There are rats at this place. Items are not safe. They raised the prices on me without.notifying…read moreme. This place is a rip off. Rent somewhere else if you can. Your better off if you go somewhere else .

Great Costumer Service clean facility Juan helped me explaining everything in great detail…read morewould recommend

I would like to take a moment to express my gratitude to Elizabeth and Terrance for their…read moreassistance with the RV parking space. They were both meticulous in accommodating my needs and preferences, ensuring my satisfaction throughout the contract. I highly recommend this storage facility, which is well-maintained, clean, and staffed by friendly personnel. Moreover, the facility is safe secure.

The manager, Elizabeth was great to work with. She was patient and professional while showing me 4…read moreunits that were available and assisted me in evaluating my space requirements. She made sure I knew there were pull carts available for use and even retrieved one for me. The facility is clean and secure.

edit: here is my proposed fix: Help the three employees (at…read morethe time of this original post) to start an LLC for management of the property, with oversight by an agreed upon third party. I say this, because I believe that they would be able to better-structure business patterns due to their proximity to the business and personal success in managing the difficult requirements. This would allow you both to succeed to the best effect, in my view. Thoughts? Send them to SouthStreetStorage@matthewhouston.net Draconian, heavy-handed tactics. "Cover Your Ass" contracts and then no notice of a missed payment until 22 days afterward when fees have already been assessed. I'm in a very difficult financial situation and dependent of the help of others, and now I find that my property is being held hostage, without my being able to prevent it in any way. I'm sad to say that this is on or for the industry, which is why I'd stated that I would never use one of these type businesses again. I was was convinced to do it by my edit: the corporate office guy's reply sort of gives the impression that these messages were left prior to the day in question. I've received voicemails, but not prior to September 22, when I wrote this review. This practice is apparently industry standard behavior. I'd previously had my property auctioned off by a similar company who did the exact same t

I have my storage at this location. The staff is very knowledgable and friendly. I'm very please…read morewith the location and its really clean. I really feel my items are safe and secure. Definitely recommend this location.

We were moving and at the very last minute needed a storage unit…read more Although I had a lot of questions, I was able to get hooked up with the perfect size unit by 530pm on a Sunday. They were open until 10pm. We had our gate code and unit number sent to us and had our items in by 830pm. I didn't need the lock because I had my own, so I went to drop it off at the office and they are so friendly. Space was clean and in a safe area. This is the location across from Lis Alamitos High School on Cerritos (not Carson St).

I was with ESS for 3 months and the experience was pretty good. I had never rented a storage unit…read morebefore but Brian explained everything over the phone and was professional in person. We went over everything and made sure everything was working in about 30 mins and I was good to go. Kirsten was also helpful during my stay and showed me some of the other units they had when I needed to downsize. My stay was short so I didn't have Issues here, but I know it can get expensive quick. One thing to keep in mind is prices do fluctuate alot. It's best to keep an eye out online for prices. I was kinda nervous about having my things here so one day I added a 2nd lock for security and I got a call first thing in the morning the next day asking if it was me who had placed the lock. This let me know they do check all locks every day. That made me feel better about having my stuff there. Place was always clean whenever I arrived. Couple of weird folks around the gate area around the evening times but nothing crazy. I would rent here in the future.

The employees at Stor-it Vault Self Storage on Paramount Blvd. Have great customer service…read moreMaria and Ray are awesome They all great Clean well maintained and secured facility I definitely recommend it to family and friend's

I want to Personally Thank Xiomara of Vault Storage and the employees of Vault storage for going…read morefar and beyond assisting me with all my storage needs questions and for providing me with a truck first 40 miles free in making my move even more possible I couldn't have gone any further moving without your help and most positive suggestions and assistance. Thank you Ms.Xiomara You guys at Vault storage is the best and your prices are more then reasonable in savings and over all security. 10 star rating on service and professionalizm.

I rented a small unit from this facility back in 2008 for around a year and recall how safe and…read moreclean the environment was. Back then it was under a different name. Came back recently to rent a unit and it is as if time stood still--Everything is clean and functioning. Applause to Maria and her team for being able to maintain the facility over the years! They deserve a huge raise and praise! StorQuest is lucky to have such a dedicated employee such as Maria.

Worst storage unit ever. I've been using this storage for 3 years. I have always been able to come…read morein at 6 am-9pm Including all major holidays as is stated on the card I was given as I got my storage unit. Around last month while I was in my storage unit I was leaving around 6:30 and I got locked in. I didn't know why I was locked in and I had to wait for 30 minutes for a kind gentleman to help me get out of my storage unit. Multiple times after that, I went back and tried my code but it didn't work, and there wasn't anyone in the office. So I tried to call customer service. Unsurprisingly no one answered. I called again a few days later and no one answered again. Then I called another day and finally someone picked up the phone. They spoke to me and told me that I have to have autopay enrolled to get "extended hours." That's the first time I've ever heard about this in the 3 years I've been using this storage unit. I had to find out after being locked in the storage. Then she proceeds to tell me that she will give me back my hours. So today, I went to my storage unit and I put my stuff in, and my boyfriend unfortunately left his phone in there, so we went back to get his phone at 6:10 pm, but guess what. We weren't able to go in. So I called and asked why my hours were still not back and if they could fix it but they said that they could not. So now my boyfriend doesn't have his phone and can't go to work tomorrow cause he needs to go during the "regular hours." Also they upped the price of my unit to 185 dollars a month for a tiny 5 by 5 unit.

Highly recommend!…read more Outstanding customer service at this location! Nathaniel goes above and beyond to make sure your experience at Public Storage is great!

I highly recommend this Public Storage location, not just because of the facility itself, but…read morebecause of the exceptional customer service. If you happen to visit during Chris's shift, be sure to stop by the office and say hello! Chris is friendly, easygoing, and incredibly knowledgeable about Public Storage. No matter what questions or concerns you may have, he always takes the time to help and make sure everything is taken care of. He's easy to talk to and consistently goes above and beyond for his customers. My husband and I have been renting at this location for quite some time, and we've never had a single issue. Whenever we've needed assistance, Chris has always been there to help. The level of care and dedication he provides isn't just for us, it's something he shows all of his customers. Chris, thank you for all that you do! Cookies are coming your way, and you're definitely on my Christmas list this year!

Thank you so very much for your amazing service I really appreciate how you handle my property with…read morecare !!! I absolutely recommend Lakewood self storage to anyone looking for great service :)

Friendly fast service, and clean units. Highly recommend! They have climate control units with easy…read moreaccess from the parking lot.