Very good customer service Filbert provided everything need without hesitation will definitely be using the storage again

I was a customer at this facility for well over a decade, until about 3 years ago. Watched the rates go up exorbitantly & steadily, the service slowly decline year by year, and the front desk employees become surly and apathetic. Example: one time I watched 2 employees posing out on the lawn, taking 'glamour pics' for a couple minutes, while another customer and I were waiting at the front desk for service... Then my unit was broken into - the perpetrators were able to push the roll-up door off its' track and force it up a couple feet, then grab everything within reach. So this business can talk all they want about security and on-site cameras, but MANY parts of the facility do not have camera coverage, and if something does happen they will be very uncooperative when it comes to allowing police to access footage when you file a police report. I had to plead with them for multiple days before they would finally allow police to view the tape before it 'timed out.' Beware these guys... Been with the Extra Space Storage on Carson Blvd in Hawaiian Gardens, about 2 miles away, for 3 years now, and they are flawless... read more

Here today talking with Daisy and Dy at this storage facility. Have to tell you all, when we walked in- the place smelled so clean I was amazed. Daisy was so helpful with all the information about the unit in question. Thank you for all your help and making this process so easy. We will definitely refer others here if they need a storage facility near Cerritos. Thanks again. read more

At all costs do not rent at the storage facility and I say this with honesty. First of all the rent goes up about every other month and it will continue to go up. There is no ceiling as to what they can charge you monthly.. I had an incident in which I vacated a storage unit unfortunately, I left some items back because I thought I could leave some items out and maybe someone would want to take it and there was also a small little table that had broke, and it was left in the unit. I advised the manager that I vacated. She was very upset with me and said I left the place dirty, which is an inaccurate description of what help was left. She advised me there would be $100 fee if someone had to clean it being a little bit away from that unit, I told her go ahead have it cleaned and I will pay the $100 there was no differentiation between the little table and the unit and the items I left outside of the unit so of course I thought 100 for everything. I was then told later on that she needed it out because they kept charging me. I was told to go to the storage before 2 o'clock on a Sunday. I went there 1:55. I took a picture of the clock and the woman who worked the front desk was gone. I went to the storage unit that was supposedly mine since I had a little table in there and it was locked. Therefore, I could not remove anything. I called them up that evening and advised I went there his promised to clean up the items and it was closed. There was no one there who could work with me. The manager started screaming at me yelling at me I am 72 years old. I do not need that. I asked her to calm down and I advised her it was not her personal money, but she kept screaming telling me as long as I had things in there they were going to charge me I let her know. I went there to remove the things as promised it is not my fault their employee leave leaves early. She let me know that that was still my unit and they were still gonna bill me monthly. she was so hysterical. I was in shock what a bad portrayal of an employee end of the company. I had to contact my bank, which gave me my money back after I explained it in the scenario and my age I do not need this. I look at this as a form of harassment on a senior citizen and it is not a very good portrayal of this business. Stay away they do not care about anything but money they're charging me 15 a month for protection when I provided them my homeowners insurance and declined the insurance. This is a bad organization. I'm also gonna file a complaint with that regulatory agency that deals with storage units look elsewhere. Extra storage is very good not too far from the storage stay away save your money. You will regret if you rent from here and I promise you that now they're probably gonna put a little response after I post this do not buy it. Do not believe it. It's probably automated and it's probably what they say just a safe face when I rented that at the other US storage years ago in Long Beach they almost beg me to post a positive review so they're very needy for reviews. Just hear what I'm saying stay away all cost save your money from this place and go rent an extra storage or another storage. I know this is really long, but I really want to help other people before they get into the dilemma that I gotten into. read more

I was in search of a storage unit. Came to US storage because of its rating on Yelp. I was not disappointed at all?! Daisy helped us; She was so helpful and such a sweet person. She took us to look at units and I was sold. The facility is reasonably priced for the area, I looked at others and this was the cheapest I found. It is also very clean!! I highly recommend this facility if you're in need of storage read more

This storage center has all you need: a variety of sizes to rent, an extremely helpful staff, and climate-controlled, indoor units. I am using this location for the second time because of my great first experience, and I'm happy that I did. Daisy is very knowledgeable and will do her best to find a space that suits your needs. I appreciated her help with all my questions. A valuable employee, indeed. Thank you Daisy! read more

Filibert was amazing! The Storage is nice and clean! Highly recommended Storage company!

Very professional staff, helpful. I will recommend this storage to all my friends and family if they ever needed a safe place for their belongings, Filbert is extremely nice and accommodating. read more

We needed to move some equipment and store it for several months. Daisy gave us a very good deal and she even helped save some on a special rate on a 4-month deal they were offering. read more

So happy I came to US Storage Centers. Filibert provided amazing customer service. Helped me figure out which storage space would be best for me to meet my needs. He was patient and understanding, I really appreciated it because I did not want to overspend on space I would not need. If your looking for storage space this is the place and it's also competitively priced. Ask for Filibert you won't regret it. Thank you. read more

Why should I when I paid for my storage on the last day and you still went in my storage and stole my stuff and left it looking like it was going to be action off I know your dirty ways and it's time people found out about you read more

The facility and other staff members are great, but Daisy is so unprofessionAl, lazy, and priorities being on the phone with her freinds rather than do her job. I was asking her simple questions and she was mad because she was trying to talk on the phone with her friend and she kept shaking her head as if she didn't want so deal with me. she was acting like something was stuck up her ass or if she needs a man in her life. I'll pray for her though. read more

Angie was great and took the time to show us the unit size we wanted. Showed us the rules and regulations. Great customer service and would recommend this place for storage needs. read more

I came to US Storage and was helped by a really sweet lady named Daisy. She was willing to let me check out the storage unit before purchasing and helped me through the entire process. Very professional and would definitely recommend!! read more

I started renting out a locker in March and since then I've received excellent service from the staff at not only this location but at Norwalk as well. Daisy and a young man, whose name I can't remember right now, was very cordial and helpful in regards to pricing, sizes of units and promotions. I like this location because the units seem to be protected from extreme heat. This is important to me because I have collectibles in storage. So far, they are in good shape. The only negative thing about this location are the elevators. There are only two and it can be a hassle moving things up and down especially when it's busy. Other than that I highly recommend US Storage. read more

Daisy and Dy were so friendly, they answered all of my questions. As far as pricing goes, they have the best prices as well. I got a discount on my first 2 months and who doesn't love a discount? I would totally recommend you guys use them for all your storage needs! read more

First time customer with US Storage. The facility was very clean, organized. The staff Daisy, was very professional and very sweet. She explained the policy in detail and made sure I was satisfied. read more

Daisy was very knowledgeable and nice. Made the whole rental process easy. Would recommend her and this storage facility to anyone!!

The staff is friendly, accommodating and are willing to help! I was looking for a large unit and they had it available, they called me to confirm and were able to provide me with answers. They generously gave me 2 months at 50% off!! But wait! There's more! They lent me a moving truck to move my stuff in. This place doesn't get 5 stars for me because there isn't AC and I get easily warm so that was a bummer but NOT a deal breaker. The unit is cold in the mornings, so I'll just have to visit when it's not a million degrees outside. It's also conveniently next to the freeway. read more

US Storage Centers - Entrance has doors that will slide up after office hours. They also have carts available to use inside. - Self Storage Near Me - Cerritos, California

Just rented a storage from this facility, it was my first time renting a storage and they were very helpful in facilitating the unit. Daisy was very attentive and went above & beyond to help me get into my units after I misunderstood the hours for incoming first time check in. Daisy was awesome. read more

Super secure. Super safe area. Super service. Experience at other storage companies throughout the years. Hands down this place is the best.

Reserved a unit online and it couldn't have been easier. We are renting a unit at the Cerritos location, but we got the truck from the Norwalk location, so we had a chance to check both out. The staff at both places is efficient and professional, but Daisy is especially awesome! She is such a sweetheart. Moving in was a breeze. They have lots of carts and two elevators, so even with other people there, we didn't have to wait long to get upstairs. The place is clean and well-lit and seems very secure. Overall, I'm happy with our choice! read more

I am so pleasantly surprised by what a positive experience I have had renting a storage unit. This was my first time renting a unit, and Daisy was there to explain things to me in a positive and friendly way. She was very informative and helpful always. She made sure I understood everything and was very patient with me. The storage units are clean and easy to use. Thank you, Daisy for all of your help. You're the best!!! read more

Thank you so Much Filiberto for your help. Filiberto made the moving process easy and quick thank you so much for your help especially now in the holiday season. I appreciate you. To anyone looking for a storage spot this is the place. Ask for Filiberto so he can help you the way he helped me and my family. read more

After speaking and checking out a few storage units we finally decided on US Storage Center in Cerritos, this location is close to my new home. I found Daisy very helpful and felt very comfortable with her, she is very kind and even though I asked a lot of questions, not once did she get upset, on the contrary, tried to explain everything in detail to me, making sure all my concerns were at ease, I very much appreciate her. I will be following up on my review in a few weeks of how I am treated when I start moving my things in. As of now I am very happy with the facility and the prices, there are no hidden fees, like I discovered at other places, the sizes were accurate to what they have to be, there are elevators and they even have dollies at your disposal, the office even opens on Sunday from 10am-4pm, but if you need to come in before the office is open you can... from 6am to 9pm Daily! read more

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Dy helped me out so much. I'm so excited to get start with my unit. She is so kind.

This place was pretty good. People were nice and my Things were safe. Easy to access. read more

We had a very good experience with Fil, he helped us choose a unit, explained the contract and made sure we knew how to get in when the office is closed. It's a very clean facility and it's cool, halls were swept and light bulbs were all working so it was well lit. read more

I worked with Daisy on reserving my storage unit... She was very helpful and was able answer all my questions I had for her... This storage center is very clean... read more

Was having a hard time getting a storage and Angie was so helpful I have a storage unit in less then 10 minutes

Amazing location, Really friendly people! Enjoyed looking into available storage spaces, very informative employees like Daisy.

Awesome service! The manager Filbert is Great! If you need a storage highly recommend

Daisy's customer service was great! I called her for a quote and was super helpful. Everything was very clean and organize, look forward to doing business with them again. read more

So, I have been using this storage center for years, with no problems. But now things have changed, my unit was broken into last year and I moved to another unit and just last week I was broken into again. I feel so violated!! All my items were strewed across the hallway and dug through. My most precious memories, disregarded by losers who want to make a quick buck and sell stolen goods. I bought the lock that they advised me to get and the latch was cut, what a waste of a lock. Plus, there are no cameras in the hallways, just the font dock and elevators. As a woman, how scary is it to know that there are thieves about and no cameras to catch them, what if I walked in when they were there? I'm scared now to be there alone, even during business hours, the front desk people cant see what's going on around them. Items with sentimental value were taken, yes, I could have kept them with me, but I thought they would be safe till I found room for them with m. These items can not be replaced and are considered priceless to my husband and I. I would like for this company to consider changing their policy of entering after hours or putting cameras in all the hallways. I finally left the unit and went somewhere else. Daisy was very sympathetic and caring to my situation. She was disturbed by what she walked into when she showed up to work in the morning. So as to finish off my rant, please keep your precious valuables close to you if you can and hope that your not next. How unlucky am I to be broken into twice in 2 years, what are the chances. read more

I really appreciate the customer service here. Angie was so friendly and helpful. With me me being new at this, she was a life saver. I would recommend them for sure. Moving is not an easy thing and Angie made my life a little easier. read more

If your looking for a secure location to store you household/personal items. This is the place for you. Daisy was so helpful with the process with showing us the unit and explaining everything about the security/units/payments. I like the fact that you basically have your own personal floor level. Not like other places that just one level. Very informative. One of the nicest locations I've been too. Would highly recommend to anyone that is looking for a unit. read more

This place is awesome, filibert is awesome. Place is clean and this place is very secure. Filibert showed great customer service. I highly recommend this place. read more

US Storage Centers - Self Storage Near Me - Cerritos, California

Awesome people! Clean storage, great price, highly recommend! Best in the area! Thanks Daisy!

Daisy is excellent!! Great customer service here and getting my unit was a breeze! I would recommend US Storage Centers for sure. read more

US Storage Centers - Self Storage Near Me - Cerritos, California

Finally, a storage facility you can trust. This place appears to be very secure and clean. Daisy offered us a great deal and was more than helpful. No other storage facility in the area compares. read more