some feedback on yelp in how they could improve. All I can say is don't change! John/Chris thank you.. I appreciated the constant hospitality and taking care of our belongings these past couple of years. Cheers! read more

Don't store anything worthwhile here! There is a theft ring going on here and no one will do anything about it, including the Montclair Police department. They told us to just go through our insurance, and that was after finding some of our items for sale on a website! They say there are video cameras at the elevators, but a security company is the only ones with access. We don't know that anyone is viewing them, even after our report. The criminals took their time going through everything. AND we are not the only victims!!! read more

I had to store all of my stuff here for a year and am so lucky I found this place. When I was searching for a storage facility a year ago, this was the only one in the area that had climate-controlled units, so I basically "had to" choose them. I am SO glad that I did! They are so friendly and helpful and just nice. As far as cost, they are (or were a year ago at least) cheaper or equivalent to about anywhere else in the area. The units are well-kept and clean. If I had to do it again, the choice would be a no-brainer for me! read more

This is a great establishment! If your looking to store anything away this is the place to go! The staff is very friendly and professional! The pretty girl who works in the front office named Summer is always so quick and efficient to help you out with your needs and always has a smile to brighten up your day! Abel is another friendly manager thats always being so helpful and is quick to help if you need anything. I thank your staff for all the help and making my experience five stars read more

Kelly and Lauren are great....Hollee was Horrible. She obviously doesn't like her job. She acts like an "Enforcer" and talks AT you with a condescending tone that makes you not want to be there. She really needs to take a few classes in "Charm School." If you see Hollee, turn around and go the other way. Do yourself a favor....Don't do business here....find another Storage Place. read more

It was a pleasure working with Lauren! She goes above and beyond. This is a great place, clean and Lauren makes the whole experience very enjoyable. I would recommend to anyone. read more

Delia Is great and understanding. Very helpful and a hard worker. I am very thankful for all the help information she provided me and my family. Would definitely recommend this Public Storage. Thank you so much Delia! read more

This is the worst storage company I have ever worked with they give you promotional deals that they don't honor any of that, they raise the rent every few months No one in customer serve know what the hell they are talking about that are a bunch of idiots and don't have a clue of what they are talking about. My advise is stay away from this stupid company Rs read more

The property is clean and well maintained. I haven't had any troubles trying to access the property as of yet. This review is actually for the gentlemen who helped me with the sign up process, Christopher. He took the additional time necessary to make sure I was comfortable with the unit that I chose and to make sure that I thoroughly understood the paperwork. Thanks Christopher. read more

Bad customer service from Jasmin. I was ready to rent and go but took my business down the street where I was treated with respect. They would of had a repeat customer but I refuse to be treated with less then respect. read more

Once again here at Public Storage. Great people! Fantastic, friendly service! Great access hours (6:00 a.m.-9:00 a.m.)! And the office is open 7 days a week - awesome! Clean, security cameras, and my units are inside the temperature controlled building. What more can you ask for? read more

I am generally happy with this facility. Customer service has been great. The only complaint is the short operating hours. Especially on the week end. Not open till 9:30 not even the drive in part. It is clean I must admit and climate control is very nice. I'd give it a 5 if they had longer hours, as I sit here at the gate with my Workers to help me, waiting until 9:30. read more

The person who work there lied about the gas my husband was going back to the gas station employee took the key and said call the number

After being charged on the 3rd of August for the 1st to the 31st of August for 151 on a 10x10 unit and i went in to close my account on the 7th. A unit which when i originally move in around September last year for 110+11insurance per month they jacked up the rates to 140+11. When i asked the girl at the desk about the remaining rent she said your paid out til the end of the month failing to mention this before closing my account and saying theres no reimbursment for the remainer. But they can go rent it out before my full payment lapses and make double the profits. Im calling whoever i need to figure out why this was not brought up when i moved in and if this was something they overlooked notifying me of when i was signing the rental agreement less than 10 months ago and if all this was my mistake for not reading the fine print i still feel the desk girl should have notified me of this before i had closed the account because i would perfer if im being billed for it to remain able to stilk occupy my unit. Really frustrating to be deceived and robbed of 24 days rent. They need to make this right. read more

If I didn't have to give a star at all, they wouldve received a 0 in my book. The hours are inconvenient and customer service is rude. One of the staff threatened to lock me in and proceeded to tell me she would call the cops if I was there at 5:01pm on Sunday. She then lies and said I was non compliant when actually I had been out of the gate before 5pm, causing me to get a scolding by corporate offices. I didn't appreciate the lies and I definately didn't appreciate her attitude geared towards me. Other people were in their units with all their belongings in the hall but was not told anything about closing. In fact she allowed them to stay way past hours. This storage location has the most unprofessional staff I've encountered in a while and come the end of the month I will be vacating their ghetto units! read more

Never needing storage facilities before I wasnt sure what Id need. As soon as I got Amber on the phone, I knew I didnt have to worry about it. From the phone call I thought she had the best customer service and prfessionalism but when we got there to see the place she exceeded all my needs. She was so friendly, knowledgable, she knew just what to ask to get us all we needed. The place was super clean and monitored. She deffinately made us feel we made the right decision to store there. May zi just add Public Storage should be so Proud to have Amber on their staff. If zi was still in retail, I would have tried to recruit her! Keep up the good work and thank you again Amber! read more

They were very professional. Clearly explained all the fees, which was only one dollar for the the first month. The unit was very clean and they had several hand carts to help transport our items. Even closing the account was a pleasure and I felt welcomed back at any time. read more

The staff and facility are amazing at this location. Chris and April run a very clean and safe property. I drive out of the way to store here because I know my belongings are in good hands. You will defenitley not be disappointed with the exemplary service you will receive. read more

Buyer be ware! Unfair business practices. I wanted to rent a space to store a second hand furniture purchase. I called the Montclair location for rates and availability, I was able to make a reservation over the phone and since I had planned to be in the area on 12/28/ I but was encouraged to come into the storage location to complete the process. I was planning on a move in date of 1/2/21 which I told the sales person. On 12/28/20 I was in the area to pay a deposit on my furniture purchase, Having received an email encouraging me to complete the purchase process, I phoned the office and was again encouraged to stop by the location. I did and I ended up changing my 60 5x5 to a 5x10 for $87.00 + required insurance of $15 per month+ lock for the Unit $19.00. + other costs totaling $164.00. My contact stated I would move in on 1/2:21. I paid the balance and was given the keys & my new lock. Unfortunately, my furniture purchase didn't though so I no longer needed the storage unit. I called to cancel as soon as I found out, on 1/29/20 and was told that it could be done because it was under the 24hr limit. I was told to call the manager. Upon speaking with the manager I was informed that the 24 hr cancellation for refund only applied to online purchases. Because I had booked at the storage location I would have had to have canceled on the same day I purchased. How was I supposed to get that information if the sales people didn't tell me. I could have easily gone on line to make the purchase, and would have if either sales person had shared the policy. Neither sales person mentioned this policy as they encouraged m to come into the office to pay for the unit. So I paid $164.00 in the middle of a pandemic when my resources are low for absolutely nothing. Not even 1 day of service. I didn't even go to open the unit because it was a rainy day and it was really coming down at the time I was there. The manager said he would ask his bosses if an exception could be made given the situation, that their staff failed to inform me of the online purchase policy vs the in person purchase. He stated he would get back to either way. He did not. The two staff I spoke with were friendly and helpful about the unit price & sizes, But obviously untrained, and uninformed on policy "24hr refund policy ". I will never attempt to use Public Storage again. $164.00 is a huge donation from my poor pocket to a rip off corporation. Do not be taken by them go somewhere else. read more

Good stuff, cool beans and nice peeps. It's a winner. I love it. They even have a potty. It's perfect.

I have never had better customer service in my life! April and Chris are serious about doing everything to get you exactly the right products for your packing! There was an unruly person in the office while I was there and they both handled this situation unbelievably great! I would not have been so gracious. I'm totally impressed with their customer service skills. If I ever need storage, I'll come here. Kudos to both of you for my items and your awesomeness! read more

This Public Storage in Montclair -Arrow Hwy has got to be the best storage units in town! John is the manager and is always there to greet you with a smile. I feel like I know the staff personally and we're all good friends! Easy access through security gate, air-conditioned units, that are always sparkling clean. Chris a PS employee, greets you by your first name and is always very professional and helpful! The rates are the lowest around and believe me I did my shopping. IF YOU'RE LOOKING FOR A CLEAN ~AFFORDABLE ~ACCESSIBLE LOCAL STORAGE FACILITY PUBLIC STORAGE IS THE PLACE TO GO. THANKS JOHN AND CHRIS YOU GUYS ARE THE BEST!!!! read more

This place has been great for me for the past year. Chris is a great property manager and will help your with all your storage needs! Great staff , Great place, prices are a little high... read more

The grounds are always clean and the staff is always friendly! Chris has helped us with everything we've needed since we've moved storages within the facility like 4 times. I've had a unit here for over 6 years! read more

Disappointed in the customer service. Rented a unit here online. On the day of the move I found out they had cancelled my reservation. When I called to clear things up, the rude Manger gives me an excuse that their system cannot hold the reservation for more than 7 days, even if their system allows me to. I'll be taking my business elsewhere... just thought I'd mention the manager's name is John. Never experienced such rude and unprofessional customer service. This guy shouldn't be allowed to handle customers. read more

My husband and I left on vacation for two months and were trying to find a storage place. My husband picked Public Storage in Montclair because it had better deals and in was air conditioned. When we arrived we were both surprised on how clean the facility was. The facility looked very secure and the staff was very helpful. Chris helped us with the papers and the insurance. He also offered his help, in case we had trouble with stacking or organizing our things when storing it. They even have carts on site to help with making less trips back to the car or moving truck. We left feeling good and when we returned the place and our things looked exactly the same. They keep things very tidy, and organized. We highly recommend this facility and will use them again if we need to store anything. Thank you Chris and the staff at Public Storage in Montclair, Tor & Rachel A. read more

The facility is clean and well-maintained and they do security checks regularly. Chris has been a huge help and helps with all your storage needs. read more

The facility is clean and well-maintained and they do security checks regularly. I've had nothing but good experiences with this place. The management even bothered to call me when one of the people I was sharing my unit with improperly locked the unit, and on the same day it happened no less! Highly recommend it! read more

This place is always clean and never is it too hot or too cold inside units. Best storage ever. Christopher is especially helpful always around when in need. read more

The workers here are great. Chris, I believe he is the manager, has always been helpful and says hello every time he sees me. He even remembers things we've talked about even though it's been 4 months since I was there. Yeah it's just storage, but these people add the most value for what you get. read more

Highly recommend. Friendly staff, clean/safe facility. Rented from many storage places and public storage is very good. To the complaints about no carts, I have not had a problem but I think every storage place has trouble keeping track of those. Also no 24/7 access(open late but all night access would be highly appreciated). Overall I would suggest renting here. read more

My family and I are new to getting storage so right away the PS employee Ana was there to guide us on what size was best for us..she gave us a tour and everything was on point even when she explained to us his to open the storage door and how to lock it. Ana was very helpful and very friend...another PS employee was there named Chris who offered water to us and he was helpful and friendly as well.. I recommend going to them for help.. If u don't know what you are looking for they will guide you even if ur lost like how we were..we need more people in the world like Ana and Chris helpful and friendly..Thank you!! read more