I needed a space today by 4:00. The customer service representative was EXCELLENT! Find me a unit, explained everything very clearly. Repeated when I asked her to. She was so polite and did not rush me. My unit is just right. Thanks for the clear directions and location of my unit. Thank you for 1st month free. read more

Excellent customer service. Elena, the store manager is amazing. Definitely would recommend this location to others. read more

I can't say enough great things about this location! The staff here are truly exceptional -- always kind, compassionate, and genuinely friendly. Elena is an absolute standout. She greets every customer with a bright, warm smile that instantly makes you feel welcome. I've had a unit here since October 2019, and every single visit has been a positive experience. No matter why I stop by, I'm always met with helpful attitudes and a real commitment to making sure my needs are taken care of. And the cleanliness? Outstanding. In all these years, I've never seen a single insect -- no roaches, spiders, ants... nothing. My unit stayed spotless aside from a little dust, which is incredible for long‑term storage. If you're looking for storage space, I HIGHLY recommend this location. They offer a great variety of unit sizes, and the service is truly top‑notch. You'll be glad you chose them. read more

Came in today to look at a unit and Elena was extremely helpful. She took her time showing us different size rentals that would best suit us. I appreciate great customer service. We will definitely recommend this storage place to friends and family. read more

Elena, was friendly and made our rental experience smooth. She explained everything and answered all our questions. Highly recommended this storage place. read more

Elena was very helpful and had such great service. gave us a really good deal and helped us so much

Customer Service is Great, Manager is Amazing. The Sad part is that I am barely on the 3rd month renting here and my unit rental is been raised to a higher amount but online is advertising a lower rate just for "New Customers" .. Dont think its fair, customer service online did not want to do anything. I honestly would not recommend to rent on a place where they will raise you rental within few weeks. Thats to my experience! Just think twice before signing !! read more

Elena is super helpful! Everytime i need help she is always there with a smile and shes always doing her job

Manager ELENA NEEDS TO BE FIRED. This location has horrible customer service and unfortunately doesn't give every customer the same quality experience. I've had a storage with them for over 5 years and mistakenly assumed I would have the same courtesy as the other tenants but that was not the case. They went into my storage multiple times without my consent and have broken highly valuable items that they refused to pay for. They damaged alot of sentimental items and removed items from my storage that I have never recovered, like my High School Lettermen Jacket and photos of my Deceased Grandparents. I entrusted this location with both my sentimental and valuable items, that have been damaged/Stolen & I will never be able to get back due to a lack of professionalism, honor, and respect of one's things. PLEASE JUST USE NORWALK STORAGE OR US STORAGE CENTER. read more

great staff customer service and location. I will recomend the location to my friend who need storage.

Elena was super amazing. Explained everything in detail and drove us around the lot looking for the right size storage. Showed us where the cameras were, so we could pick the best and safest location to store our belongings. Her peppy authentic personality really sold on this specific storage location. Plus she gave us an exceptional deal for our storage. read more

Great for a quick run to when spring cleaning or in my case. Things that shouldn't get wet during our resent down pours. Always clean and orderly. Hopefully that is what I am aiming for to become orderly. Thanks for your helpful reminders. Gate is really easy. read more

Manager Elena is super cool and funny! Always has a smile on her face :) Place is easy to navigate and literally right next to the freeway.

Not only was the front desk Rep Elena welcoming. She gave me the best deal and offers she did her best to find what suits me. What I can offered to reasonable payment. read more

Elena was very Friendly and helpful. She explained the process very well and provided all the information we needed. She helped us decide what unit size would best work for us. I am very pleased with the service provided by Elena. read more

Referred by a friend who booked a storage here and might I say from start to finish they are very friendly and helpful they are having a wonderful rate online and even in person don't hesitate to go book them right away .. they showed me plenty of units and gave me great advice on each one with price comparison and location. I must say that im impressed . Elena was great all around and I love her personality and u can feel secure with her handling your every need read more

Extra Space Storage - Newly updated fresh pop of color I love it - Self Storage Near Me - Norwalk, California

We recently sold our old house in Norwalk and we need a place to store our belongings for staging our old house for the sale and for keeping our stuff there until we moved in to our new house. Extra Space Storage off of Firestone/Studebaker really helped us ease this process. Elena and George were so nice and quick to respond in our needs. Elena was very accommodating and was always available for all our questions. The customer service we received is remarkable. She even went ahead and made sure we had our stop payment right away so we can get refunded with the monthly payment. We highly recommend this storage place to everyone. The place is clean, secured, and the customer service is absolutely amazing! Thank you Elena and George read more

Avoid! I rented a storage unit online and the video for the indoor units was completely different then what was offered in real life. The video showed a building that had many indoor units that were clean and had metal doors. What was presented in real life was basically a super short hallway from outside. There was no building . The indoor units look very poorly made. The construction is awful. There was no metal door just random pieces of thin wood put together that looks easy to break into. Now I do have to say that George Jimenez who works there should get a raise!! He is kind and a very hard worker. It's not his fault the units are lousy, it's the owners fault. The owner needs to step up and put some care into his business. read more

Super friendly staff very helpful, clean location and easy to get in and out. I would definitely use them again.

I'm super impressed with the customer service here. Elena was so helpful and knowledgeable. Thank you thank you! She is the definition of great customer service!! read more

Great customer service provided by Elena and George. Information provided was so helpful made things easier for me. Very clean and organized facility. Will recommend to family and friends. read more

Please take heed when renting from this business. Their employees may be great initially. But it would be strange if they weren't nice to new customers, right? For all the public knows, they might get commissions or bonus' for renting a certain number of units. The trouble comes once they have your business locked in. If you anticipate you'll need the Extra Space staff for anything outside day one of renting, including basic questions & customer service, prepare yourself for a very bumpy road. After a long conversation this morning with a district supervisor, I do not believe Elena, the location manager at Norwalk, is an inherently bad person. When the sh*t-hits the fan, she does seem to step up. However, that in itself is an issue. Continually fixing problems you or your staff created isn't exactly admirable. I believe both employees at this location lack professionalism & basic customer service skills. Maybe they need to be trained how to properly speak to people to avoid situations escalating? That's at least a good place to start... Prior to yesterday, I had filed 2 previous complaints regarding situations involving or created by assistant manager Jorge. Today, not only did the supervisor confirm that my previous grievances had not been addresses AT ALL by management; she noted that the complaints in their system simply stated I was unhappy with the staff at Norwalk & wanted to talk to someone else. Please continue reading, but in short, customer service literally never reported a complaint I filed a couple months ago regarding attempted theft and credit card fraud by assistant manager Jorge. I want you to read that again and let it sink in. CUSTOMER SERVICE DID NOT ADDRESS, REPORT OR NOTE A CUSTOMER COMPLAINT OF THEFT AND FRAUD BY AN EMPLOYEE. A few months ago, I received a "courtesy" call from Jorge that my account was past due & needed to be paid immediately. He attempted to collect $500 via credit card over the phone. My monthly bill is $155, so even with a late fee or two, the math just didn't add up. He was extremely insistent I paid over the phone right then. I told him I would call back later that day to pay via the automated system...which he tried to talk me out of several times before I ended the call. When I called back that evening, guess how much I really owed? $316. Can someone please explain to me why Jorge was so adamant about taking my credit card info over the phone for $200 more than I actually owed??? Anyone..? Use your imagination because it's not that hard. I filed a formal complaint through customer service that same evening. I did not receive a single follow up in regards to one of their employees being reported for attempting to steal money from customer. I now know it's because customer service didn't even note the theft or bother to report the situation to higher management. If this situation was a misunderstanding, I could have accepted that. But we'll never know now. Why? Because customer service couldn't be bothered to report a very serious claim. Because management couldn't be troubled to address even a basic customer complaint, let alone a potentially illegal one. As far as I'm concerned, this is attempted theft and credit card fraud. This is now publicly Jorge's cross to bear since the company he works for does not care enough about their customer or employees to follow up at all, let alone when it really matters. I will not remove this review until I am given undoubted proof this matter was thoroughly investigated by management & I am offered a rational explanation. I urge you to take any 5 star review you read here with a grain of salt. If you are asked to leave a review by the Norwalk staff, give it 6 months or at least until the first time you need assistance. I do not think it's fair to portray either employee at this location as good at their jobs, knowledgeable or stellar in customer service. When you really need them, the only thing they'll do well is let you down. read more

Jorge and Eleni couldn't have been nicer or found a better job. So kind and friendly.

Jorge helped me choose a storage space that was suitable for me. He made it very easy for me to choose. Thank you Jorge once again for your excellent service! read more

I just moved out of my 10 by 20 unit this past week. I was with Extra Space for the last five months, Elena and George were both very helpful in setting me up five months ago, and they provided me with any help that I needed. Thank you Elena for being super awesome and helpful :) read more

I usually don't rent storages and at first I was not very pleased with the person who had helped me get my storage unit. However I had such a amazing experience with the manager Joseph. He was super nice and went above and beyond to help my needs. Thank you so much and I'll definitely recommend this spot for others if Joseph is helping. read more

The employees at this facility are what make this place so good. It is in a decent location; however, the main complaint I have is about the entrance/exit system. When I want to come in, I have to practically smash the buttons on the keypad. Then if someone is coming out while you are trying to go in, you have to let them through and back up onto the street... then re-enter your code in hopes that no one else will try to exit soon. I didn't realize a storage place would be so busy. At any rate, this place is safe and extremely convenient. Tip: insurance is a requirement! Also... Visit these people because if they cannot help you, they will call around to other Extra Space places to help you out. Review #16 read more

Hey can't complaint, Elena was very helpful and very friendly. Her Customer service skills are A+. Easy process, everything explained, and overall just helpful. read more

I really liked this place. The employees are nice and the place is very clean and well kept. My only dislike was that you have to buy a lock for the small units that are round and totally completely different from any other lock. It will NEVER be used again. read more

This is my first time renting storage space. Had a great experience with Elaine. Awesome customer service. Ensure that we are getting the amount of space that we need to store our stuff. Thank you Elaine for all your heard work. read more

I just want to give a big thank you to Elena & George! Their customer service was amazing. They made the move-in & move-out process so easy. Not only were they super helpful but they were really nice. The day I moved in they even offered to help me with my stuff, which I thought was really humble of them. The price for the storage is honestly very reasonable for the space being rented. If I ever find myself needing a storage unit again, there's no doubt about me going back to Extra Space... Thank you Elena & George. -Cynthia C. read more

Good customer service, goes above and beyond. Spacious storage! Will recommend! Will come back

Glad I walked into this place! The service is amazing! The showed us all the units available and took the time to explain it all to us, glad I finally found a place to put all my junk in and happy with the amazing customer service! read more

This is the best storage place by far. The Staff are great; especially Elena. All of my concerns have always been addressed immediately and it's a safe place to store my personal things. Would recommend to anyone looking for a local storage facility. read more

They have friendly and helpful staff. They offered great promotion for the first month

Good service. Only problem. Advertise free first month but does not apply. Sketchy No hallway cameras read more

We rented a storage space yesterday and the experience was a good one! Jorge and Elena were super helpful and really accommodated my family and I. Their customer service was very professional but yet they took personal interest in us, which made us feel so comfortable! I would definitely refer this place to my family and friends! Thank you Jorge and Elena. read more

Elena is GREAT!!! She was great at calling after I reserved online. She knows every one that comes in, she has a wonderful outgoing personality. She is quick and to the point. When you come In ask for elena. read more

The rating is due to the service, these people are rude and no one ever answers the phone. I called for 3 day in a row and left countless amounts messages and no one ever calls back or even answers the phone? I work during their business hours so can only call in during the week which it says that they are open from 9 to 6? I wouldn't have gone through the trouble of even writting this if not for this happening to weeks in a row. read more

I rented a space this morning, I received the highest customer service one could ever expect. George & Elena make you feel so comfortable. Everything is explained thoroughly. The space was spotless. Great people. read more