I've come multiple times when they first open and the doors are broken very open so there's no…read moreaccess. Today the control panel to input the access code for the main building entrance, the only entrance to get into the storage, has clearly been tampered with. Not to mention the elevator is also almost always broken. There are homeless people walking in or around the building, it doesn't feel the a 'Secure Space' at all! There's always trash in the hallways, I see the front desk lady cleaning sometimes but she clearly needs help. Not to mentioned they continuously raise the rent price on the unit. I started paying around $50 (first month discount), to $99, now I'm paying almost $150 and it hasn't even been 6 months. Just don't come here.

No I would not recommend this company given their management at each location I have rented was…read moreimpossible. The ones here in Los Angeles fail to tell you they have had break ins do to a poor security system. They have changed the operating hours to make the difference up but they have also changed the operating hours to make sure they are out of bed and at their location by 8 am. There is no way to contact Corporate offices in Utah.

Really clean location, quick and helpful service from Manuel,, definitely recommend this place,,…read morehad a few storages around the area and none come close to his one

The place is affordable, clean. The staff is really nice and helpful. Been renting here for more…read morethan 10 years and never had a problem

Working with Delilah was a great experience! She's knowledgeable, friendly, and went above and…read morebeyond to help me. Secure Space is lucky to have her!

This place is is amazing, staff Mr.Vance was very helpful and and attentive , prices are…read morereasonable and Low compared to others ..

my unit has roaches! i recently went to my stag storage to pick up photos of my deceased parents…read moredrinking soda because it was hot,i sent photos and a video asking what is protocol after roaches ran from inside my unit!! after talking to eva today she's blaming me for drinking soda!!?? how's that possible when i just went in my storage?? i haven't been in my unit for over a year!i haven't added anything to it, i've been in my unit 5 years now!!! no help no answers but to move to a different unit!???? what about the contamination!???? i'm so thankful for the men who work there that have been a tremendous help! fix the problem t in that whole building!!!! and obviosly get this woman in your office in check! unprofessional,rude and no help at all!!!!

This place has been really good, so far. It's Inexpensive compared to other storage facilities. The…read moreservice is really good. Eva at the front desk helped me get the unit i wanted. She's super attentive and nice She made sure I had all the info I needed. Very clean, I was able to bring in and store a lot of boxes and things from my move. They really are a blessing.

This location is new but the staff are difficult to deal with. Be advised if you have a truck…read morethat's even one foot longer than the parking spaces they will literally threaten to call the fire department on you. A man named Ruíz was particularly unhelpful and required me to move my truck to the back side of the building. I have chronic back issues and my truck was not blocking any cars but they still made me move. I hope if you choose this location you have a better experience than I did. I will be looking elsewhere for my storage needs to a place with better accessibility and friendly staff.

They are very pricey, but service is good and facility is clean. Check other storage places before…read moreextra storage.

This business needs to change its hours online!! It says that it has a 24 hour kiosk - the kiosk is…read morebehind a LOCKED door . It says online that they open at 6 am , meanwhile I've arrived @ 8 am to a very locked door that says they don't open until 9:30. This is not a great way to retain customers or garner new ones.

This is regarding the on site Manager Thelvi. On July 14 my father went to pay for his account till…read morethe Month of August. During his visit there, he started suffering from pain and went outside near a wall trying to hold himself up. The manager came out and accused him of peeing saying "she saw it with her own eyes" he denied her claims and asked for help, got to his knees and begged for help. She refused continuing to make false accusations and threatening to remove his stuff from the property within 2 days despite him just paying for the account. He has been a loyal member for 4 years and had never experienced something of this sort. My dad was hospitalized that night and was in the hospital for 5 days. Meanwhile my family and I went to talk to her and she continued her lies and give us a run around. Wouldn't provide her name right away, claimed no cameras show in that direction, that she would provide a refund in 3-5 business days as she had told my dad the day before. That she'd extend the move out date for a week so that we could gather the belongings. Fast forward to today my mom went to show her the space had been emptied and clean and asked about a refund and she stated none will be provided. She never documented she'd provide one for her own benefit and continues to flip flop on her actions and on what occurred the day of the incident. This is incredibly enraging and more so that she had no proof of her accusations and was backed up by her hire ups. We're asking for a refund and will not stop showing up to the site until something is done regarding her actions, behavior and false promises. She knows the account so she can tell you where to reach out to. I attached the receipt to show he did indeed paid his account.

I had a very frustrating customer service experience at the Lynwood location. I arrived at 6:30 for…read moremy scheduled 9' cargo van rental and ended up waiting 30 minutes because the female employee was taking a long time assisting another customer. She never acknowledged me while I was waiting. Finally, at 7:00, she asked if I needed help. When I told her I was there to pick up a rental, she rudely informed me that I could have just checked in online. If that was an option, why didn't she mention it 30 minutes prior when I first walked in? Letting a customer stand there for half an hour just to give them attitude and tell them to use the app is completely unprofessional. I am very disappointed with how my time was wasted.

New way to rent is the worst. Employees don't do anything took 20 min for me to accomplish with no…read moreone there. They keep using this stupid app won't be renting from uhaul anymore

I've been renting here for a while and I love it. The staff is very friendly and helpful. The place…read moreitself is well lit and quiet. I like that the price stays consistent, only increasing yearly. The sizes available are great.

Ana is the property manager. She is helpful, professional, friendly and explained things in detail…read more This is a secure place to have a unit and much better than my last storage company.

Another rate increase and another lack of follow up. Tried calling their corporate office, tried…read morereaching out to a "higher up" beyond the guy working the desk. The girls working told me they can't control the price but would let their managers know and seems on the 1st of November my rate is changing regardless of the financial strain it puts on me. Thanks....

Rude management constant rate increases are big negatives for a renter elevators break often or get…read morestuck. The office locks up carts and then they require your id to be left. I recently had a potential fraud alert on my info so I think the manager is stealing customer info if not some of the employees since it's the only "breach" of my info I can assume