Best storage experience ever.Best storage manager in town.Highly recommended.Had problem with…read morelock...removed fast and efficiently.On site staff,very courteous and helpful.Easy access,and reliable.Unit was clean and safe...even at night.Thanks

WARNING. Protect your property. This place does bait n switch, after you sign contract they add…read moreall these feeswitch out notice. If you are more than 30 days late they charge you additional $200 for "auction fees" that's before the. legal 60 day auction lien fee when your payment is legally in default not to mention they increase at their discretion an additional 40% and charge you for an additional protection fee . I never received my 30 day notice of price increase and they BAMBOOZLED me. This is my personal experience. luckily I have proof and documentation of it all.

Friendly staff. Clean facilities…read more Everything is newly built and in excellent working condition. Security is very good

This storage place is the worst they advertise low storage rates to lure you in. They gave me half…read moreoff my first month and then my rent went to regular price fine yes I agree to that sounds good. A few months later I get on disability due to a slip and fall. Me being a good customer trying to hold my end of the deal up. I send my boyfriend over there to make a payment for me because I had not received my disability check. He does so next month comes and he comes to my house and says hey your storage place charged me $257. I said what no way why you paid it last month right? Yes I did. He says well what did they charge you $129 ok let me call and see what the problem is I call over there. Low and behold the woman was extremely rude yelling in my ear, sir. You gotta put your pin code in. I said go ahead and finish up that customer. I'll call back. She says no no I'm done helping him she continue to scream to him from the telephone in my ear and then when I says OK are you sure you don't want me to call back no ma'am give me your unit number. I said I don't have my unit number. I don't even know what it is to be honest with you. I just put my stuff in there and I don't even go there often. OK give me your name. Can you break it down to me and let me know why the storage unit went from 129 to 257 and how come nobody called me and let me know. And why did you go ahead and charge his card again that was really embarrassing for me. I just asked him to do it that one time until my check came, and then they were taking it out again without even asking I was so embarrassed and then to be doubled in price. I freaked out. I said oh shit what the hell why would it go up that much? She said ma'am we sent you an email stating the prices were gonna be raised I said the prices we're gonna be raised and doubled and I said I don't have access to my email man can you send me something along the lines of a text or in the mail? Oh no, that will cost three dollars extra. Well You don't have a problem sending me it if I am a little late. If the payment does not come out of my account that same day, they text you three or four times that day and the next day no five day grace period. No nothing they bug you till they get the damn payment, that's why I sent him the first time their money hungry they bug you on the day. Your payment is due if your payment does not come out of your account automatically and then they double your rent with just a freaking email and then the lady says oh no no no I'm not gonna listen to this and then hangs up on me girl I just listen to you yelling in my ear for two minutes to another customer that's not professional. I offered to hang up and call back so you could finish helping the man and then you wanna get on me cause I'm freaking out saying oh shit what the hell you tell me somebody on disability how they can just have their whole life in a storage unit and then just get an email saying that your rents getting doubled. How in the heck am I supposed to go over there? Get my stuff out with a broken back and now move it to a new place. I can't afford to pay movers to do that for me now I am stuck paying this payment I will never ever ever ever ever ever. Use them again. Refer anybody to them or go back to them again it is the worst experience I have ever had in my life.

my unit has roaches! i recently went to my stag storage to pick up photos of my deceased parents…read moredrinking soda because it was hot,i sent photos and a video asking what is protocol after roaches ran from inside my unit!! after talking to eva today she's blaming me for drinking soda!!?? how's that possible when i just went in my storage?? i haven't been in my unit for over a year!i haven't added anything to it, i've been in my unit 5 years now!!! no help no answers but to move to a different unit!???? what about the contamination!???? i'm so thankful for the men who work there that have been a tremendous help! fix the problem t in that whole building!!!! and obviosly get this woman in your office in check! unprofessional,rude and no help at all!!!!

This place has been really good, so far. It's Inexpensive compared to other storage facilities. The…read moreservice is really good. Eva at the front desk helped me get the unit i wanted. She's super attentive and nice She made sure I had all the info I needed. Very clean, I was able to bring in and store a lot of boxes and things from my move. They really are a blessing.

This location is new but the staff are difficult to deal with. Be advised if you have a truck…read morethat's even one foot longer than the parking spaces they will literally threaten to call the fire department on you. A man named Ruíz was particularly unhelpful and required me to move my truck to the back side of the building. I have chronic back issues and my truck was not blocking any cars but they still made me move. I hope if you choose this location you have a better experience than I did. I will be looking elsewhere for my storage needs to a place with better accessibility and friendly staff.

They are very pricey, but service is good and facility is clean. Check other storage places before…read moreextra storage.

This business needs to change its hours online!! It says that it has a 24 hour kiosk - the kiosk is…read morebehind a LOCKED door . It says online that they open at 6 am , meanwhile I've arrived @ 8 am to a very locked door that says they don't open until 9:30. This is not a great way to retain customers or garner new ones.

This is regarding the on site Manager Thelvi. On July 14 my father went to pay for his account till…read morethe Month of August. During his visit there, he started suffering from pain and went outside near a wall trying to hold himself up. The manager came out and accused him of peeing saying "she saw it with her own eyes" he denied her claims and asked for help, got to his knees and begged for help. She refused continuing to make false accusations and threatening to remove his stuff from the property within 2 days despite him just paying for the account. He has been a loyal member for 4 years and had never experienced something of this sort. My dad was hospitalized that night and was in the hospital for 5 days. Meanwhile my family and I went to talk to her and she continued her lies and give us a run around. Wouldn't provide her name right away, claimed no cameras show in that direction, that she would provide a refund in 3-5 business days as she had told my dad the day before. That she'd extend the move out date for a week so that we could gather the belongings. Fast forward to today my mom went to show her the space had been emptied and clean and asked about a refund and she stated none will be provided. She never documented she'd provide one for her own benefit and continues to flip flop on her actions and on what occurred the day of the incident. This is incredibly enraging and more so that she had no proof of her accusations and was backed up by her hire ups. We're asking for a refund and will not stop showing up to the site until something is done regarding her actions, behavior and false promises. She knows the account so she can tell you where to reach out to. I attached the receipt to show he did indeed paid his account.

The only thing about this location is it is VERYYYYY hard to get approved for a truck. But once…read moreapproved they will make sure yu get the truck yu need. Also this location always has a lot of options and I believe this is because it's so hard to be approved. You have to do everything through the online portal so it's a little complicated and tedious. Listen I got my truck today completely on empty. What a waste of miles having to get gas first but UHaul secret; return the truck on 1/4 tank and you get a $57.50 credit added to your bill!!!!! Overall it's decent minus the online agent requesting 7 selfies because you have a hair scarf on. Nevermind the pic of your drivers license you just provided. Whooo Compton lol

I tried to rent a truck. The online service it's very frustrating. Even when I went to take…read morepictures of my ID when I requested it online. It asked me again to take pictures of myself and again picture of my id front and back. I asked for help to one employee and right away she said. To picking up a truck you need to do it online only.

Nova Storage has been such a great asset for us after our recent move. It's very clean, secure, and…read morewell maintained. I especially appreciate the gated access, which adds an extra layer of security and peace of mind. They offer a variety of storage unit sizes to fit different needs, and the staff has always been friendly and helpful. One of the biggest conveniences was their moving truck rental, which made the moving process much easier. The only downside is the limited access hours, but I understand that's part of maintaining security. Overall, it's a reliable storage facility that I would definitely recommend.

I've been renting here for a while and I love it. The staff is very friendly and helpful. The place…read moreitself is well lit and quiet. I like that the price stays consistent, only increasing yearly. The sizes available are great.