Stay away from this place!!!!! the staff is nice and friendly, but this place will raise the…read moremonthly cost up on you with the quickness. After only being there for two months. They are already raised the price up, which is unheard of normally places raise the storage fees after one year. And it's not like they raised it up a little bit they raised it up a lot, which caused us to move everything back out after only being in there for two months.

My experience with Antonio was great. Good customers service. Keep storage low as possible I have a…read more4×5 unit. Thx.

Have been using CubeSmart for two years with no issues. The staff are great. The prices are not so…read moregreat (they keep increasing each year) but they are inline with competitor prices.

Bad experience with Cubesmart-Shirlington. Facillity is clean, albeit expensive, but they promise…read more"free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use. Each and every time the front desk put me off for a different reason--i.e., you have your driver license but you don't have the $100 "cash deposit" that's required, or you don't have the "account number" that was issued via email (despite my having government issued ID plus the key to the unit and their having computers at the desk), or it's "too late in the day" at 3 pm to use a van for 90 minutes. I went there again today, very hopeful that I had met every hurdle, and this time they told me there was a charge of $39.95 to use the van for the brief period I needed, plus gas (and whatever incidentals they may impose on top of that). The reason given this time was that 4 days had elapsed beyond my initial 30-day move-in period. I pointed out that I had visited on three different occasions in my initial move-in period, and noted that the deadline and all of these other hurdles to use of the van should have been disclosed upfront, as the deadline hadn't been disclosed earlier and seemed like a trap for the unwary. The man at the Shirlington desk blamed his colleague for being "new" and not knowing to tell me all the van requirements up front. He rarely looked me in the eye from his seated position at the desk, and, knowing that he almost certainly was the one who had trained his "new" colleague, I advised him that I'd rent a van from U-haul instead. He protested that Cubesmart offered a better deal on truck rentals. Floored by this response (after viewing the enormous ads posted everywhere around the facdility that promise use of a free truck), I told him that I'd be moving all of my items out of the Shirlington unit at the end of the month. Unfazed, he advised me that I'd better have moved everything out by my announced move-out date. Shirlington customer service reps need much better training, or CubeSmart needs to change its corporate policies.

I wasn't able to move in to my unit because there was street repair (no one could access the…read morebuilding - I tried for over an hour), and the person answering the phone wouldn't move my start date. Cancelling was almost impossible. No call back, impossible to find the link to do so if you don't have the app (I don't use apps). Would not recommend.

Great location, friendly staff on site, and always clean. However, they've raised my rent twice in…read moreone year by a total of 76%! They give you one month's notice before the new rate goes into effect. I think they hope you just accept it and are too lazy to deal with them, but I recommend you find somewhere else to store your stuff or budget your rent to double quickly.

AVOID this COMPANY for Long Term Rentals AT ALL COST!…read more ***Please note, this review is based on the COMPANY'S policies ONLY! This review does NOT reflect the kindness and hard working employees of the Alexandria location. The manager Antwon is top notch. Any problems at the location are quickly resolved by Antwon and other staff members. I couldn't be happier with the staff. I take issue with the policies of the company. *** If you aren't frequently visiting your storage unit AVOID this COMPANY at all cost!!!! Currently I am paying way above market rate for my rental. I have tried working with the company for a reduced rate and they won't lower the bill after being with them for years. I was told the only way to reduce the rental fee is to move my contents to another unit. I understand this is their company and they can have whatever policies they want. I really want to make any future long term renter aware there are much cheaper options in the surrounding area, especially if won't visit your unit frequently. I have another unit in the surrounding area and the prices are much lower. Renting from this company has been a costly mistake and I want others to make an informed decision.

I would actually rate this a zero! Super pissed and annoyed about how the situation this evening…read morewent. We purchased a 27x 10 space earlier in the week but when we got there today, the truck behind our space was overlapping into our space, making ours 24 feet. When talking to the guy working, his response was he can get the guy to move the truck up in the space( which he did a few inches and didn't help), try to switch with the neighbor but no answer or leave the premises with our boat. We paid for a 27 foot spot but it was really 23/24 feet.. but according to the guy working there, it was our fault to not test out the spot first to see if it fit. The guy reported the truck guy didn't want to move his truck and bc he has been there a whiland the working guy said nothing he could do about it but leave the facility. So we had to find a spot, at 7 pm, to be able to place our boat. Extremely disappointed in the staff and situation. I would not recommend this place at all. Waiting to talk to the owner/ manager about this as well.

I decided to try this location close to my home to store some extra stuff. From the moment I called…read moreI was treated with so much respect. My needs were met, they are very friendly and caring. I like the cleanliness and the price. Entire staff is great! I would recommend this location if you're looking for a climate controlled space.

The space is nice. Feels secure and never feels sketchy…read more After about three or four months they raised my monthly fee about 50 percent. I had chosen month to month as I'm not certain about my needs. So lock in a long term rate. Or just avoid shady bait and switch business practices like this. Rather than singing on longer term with them will be moving my items as I view this as predatory.

I rented a medium-sized storage unit here for about 7-8 months. I definitely shopped around a bit…read moreafter seeing that some storage units had mice problems and some customers had very negative experiences with management. In my mind, I put the storage unit business a couple steps above the DMV, so I'll try to highlight the things Mini U Storage at Potomac Yard did well without too much of a negative bias - * Management was very responsive and communicative, and easily reachable via email. I found this to be true at move-in and move-out * I did not have any mice problems in my unit * They had moving trolleys inside of the warehouse, making my move in and out very easy * I was able to rent a truck without too much hassle for moving in to the unit and moving out * Because their systems were down when I moved in, it took a very long time to do things manually. However, ownership apologized and as I was buying a lock & key for the unit, they covered the cost on the house. Thank you! * I did have a rate hike, but it was only about $10/month. I called in, and they were transparent about what I can expect based on what management had done in the past As always, be sure to read the terms and conditions of your conditions and clarify any questions you have before you sign on the dotted line!

Mini U Storage 500 South Pickett Street in Alexandria , VA is the go to place to handle All your…read morestorage needs. To start they have a friendly and knowledgeable staff, they offer affordable units that are various sizes to suit your needs, they also offer truck and van rental service at affordable rates, last but not least they have all the supplies you need for a successful move-in. So if you're in the D.M.V. area and looking for a Top Notch storage facility then look No Further!!!

In about a year, they raised my rent 105%. When I told them I was a local struggling artist at…read moreTorpedo Factory and had lost my job, they took off $20. Thanks, but no thanks. Don't be fooled! The people who work here are nice, but at the end of the day, you're just a money source, not a human being. Also, one elevator (of two) has always been broken for the last year.

I had to switch storage facilities unexpectedly with my belongings on the moving truck (see my…read morereview for SecureSpace in Arlington), and came back to Mini U Storage. I had previously rented with them and was impressed with their climate controlled, clean facility, so I thought it was my best option. Mini U saved the day! Within minutes, I had secured two large units (discounted for the first month), and our movers were able to unload us quickly using one of the several loading dock options. Mini-U also allows renters to use a courtesy van or truck for a very reasonable $20, and that definitely came in handy a few weeks later. Special shout-out to Kierston, who is a model for customer service and professionalism. She was extremely compassionate and calm during my stressful situation. She reached out when she noticed I hadn't locked my unit completely, and also when I was nearing the end of my rental term to make sure I didn't get overcharged. She's a nice, pleasant lady who cares about people and treats them well. I would definitely, definitely rent here again.

I loved our experience at this storage facility! We had short term storage (2 months) but each time…read morewe went we were thrilled with the great customer service and the clean facility. When we signed up we got a free first month and a free lock (win, win) and put our stuff in! We were lucky to choose Memorial Day weekend to move our first set of things because it was very quiet at the facility. I like that it's very clean and the code to get in is secure and efficient. The wheel carts are fun to use and totally help to save your back and your overall energy! Honestly I would totally come back should we need future storage options.

READ THE FINE PRINT!!! I was out of town and had my debit card hacked and shut it down and now…read morethat I'm over 31 days those place is making me pay $150 default fee and want to auction my things off! I understand a late fee, but it is triple my monthly amount! Absolutely unethical and absurd. Don't fall for the low monthly, because if anything happens, these vultures will rip you off!