I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

I have a few items going into a private home 30 miles away. All My Sons Movers want to charge me…read more$2,500! The other company I am looking at said at most the move would be $700. All My Sons movers should be ashamed.

I had to move a family member to an assisted living facility. Being from another state, the task…read morewas very overwhelming but White Glove Soln was absolutely fantastic. They helped us decide which furniture would fit; moved and set up in new place; packed up the rest of the house and hauled it away; took care of car donation; took papers to be shredded; and vacuumed after all was done. Plus every single person I dealt with was kind and professional. They even have called me since to check up on us. If you have a family member with 70+ years of stuff crammed into their home and you need to deal with it, White Glove is a wonderful solution. They are worth every penny we paid.

White Glove Solutions provides the most outstanding, complete and compassionate moving service. It…read moreis extremely difficult to downsize and move from our beloved home to an apartment after living there for 37 years. White Gloves senior management came to our home and thoroughly explained how they support clients in all stages of the transition - from personally assisting in downsizing decisions, to donating things to charities, to planning what actually will fit in the new location, to packing, to the actual move, to setting up the new home so it is ready for us to live there. They want it to be as stress free as possible. All of their staff from the project manager to the people handling the loading and transport carried through the promise of a stress free move. The fact that they understand how hard these type of moves can be and the care and concern they consistently provide made a huge difference for us. They helped us make good decisions on downsizing, marked everything that was moved so that it was in the room we wanted it to go, measured our furniture to ensure it would fit in the new apartment, offered helpful suggestions on placement of furniture, set up the apartment as we planned, hung our pictures and even made the beds. When we arrived, the apartment was ready for us to have dinner and spend our first night stress free. They followed up to ensure that everything was done to our complete satisfaction. We highly recommend White Glove and have already recommended them to others.

I had Potomac pack and move me and they were phenomenal. I've never had a moving company pack and…read moremove me with such care. Fernando was my crew chief on both days and you should definitely request him because he was so thorough and thoughtful. He even made sure my furniture was placed in the exact spot I wanted it. The entire crew on both days was great. I highly recommend!

The service I got was great. The movers were fast, careful and efficient. I couldn't have asked…read morefor more.

Moyer has helped us now with three different moves, in three different and difficult circumstances…read more(one relative into senior living; two into memory care). This company is simply extraordinary. They are so kind, so thoughtful, and take such care with the entire process, including developing a layout of the new apartment, figuring out which furniture will fit and where, and then -- almost magically -- quickly and carefully and efficiently packing, moving, and unpacking everything so that when you walk into the "new" apartment, everything looks just like home. This truly is one of the most wonderful companies I've ever worked with. Special thanks to Daniel and Sally for their help with the most recent move today. My family and I are so very grateful.

We used Moyer to place furniture, unpack boxes & put away everything before we moved in…read more The crew of three women did a terrific job, fast, careful, neat & logical. Made the move so much easier for us. They asked for detailed info about furniture placement & that we label the boxes as to where the contents was to go which made it easier for them. Took them a long half day for a two bed, two bath apartment.

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

If zero stars were possible, that's what I would give…read more Mama's Movers of Martinsburg turned what should have been a joyful move into a heartbreaking and exhausting ordeal. We hired them to pack, move, assemble furniture at our new home, and clean our previous residence. They toured our townhouse in person, confidently assured us they could "handle everything easily" for $3,000 total, and had my husband pay $1,000 up front to reserve the job. When they showed up 45 minutes late on Wednesday to begin packing, they suddenly added extra, unexpected charges--like $150 for a truck--and insisted on being paid the entire $3,550 up front through Zelle before continuing. My husband and I trusted them and paid in full. That was the last time things went smoothly. Day 1 - Packing: They worked about four hours and left early. The owner later apologized, saying they "had to move a piano" but promised to finish everything the next day. Day 2 - Moving (Thursday): They arrived an hour late again, spent most of the day still packing, and finally moved one truckload of our belongings that evening. They didn't assemble anything except our bed--after asking if they "really had to"--and promised to return first thing Friday morning to finish assembling our desks, furniture, and TVs, and to clean the old home. They never came back. By 6:30 p.m. Friday, after waiting all day, we learned they had taken another job but would come after 5 p.m. That didn't happen. They then promised to come Saturday at 8:30 a.m. to finally complete our Wednesday packing and Thursday move. It's now Saturday noon, and we're still waiting. During the move, they broke the decorative drawer front on our master bathroom vanity--a false drawer meant only for design--and tried to tape it back on with packing tape without telling us. My work laptop no longer powers on since the move, forcing us to spend several thousand dollars to replace it. At our previous home, they left eight bags of trash piled in the garage and told us afterward that they don't clean walls or carpets. We were never told that beforehand. If we had known, we would have hired a separate company to handle it properly. Instead, we were charged for a "move-out clean" that wasn't truly complete. They even used our own cleaning supplies and overfilled our vacuum with debris, damaging it in the process. It seemed that once they realized they had broken our vacuum, they gave up on finishing the carpets altogether. To make matters worse, we found two sticks of butter smashed into the yard, even though we had told them not to move any food and our refrigerator was still full. My 73-year-old mother-in-law slipped on that butter, fell, and cut her arm badly enough to bleed. She could have been seriously injured. My husband is a disabled veteran, and I am bedridden, so we were counting on this company to do what they promised. Instead, they took our money, broke their word, damaged our property, and disappeared. When I left a factual Google review hoping they would take accountability or simply make things right, the owner personally attacked me online--mocking my character, honesty, and intelligence--instead of apologizing or sending her crew back to finish the work. Even after everything, I would still delete this review and write a positive one if the owner simply apologized and sent her workers to complete the job we paid for. But it's clear she has no intention of doing so. Mama's Movers of Martinsburg showed dishonesty, negligence, and a complete lack of professionalism. They took advantage of a disabled veteran, a bedridden customer, and an elderly family member who could have been seriously hurt. If you value honesty, respect, and your family's safety--do not hire Mama's Movers of Martinsburg.

Please don't use this company! We chose this company for a local move in West Virginia (50 miles…read moreround trip). Beware they will quote you a really low price to get your business and then take their time loading so you end up paying them just as much as any other company. It's not worth it. Just go with the bigger name company you know you can trust. We rented the UHaul and did all the packing. All the movers needed to do was disassemble some furniture and load the furniture and boxes into the 26 foot truck. Seems simple enough, but these guys are so disorganized that it took them longer to disassemble furniture than it would have taken us to do it ourselves. It took them longer than expected to load up so I was promised an additional mover during unloading so they could finish faster. Well, the additional mover did not show up. They moved so slowly that my husband decided to assemble our master bed on move in day so we could actually go to sleep at a reasonable hour. On top of all this, they actually lost pieces to one of our child's cribs, and were unable to assemble it on the day we moved in. They agreed to purchase replacement parts and come back the next day to assemble the crib. They did come back the next day, but the pieces they purchased didn't fit the crib. After trying to get the crib together for about an hour without any luck, they had to leave to go to their next job without any intention of coming back. This is completely unacceptable and unprofessional behavior. I contacted the owner who acted like it was no big deal. She stated the parts were in our house somewhere, we just have to find them. The movers couldn't even tell me where they put the parts! How can she expect us to find them? This is a complete lack of accountability on the company's part. There also seems to be some sketchy stuff going on with this company. They aren't registered with the Department of Transportation like West Virginia requires them to be, and when we requested a copy of our signed contract, I didn't hear back. I will be pursuing other action against this company. No one should be treated like this. We would never hire these movers again. Please do yourself a favor and hire someone else. This company deserves to be put out of business. They don't deserve your money.

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!