Was assisted quickly upon arrival. Facility is clean and…read moreaccessible. Highly recommend

I've rented plenty of storage units over the years, this was one of the rudest staff members I've…read moreEVER interacted with. Just horrible communciation skills. That's how you lose potential customers. Check the units before renting, the discounted ones are discounted fora reason. You get what you pay for. Go elsewhere.

Superb customer experience across the board! Any task you need when it comes to moving the staff…read morehere will help you tackle it. Throughout multiple visits Derrick Ernesto Daisy Gordon you name it, they have your back. I now have two units do to the efficiency & the way this staff run the business. Thank you for your help Saf Keep Gardena!

Be careful with this place keep your receipts and always keep track of your payments because this…read moreplace will try to scam you and then play dumb when you call to ask what is going on twice there has been a rent increase which I understand and complied to pay but I noticed that they increased my rate $12 which is what they said it would increase by but then there was a added $3 charge that I was never given an explanation for now they are trying to do it again $12 increase this time with an additional $4 charge again with no explanation where this other fee came from they manipulate the rate by listing the additional in with the old charge as if I had been paying that extra amount all this time but all my paperwork and bank statements show otherwise disgusted with a business who thinks they can get away with this

The main reason for my positive rant is the customer service at this particular location knocks it…read moreout of the park. The place is immaculate and the employees are truly some of the most compassionate and helpful. The latest addition to the team at this location is Jasmine. Added to this group with the rest of the hard workers here with a kind , helpful disposition and good energy . Thanks to Bertha as well whose above and beuong

Nothing wrong with the facility or people, but they jack up your monthly rate after you have only…read morebeen there 6 months and then you have to beg for them to reconsider the rate hike. This happens every 6 months and I am not talking about a 10% increase. They jack it up 30% or more each time. This is a predatory business model not unlike payday loan places. AVOID

I was scheduled to move on a Friday and about 2:00 pm, there was no staff to help me locate a doly…read more I tried calling and left a voicemail and no one returned my call. I'm regretting my decision to move my belongings to a public storage.

This location seems is poorly run. Often times, the office is not open during operating hours,…read morewithout notice to customers. Truly unacceptable.

Irma helped me get my storage setup she was amazing. Definitely recommend this location 10/10read more

Everything went well! Great customer service and friendly staff. Clean facilities with…read moreair-conditioned spaces.

I've had a storage unit storage here for about 2 years so far. Gilbert is awesome, I constantly…read morehave fedex packages delivered here and he will immediately let me know when they've been delivered. The facility is clean and well kept as well.

Summary of My StorQuest Experience - Been at this facility…read moresince 2017 - Older facility and place does smell like it - Manager and staff are very friendly and helpful - Never had a break in with my unit - During access hours, no code is necessary to enter elevator or property - Security cameras watch/record everyone entering the property - Carts are always available in the "lobby" area outside the elevators, which isn't true at other locations - Unit could be better lit but i never felt unsafe in there by myself - Extended access hours are available, if needed - No climate control - Used DampRid to control humidity and smell inside my unit and that seems to work

This is my second time using Public Storage. The first storage unit I rented was located in…read moreRosecrans. That facility was clean and the staff was helpful and friendly. This second facility is the same. I was able to move my stuff in within a days notice. The staff are friendly and understanding of my needs. I scored on the price/sq ft of the unit that I rented thanks to their help on finding me the best deal. Both Public Storage facilities have nice, clean parking lots. The restrooms are clean! The elevators work! The staff is always ready to help. There are at least 8-11 roller carts Location is easy to find.

Run away! Elevators break down more often than not, really sucks if you have heavy items anywhere…read moreother than the 1st floor. Not to mention they increase your bill every month. Also, what's up with the dolly policy? 1 person hogging 3 dollies?? Ridiculous establishment. Employees tend to be helpful tho, most of these issues are kind of out of their control and corporate should be held responsible

I rented a unit on October 10, 2025, and on October 20, about 20 minutes before closing, I…read moremistakenly closed my account. The very next morning (October 21), just two hours after they opened, I called to undo it. The unit hadn't been rented, and I still had 21 days left that I had already paid for. When I spoke with the manager, Ms. Cynthia, she told me the closure was final because I had signed the vacate form. I explained that it had been less than 24 hours and asked if any exception could be made given the circumstances, but she firmly declined and said there was nothing she could do. Her tone was curt and dismissive. While I understand the importance of company policies, the lack of flexibility or empathy for a genuine mistake was disappointing. Good customer service often means finding reasonable solutions--especially when the customer acted quickly to correct an error and no harm was done to the business. I hope Gardena Self Storage management reconsiders how they handle such situations and empowers their staff to respond with more understanding and professionalism. Everyone makes mistakes, and I tried to fix mine right away. I wasn't asking for special treatment--just a little understanding and fairness. The lack of compassion and willingness to help was extremely disappointing. I left the conversation feeling dismissed and undervalued, and it's an experience I won't forget. The unit was clean and the grounds were well maintained. The access hours are very limited and they are not big on providing excellent customer service.

From the owner: Proudly Serving the Community of Gardena Since 1976.read more