The area/location is super convenient and the staff manager Drea is THE BEST! She's friendly,…read morepatient, and exceeds the standard customer service you'd expect and want. Moving can be daunting and stressful but Drea has been a literal god send in making my move so much easier!

Monique is a gem. Very professiona, always has a big smile, and thanks you for being a customer. If…read moreyou're looking for storage options in the DMV area, check out this location and sign up, Monique will take care of you!

So disappointed with this facility. I'm giving 2 stars because when I have reached employees by…read morephone they have been kind and helpful. On my move in day, I was told I could arrive at 9:30am to register and get into the storage unit. No one was at the facility when I arrived (and no sign saying they stepped away), and after calling multiple times and leaving messages I was unable to get in touch anyone at the store. It has been over 40 minutes of trying to access the store, and now the movers are waiting (and I'm paying them by the hour). I had to send the movers to a different drop off point so that I didn't have to pay them to wait for someone at CubeSmart to show up. This made an already stressful move even more stressful.

CubeSmart has turned out to be outrageously expensive. After only 6 months, they raised my rate by…read more$53 a month. The rate I was originally quoted was their "regular " rate -- not a teaser rate. Apparently they do employ "teaser rates". There are better, less costly storage options in the area.

Kent and Joe are very special people who works so well together and both have an awesome…read morepersonality and superb customer service skills. I am a returning customer and always have positive experiences. Thank you so much.

I am a returning customer. 1.) Professional aling with high…read morequality customer service. 2.) Affordable rates; while going through the economy inflation. 3.) The units and grounds of the storage always clean. Thank you for your service.

I think her name was Larren sorry i tried to remember . But she was the best i have ever worked…read morewith . I get storage units for my medical reps all the time for the last 15 years . By far she was the most helpful , generous , kind person i have ever worked with . Highly recommend !!!

The storage unit seemed fine and clean when I moved my stuff in. However, when I went to pick my…read morestuff up a little over a month later, I found termites in the unit. They also just more than doubled the rate three months after getting the unit.

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

I was in the U-Store at 5829 Seminary rd in Falls Church,Virginia yesterday. I was with a friend…read morewho was looking to rent a unit. Upon arriving there was a person ahead of us. So we had to wait a bit. We sat in the rented Uhaul waiting for about ten minutes. When we went back into the store front the lady at the desk proceeded to show us the unit that was available. As we went through the side door and proceeded to walk, with her leading the way, she suddenly started putting down the company because, apparently yesterday was the first day the company was switching to "no cash transactions". She was very angry and threw her hands up and said mean things about the company. Neither of us said I'd a word during her rant. But, then she looked at me and realized that I was wearing a mask. OMG!! She lost it. "What you got that mask on for", she asked. I replied, "to protect myself". Well she didn't like that answer and she started ranting on in a very aggressive and threatening manner about what my beliefs were. She said that I believe all the those bitches and MF's in the White House. She went on to call the names of, Nancy Palosi and president Biden and referred to all those white devils in congress feed us all the lies about Covid. She went on to exclaim how stupid I was for believing that shit. Those are her words not mine. She literally attacked me for m beliefs. She ranted with such aggressiveness that both of us were speechless. She used so much foul language. It was beyond unprofessional. It was worthy of a street fight. She did not stop with the insults until she opened the unit to show us what it looked like. Needless to say we did not rent a unit there. We went to another company all together. I would never recommend anyone going there. In fact, I can't imagine why she would have a position dealing with the public period. It was a very horrible experience. I'll definitely be spreading the word to all that will listen.

From the owner: The U-Store Self Storage in Falls Church, Virginia, is conveniently located on Seminary Road, near…read morethe intersection of Route 7 and Carlin Springs Road (Food Star Supermarket and McDonalds). The Falls Church U-Store serves the surrounding communities of Arlington and Fairfax including, Seven Corners, Bailey's Crossroads, Lake Barcroft, Glencarlyn, Alexandria, Annandale and more. We have a computer controlled gate, surveillance cameras, and affordable tenant insurance. If you're looking for storage experts, you can stop your search here! The U-Store brand has more than 35 years of experience in the industry.

I'm a new customer and moved in on a Sunday. There was almost no other customers there. Check in,…read moreinstructions, and move in were all very easy. Maleah is extremely helpful and very pleasant. Facility is nice and clean, although the parking area is pretty small, so there it may be challenging loading/unloading, etc. if it's very busy. This location is perfect for me.

Erica was awesome and cleared up all the confusion! Love her. The Lawrenceville Avenue location is…read moregreat.