I bought a house that had been vacant for a long time. I had a problem with snakes all around the house so I called Preventive to see if they had any advice what we could do and get a on a basic plan of exterminating for ants and bugs. The inspector came out and when I told him my concerns he said the reason I had snakes by the house was because there were probably rats in my attic. He proceeded to go up the ladder leading to the attic and stopped and said I can see rats looking at me, you definitely have a serious problem with rats. At that point he went through the service they would do to get rid of the rats which was to close all the holes going into the house so the rats could not come in or out. The next week the tech came out and closed all the holes and put traps all over the attic and outside under our patio. For 3 weeks they came and checked the traps to retrieve rats and never found one rat in the traps. None of the bait was touched. I know that the rats did not just disappear so I was deceived. To this day and 800 dollars later there has not been one rat seen or caught and this was 5 months ago. When I signed up for the rat service I also signed a one year contract for extermination of bugs. They come out every other month for this service which is 70 dollars every time they come out we are unsatisfied with that service as well. This has been the worse experience we have ever had with an exterminator. I would not recommend this company to anyone and can't wait until my contract is up. Beware if you are considering this company. read more

DO NOT RECOMMEND!!! In October 2023, I CANCELLED services with Preventive Pest Control because their service technicians turnover rate was high (had a new service technician with almost every service) and they often LIED about services performed. They coerced me into staying with the company by offering a one time free service and I agreed. However, I told them not to schedule me any AUTOMATIC services and that I would call them when I was ready and available. They kept scheduling "automatic" appointments EVERY month...... On March 26, 2024, they scheduled me an automatic service and I purposely did not cancel. The service technician drove up to my home @1034am, rung my doorbell @1036am, then drove away @1041am leaving me a BILL for services provided in the amount of $84.44. The service technician during this visit was Christopher (another "new" service technician)---he lied about providing services then had the audacity to bill for doing nothing. I have cameras all around my home and I was unknowingly at home so Christopher is a dumb ass for that move. The company's service technicians have been known to LIE about services they have provided, they do not show up during provided times, their products are defective and/or watered down, they can't spray in certain areas but instead can put down bait to bring pests so further treatments are needed, need more training, and they do not honor the in between services if needed. It took me a few years to learn but I've learned----STAY AWAY FROM THIS COMPANY. read more

I hired Preventative Pest Control (East Houston) because they had the lowest pricing. The sales man made an extraordinary pitch and that is another reason why I decided to go with them. I was promised a lot at the time of the signing of the contract, however communication was terrible, they lied about the services that they provide, and none of the workers really knew what they were supposed to be doing due to terrible communication, except Rico. I was even told they would complete a clean up job, however I was left to clean the rat feces. Once my house was sealed in areas with the mesh, some mesh was left all over my yard in places and I had to make sure everything was cleaned up because I did not want the Shadowcreek HOA to come after me. Im really disappointed because I planned to hire them for my other house and other work but after my 1 year free warranty (which I hope is actually true) I plan to discontinue their service. :( DO NOT HIRE THEM read more

We were in the market for pest control of our new house and figured we would give these guys a shot since they were in the neighborhood. Well that was a mistake. We were assured by the salesman that after 2-3 treatments we would not have any problems with spiders and ants. And now after 5 treatments we still have insects both inside and out. Called them to cancel the service and now have to pay the cancellation fee, over $140 bucks! Asked about the free cancelation and of course that was out of the question. At $80 for a 10 minute treatment it seems that whatever they are spraying with would but effective. We should have done our homework on this outfit before signing the contract. Totally unhappy please do yourself a favor and spend the extra $$ and hire professionals. read more

Brad has been here twice to make sure no interruptions or openings were created when I had some roof work done. After the first visit, Brad could not find any obvious entry points and as a precaution left some bait in the attic after checking it a few days later, the pile had been disturbed, but not necessarily eaten, which indicates it was not rodents and likely lizards, which are considered normal to have an attic. Brad is doing one more check and will contact me in a few days. I find Brad, very courteous professional and also knowledgeable. I recommend him and Preventive pest in case you're looking for service. read more

I had a great experience with the pest control service. The technician arrived on time, was friendly, professional, and took the time to explain the treatment process and answer all of my questions. he was thorough, respectful of my home, and made sure everything was completed carefully. I really appreciated the excellent customer service. I would definitely recommend this company to anyone looking for reliable and professional pest control services. read more

Hakim was very thorough and nice. Very clean and professional. No complaints. Really great worker. He made sure to come in and spray the kitchen area and living room area for extra precautions. I just moved in and he took the time to make sure none of my items were damaged or in the way while he worked. Would recommend him for more jobs. Hands down all around good service. Also very funny and super friendly. read more

Jarison was wonderful. He was knowledgeable, specific, and helpful, and he didn't waste my time. We always have great service from Preventive Pest control. I appreciate that I never feel like I'm being given the "hard sell" on a service I don't need, but only given facts and recommendations for what is beneficial. And the cost is reasonable for the great value. Can't recommend this company enough. read more

Great experience with this pest control company. They were professional, knowledgeable, and took the time to explain everything clearly. The technician arrived on time, was thorough, and made sure all of my concerns were addressed. The service was efficient, and the whole process was easy from start to finish. I would definitely recommend them to anyone looking for reliable pest control service. read more

I have been using Preventive Pest Control for almost 15 years now. I have been offered many deals to move from Preventive Pest Control to another pest control company. Every time the deal looks good on the surface but when you get right down to it, no one can beat Preventive Pest Control on the value & customer service I get. I am a life long customer of Preventive Pest Control! read more

Jon took the time to actually listen to me and understand the pest control issues I've been dealing with. He came up with a game plan, which is exactly what I was asking for and hoping for. I really appreciate him taking my concerns seriously, and I'm hopeful that with his help, we can finally get this issue resolved. Thank you, Jon, for taking the time to listen and help! read more

Preventive Pest Control is always there when we have issues, with knowledge and expertise. Brad has been so kind and informative with every question and concern we've had. If there's any question or need for any type of pest control, Preventive Pest Control has you covered and will warranty their work. Always worth it for the price and peace of mind. read more

Cody is another good guy for getting the termites out of my condominium from preventive pest control services. He does a good job getting the bugs out from outside as well as the inside. I trust him at doing all that but especially the outside patio. I hope the bugs will stay away for good. Thanks again Cody for doing an excellent job! Kelly G. read more

It is like pulling teeth to get them to come inside where the real issue is. They would ring the doorbell once and not allow a reasonable amount of time to get to the door before they leave. My daughter in a wheelchair simply didn't have enough time to answer the door. The bottom line is they are charging us for a service they don't do. read more

We've had Preventative Pest Control for a while now. Joe our technician always goes above and beyond for both quarterly services and when we call needing services. He is very friendly. He is quick and comes same day and explains what he is doing. They have been the best pest control company we've done business with! read more

I called this company out to exterminate for roaches in October from a groupon deal and I have yet to see results. I thought if I have it some time I would see a difference but none as of yet And it's now been two months. They came and sprayed outside my home and inside but obviously it didn't work for me. read more

The owner has also personally came out a few times to help me when i had questions about a tree or bush and now i will use them to bring in some fill dirt for my foundatin/ grade it and new sod on top. i have the best lawn on the street, Don't have to mow for several weeks after neighbors. read more

We have used Preventative Pest Control for many, many years and Joe is our regular and our favorite service rep. We cannot say enough great things about Joe and preventative pest control. Joe goes above and beyond to make sure we have no bugs or critters. Thanks for the great job!! read more

"Matt is very professional and gets the job done. He called and texted to keep me updated and worked with my schedule, even when I wasn't home. He made sure my quarterly pest control service was completed without any issues. Great customer service and a hassle-free experience." read more