TMM came highly recommended from a friend and previous customer who was "so upset that they weren't…read moreavailable for their second move" because they'd done such an excellent job the first time. I wholeheartedly agree. Their website was easy to navigate and easier still to create a rough inventory of your belongings (take your time and confirm, room to room. Trust me: you own more than you think.) Once I'd submitted that Charlie reached out to me shortly after and was my point of contact throughout. I was able to make updates and adjustments up to the week of the move and even then I got 2 confirmations, one a day prior and one the morning of the move. A 4-man crew managed to move a 2-bedroom condo and a 4-bedroom condo into a single townhouse with a single truck, 1 trip between each location, and all in under 8 hours. Good men that busted their asses all day and earned every penny of their salary. TMM is not cheap but this is very much a case of quality work coming at an worthwhile rate; sometimes you need to pay more for the best service. You can certainly find less expensive movers but you would be hard-pressed to find movers of a higher quality. Book sooner than later, feed your movers, tip your movers.

The movers who moved me: - rigged the door lock so it would…read morestay unlocked. Which is fine if you're actively moving things in and out. But when you tell your client "we'll get everything and you won't even have to come back" I expect that exactly. Instead, a few days later when I made it back into town to grab the second set of keys, I found a car load worth of stuff and the door unlocked. - Took the primary door off its hinges, and didn't put it back on. Somehow, my friends, who are not professional movers, didn't need to do this. But the professional movers did? And didn't put it back? - were not former Marines or US military. And this one might be the biggest deal to me. Don't advertise that you nearly exclusively hire former military and veterans, then send me an entire team of none. As the daughter of a Marine, I I consider this to be on the level of stolen valor; you're exploiting the veteran status when all you did was hire people off the street. - the management and customer service team won't return my emails or phone calls. Today I'll be calling the Spotsylvania County Better Business Bureau as well as the Fairfax County Better Business Bureau to figure out log a complaint. If you can't complete the business transaction, you shouldn't be allowed to do business.

This review is based on my experience buying supplies. I do not rent a storage unit…read more I needed to pack up a TON of stuff to donate and needed about a dozen boxes. I chose this location because it is within a few miles of my home. The staff was polite, professional and helpful. I felt like they tried to meet my needs without needless upselling. I will return the next time I'm unloading my home. :)

Our daughter moved home for a year to do her externship. Our initial experience with Extra Space…read moreStorage was a good one. It was easy to reserve a storage unit, the staff was helpful and it was a decent price. I have to admit that's where our good experience ended. At the end of the year the price went up 25% and this past weekend we moved our daughter out of the unit. We found a lot of mouse droppings and quite a bit of damage due to the mice. Things were chewed through and urine covered a lot of items so we ended up throwing a lot out. When we were moving the items into the moving van a mouse came out of a piece of furniture. We did not store anything food related so they weren't enticed by that. I am not quite sure what the solution is for a mouse issue in a large facility like that but something has to be done.

AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

It is not often that you get great customer service nowadays. My first interactions were with Ell…read moreand Josh. Ell was very helpful and have a thorough explanation of the rental process and she did it with a genuine smile that you could feel that she was happy to assist without any hesitation. I was able to get the units I needed in the time frame I was looking for. I have to say that it was the team work between Josh and Ell that made that happen. Josh assisted and was able to find the units that were becoming available. He and Ell made this process such a delight when I was expecting it to be somewhat stressful with the time frame I had. Not only was this experience a breath of fresh air, but it continued each time I was at the facility. The maintenance and care of the facility is just as nice. Each time I have made a trip to my unit I see all of the crew doing something around the facility and each time they make eye contact and greet you with a smile. Josh was painting on one occasion and stopped what he was doing to acknowledge me and say good morning. You do not get this kind of acknowledgment anywhere these days and when you do it's definitely recognized. Thank you Josh, Ell and the other extremely kind and helpful maintenance helper that all I can remember is he has been with them for 4 years . I didn't want to get his name wrong. Keep up the great work and keep smiling . We need more experiences like these.

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

I rarely leave negative reviews, but my experience with DC Pro Movers was extremely disappointing…read more I even attempted to address my concerns privately before posting publicly, but I never received a response. One of the movers appeared to be intoxicated during my move. He was an older, shorter Hispanic gentleman, and every time he came near me I could smell alcohol. This made me very uncomfortable and raised serious concerns about professionalism, safety, and whether this contributed to the delays during the move. I was also charged a fuel fee for a move that was only 0.3 miles away, which felt completely unreasonable. On top of that, my final bill nearly doubled from the original estimate. I was charged approximately $350 for packing supplies even though I had already purchased and provided my own tape and wrapping materials and placed them in each room for the movers to use. I even have photos documenting this. When I questioned the charges, I was first told there was a misunderstanding and then told the supplies "weren't seen." Despite me clearly communicating that my own supplies were available, the movers chose to use company materials anyway. While I understand charges for sofa covers and a TV box, one of my smaller TVs had already been wrapped and I specifically stated it did not need to be boxed. They proceeded anyway and charged me for it. The most upsetting part was feeling pressured to pay the full amount before my belongings would be unloaded. After reviewing everything afterward, I truly do not believe the charges were fair or transparent. I gave the company an opportunity to resolve this professionally before posting this review, but the lack of communication and accountability has been frustrating. Customers deserve honesty, professionalism, and fair pricing -- unfortunately, that was not my experience.

Great company!!! Friendly and professional staff. Careful movers who take care of your possessions…read moreand expertly pack them. Moving sucks, they make it bearable

Candy made the entire process/experience quite pleasurable. She was prompt, attentive, and…read moreaccommodating to requested services. She is the reason I will continue to utilize U-Store for my storage needs while here in the DMW.

The people who work here as well as the management is unprofessional. You sign a contact yet they…read moreraise your rate constantly. Forget requesting a bill due date change, they won't honor it no matter how long you've been with them...smh. Management is nom existence.

We had an excellent experience with Star Moving Solutions packing our household goods (over 5,300…read morelbs) for our overseas move. The entire team was professional, efficient, and handled everything with great care. Even though we lived on the third floor, they never complained and maintained a positive attitude throughout the entire job. A special thank you to Moises, Azucena, and Jairo for their hard work and outstanding customer service. They made what could have been a stressful process feel smooth and organized. I highly recommend Star Moving Solutions to anyone looking for reliable, professional movers!

I used Star Moving Solutions for a move from Ashburn VA to Chevy Chase MD. I needed to be out of my…read morecondo in VA before my place in MD was ready, so some stuff had to go into storage. I was very disappointed by my experience with Star. Promises made were not kept. My furniture was damaged. I prepared carefully for packers and left explicit instructions to no avail. The office was unresponsive on the day of the move when problems arose. The moving crew was unprofessional and one person in particular was rude and dropped and broke something seemingly out of frustration. They lost the screws to my bed and could not put it together on the day of the move. I waited almost one full year after the move to write the review so I am not writing in anger, just to relate my experience.