I was scheduled to move on a Friday and about 2:00 pm, there was no staff to help me locate a doly. I tried calling and left a voicemail and no one returned my call. I'm regretting my decision to move my belongings to a public storage. read more

This location seems is poorly run. Often times, the office is not open during operating hours, without notice to customers. Truly unacceptable. read more

MOVE OUT DAY: SHITTY LESS THAN 1 STAR Read my google review too. I was stopped at the gate for 1 min to tell the man picking up my couch to simply follow me. Iris or Cynthia yelled at me. They could have used a different tone, they could have come up to my car but NOPE. There were NO vehicles beind me waiting to get in and NO vehicles waiting to exit. I could understand getting yelled at if i was there for 5mins but seriously ? I wasn't carrying a conversation with this man. Also, the fucking elevator was broken. What are the fucking odds ?? LUCKY ME. CORPORATE STILL HASN'T offered a discount or reimbursed a month but yet RENT IS BEING RAISED TOMORROW...FUCK YALL. read more

Quality: Great storage space and clean Value: not a bad price if booked online But the real star here is Leo. She's amazing and really helpful. It was my first time using Public Storage and she's awesome. Thank you for the help! read more

After a stressful move out, Krystal was there to help and very nice. She was very patience, answered all my questions (yes a million of them), and allowed us to shop around to see what storage suited best for my needs. Very professional, very patient, very admirable because I was expecting a totally different experience but I was wrong and received such a nice experience. Looking forward to staying here for a couple of years. Staff is nice this far and the premises seem very secure. One last thing.. Krystal went out of her way to help me out once I signed the contract for the move in, currently there wasn't any dolly's on that loading area and she immediately brought me 2, and that so helped the process to move the stuff from the U-Haul into the storage space. Thank you so much. Kindly appreciate it :)) read more

The reason for my call was that my rate increased twice in less than a year. It's now over $314 for the same space. This is NOT what I agreed to for this size. I was told that there was no contact number to the corporate office. I'm a small business owner & I would never change my rates/fees for my clients unless I provide extended hours....ie (LARGER SPACE for increased rate, I understand) ! NOT HAPPY. I'm sure I'm not the only customer that feels this was...VERY BAD SERVICE, as for the phone representatives they are only doing their job. (They also believe the 2 increase in less than a year for the space size is also unfair) read more

Requested a storage unit. When I got there everything was ready including the lock. Easy peasy. I give five stars for how easy they made every thing for me. The quality of service was outstanding. A great value for the money. read more

Very Helpfull! great price. Venessa was the best at helping me ! thank you. she made it very easy to rent. . read more

Vanessa had outstanding customer service . impecable knowledge on the unit. she went above and beyond to make sure we were well taken care of . read more

It's pricey, dirty like old and worn out. Needs a paint job and too many flies in the elevator lobby. The staff is super nice and usually cleaning the floors. But no way they can freshen up the building like it needs to be. They always lock the front door. I find that weird. The staff comes and opens it quickly. But it feels like they are afraid of getting robbed the dollys should be inside the store so they don't have to come outside and unlock it. they should offer regular dollies as well. If they put the dollies inside then the staff could keep track of them being returned and they wouldn't have to lock the doors and leave the store. That's how I've seen it done at other places even other public storages read more

Professional and Great costumer services Took an extra mile to help with service Very kind and respectful read more

Vanessa helped me in getting my storage fast, she is so helpful. Thank you she is so wonderful

BE WARNED!!!!!!! DO NOT RENT FROM PUBLIC STORAGE! LOTS OF THEFT AND VANDALISM AT THIS LOCATION! I rented a parking spot for my vehicle. I requested a spot where my vehicle could be securely seen by the cameras. I was told to buy a tarp for the vehicle which I did. I secured the top with 4 bungie cords (front to back, side to side). Two months later, the tarp was stolen. I asked for the camera footage and was told they were too busy. I requested a different spot closer to the office after the theft and was told NO. Two months after the theft, I was told someone ran into my vehicle causing damage to the panel and the light. Again, I requested the footage so that we could identify who hit the vehicle. Again, I was told it wasn't their problem and that they were too busy and it wasn't their problem; they didn't care. I contacted the on-site manager, the district manager and the regional manager. All told me it wasn't their issue or problem. Public storage doesn't take responsibility for your household goods nor your vehicles. They take no responsibility in making sure your things are safe. They only care about YOU paying the monthly rent. I was left with a $500 deductible for their negligence. When I contacted the regional manager, she hung up the phone in my face! I told her that I record all my calls, so I don't understand why she did that. DO NOT RENT FROM PUBLIC STORAGE ANYWHERE! THEY ARE RUDE AND THEY DON'T CARE ANYTHING ABOUT YOU AS A CUSTOMER. GO ELSEWHERE. read more

See all

If you are looking for the worst customer service then this is the place to go. The sales representative Mireya was rude, and extremely disrespectful; she overcharged us and when asked she rudely made changes and adjusted the bill. She went as far as threatening to have our stuff throw away if we kept complaining, when my husband asked her for her manager she said that he could do as he pleased because she did not care and pointed to a corner where the manager's name was and of course there was no phone number next to it. We were in a hurry and had no choice but to rent the storage at least temporarily while we found something better; it could have been a bad day for her and we are sorry about that but nothing excuses her behavior, will never go back here, just hope management can read our comments. read more

My friend rented a storage yesterday.. amber and Brittany were great!!! I couldn't ask for better service and i liked how i was treated!

I was lucky to have a fantastic experience with this Public Storage location. The manager Cristina was an absolute professional. Believe me I bugged her a lot over a specific storage that I needed. Each and every time I called to "bug" her she was awesome. She was patient and understanding of my complicated situation. On the day before I had to move, I had to change the size of my storage at the last minute. She was very accomodating by finding the exact size I needed. The rates at Public Storage were almost 30% less than the other storage where I had my items. I strongly recommend you price Public Storage. Their rates are very competitive. Not to mention the level of professionalism you will encounter. Before I settled on moving to the Gardena location on El Segundo, I called others. Throughout each conversation, I received the same professional attention. However, Cristina is the best. read more

They will run promotional campaigns with the promise of only paying $25 for the first month only to bill you $76 more after a week. It's hard to get a hold of them. Pain in the ass! Please avoid! read more

Aasia is so helpful and so nice! I went to ask a few questions about the location & security and she was nothing but kind and patient. I definitely recommend you talk to her ! read more

Kudos to Mireya on her excellent customer service !! She's been very helpful and professional . She was so good in fact I offered her a job to come work for me . She declined due to the fact she said she loved what she does there and enjoys helping people. This Woman deserves a raise . read more

Kevin and Christina were very helpful everything was a fast and speedy facility was clean

Cristina is very professional and friendly it's good to find such great customer service which is rare.

Clean facility, Excellent Customer Service, Worked with Ms. L. Bradley. she provided a clean storage for us and was very friendly.

I have to say my experience here was great Aaron was very nice, great customer service.he helped me out very much and made sure I was satisfied before making any decisions.thank you very much I really appreciate the way you treated me... read more

Christina and Robert are awesome. Christina is very patient, knowledgeable and extremely helpful. Thanks to Robert for helping me put the heavy stuff in the space. read more

I been with public storage in Gardena for 3 months. The customer service there was excellent. The owner even assisted me with other services in the area. I would recommend this public storage to anyone looking in the area. Thanks guys for the great customer service!!! read more

Great place helpful staff. S. Mireya was very helpful. The location was clean and close to where I need it to be. I got a good price online.

Christina is a great asset to this company. She is so sweet and always is so happy when I come in no matter how her day is going. She has asked me to leave a review for her but I never have the time. Christina if you read this, you are the reason I say with this company, if it were not for you I would have left and when to a another storage company. Thanks girl and I'll see you next month when I pay my bill. read more

I've stored my car here for years and i have never had any issues. When ever i had any issues i speak with any of the girls in the office and they always help me out. Christina at this property has been asking me to complete this review for her, i never get the time, but here you go girl. : ) No matter what the weather is like or how she is feeling i always see her with a smile on her face and we have a quick conversation almost everyday 100 star review. read more

I don't have a lot of patience, when I have to wait to make tranactions, but for some reason, I stayed and waited this particular time, Julian (storage attendant) showed such great customer service, this customer was not happy, by the time Julian finish helping this upset customer, the outcome was that the customer walked out feeling a whole lot better and satified, GOOD JOB!!!!!! JULIAN. So, I waited patiently to receive the same great service. read more