I have been a customer for almost three years. I chose this location because it was close, convenient and when we walked through to check it out manager, Jose, was so nice and helpful. He has been absolutely wonderful and a pleasure to work with. Always helpful, professional and a really warm personality. As result of a house fire and total loss of my property, I had a few things I was able to salvage and store and needed to add another unit. He was kind and understanding and helped us find the right sized unit. While my construction went on longer than expected I needed to add another unit. I have had a total of 3 units here. No issues with billing or payments. They're timely with receipts and communication for rent increase. It seems unfair, and I'm disappointed that the monthly rents continue to rise for consistent customer account's that are current. But, I know that's how the storage rental business works. The building is climate controlled, and always clean. As other customers have noted, the one bathroom is inconsistently available and often locked. Not always stocked with supplies and the faucet at the sink was broken and not promptly repaired. The elevators are a nice size and fits a lot of items with no issues. In the years I've been a customer, I've never experienced them broken. Extremely easy to get in and out of the building with access. But overall, a very nice experience. My only complaint would be the parking. At times, You have to be strategic about your visit to get parking. Over time, there were used to be a couple of women that worked in the office with Jose. Haven't seen them in a while. But, always friendly and prompt. We did not start having issues until they hired this guy, who refuses to give out his name, so we'll call him "NoName". NoName is extremely rude, dismissive and unprofessional. We walked in the office to get a cart, NoName did not greet us, and barely even acknowledged we entered the door. NoName looked up and said, "What do you want?" I looked at my husband and just walked out. Another time when he initially started working there and Jose was on break, I asked him when the manager would be back - so I could review all my contracts - he said "I am the manager, what do you want?". The tone was so disrespectful and condescending. I'm assuming he didn't know we were long time customers. But, he was not like that with a Hispanic couple that came in while he was supposed to be helping us. They were greeted warmly and asked to wait patiently, while his demeanor changed when coming back to us. Maybe it's a race thing, but I know it's intentionally directed. We typically stop in to say hello. But, I had gotten to the point where I would just avoid the office if Jose was not in the window. Jose let us know NoName was an assistant and not a manager. We told Jose about the guys behavior, and he mentioned he had been told the same by other customers and would deal with it. Apparently, it was not dealt with. I went into the office recently to close one of my units. I talked with Jose, and he advised we could leave the unit emptied, cleaned and remove our lock and let them know. I did exactly that, took pictures and video, left the unit lock off and emailed the store my proof of exit. I called in to confirm exiting and NoName answered. I explained I vacated my unit, took pictures, emailed proof, just wanted to confirm. NoName said, "why did you do that? You have to do an exit walkthrough". I let him know that I followed the instructions by Jose. NoName said, "well I'll go walk it and if it looks ok I'll email you". I said thanks and what's your name, he paused, said "well ok I'll let you know and hung up". I immediately called back and no answer. Even if that was not the process, it was definitely convenient for us and he did not have to be rude and hang up on me. They'll be losing a good customer by end of cycle. One person really can ruin the reputation of an entire business. I know it's bigger than one customer and the owner makes enough money to not care about one customer. So, I can take my business elsewhere. read more

I've had a great experience with facility. It's clean, secure, and well-managed--but what really stands out is the customer service. Jose, one of the staff members, is absolutely the man. He's always friendly, professional, and genuinely helpful. Whether it's answering questions, helping with access, or just making sure everything runs smoothly, he goes above and beyond every time. You can tell he takes pride in his work and actually cares about the customers, which makes a huge difference. Honestly, it feels like he's carrying the weight of the whole team at times--and he still does it all with a smile. Huge thanks to Jose for showing up every day with a positive attitude and making the experience so much better. read more

I've been with Storage Quest for about 3 years now, and the experience has been consistently great. Jose and Mark are always friendly, professional, and helpful whenever I need anything. They take the time to explain things and genuinely care about their customers. The facility is clean and secure, and they also have push carts available during office hours, which is super helpful if you have big items and don't have a dolly. Another big plus is that they have a bathroom on-site, which you don't always find at storage facilities. Overall, great service and a great team highly recommend! read more

I've been using this storage facility for 5 years and here's what you need to know Service here is okay but they do tend to lock the restrooms at times and that can be frustrating. I don't check on my stuff often but there have been a few occasions where I've had to ask them about fumigation because i had seen roaches running from one unit to another. Their RATES have GONE THROUGH THE ROOF ridiculously therefore I DO NOT RECOMMEND this place for long term rental. I have multiple units and HAVE NEVER MISSED A PAYMENT regardless of that My RENT HAS INCREASED OVER 300% (PER UNIT) in 5 years. (Why I need storage) - I could no longer afford my home rent so I had to store all my belongings during covid and i have yet to recover financially and get a decent home again. And with these ridiculous price hikes i can't even pay to get my stuff moved to another facility... If you're looking for SHORT TERM rental storage and you get a good rate then this "MIGHT" be your place but if you're looking for something more long term then I suggest you look elsewhere read more

I'm not really much about reviews but I definitely have to write something. Jose was super helpful, nice, his attitude and patience was great! I walked in last minute to rent a storage and he walked me around multiple different ones with no hesitation. This place is super easy with clear instructions instructions and clean. Thank you Jose for your time. read more

Ozzy made a smooth transition, he showed us a few different storages we can pick from. I highly recommend this place. If you're looking for some thing with climate control, the storages are the best for solid wood furniture. read more

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Gotta hand it to Jose. That guy is so friendly, personable and helpful; it's a pleasure walking in to see him. From the few times we have spoken, you can see he is passionate about what he does and is emotionally invested in how really beautiful this storage place is. It's more than other storage places, but for the cleanliness and (Jose) this place is worth the money. (Other staff could take notes) read more

Good place and great Service and brand New Building with Affordable Prices and lots of Space. Not To Far From The Freeway and Might be the best Storage place in Town............... read more

This self storage place is awesome!! I rate it 5 stars Everyone here is very nice & friendly & the service is great read more

Jonathan and his team did such a great job! Looking for my first storage unit was no easy, they made it so simple!

This review is based mainly on the customer service I received here, I've only had my unit less than a week, but Felix was amazing to work with! He was able to help me find the perfect unit size and price for my needs. He was so patient with me and very friendly! I definitley reccomend coming here if you are a first time renter! Felix made the process so easy and made sure things went smoothly! Thank you so much Felix :) read more

I don't understand why have a phone number if all you are going to do is answer and hang up! Extremely unprofessional and just rude!

Always receive great service when I come to StorQuest but today exceeded my expectations. Destiny went above and beyond to help me out. I needed my lock cut due to a faulty lock purchased somewhere else and after the other employees advise me they were uncomfortable with cutting it, she agreed to. And she actually got it off. She did that! I really appreciate her giving it a try and putting that effort forward to help me out, it wasn't easy! Love StorQuest and the employees! Keep up the good work team! read more

Had a great experience here gathering information from customer service representative Chris. He was very helpful and knowledgeable.

I love this storage facility as well as everyone who works here. I never get the feeling like the employees hate their job and I always have a blast with them if I call in or come by the office. I am probably the worst customer ever. I show up 5 mins before closing and not once have I had an employee tell me come back or they couldn't help me. Never once have I been helped begrudgingly. When there is an issue it's always been easily remedied, and mostly my error. I couldn't pay my Bill at the start of covid and they kept me posted on accumulated fees and prices and they weren't jerks about it. I appreciate them greatly. The only thing I'd like them to offer is better hours I understand not wanting people there throughout the night, but if I could just get in until 10 I'd be a happy camper. read more

Came in to take a look into getting a storage unit and the staff was pretty informative and helpful. One of the best storage unit facilities I've seen around the area. Pretty satisfied knowing that my stuff is secure when they close after hours. Recommend checking it out. read more

I came today to rent a unit and Kim was awesome! She went out of her way to show me the best unit for us. Even though she had a full house when we showed up she was so nice and polite. I would totally recommend this storage unit. read more

I just became a new client of StorQuest self storage and I am huge fan of Susan she helped me to two days in a roll great personality and even better Susan customer service is A1 do know if you are in need of a storage company use StorQuest its New in that location space clean and remember to ask Susan to help you tell her Nichole said she great because she is its hard to find over all great customer service from beginning to end I am amazed. read more