Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Very bad experience. They have these weird rules. And times of operation. Bad customer service will…read morenot recommend to no one.

The online process was good until the last 2 sections would not allow me to fill them in…read more.. therefore I could not complete. I drove to the Secure Space in Signal Hill (California St) where I have been a client renting different sized units. Jordan who helps me is excellent in every way-- professional, personable, informative great communicator and an asset to Secure Space. He was able to take care of what the online did not. I appreciate having him as a contact and liaison for the company.

Unprofessional staff. I feel like no one wants to do their job there. When I first wanted to move…read morein I called and was left on hold for an hour no response. I should've just left after that. I moved in and told I would get credit for having my own storage lock key for my next promo month. I only needed it for two months while my apartment was ready. I never got the credit and when I went in the go ask about it I accidentally said "refund" and Jarrius who was working at the front kept coming at me with technicalities and saying "we don't do refunds" which I understood, so I just explained how I was upset that I didn't ever get my promo when I was gonna cancel and instead he raised his voice explaining the same thing again. I just gave up. So useless, and disappointing because when I first came in he was so nice and helpful. They sure know how to get you in and when they take your money they just treat you that way. Found roaches and ants in my storage anyway.

We were moving and at the very last minute needed a storage unit…read more Although I had a lot of questions, I was able to get hooked up with the perfect size unit by 530pm on a Sunday. They were open until 10pm. We had our gate code and unit number sent to us and had our items in by 830pm. I didn't need the lock because I had my own, so I went to drop it off at the office and they are so friendly. Space was clean and in a safe area. This is the location across from Lis Alamitos High School on Cerritos (not Carson St).

I was with ESS for 3 months and the experience was pretty good. I had never rented a storage unit…read morebefore but Brian explained everything over the phone and was professional in person. We went over everything and made sure everything was working in about 30 mins and I was good to go. Kirsten was also helpful during my stay and showed me some of the other units they had when I needed to downsize. My stay was short so I didn't have Issues here, but I know it can get expensive quick. One thing to keep in mind is prices do fluctuate alot. It's best to keep an eye out online for prices. I was kinda nervous about having my things here so one day I added a 2nd lock for security and I got a call first thing in the morning the next day asking if it was me who had placed the lock. This let me know they do check all locks every day. That made me feel better about having my stuff there. Place was always clean whenever I arrived. Couple of weird folks around the gate area around the evening times but nothing crazy. I would rent here in the future.

Cherry Carson RV storage is a great place to store you vehicle, property. I like the kind staff,…read moregrear prices. The facility is close to most freeways .. you have daily access to your property. I highly recommend this facility.

Right now I had to give Cherry Carson RV a 3 only because of RJ who works the front desk. RJ…read morewouldn't let us speak to the manager Jay after already speaking to Jay in regard to work information on the application to rent a space. Our insurance which we do have, made a mistake on the VIN info. And RJ wouldn't let us talk to Jay to explain. He refused our rental. We needed to store our trailer because the city of Carson is giving tickets for parking our trailer outside of our house while we are preparing to move. We left and found another storage in Orange County when Daniel called and said that we could get the space at Cherry Carson RV because they offer their own insurance. Even though we have proof of insurance. So thank you Daniel for doing your job and fixing what RJ couldn't. The place seems clean and secure. Easy access. It's close to our home. So the value of that alone is helpful. I will update in a month on any changes.

I would not recommend this storage facility…read more The first issue is the misleading information regarding access hours. We specifically called the night before to confirm that we would be able to access our unit at 6:00 AM because we needed to retrieve an important item before heading to the airport. We were assured that there would be no problem. The next morning, when we arrived at 6:45 AM, access was denied and we were unable to get our belongings. Being locked out of your storage unit right before a flight is incredibly stressful and unacceptable. The second major issue is the constant rent increases. After only a few months, our rate was increased by approximately $40. Then, after being loyal customers for over two years, we were hit with another increase of nearly $120 per month. These price hikes feel excessive and unfair, especially considering there were no noticeable improvements to the facility or services. Customer service has been inconsistent, communication is unreliable, and the pricing structure feels like a bait-and-switch. They get you in with one rate and then continue raising it over time. Between the unexpected access problems and the unreasonable rent increases, this experience has been extremely frustrating. If you're looking for a storage facility that offers dependable access, honest communication, and stable pricing, I would strongly suggest looking elsewhere.

As a business customer for 15 years it is about time that I gave a shout out to StorQuest Lakewood…read morefor excellent customer service. Denise and Daphne are helpful and do whatever they can to provide good service, and everyone working there has gone the extra mile for us as a customer. I appreciate the location, the security of gate code access, and the fact that the business is kept clean and in good repair.

I never really leave reviews but I had to ! I had the best service experience by a young lady named…read moreEsmeralda! She was very helpful and explained everything to me. The service is great and would definitely recommend!

came for the first time and was assisted by Esmeralda she was super sweet and went above and beyond…read moreon getting me everything that I needed. Well pleased with this storage unit and I know my items will be safe.

We've been storing things with US storage center after moving and they have been great. Tiffani has…read morebeen super helpful when we needed another unit and is always there when you need something. She is awesome! This complex has great rates and is clean and convenient.

Excellent service from Tiffany in the office. She always was very helpful anytime we had questions…read moreand made the whole process easy for us. We had multiple units here for years. Located right off the fwy.

I've had a storage unit at StorQuest Self Storage, and my experience has been excellent. The ladies…read moreat the front desk are always so kind, friendly, and welcoming. They take the time to answer my questions and always provide outstanding customer service with a smile. The facility is clean, well maintained, and I always feel that my belongings are secure. It's rare to find people who consistently go above and beyond, and the staff here truly do. Thank you for all your hard work and for making every visit a pleasant one. I highly recommend StorQuest Self Storage!

I just rented a unit today and I got excellent service from Leslie. I can't begin to tell you how…read moremuch I enjoyed my time with her. She was very very attentive and very interesting. Come on out and rent a unit at this quality place with quality people.