Large rat infestation throughout this facility when you sign your contract it states they are not liable for damage. I recommend going elsewhere because this facility will take no responsibility for the damage and destruction of your personal property you pay for them to store. I finally moved my things out from this storage and when I did there were live rats and droppings all over my items some things had to be thrown away. Completely destroyed I would keep driving if I were you. read more

Dont think of entrustin' your things to store here! You'll regret it!!! There's tons of homeless around the vicinity and even your things isn't safe at all. Go for a few pennies but decent and reliable to talk not with a people with mask! read more

Great selection of sizes very clean Very good value for size of units. Excellent customer service from Xiomara Escobar she was very professional courteous and helpful. I highly recommend this place. read more

This storage is infested with mice and they neglected to tell me some of my things have droppings it's disgusting it also smells like dead mice I asked them to have the manager contact me and they are refusing to even answer my calls to reimburse me for my damaged items the Hispanic lady in the front that speaks broken English is also refusing to have the manger contact me they are stating I owe them money however I paid for a month and was out before the time was due and they know they owe me money for my damaged items and they don't want to pay me seems I will go the legal route read more

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Stor-It is a great place. I recently started using this facility and they are very helpful and affordable. Specifically Xiomara, the manager. She helped me figure out what size I needed and personally walked me to the rooms to make sure it suited my needs. I would recommend this storage to anyone that asks. read more

WARNING: RAT infested with dead Rats in the units and in the walkway where the units are, my unit had been broken into and someone changed the lock on it, I couldn't even get in my own unit that I was paying for, had to get the lock cut off, then I was told couldn't be compensated for what was taken if i didn't have insurance on my unit. Dead RATS the driveway on the facility. Poor Customer service in the last 2yrs. Don't stop here, keep driving..... They also have A CUSTOMER COMPLAINT phone number but when you call it you can only leave a message, and hope that someone calls you back... They called the store instead of me while I was still standing there... read more

The worst ego driven customer service storage facility in Long Beach. They actually get off on telling you NO. They haven't gotten the memo that treating customers with dignity and kindness will keep them coming back. I'm moving out this week. Yeah they have a bad mouse problem too. Make sure you read the bad reviews. They're the honest ones. On their website it states this - "-It is still a family owned business and you will find friendly onsite managers at each of our locations. We work hard to offer great service and it shows, many of our tenants are repeat customers!" Their statement couldn't be further from the truth. They bully their customers, and when you ask for a manager they give you a number to call. Of course no one answers and you have to leave a message. The next day a manager calls you back then bullies you some more. This place is a nightmare. read more

Convenient (for me). Good price, efficient staff who are also friendly, clean unit and facility is clean and well cared for. My only quibble is the place where you punch in your code is on the right, so if you're alone you have to get out of your car to enter the code. read more

I have to say my disappointment in this company at this point in time is immense. I have been a long time customer with 2 units and always make my payments. Last month I was hit from every side and angle by one 2 by 4 after another. And I'm 71 not 21...resilience, at least physically, is much less with each decade of life. My 90-year old husband had 4 falls this year and the most serious last month. We were living on pins and needles, not knowing what the outcome might be. When someone falls at 50 or 60 it can take its toll - try dealing with it at 90! At the same time, my business partner transitioned and due to this CV insanity, his brother was not able to come to the US to deal with my partner's storage locker in Newport Beach, miles down the road. I took on this job not realizing the extent of the work involved. As I stated, I'm 71, and though healthy and fit, all of this has been extremely challenging and stressful! However, as if that is not enough, we have our home up for sale and the brunt of everything obviously is on me to make sure the house is in order and immaculate, furniture moved, furniture removed, and the place is presentable 24/7. Plus arranging somehow to be out of here for the many open houses (try that with someone who is not able to walk! Or be on his feet for more than a few seconds! What do you do and where do you go???) And with the home going on the market (and EVERYTHING that entails) at the same time as massive caregiving for my husband, and clearing out my deceased business partner's locker, and packing to donate, distribute and ship the valuables to his family in another country, I have day-to-day life to contend with. So needless to say I missed the month's payments on both of my units. Completely spaced on them with everything else of an URGENT nature filling my mindspace. In my counseling business and practice with patients and clients, I have always worked individually and compassionately to allow for issues and problems and make allowances for them. If it is an ongoing issue, we talk about it and work it out. If it occurs once or twice over a long-term relationship, I always give the person the benefit of the doubt. And I remember not so long ago when any business worth its salt did the same! People first...the money will come! Greed has permeated business today. Sadly... And this company has gone to seed! My artifacts were destroyed by rats in one of my 2 units...I got a 1/2 month rent for free. Whoopteedo! I let it go because at least the managers, John and Terri, tried to help in every way possible to make up for the damages. But the management is another story - and the new managers at this Long Beach facility are puppets. They and their bosses have no compassion for their regular, long-term customers whatsoever. No concessions whatsoever. No allowances for family health challenges, for unfortunate situations, nothing! It was either pay a ton of fees or we'll make a small useless deal now and you have to vacate immediately! What a joke! Complete coercion...reminiscent of the present government! Typical of the self-entitled, self-serving, money always first, perspective of today! Especially in these "woke" states like CA. Breaks my heart to realize how entrenched and dominated humanity and the business world have become in this self-centered, self-serving, cold, greedy, sadly lacking in empathy, community-destroying lack of human values. To put money so far ahead of a limited income elderly couple's small request for consideration one time over years of loyal support of that business... And especially after several great reviews WHEN they deserved it. THEY DESERVE NOTHING NOW! IT IS ALL ABOUT THEM AND NOT THEIR CUSTOMERS! One thing I know for certain after 7+ decades on this earth is that you get away with nothing! What goes around comes around. You cause harm to others and eventually, your day will come. That I am sure of for this insensitive, greedy, self-serving management team! Don't give me the crap about the computers and there is nothing they can do (blaming an inanimate object is laughable at best!) - what a feeble excuse for not helping a "friend in need"! Again: what goes around comes around. And life is full of consequences. No acts of kindness given - then none shall be received...in fact, you will reap 10 fold the opposite of kindness. Enjoy the ride! In summary, ditch this company and look for one that cares about its customers. Once we move I will be thrilled to see the end of this disgusting excuse for a management team! And a company??? God help us if this is considered a company of today and the future! HUMANITY BE GONE! read more

Beware!!! In this storage staffs are shady with explaining and will manipulate you, none other than an inside job who would have thought to steal my stuffs and profiled me. I dnt wear expensive or whatever. They'l tell you that its one of the tenants who are thieves. It was kept in depth or covered with cloth meaning in depth they took my stuffs and checked it 1 by 1 inside containers, and all luggages. Ridiculously done! Theres new stuffs and slightly used appliances and electronics were stolen! Still no remorse and disrespectful to do that to anyone! We all work for a living. If you can't help..atleast dont hurt people! You dont know what others have in their plate! I haven't seen any tenants closed to my spot everytime I visit the storage for them to say "I dont know maybe its 1 of the tenants here" Be very careful!!! Karma is a b*+#%! read more

Had a great experience storing with them for about 2 years before i decided to move out. Great service by the staff. Clean storage units. Highly recommend this place to anyone who is looking for a storage facility. Thank You John, Terry & Xiomara. read more

This is the first time I've rented from Stor-It but I've got to tell you, compared to PS, they are great in the customer service department! I am glad I found them and I was lucky to get on a special promotion. My rent is about 1/3 less than it would have been elsewhere. The facility is clean and easy to get to and I'm on the ground floor. That is a plus instead of having to put your code in for every door you open, and the elevator too. I recommend this site!!! read more

1) My main qualm with the storage facility is that the facility closes too early, so if ur having one of those long moving days u won't get into this facility after 6:45pm!!!!! 2) Make CERTAIN that ur gate code OPENS the gate up or u will not be able to get in. It happened to me but was quickly rectified once management was aware. They keep the grounds exceptionally clean and organized and quick to respond to your needs. read more

I would highly recommend Store It Self Storage in Long Beach CA. The units and grounds are clean and secure. I feel good knowing that my items in storage are safe. I shopped around and was so happy with the managers and how helpful and friendly they are. I tell everyone who needs a storage unit to contact Terri! Thanks, Lisa F. read more

If I could give this place negative stars I absolutely would. No question. Biggest freaking hassle of my life. Made an incredibly hard time nothing but a hassle only one person there has any empathy. Rebecca is TERRIBLE at customer service. read more

This is by far the best storage place I have every used. The transition to move-in was easy, fast and efficient. The resident Managers John and Terri are always nice when I stop by. This place is clean too! This is definitely a place I would recommend to anyone who needs to store their belongings. read more

This place has the worst customer service and when you call the corporate number to voice your concerns you just get an answering machine and no ones is available to answer your questions and/or concerns. The previous resident Managers John and Terri were the best. They were always available to listen and provided great customer service. The new managers Xiomara and Carlos are very rude and could care less about customer concerns. I would avoid this place and will be advising my family and friends to the same. Will be taking my business elsewhere. There are two storage facilities up the street. One across the street and the other one a couple of building next to this one. read more

This storage unit is the best in Long Beach! The owners are absolutely wonderful. They were so accommodating and were always available to help with any concerns I had. If you need a short or long term storage need, this is definitely your place!! Teri THANK YOU so much! read more

I have had a storage facility before from other companies however this is so far the best. The on-site place is clean, access is easy not mention the customer service is awesome. Friendly, smiling people who seem to enjoy their job. Offered rolling carts to help move items easily. Other facilities didn't offer that at all. They have great discounts. I'm glad I shopped around before I just picked one place. read more

They always provide great customer service. The storage units and areas are clean. I went to different places and tris by far was the best and they offer competitive rates. I will be referring my friends and family here. read more

I've had a great experience since day one. They are very nice and helpful. I needed a storage unit asap, they were great and found the perfect one for me. I also love it's so close to my house. The last storage place I had was a lil far and way more expensive. This place has great prices. Thank you for everything! read more

Out of all the storage places in Long Beach Stor-It Self Storage was understanding of my needs and budget when deciding to rent a storage unit. They accommodate my every need and I am one happy customer. not to mention their customer service is amazing. Come check them out if your looking for a storage unit. read more

Stor-It Self Storage - Self Storage Near Me - Long Beach, California

I would not recommend this place to anyone. All my things that I've stored in this place was stolen. None of the management dont know how my things were stolen...they were not very helpful at all. They did not inform me when my things were stolen, instead they just covered it up by putting a new lock. I end up paying for the storage with nothing in it till I came in to find out that my things were gone. Really awful place to store your things. The place is not secure at all. Anyone can come in and out and cut the lock and steal anyones things that are stored. I would give this place a no star at all. read more

I checked 3 other storage facilities and their pricing. I was really concern about pricing and found Stor-It Self Storage. I called to acquire about pricing and gave me a good quote. I went to check out the storage and liked what I saw. 5x10 for 72$ a month is good for me. Other places wanted 70$ for 5x5 way to much for a small storage. read more

The staff here make this place. From cleanliness to service great bunch.!!!! Came in for a small unit ended up choosing a midsized one. And in the end got the large one and they made it a smooth process for us read more

Ana was amazing with facilitating my purchase of a large unit to accommodate my family's storage needs. She was friendly and patient and was very knowledgeable about the units. She offered several suggestions based on my unit location preference. I made a lot of calls and checked online and these guys have the best pricing in town. The unit was was clean and the facility had well maintained grounds. read more

This storage facility is awesome! The facility itself is clean and I love the inside storage unit we have. It's secure as you have to have a combination to enter the property just like other storage facilities. But the key with this particular storage facility is that the employees are so friendly. Manager Teri is extremely helpful and always cheerful everytime I talk with her. Thank you so much! This place is also much less expensive than other name-brand storage facilities so give them a try. read more

John and Terri, the resident managers are incredibly kind and flexible. My husband and I unexpectedly moved back to Long Beach and had nothing in place except a temporary spot to sleep, leaving us the need for a storage unit. As we drove into Long Beach we made a couple of calls to local storage facilities and as we thought we were pulling into one we called, we accidentally ended up here. We went in to chat with them and it ended up being cheaper for a larger unit and they got us in immediately. The facility is very clean and not very busy, and seems secure. It is the perfect fix for a temporary storage situation! read more

This place is great! Speedy service, workers are always nice, and helpful. Ive lost/forgotten my key to my lock a couple times and i live 200 miles away. After checking my identification to confirm i am the renter of the unit they quickly got the lock off for me. I feel very comfortable leaving my things there. Their hours are accommodating to my schedule and the facility is always kept clean. I highly recommend this place. read more

The storage facilities are great! The other storage places in my area are way to expensive! I have a 10x10 unit and the price I pay monthly is a very reasonable price, not to mention all the great discounts they offer as well. The place is very well protected with security cameras and all. Thus far I am extremely satisfied with the service!! read more

I have been using a storage unit here for several months now and it has been extremely easy and well-priced! The staff are all SUPER friendly and are all very helpful whenever you have a question or need help with something. They also make an effort to give you discounts in whatever way they can! read more

Great place to storage your stuff. Great customer service, clean units, easy access

Super friendly, quick and easy, no hassles, nice clean facility, and reasonable rates!

This storage unit was exactly what I was looking for: good customer service and a moderate price compared to other storage units. Payments are easy to make and management is very willing to work with you on any special or urgent timelines. I had a great experience with this company and would definitely start here if I needed to store anything again. read more

Stor-It Self Storage is an awesome place. Okay, what makes them awesome, you ask? From a storage facility perspective, they are like any other. I had checked out 3 other places. But it is all about the people running this place. Last September I went there to get a feel for what they offered and the pricing. I was preparing. I said to myself, these people are pretty cool. If I rent a space, want to do business iwth them. So when my house sold, I went back and I am glad I did. The folks at Stor-it are wonderful and a pleasure to work with. read more

I have been at this facility for a while and love the extra concern and care that John and his co-Manger provide. They really embody the true spirit of customer service. read more

Before I checked this storage facility I check 4 other places. Most of the places I checked the rate was really expensive and almost unafforable. I decided to seach other storage facilities and I found Stor-It Self Storage in Long Beach and thats the place I decided to place my business with. The quotes are very affordable and flexible. They have all sizes of units you can pick from and Im sure you will be happy with the service because I was!!!!! read more

I would recommend this place to anyone who wants to store their stuff in a great location. Also the management are very friendly and helpful. It's always nice to go in and out of my unit and see them with a smile. =) read more

The people here have been really helpful, they've even gone out of their way to solve problems that have come up, they are very polite and explain everything and stick to their word. 5 stars read more