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    CubeSmart Self Storage

    3.7 (77 reviews)
    Closed 9:30 am - 6:00 pm
    Updated a few days ago

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    View of the exit
    Kenisha D.

    So I'm conflicted in the type of review I should leave. I've been with CubeSmart since August 2015. Since I've been here, the fees have increased by $100. I was never told why the fees were increasing, just that the following month I'd be experiencing an increase. I don't know how other storage facilities work, but I feel like a month's notice isn't enough time to figure out whether I should look for an alternative facility or not. I notice now that they have deals for people who want to rent now, but once you're a customer, they no longer offer any incentive and it's unconscionable. The initial reason why I went with CubeSmart is because they had a moving truck available for tenants. When I finally needed to use the truck--youuu guessed it: they got rid of it. I wouldn't have had any issue with this, but when rent for a small unit is $144 per month, then of course, I'm wondering what I'm paying for. Here's the conflict: my items have been safe since August 2015. I have not had any issues with breaking in in my particular unit and I believe that the security systems in place here are decent. I've had some interaction with staff. Yolanda was very friendly. There is one other man who is NOT friendly whatsoever. Movers coming in to drop off items couldn't come through the front (so of course they needed to enter through the exit), and instead of talking with me and the drivers (which we were trying to do before they entered in), this particular worker rudely yelled at the movers and said they were trespassing. All in all, the safety here is great, Yolanda was nice, but the pricing and the continued increased pricing is horrible.

    Police taking another police report of yet another break in
    Fernando C.

    This place is the worst. They have an average of 2 or more units being broken into a week. One day they broke into over 20 units. The company refuses to put up cameras or hire security guards. I have heard homeless people sleep in some of the units and come out after they close and break into the units. The cost might be cheap but I'd rather not have my stuff stolen.

    Front desk
    Alyssa E.

    Walked in, office was nice and staff was friendly. Wanted to rent a space because I am moving soon and want to start purchasing furniture withouth having to clutter my house. Laterra helped me with my lease and honestly was so genuine and friendly. I was so happy that I was able to have someone that wasn't just trying to sell me a space. Had I known it would have been this easy, I would have come in a long time ago. She took the time to walk around the facility to show me the space that I would be renting and it was nice and clean. I feel like my belongings will be safe and watched over here. I say that because the staff seem like they are very watchful, going through the facility at all times of the day. This made me feel very comfortable and I'd definitely recommend this place to friends. Thanks guys!

    Be ready to get one of these after u get it.

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    5 years ago

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    2 years ago

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    9 months ago

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    2 months ago

    do not rent here someone broke into my unit and stole everything out manager really not helpful

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    7 months ago

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    1 year ago

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    10 months ago

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    1 year ago

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    3 years ago

    Business owner information

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    Lauren H.

    Helpful 4
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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    8 years ago

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    Loc H.

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    6 years ago

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    3 years ago

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    Tonya M.

    Helpful 3
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    6 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    3 years ago

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    8 years ago

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    Nick R.

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    4 years ago

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    D.J. B.

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    6 years ago

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    8 years ago

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    Nick R.

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    4 years ago

    Go talk to Michelle good prices and pretty nice storage units. Not going to find better bang for your buck

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    6 years ago

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    7 years ago

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    6 years ago

    Great storage facility friendly staff. Very helpful with all your needs. The manager is very nice thanks.

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    7 years ago

    First time here !!!!!!! Brenda and Yolanda where super attentive and where super sweet !!!!!! They helped me out with everything I needed.

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    7 years ago

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    5 years ago

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    10 years ago

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    4 years ago

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    Dan A.

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    6 years ago

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    8 years ago

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    Page 1 of 2

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    Review Highlights - CubeSmart Self Storage

    . Main point is that Yolanda cared and that's an unfortunate rarity in today's world let alone businesses

    Mentioned in 22 reviews

    Read more highlights

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    Extra Space Storage - Exterior Units

    Extra Space Storage

    (101 reviews)

    We were moving and at the very last minute needed a storage unit…read more Although I had a lot of questions, I was able to get hooked up with the perfect size unit by 530pm on a Sunday. They were open until 10pm. We had our gate code and unit number sent to us and had our items in by 830pm. I didn't need the lock because I had my own, so I went to drop it off at the office and they are so friendly. Space was clean and in a safe area. This is the location across from Lis Alamitos High School on Cerritos (not Carson St).

    I was with ESS for 3 months and the experience was pretty good. I had never rented a storage unit…read morebefore but Brian explained everything over the phone and was professional in person. We went over everything and made sure everything was working in about 30 mins and I was good to go. Kirsten was also helpful during my stay and showed me some of the other units they had when I needed to downsize. My stay was short so I didn't have Issues here, but I know it can get expensive quick. One thing to keep in mind is prices do fluctuate alot. It's best to keep an eye out online for prices. I was kinda nervous about having my things here so one day I added a 2nd lock for security and I got a call first thing in the morning the next day asking if it was me who had placed the lock. This let me know they do check all locks every day. That made me feel better about having my stuff there. Place was always clean whenever I arrived. Couple of weird folks around the gate area around the evening times but nothing crazy. I would rent here in the future.

    StorQuest Self Storage

    StorQuest Self Storage

    (7 reviews)

    It was quick to get a storage unit they gave me a promotion…read more She explained the rules and policy in 5 minutes

    I must say that the customer service I received was truly exceptional. I was greeted with a warm…read moreand friendly smile from Jacklyn, which immediately made me feel welcome. She was knowledgeable but also went above and beyond to assist me with all my storage needs. Jacklyn patiently listened to my requirements and provided valuable advice on selecting the right unit size and features that would best suit my belongings. The price was also more than fair. Her expertise and attention to detail made the whole process seamless and stress-free. What impressed me the most was her genuine willingness to help and build that rapport with me. She took the time to answer all my questions, alleviating any concerns I had. Whether it was explaining the rental options, or offering packing tips, she was there, ensuring I had all the necessary information to make informed decisions. The facility itself was well-maintained and clean, with excellent security measures in place. I feel confident that my belongings will be safe and secure during the time in storage. The convenience of accessing my unit by driving up is an added bonus. The professionalism and dedication to customer satisfaction were evident throughout my entire experience. I highly recommend this storage unit facility for their outstanding customer service. This is my second time using them in the last 2 years. I will definitely be using their services again in the future. Than you again Jacklyn, you are awesome!

    Public Storage

    Public Storage

    (92 reviews)

    This is a storage facility. I am going to be moving soon and need to get some stuff out of the…read morehouse to make it easier to paint and repair, etc. We picked this location because they had a climate controlled unit - which I wanted. The place is easy to get to. The staff is nice. They have carts available for loan upon presentation of your driver license. It's clean. I feel like the security is good. I didn't get any names of the people yet, but everyone seems to be nice. My only problem is that the elevators dont always cooperate with the security system. So you push the elevator button, put in your code on the security pane and then hope that the Elevator Gods are smiling on you. I continue to have issues getting the elevator (The right side particularly) to cooperate. I'm gonna keep trying though. I would do business with this place again...

    I really wanted to like this place, I did. The facility is clean and the staff are wonderful - they…read moredeserve a raise for having to work for such an awful company. I had rented and paid on-time every month; but the value just isn't there. This company will randomly try to raise the rent on you whenever they think they can get away with it. They make you sign evil contracts that prevent you from holding them accountable if they screw up - check the fine print. Their 'app' is awful and barely ever works, and you are forced to use it to access the facility via bluetooth - but it is so unreliable you can get stuck in the elevator just trying to get to your unit. Not to mention that if you move out one minute into a new month they will charge you for the WHOLE month - no pro-ration, nothing. Bet you they will still rent out your entire unit and pocket double the profit though. Absolute scam artists that are using their monopoly power to screw over the normal person. Avoid this place at all costs - but if you must, be kind to staff cause the people here are great. Just a shame the company is such a dirty rotten cheat.

    StorQuest Self Storage

    StorQuest Self Storage

    (14 reviews)

    I rented a small unit from this facility back in 2008 for around a year and recall how safe and…read moreclean the environment was. Back then it was under a different name. Came back recently to rent a unit and it is as if time stood still--Everything is clean and functioning. Applause to Maria and her team for being able to maintain the facility over the years! They deserve a huge raise and praise! StorQuest is lucky to have such a dedicated employee such as Maria.

    Worst storage unit ever. I've been using this storage for 3 years. I have always been able to come…read morein at 6 am-9pm Including all major holidays as is stated on the card I was given as I got my storage unit. Around last month while I was in my storage unit I was leaving around 6:30 and I got locked in. I didn't know why I was locked in and I had to wait for 30 minutes for a kind gentleman to help me get out of my storage unit. Multiple times after that, I went back and tried my code but it didn't work, and there wasn't anyone in the office. So I tried to call customer service. Unsurprisingly no one answered. I called again a few days later and no one answered again. Then I called another day and finally someone picked up the phone. They spoke to me and told me that I have to have autopay enrolled to get "extended hours." That's the first time I've ever heard about this in the 3 years I've been using this storage unit. I had to find out after being locked in the storage. Then she proceeds to tell me that she will give me back my hours. So today, I went to my storage unit and I put my stuff in, and my boyfriend unfortunately left his phone in there, so we went back to get his phone at 6:10 pm, but guess what. We weren't able to go in. So I called and asked why my hours were still not back and if they could fix it but they said that they could not. So now my boyfriend doesn't have his phone and can't go to work tomorrow cause he needs to go during the "regular hours." Also they upped the price of my unit to 185 dollars a month for a tiny 5 by 5 unit.

    CubeSmart Self Storage - selfstorage - Updated May 2026

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