This place is great very clean and safe storage the staff is very professional and knowledgeable…read morewith everything they told me about the storage unit. The price is in a reasonable rate per month. Great location. You should definitely get a space here in Santa Fe Springs secure space self storage.

MICE! MICE! MICE!…read more If I could give zero stars I would. Very disappointed in the overall condition of the property. I went up to my unit on the 4th floor and found a heavy mice infestation throughout the entire floor. The minute I stepped out onto the elevator you could immediately smell the urine and dead rodents. Not to mention the traps are out in the open and exposed for all to see. Not only is this severally unsanitary but also very careless my management and Orkin their pest control provider. The mice were sitting on the traps long enough to begin decomposing. Will be closing my account this month.

Good place to rent, clean, good customer service. Been…read morerenting for 5 years. Evette

Came at here early to access my new storage , no one is in the office until 3pm! Must be taking a…read morelong lunch!

Came to this storage facility was really pleased and surprise on how clean it is. They have a…read morelittle bit of parking in front and next to it is a big car dealership. Plenty of parking there as well. Storage facility is pretty big inside where the units are and is really clean ,well labeled and easy to find units. This location does have an office and staff on site, They are helpful and easy to access if needed , store unit price is not bad and a great payment plans. They even have remote access on phone to get through access gate.

Norwalk Self Storage is a place I'm glad to continue store my excess items with helpful and…read morefriendly staff that I can trust and rely on.

I've been renting a storage for over a year and I love it. It's so clean people in there are so…read morenice specially Martine and Cris thank you guys you guys doing an amazing job

I did follow up by calling the provided number and spoke with Clare, who assured me that a…read moresupervisor would get in touch. As of now, I have yet to receive any follow-up call. Let me be clear: my review is accurate, and it's disheartening that Yelp removes negative reviews simply because the business disputes them. I'm still searching for the text messages from employees that confirm our deals, and I hope they're still in my cloud storage. If I do find them, I'll be eager to see how the business will respond then. Will there be any compensation for being called a liar?

I was a customer at this facility for well over a decade, until about 3 years ago…read more Watched the rates go up exorbitantly & steadily, the service slowly decline year by year, and the front desk employees become surly and apathetic. Example: one time I watched 2 employees posing out on the lawn, taking 'glamour pics' for a couple minutes, while another customer and I were waiting at the front desk for service... Then my unit was broken into - the perpetrators were able to push the roll-up door off its' track and force it up a couple feet, then grab everything within reach. So this business can talk all they want about security and on-site cameras, but MANY parts of the facility do not have camera coverage, and if something does happen they will be very uncooperative when it comes to allowing police to access footage when you file a police report. I had to plead with them for multiple days before they would finally allow police to view the tape before it 'timed out.' Beware these guys... Been with the Extra Space Storage on Carson Blvd in Hawaiian Gardens, about 2 miles away, for 3 years now, and they are flawless...

Here today talking with Daisy and Dy at this storage facility. Have to tell you all, when we walked…read morein- the place smelled so clean I was amazed. Daisy was so helpful with all the information about the unit in question. Thank you for all your help and making this process so easy. We will definitely refer others here if they need a storage facility near Cerritos. Thanks again.

I can't say enough great things about this location! The staff here are truly exceptional -- always…read morekind, compassionate, and genuinely friendly. Elena is an absolute standout. She greets every customer with a bright, warm smile that instantly makes you feel welcome. I've had a unit here since October 2019, and every single visit has been a positive experience. No matter why I stop by, I'm always met with helpful attitudes and a real commitment to making sure my needs are taken care of. And the cleanliness? Outstanding. In all these years, I've never seen a single insect -- no roaches, spiders, ants... nothing. My unit stayed spotless aside from a little dust, which is incredible for long‑term storage. If you're looking for storage space, I HIGHLY recommend this location. They offer a great variety of unit sizes, and the service is truly top‑notch. You'll be glad you chose them.

I needed a space today by 4:00. The customer service representative was EXCELLENT! Find me a…read moreunit, explained everything very clearly. Repeated when I asked her to. She was so polite and did not rush me. My unit is just right. Thanks for the clear directions and location of my unit. Thank you for 1st month free.

Been a tenant about 7 years now and this place quiet, clean property, barely any traffic which…read moremakes it convenient and most of all caring. Jo Ann has the sweetest soul and is always willing to see what she can do to help. I always recommend people to rent here. Thanks for all you guys do.

Joan has the best customer service friendly helpful... the actual place is clean …read more... Thanks for all you do Joan you're greatly appreciated

When you think of storage places, you often imagine them being overwhelming and stressful, almost…read morelike going to the DMV. You expect long waits, confusing rules, and just an overall headache. That's honestly what we were preparing ourselves for when we started looking for a storage unit. However, our experience with Golden State Storage in Santa Fe Springs was the complete opposite. We actually found the place by accident while driving by, and what immediately caught our attention was how clean and well-kept the property looked from the outside. The bright yellow color of the building stands out, but more importantly everything looked organized, modern, and very well maintained. That alone made us curious enough to stop in and check it out. We were looking for a storage facility close to home where we could keep some equipment, but we honestly had no idea what to expect or what the process would be like. The moment we walked into the office, Jackie greeted us and completely changed what we thought the experience would be like. She was incredibly welcoming right away. Not the forced "customer service" kind of greeting, but genuinely friendly and helpful. Jackie was amazing from start to finish. She took the time to explain everything in detail and made sure we understood how everything works. Since we had never rented a storage unit before, we had a lot of questions. She never rushed us and was extremely patient while answering every single one. She walked us through the different unit sizes, pricing, access hours, and security features so we could figure out what would work best for our needs. What really stood out is that she didn't just talk about the units from behind the desk. Jackie actually offered to walk us around the facility and show us several units in person so we could visualize the space. That made a huge difference because it helped us understand exactly what we were renting. She also showed us how to navigate the building, how access works through the Bluetooth phone system, and how the entry points and elevators work. For someone who has never used a modern storage facility before, that level of guidance was incredibly helpful. You can tell she truly cares about making sure customers feel comfortable and confident with their decision. She made the whole process smooth and stress-free. As for the facility itself, everything is extremely clean and well maintained. The elevators are spotless, the hallways are clean and well lit, and the entire building feels very secure. You can tell the management takes pride in maintaining the property. The Bluetooth phone access is also very convenient. It makes entering the facility simple and modern without having to deal with complicated keypads or cards. The whole system feels very organized and secure. Overall, we were very impressed with Golden State Storage. What started as a quick stop while driving by turned into finding exactly what we needed. But the biggest reason this experience stood out was Jackie. Her professionalism, patience, and friendliness made what we expected to be a stressful process incredibly easy and actually enjoyable. Thank you so much, Jackie, for taking the time to help us and for making the entire experience such a positive one. Customer service like that is rare these days, and it definitely made a lasting impression. If anyone is looking for a clean, secure, and well-run storage facility in Santa Fe Springs, I highly recommend Golden State Storage. And if you get the chance to work with Jackie, you'll be in great hands.

Excellent storage facility. Brand new, high security and excellent customer service. After moving…read moreout of our office we needed extra storage. We are very clean and organized and wanted a CLEAN storage unit. We originally rented 2 10x25 but ended up renting 2 more. If you need clean, highly secure units do not hesitate to check them out.