Highly recommend! Outstanding customer service at this location! Nathaniel goes above and beyond to make sure your experience at Public Storage is great! read more

PS has Amazing deals for 1st time customers but for good loyal medium to long term customers, it seems that PS doesn't treat them with the same grace and dignity they deserve specially when they have been there for long term it's important to be acknowledged and get a loyalty promo deal The organization's customer service team is not the best when you call them at their 1800 number There can be lots of small, hidden expenses so get familiar with their procedures to prevent unexpected unnecessary and unwanted expenses Chris, the manager at this location is very helpful and knowledgeable. He is wonderful and he is onsite but unfortunately he has to go to cover other locations and other managers from other cities come to this office and they don't provide the same great service. Some hide information from you and they seem to purposely mislead you to make you spend more money on your rental Facility is clean, well maintained and lit Better storage pricing deals online at www.publicstorage.com Worth your time to check online than in person or over the phone read more

Public Storage - Make sure you take pic when vacating 5x10 - Self Storage Near Me - Downey, California

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I highly recommend this Public Storage location, not just because of the facility itself, but because of the exceptional customer service. If you happen to visit during Chris's shift, be sure to stop by the office and say hello! Chris is friendly, easygoing, and incredibly knowledgeable about Public Storage. No matter what questions or concerns you may have, he always takes the time to help and make sure everything is taken care of. He's easy to talk to and consistently goes above and beyond for his customers. My husband and I have been renting at this location for quite some time, and we've never had a single issue. Whenever we've needed assistance, Chris has always been there to help. The level of care and dedication he provides isn't just for us, it's something he shows all of his customers. Chris, thank you for all that you do! Cookies are coming your way, and you're definitely on my Christmas list this year! read more

Really good attitude and amazing customer service Have no complaints highly recommend 100% read more

This storage is very expensive for the little space that they gave you they mark up the rent 300% ...

Christopher is always very helpful and does his job well !! Without hesitation he gets the job done and is always respectful.

Due to unfortunate events I needed to get out in 1 day...Public Storage made everything SO easy to get in in a matter of hours...Christopher the manager was so helpful and well spoken in just a few phone conversations. To top it off dude to damage in my unit I was even upgraded at no extra charge. Thank you to Christopher and Public Storage for making one of the most difficult days of my life just a bit more bearable. read more

Don't rent here! The rent has just gone up 45 dollars (a few months now), but all at once! The rent went up after they repainted everything, which has caused a lot of damage for myself and other customers I've spoken to. There was paint that seeped into the units and the dust is terrible! Computers and equipment were damaged! I had so many things uncovered and now it's filthy! They use blowers to sweep dust and the units aren't sealed for that! The walls aren't secure and that is why I don't store anything there of high value anymore like I used to! I am getting rid of this unit as soon as possible. Most of my stuff needs to be washed out now and wiped thoroughly before placing it into my vehicle for use.I don't recommend this place at all. I have also seen people hanging out at different hours, leaving the front door open, doing sketchy things. I've heard of people getting things stolen as well. I also don't come here very late like I used to. It doesn't seem very safe. I'd like my money back for all the dust damage to equipment I had stored. It's truly terrible. Save your money for a place that is worth it. I just took pictures of this place on June 5, 2002 and saw other storage units around me suffering from the same. read more

Public Storage - Bags and items filthy from the dust after they painted and then hiked up prices! Taken June 2022. - Self Storage Near Me - Downey, California

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My stuff was stolen out my unit. I locked it properly, got the lock directly from them, and I did not leave my keys any where random for someone to take. All of my name brand shoes were taken which was like 20 pairs, all my electronics where also taken, and all my video games to go with the PlayStation they took. The only answer was file a claim with insurance and you can move your stuff to another unit. But there is no point in moving anything worth taken is already gone. read more

Great service Chris and Dana very patient , web having a space for three months and don't plan to move else where

This public storage location went from a 5 star to 1 star if I had to rate it.Here's why I'm saying this No on-site manager full time which is a must if customers have a question or want to make a payment The storage is dirty and the trash bin for the construction that's being done is full and paper flying off Garage roll ups were painted and finish but tape is left for customer to take off if you are going too put your key and open lock Here's the biggest worry the security gate that's stuck open at 2:51 pm 8/22/2021.Seem to happen every weekend.How can I feel safe if anyone can just drive in. All I ask is that management team treat this location like if they were renting a storage here this is not right . read more

Hats off to the amazing management here ! Christopher really helped me and went above and beyond to make sure I was able to have a great experience here while storing my extra things. He explained everything clearly and concisely. He definitely knows his business inside and out. I will continue to come here and recommend to friends and family thank you ! read more

Christopher Mgr always goes out of his way to help. Extremely polite, an always makes it a point to say or wave. Rented many storage units from competitors. But he sets a standard, Public Storage in Downey rocks! read more

Very disappointed in the lack of professionalism of this place. They are no better than other less known chains. We were charged a fee for telling them it was our last month. The worst part was notifiying them with our items inside. 3 weeks after we cleaned up & left only the heavier equipment we get notified that our unit had "no lock" & that they placed one .This is the 2nd time it got broken into. We gave them the benefit of the doubt & it has cost us greatly. How convenient. This is my personal second negative experience with public storages, just don't do it. Pay a relative who has a bigger home, or anything else but don't pay thiefs who deny their actions. There are no cameras or liability, so it's a total loss. read more

Ieda was a lot of help and super cool. Definitely stay here for my storage needs. Ask for Ieda for help she is very knowledgeable.

Easy, fast, and straight forward. Every unit is a drive up, a HUGE plus. Not crowded. Awesome staff, especially Sandra, she was very professional and helpful and quick. Five stars! read more

I met with Yesica at the location of Downey to sign my new storage contract. Yesica explained with every detail and walked me through all the storage rules in a very professional manner of what you can and cannot do. Therefore, I'm ready to come aboard and very pleased with Yesica's excellent customer service. read more

Easy, convenient, clean, and great service from the office staff. Adriana was friendly and very helpful really appreciate her upbeat attitude. read more

The customer service is very accommodating. Made the rental process easy

Awesome place to rent the staff is so cool they help you right away they are very knowledgeable about the units good job.

Karolyn did a good job at helping me get my storage unit. easy and fast too! read more

Came in today and Karolyn was very helpful! She was very nice and I loved her professionalism. Highly recommend this public storage location! read more

If yelp offered black or negative stars this place would get it from me! By far the worst place to store your stuff! I rented with them for 4 years during which i started paying $180 for a 10x20 to $256 up to this month. There are no security cameras or alarms and no steel walls there walls are standard dry wall,and no insurance for your items should something happen. 2 months ago I had to rent an additional 10 x 10 at $188.00 didnt even offer me a deal on the second unit. I was hospitalized during that month and to try and save some money on the next months rent I asked for 3 hours from the time the office closed until the gates closed at 9 to transfer my 10x10 to my 10x20 I was denied and had to pay for a whole month. Some customer service and appreciation I was given for my loyalty a full months charge for 3 hours time.....they can kiss my rear end! For that price and their crappy customer service decided to take my business elsewhere. Now I am closer to home paying less money with steel walls, alarm system on property and in each unit, they offer insurance with the unit, their customer service is outstanding and they offered me a deal if I was to need another unit, plus it's still cheaper!!! read more

Went right at opening time. As I was arriving, I received a call for confirmation. Regina was very helpful, even found me more convenient spot as she was showing me my unit. Professional, and very thorough with explaining terms. Well maintained site, unit very clean. Security code entrance and security lock is good. read more

Oh my god best storage place I have ever been too. The manager here Karolyn Duarte is one of the most sweetest , respected, knowledgeable person I have met. Any questions I had she was able to answer with out hesitation. She also goes up and beyond for clients. Must switch to here. I highly recommend. read more

This place was awesome. So friendly and helpful! I'm happy that I chose this location!

Most of the drive up storage units actual roll up doors are the same width as the unit itself, so you don't have to hassle with trying to fit you items thru a tiny door way. read more

Great customer service, friendly helpful and knowledgeable. Ladies were patience and answered my questions. Being a first time storage customer, this type of service was important. Thank You read more

Karolyn was so very helpful and patient with me. She has a very pleasant demeanor and seems to enjoy her job. A great experience all around!

Good customer service, the ladies there are amazing but i wouldn't recommend it for somebody that is looking for long term storage. They would increase their prices without notice. Plus there are cheaper storage units around the block. read more