The rating is specifically for Brandon, a worker at SmartStop. Brandon is a charming , respectful ,…read moreknowledgeable and professional young man. He greets you with a smile the moment you walk in the door. If he doesn't know something, he will call his superiors to get you an answer to your question. Although the terms of my contract are questionable/misleading. I'm hopeful that the information we obtained will be honored. Brandon is the epitome of customer service and should be utilized to train others in your company not to just give lip service or talk over the customer. Thank you Brando. S

We have rented a unit across the street for 7 yrs and rent just kept going up and up. I started…read morechecking about a dozen other places and for this facility, I spoke with Jasz. Extremely knowledgeable and very helpful. Of all the places I talked with, Jasz was the only one to invite me to come over and see the facility, the location of our proposed unit, and see the inside. Because of her, I signed up on the spot and at less than 50% of what we were paying per square foot.

Stephanie is the best! Her service is kind and professional. The premises are very tidy and I…read morealways find a cart to move my boxes. Highly recommend!

What a great experience!…read more I needed a small storage space for just two or three months while my backyard was being redone and my shed needed to be updated. I had heard about Scott Storage from my mom's neighbor, so I checked it out. Glad I did. Bob was at the front counter and I let him know what I needed. He let me know all he had available was a coveted 10x10 on the ground floor right near the drive up garage - how could I say no? First month was about $30 and it was just north of $200 each month after that. Because I knew I'd be out of there quickly, that was actually competitive compared to other places and smaller units. The place was clean, safe, and well organized. They even played some great music (I'm an old Xennial so I appreciate the 70s-90s hits). It was hella secure - you have to enter a code and can't get in after 7pm most nights. I had NO doubt my stuff was safe and secure. The complimentary carts and roll in garage made moving the stuff in easy - and we were able to move out before our third month, and it was a quick and easy process! Can't recommend this place enough.

On Thursday afternoon 10/9/25 I went in to make payment. Danny was the one that helped me out. I…read morewas very pleased with his service. Thank you Danny.

The best customer service I've come across in a long time. Alexis was super professional, patient…read moreand detailed with explaining everything! She went above and beyond trying to find the best option for what I needed. I would definitely recommend anyone to this Public Storage and ask for Alexis

I've been renting a storage for over a year and I love it. It's so clean people in there are so…read morenice specially Martine and Cris thank you guys you guys doing an amazing job

I did follow up by calling the provided number and spoke with Clare, who assured me that a…read moresupervisor would get in touch. As of now, I have yet to receive any follow-up call. Let me be clear: my review is accurate, and it's disheartening that Yelp removes negative reviews simply because the business disputes them. I'm still searching for the text messages from employees that confirm our deals, and I hope they're still in my cloud storage. If I do find them, I'll be eager to see how the business will respond then. Will there be any compensation for being called a liar?

Amazing experience at Extra Space Storage on Comstock!…read more The facility is always clean, well-lit and secure. Jennifer, Marco and staff made the rental process so easy. An excellent and trustworthy option for anyone in the area needing storage. The customer service I experienced is unmatched. Jennifer went above and beyond to help me find the right size unit for my belongings. Jennifer & Marco were professional, welcoming and genuinely cared about my experience with their company. Marco provided cold bottles of water while moving. This level of service is rare and made my entire move far more easy. Choosing Extra Space Storage is a great decision. Jennifer offered me a great move-in promotion. The facility is extremely clean and secure, with amenities like: locked gates for security, cameras, a loading dock, dollies and moving carts. It's a great value for the price, and your belongings will be safe.

I was renting out a storage space from here, while I admit I was behind I called them early…read moreFebruary and was told I had til March 11th to make a payment. On the Saturday Feb 21st I received a text that said my move out was successful. Clearly confused I called and received a voicemail. I left a voicemail. With no call back. I called during the week and was told that there was no account associated with my phone number and that the unit I was inquiring about was listed to rent. I pushed for more answers and they couldn't give me any. I explained the situation. The "manager on duty" said the permanent manager would call me the following day. The next day I waited and called at 10am I was then informed that because my unit was "too big" and didn't have a lot of stuff in it they assumed I had abandoned it. And threw everything away. My daughter's new born stuff, my purses everything I had in there. Even though the person I spoke with said my deadline was March 11th. After realizing they screwed up the issue was then escalated to the regional or general manager, Matt. I spoke with Matt briefly and he apologized and owned up to the mistake. They the offered me $500 and to clear the balance that was owed. I told him I would get back to him because I was too upset to make a decision. That Monday I called him back and decided to take the amount offered even though I KNOW I could sue them for what they did. I was told I would get a call back if they would be able to refund me via check. I was also told direct deposit would be within 5-7 days and a check would be 7-10. I never got a call. Fast forward 3 weeks. Still no check or direct deposit refund. I called Matt once more. He said that Friday they would be issuing the check. We are now 2 weeks past that date still no check, still no direct deposit. All my sentimental values of my daughter are gone. Letters her father wrote me while he was in the navy.... GONE. And no sense of urgency on their part.

NOT RECOMMENDED - unless you like constant never-ending yearly rent price increases on all rental…read moreunits. Had a rental unit for 10+ years at this place. Started out at $325.00 per month - that grew to over $750.00 per month. Same unit, same rat infestation, same vermin throughout the facility and No working interior lights. The only constant was continuous rent increases. TOO GREEDY CORPORATE STRUCTURE. STAY AWAY FROM THIS STORAGE FACILITY ! !

Clean and the lady at front is very nice y todo el lugar es muy limpio y las personas muy amablesread more

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

Overall staff is great! There is no issue with staff on property. however the property needs…read moreimprovements first they need way more carts to move boxes. They only have 4 carts TOTAL for the WHOLE BUILDING and if one is left at another floor good luck. We had to wait over an hour just to get one cart during a weekend we were moving our stuff out. Also had Issues with using my code to access my floor to my storage for about 2 weeks. Ended up cancelling my storage after I received a 3rd notice of price increase to nearly double what it was. And theres constant people roaming around in and out of the floors.

Customer service and office staff are professional and friendly but the storage itself is not safe…read more The times I went it seemed like people were living in some of the units. I witnessed a fight between a couple that seemed to also be living there. There was also drug use and drinking the times I went. If you're a woman, it doesn't feel safe going alone. Something is weird about this place, there's cameras but it seems like these issues are overlooked. Had to leave my unit because I did not feel safe going in alone.

Tony has been a great help in assisting my family and I with our move! Definitely going to…read morerecommend this location to family and friends!

I would like to express my gratitude to Tony the manager of this location. He is such a great guy!…read moreHe is the sweetest, most respectful and kindest ever. I love that he keeps this place in pristine order. Always so clean and safe. He's always sweeping or cleaning the premises and he does this with such a great smile and wonderful positive attitude. He also makes us feel very safe. As a woman my safety is important at all hours I'm there and he does just that. He lets me and others who are there know, that he's there to ensure no one that is not suppose to be there, will not enter the premises. I know he looks out for us, because if there's multiple people on site he's also walking around to make sure everyone is doing well. Thank you for keeping us and our things safe, clean and for being so respectful and professional- always.

When you think of storage places, you often imagine them being overwhelming and stressful, almost…read morelike going to the DMV. You expect long waits, confusing rules, and just an overall headache. That's honestly what we were preparing ourselves for when we started looking for a storage unit. However, our experience with Golden State Storage in Santa Fe Springs was the complete opposite. We actually found the place by accident while driving by, and what immediately caught our attention was how clean and well-kept the property looked from the outside. The bright yellow color of the building stands out, but more importantly everything looked organized, modern, and very well maintained. That alone made us curious enough to stop in and check it out. We were looking for a storage facility close to home where we could keep some equipment, but we honestly had no idea what to expect or what the process would be like. The moment we walked into the office, Jackie greeted us and completely changed what we thought the experience would be like. She was incredibly welcoming right away. Not the forced "customer service" kind of greeting, but genuinely friendly and helpful. Jackie was amazing from start to finish. She took the time to explain everything in detail and made sure we understood how everything works. Since we had never rented a storage unit before, we had a lot of questions. She never rushed us and was extremely patient while answering every single one. She walked us through the different unit sizes, pricing, access hours, and security features so we could figure out what would work best for our needs. What really stood out is that she didn't just talk about the units from behind the desk. Jackie actually offered to walk us around the facility and show us several units in person so we could visualize the space. That made a huge difference because it helped us understand exactly what we were renting. She also showed us how to navigate the building, how access works through the Bluetooth phone system, and how the entry points and elevators work. For someone who has never used a modern storage facility before, that level of guidance was incredibly helpful. You can tell she truly cares about making sure customers feel comfortable and confident with their decision. She made the whole process smooth and stress-free. As for the facility itself, everything is extremely clean and well maintained. The elevators are spotless, the hallways are clean and well lit, and the entire building feels very secure. You can tell the management takes pride in maintaining the property. The Bluetooth phone access is also very convenient. It makes entering the facility simple and modern without having to deal with complicated keypads or cards. The whole system feels very organized and secure. Overall, we were very impressed with Golden State Storage. What started as a quick stop while driving by turned into finding exactly what we needed. But the biggest reason this experience stood out was Jackie. Her professionalism, patience, and friendliness made what we expected to be a stressful process incredibly easy and actually enjoyable. Thank you so much, Jackie, for taking the time to help us and for making the entire experience such a positive one. Customer service like that is rare these days, and it definitely made a lasting impression. If anyone is looking for a clean, secure, and well-run storage facility in Santa Fe Springs, I highly recommend Golden State Storage. And if you get the chance to work with Jackie, you'll be in great hands.

Excellent storage facility. Brand new, high security and excellent customer service. After moving…read moreout of our office we needed extra storage. We are very clean and organized and wanted a CLEAN storage unit. We originally rented 2 10x25 but ended up renting 2 more. If you need clean, highly secure units do not hesitate to check them out.