AMAZING EXPERIENCE!!!…read more I would recommend Route 66 Self Storage to anyone looking to rent a storage unit. Martin is one of the coolest guys I've met who is Very friendly, honest and upfront about everything. I've been to 2 storage facilities prior to coming here and I won't mention any names (Public Storage) and was very irritated with the way they pressure you into buying supplies instead of a storage unit!! At Route 66 I was in and out within 20 minutes and was not pressured into buying any supplies. So if you're looking to rent a safe and secure unit in a clean facility please go check them out. Best storage experience ever!!! If I could give 10 starts I would. Thank you Martin

A hilly entrance, units are various sizes, all outdoor access. Large units are great for storing…read moreall that life has brought your way. Light switches are located on the outside of the units. Limited parking spaces available for large vehicle storage along the east side of the facility. During an evening move the area was well lit.

I've had storage here since December and this pass months realize I didn't need the size of my…read morestorage anymore. Michalia help me with get set up to a smaller unit. I'm extremely grateful for the excellent customer service.

Two break-ins later.... I have decided to write a yelp review and let everyone know that this is a…read morevery unsafe extra storage space facility. I've had two break-ins the first time I didn't get insurance the second time I did I made a claim, but now the policy says it is not effective until the 26th this happened on the 21st isn't that unreal? Unreal not only that they put me in a unit that was broken into twice, they did not board up drywall they only put wood over the holes which if I just got a screwdriver I'd be able to to take those off and then break in unit. How is it that the district manager goes in there and says what's the problem what's wrong? I'm like I have no walls. Don't you see the holes? The district manager, Julio has the biggest attitude and very condescending. He treats people like crap and does not protect his customers when we are spending money to keep our valuable stuff here how is that a district manager does not know about the first break or the second break how is it that he doesn't know about the walls, it's because he didn't want to know Jason the manager on site is amazing. He left it in my notes. He made sure that Julio knew the communication was great but Julio district manager did not want to do anything about it.! Now they are saying I cannot claim anything due to insurance has not gone into effect which is unbelievable because I did exactly what they told me to do and they still did not let the claim go through. It is very unsafe here there's no security and poor management from the district manager, Julio if you have AAA file a claim with them but do not rent here they don't care about you Carel will only let you stay here for two hours which is complete bullshit. She asked me for a key to unit after the fact that they did not do what they were told to do which was fixed the walls when she asked me for a key, I said don't I have to sign something I can't just give you a key and she said oh yeah, I forgot. THIS IS SOOOOO BAD !! Asst manager Carol was rude to me and made me put my things back into my broken unit because the boss didn't want to fix your unit. Then told on 3/22 I had met Julio talked to the boss Julio and how unprofessional he was My interaction with Julio and him knowing he's the district manager Julio was rude and unprofessional. He made me feel unworthy as a customer. I can't believe the district manager Julio had that much attitude and even try to throw another employee Julio underneath the bus just because they have the same name and I said no Carel already told me who district manager was so I confronted him. the manager Jason always helped me and got my unit fixed right away when the wall broke. I was lied to by the district manager I said how is it that you don't know about these two break-ins so I was moved into another unit so they could fix the broken walls of my unit then in the middle of work I was forced to get out of that unit and I was forced to put all my stuff into the unit that was broken into. How does that make sense that night It happened again ! I walked in the next morning, and there was another big hole in the wall. Do not rent here they don't care about you at all they don't have proper security! Julio lied and knew about these break ins , carol all she does is spy and not let you breath . These ppl don't deserve to work here they do nothing for this place! Jason the ONSITE Manager was the most caring person here!! I will be moving forward with this claim and getting in touch with corporate management and a lawyer !

I am in with store quest. You can see recent reviews have me in my adventure coming back to…read moreCalifornia. Putting all my crud somewhere is a part of that and storquest was there to help. I got a 10x13 unit, he had a few options for me as we did the tour around the campus. The room is nice, not a Ritz but for the price it is great. They had two carts for me to bring up to the second story which helped the moving process along. Really easy to pull my uhaul around. The contract was easy to understand. They get the rating because of the combination of location, ease of using the units, kindness/helpfulness, price and availability.

We rented a unit for my son, who is a student at a local college. My husband and I drove in today…read moreto finish clearing his unit. I came to the front desk to close out our account. The woman at the front desk refused to see the unit (I was the only customer there) because of the light rain /drizzle. I'm not sure how she is employed here?!?! Not good customer service. The person we signed with, "Scott," had a strong customer service approach. It was 100 degrees, and he jumped on the golf cart to help us locate the unit. The woman sitting in the office couldn't be bothered to do that. The company should consider hiring more employees like Scott.

I really recommend this Storage Facility. I've had nothing but a great experience since the first…read moreday I scheduled my appointment to see the units. Fast Friendly service, Carol was also very easy to work with and gave some of the best customer service I've had, and I know (customer Service) being an operations manager. The Manager on site was also very pleasant and made sure that we had a hassle-free move. Their facility also provides dollies, and has restrooms. Thank you again for such a pleasant experience

The unit was infested with rats.. Spoke with management for months, the infestation kept getting…read moreworse. Rat traps were put inside the unit did not help. The entire building has rat droppings and puddles of rat pee on the floor. All the items in the unit are ruined. Furniture chewed on, plastic containers chewed through, cardboard boxes had nests inside of them. As we are cleaning out the unit, one of the boxes had a rat inside of it.

Tony was such a great help. So patient. So knowledgeable. The storage was very spacious and a great…read morevalue for the price.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

This is my 2nd time experience with the company Public Storage. First time was a direct contact…read moresince my mom was the one that rented the space. Let me tell you, my experience was extremely amazing. Specifically due to the fact that the rep, named Lisa that worked there, unsure if she's the manager or an associate. If she isn't a manager she darn should be. She gave such excellent customer service. She was so informative, I asked everything and anything I possibly could. She was extremely patient, I initially reserved a smaller space but next day came to realize I needed their larger space and thankfully they had one available. She was so nice and didn't look annoyed when I asked her multiple times to show me all the different spaces and helped me with the lock. Never a time she didn't have a genuine smile. She made me feel important, that my items were valued, and that protected. I haven't had any experience with any other employees there but Lisa is amazing! Thank you for being kind and so helpful. My husband and I appreciate you. Rating based on my personal move in experience and Lisa's excellent customer service .

This place was ok when I started renting my unit. It was originally under $100 now it's $232 and…read morethe property has declined to pure trashiness. My unit was robbed and I still haven't heard anything from the insurance company I'm forced to pay. It smells like people are living and defecating in the units. It's just a big no. If I don't get my place in 2 months I'll be moving my belongings to another company. Do NOT recommend. Would give negative stars if allowed. Never anyone onsite. Just don't do business here at all. Find a nice safe place with onsite management. Good luck in your storage search.

Been at this facility for a year now and so far it has been a very good experience. Location is on…read morea busy street easy to spot and surrounded by many stores which you can just go across the street to grab something eat. The facility is very clean and well taken care of. The manager Kim is very nice and professional. Always willing to help if needed. I've notice that she is always cleaning inside and outside of the facility making sure everything is up to par. That is good to see that the staff takes pride in their work and keeping the facility well maintained. This facility is definitely a go to spot if your looking for a storage space.

So I came into the storage to rent out a storage after calling them and after my rate increased at…read moreextra space Storage by almost triple after speaking with the manager she was polite and rarely understanding of my situation although when I asked her if my storage rate was going to increase she could not give me a straightforward answer she continue to say that it was going to increase but she did not know when "which I think is a lie I think they know when it's going to increase" but they do this in order to get your business now the storage is conveniently located around the corner from my apartment and it is open from 6 AM to 10 PM every day which I do like although there is multiple homeless on my side of the unit sometimes they do have their stuff out blocking the street to drive through although they do not bother me God knows what they're doing in their storage. If you're going to get a storage here just be aware that your rate is going to increase by double within a matter of 4 months.

Teresa was a great help in helping me find parking for my car. The service was informative and…read morestraightforward. She was friendly and answered any questions I had.

The facility is clean, well maintained, and the employees are always helpful and diligent. They…read morealso offer excellent introductory specials. My main complaint is the pricing. I started at around $100 per month, but within about three months the rate had climbed close to $300. When I asked if anything could be done to lower it, I was told no. What doesn't make sense is that I can move out, wait 30 days, come back, and apparently qualify for the lower promotional rate again. I also don't like that they bill about two weeks in advance for the next month. That seems excessive, especially if you're planning to move out. Overall, it's a very good facility with great employees, but the rapid rate increases and advance billing practices could definitely be improved.