I have been with Los Angeles Self Storage and I have always received excellent service, my unit is…read moresecure with air conditioning and they always accommodate with speedy service.

Nope! Taking my business elsewhere. This place is in horrible condition, takes freakin' F O R E V E…read moreR to fix things (the 6th floor was damn near horror movie pitch black for MONTHS. Changing lightbulbs is really that hard??) and ok, they email you out of courtesy, but it seems like I'm getting a, "we will be inaccessible on such and such day(s)," email every time I turn around, that is, when I'm NOT getting a, "We're raising your rent...again" email. The icing on the cake is, the people who work here are rude, sarcastic, patronizing and don't lift a finger to help. I am mildly--but clinically, with the papers to prove it-- learning disabled, and when I requested that someone SHOW me how to get to the other elevator (because the main one was broken AGAIN) she laughed and said, "It's REALLY not that hard" without moving an inch. Packing my shit up and finding a new space asap. The rates are MUCH better at Safeway and Safkeep anyway, y'all! Ditch this overpriced shithole.

I'm currently renting a couple of units here, and the manager, Shekima, has been absolutely amazing…read moreevery single time -- super friendly, professional, and always eager to help. This SecureSpace location truly lives up to its name: it feels secure... it's also clean, newish, and very well maintained. So far, everything has been excellent. Five stars and two thumbs up!

This is the worst storage unit to have. DO NOT RENT HERE!!!! I made the mistake and did . Here are…read morethe reasons: 1. It is cheap to start but once your things are settled after the first month, the bill goes up to over 200, I believe 230-250. 2. Managers do not help you and neither does the call center. They will tell you the wrong information such as: you can pay to leave then they will auction your things off while increasing your bill. 3. It's downtown. Homeless people everywhere. Elevator always broken. 4. Not enough moving carts . 5. Again, the people who work here do not know anything... from the call center to the employees in the office. They are always losing people because of how unorganized and how terrible this company truly is. I strongly advise not renting. I wish I knew this information before renting but just trust me when I say do your research first any storage unit. Now I understand the importance of a good storage unit and if you are here, get your things out asap! I attached a photo so you can see clearly I'm not the only one who things secure space is running a massive fraud to scam people. Be advised .

They are incredible customer service have had my space for over 13 years!!! I highly recommend this…read morestorage space clean and safe!

My storage unit was broken into most of my personal belongings were stolen -- including clothing,…read moredesigner items, household goods, and important personal effects accumulated over many years. This was not a minor loss it has been financially and emotionally devastating. What concerns me most is not only the theft itself, but the way the situation was handled. My lock was removed and replaced with a dummy lock my keys and the staff keys could not open the replaced lock. There was no proactive incident report offered, and I had to push for information. Communication felt minimal, and there was no immediate transparency around surveillance review or what steps were being taken. For a facility of this size, I expected stronger security protocols and a more urgent, supportive response when a customer experiences a major loss. Instead, the process felt reactive and unclear at a time when accountability and reassurance mattered most. If you are considering storing valuable or sentimental items here, I strongly encourage you to ask detailed questions about security procedures, monitoring, and incident response so you fully understand the high risk. I sincerely hope the facility improves its safeguards and communication so no one else has to go through an experience like this.

I've come multiple times when they first open and the doors are broken very open so there's no…read moreaccess. Today the control panel to input the access code for the main building entrance, the only entrance to get into the storage, has clearly been tampered with. Not to mention the elevator is also almost always broken. There are homeless people walking in or around the building, it doesn't feel the a 'Secure Space' at all! There's always trash in the hallways, I see the front desk lady cleaning sometimes but she clearly needs help. Not to mentioned they continuously raise the rent price on the unit. I started paying around $50 (first month discount), to $99, now I'm paying almost $150 and it hasn't even been 6 months. Just don't come here.

No I would not recommend this company given their management at each location I have rented was…read moreimpossible. The ones here in Los Angeles fail to tell you they have had break ins do to a poor security system. They have changed the operating hours to make the difference up but they have also changed the operating hours to make sure they are out of bed and at their location by 8 am. There is no way to contact Corporate offices in Utah.

This is about billing alone. I haven't even had this unit for 6 months and the last 3 months…read morethey've raise my rent 3 different times. Doesn't show in the fine print and still waiting from corporate to figure out why if they do ever get back to me.

The elevator in this place most of the time is not working. It is an important part of the storage…read morespecially for people that really used this place. Being a customer for a little bit. And most of time I need to go up and down stairs with my staff cause no elevator fix. I

I've been renting a unit here for about 4 years now. Mario is the BEST representative. He's always…read moreso nice and insanely helpful. And remembers you by name! Thank you Mario!

Spoke to Mario and he was extremely helpful. Will definitely recommend to my friends and family !read more

Safe, Spotless, and Good service I've used a few different…read morestorage facilities over the years, but this experience has been far and away the best. Moving is stressful enough, but the team here made the storage part of my transition completely seamless. Here is why I'm giving them a full 5 stars: Incredibly Helpful Staff: From the moment I walked in, the front office team was professional and transparent. They took the time to show me a few different unit sizes to make sure I wasn't overpaying for space I didn't need, and they walked me through the entire security process. Immaculate Facility: This isn't your typical dusty, dark storage locker. The hallways are bright, the floors are clean, and the whole place feels very well-maintained. I feel completely comfortable leaving my furniture and electronics here. Top-Notch Security: I love the peace of mind that comes with their setup. Between the gated electronic access, individual unit alarms, and plenty of well-placed security cameras, I know my belongings are safe 24/7. Ease of Access: The loading bay is spacious, and they have plenty of heavy-duty flatbed carts available for free. It made moving my heavy appliances a breeze--I didn't have to break my back carrying things from the parking lot. Climate Control Done Right: I was worried about the humidity/temperature affecting my wooden furniture, but the climate control here is consistent and effective. The air feels fresh and the temperature is perfect every time I visit.

I love this place... It's so clean and regardless of whether or not as air-conditioned, there's…read moreadequate temperature control. I've been here before, and I am coming back again... thanks JR for helping out with my move. Highly recommended.!

During my stay with extra space storage, I was greeted by a wonderful man who offered a load of…read moreassistance to help me get affordable storage space for my particular this man went above and beyond with life-changing customer service and real time support never adult moment with this man, and I hope to see him Every time I'm there!

It's too common for businesses in LA to give the runaround when things don't go quite right. Not…read morehere. I've got a new respect for this Extra Space, their staff, right up to the district manager who is obviously customer service oriented. The location is convenient access off of Venice and safely tucked up between a cute residential neighborhood, a pupuseria and even a chapel, so as a bonus it's a refreshing getaway visit from here in DTLA. Happy with my choice!

New management or ownership often leads to ridiculous price gouging. Expect rental increases about…read moreevery six months. Whatever you do, don't be fooled by the introductory discounted rates--initial rate of $330 now $560, in less than two years.

i signed up on a promotion , 50% off first three months which was basically $50 a month. that was…read moremay 25th. As of Aug 1 I paid them $160 . yet they locked me out of my storage claiming i owe them $300. you can slice it six ways to sunday but to me these people are nothing but straight crooks and scam artists . so keep the storage scumbags and dont be surprised when you are out of business because thats what im doing now. filing complaints with ftc ftb sos and in civil court. if i could put negative stars i would. oh and dont bring your own lock they force you to buy their lock for $20.