I have had my items at this storage unit for over a year and a half…read more When it was time for me to go Jazmine helped me she was one of the most kind hearted people I have ever met she and the other females at this location will go above and beyond to help. When I moved out I didn't have any mice dropping nor have I even seen any bugs, my floor was always quiet I never had to complain. I will always come back to this location if I even need storage.

Great price and friendly service! Securing a storage unit was easy, and I like the access…read morefunctionality from your phone.

THIS IS THE WORST storage place ever been there 8 mos my storage went from 240 to 440 per month no…read moreleadership to speak to at all the people there do what they want... Do Not store here! The worst ever..

Had a moving disaster with another local storage facility late on a Friday and Extra Space took…read morecare of me with ensuring I could quickly get my items unloaded and into a climate controlled 5x5 on short notice! Easy access and plenty of options depending on your needs. There are carts to assist, they just may not be at every door. On site staff here make you feel very welcome and secure. Able to answer any questions and take care of your items as needed!

Lexus help me greatly thank u for her. Very knowledgeable and taught me some stuff around today…read moreabout storage I never knew.

I usually don't take time to write reviews for mundane businesses such as storage facilities…read more However, as a member of the elite squad, my job is to highlight great local businesses and this location is a cut above. In preparation for spring cleaning & home reno projects, I started browsing storage units. I compared monthly fees, cleanliness, security protocols, and hours of access among other things. Much to my surprise, this relatively new facility ranked #1. They were also offering specials. I called & spoke to the manager. Stopped in and she offered to show me some units. I'm a visual person so that helped a lot. Turns out, I was considering units much larger than I needed. Securing the unit was a breeze. They also have several handcarts near the elevators so I could move a lot without assistance. Accessing my account to obtain info & make payments is easy too. The website's design is clean & user friendly. My only suggestion for improvement is repairing the exit door sensor. It only opens automatically 25% of the time. I have to jump out & manually push the button most times. Although policies regarding contact with the public have changed thanks to COVID19, the staff is still available to support your storage needs.

My name is Tiffany and I've had the worst experience with ExtraSpace. I went there today trying to…read moreput stuff in my storage, but they told me that my storage room is locked when I'm not even late enough to have a late fee they inconvenience me and they didn't care I spoke to someone name Marion. I actually spent all morning packing bringing stuff to storage room only for them to tell me I couldn't access my storage.

Ms.Tylisha ( forgive me if I muffed the name) was very attentive to my needs and went above and…read morebeyond to ensure I got a good deal. She was helpful and very pleasant on all aspects. Thank you for all your help yesterday.

This place is janky do not rent here property manager isn't on site and everything is handle online…read morebut with a lack of preparation for clients to be assisted. I rented online but immediately upon arriving I want a refund I wouldn't store a folded chair here.

Deducting another star, as I've just found out they do not prorate their rentals, which sucks…read more Automatic payment for the current month has been made, but I plan to vacate well before the end of the month. Once I've vacated it, they can rent it to someone else, and collect rent on a unit that was already paid for by me. This does not make me happy.

EZ Storage should try a bit more of being easy and customer friendly. The majority of staff are…read morerude and I am a bit tired of the price hikes. At some point in time, you would think there would be a cap on increases but, just like taxes, I can count on paying an increase without fail. Also, I have had issues with seeing bugs in my unit. I have reported this on more than one occasion and have resorted bagging most items to ensure they are not infested. There are other facilities close by so choose wisely!

The representative Tee was awesome. She made sure that the mutual agreement was fully understood…read more And, she allowed me to see the space prior to signing the lease agreement.

Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

Over the last couple of years, the manager has changed a few times at this location. By far, Ky…read moreJones has been the best...responsive, professional and kind. I spoke with her by phone more than a week ago and when I visited the store yesterday, she remembered my name and the situation we had discussed. Cube Smart management should take note of this gem that they have!!!! I also like the idea of the free van use!

How long will the exit be broken? After a few months, we can now go out the enter gate without…read moregetting out of our car but we still can't exit through the EXIT gate. Sooo inconvenient. Is it because of our zip code?? The county? What's the hold up? Patrons pay for a service. The broken gate takes the service to less than 100%. Let me add that everything else, including Ms. Kai, is perfect!! Just get the gate fixed!! Thank you!!

I had a great experience with Janice & Ron. Janice went out of her way to assist with my rental and…read moremade sure my unit me my needs.

Staff was very friendly and helpful. Terri and Ron were…read moreawesome, they took the time to help us find just the right unit. Great service.

My experience here was very pleasant. The staff was very helpful and friendly! The manager was…read moregracefully beautiful and also courteous! She also took pride in this location as she was picking up little nails that were in the parking lot so that it wouldn't cause any damage to the customers or their vehicles! I had to move a entire 4 bedroom house BY MYSELF (long story) but this company made the move seem much easier and less stressful than what it should've been! Salute! ~ Antoinne Jackson

DO NOT RENT HERE!…read more Let me start off by saying this place is nasty, and your stuff will be MICE INFESTED (pictures below). Not only is it dirty and unkept at this location, but the customer service is extremely unprofessional. This will be a long read, but I had to share my experience. First off, I've been a CubeSmart member for 3 years. Mind you, my storage has gone from the early $100s to $170 plus a fee to pay! They only give you a warning about a month before. I scheduled 2 ACH payments. They came out on the same day, which messed up my transaction with CubeSmart. Mind you, I have never paid my bill late or NOT paid my bill, so they added a like $40 fee to the account. I tried to speak with the general manager, DEE, that drives the silver Benz outside, and she told me that it was Navy Federal's fault and that Navy Federal took the money from them and charged the fee (which I knew was a lie because I worked at Navy Fed before). But I let her continue with her lie! Called Navy Federal in front of her, and they said they did not, in fact, charge anything and had nothing to do with it. Mind you, they put a lock on my unit literally one day after being late, when I have been on time for 3 years. Not once did the general manager have grace and say, "Well, this is a person who always pays her bill. Let me contact her by email or phone and at least try to follow up to maybe see what's going on." So I chalked it up and just ended up paying the extra fee. Whatever. So I come to my unit a few days later, and my unit has a lock on it even after I paid! I called and called. No answer, no response. I eventually ended up coming up there on a Saturday, and my unit, 3 weeks later, was STILL locked! I called customer service, and they hung up on me when I asked to speak to someone from corporate. They also told me they couldn't give me the district manager's email, which is pitiful. They made sure to lock it when they felt they didn't get the money, but somehow forgot to unlock it when they did! So I asked for them to waive October since I paid for September and the unit remained locked. Kyle, the "district manager," was there and never came out of the office to even apologize or show face. As a manager, I would have AT LEAST introduced myself. Just shows how much appreciation they have for customers. I still continued to get emails stating I didn't pay, so I contacted Dee again, and she told me she would give me a call and give me a code to access the gate, which you'll understand why she said that in a moment. She NEVER called me. I emailed her. No email back. Then I got an email yesterday stating a lien fee. I called AGAIN, and she told me she don't know what corporate doing, she don't got nuffin to do wit dat, and hung up! I called back. No answer! Went up there, and she was sitting right at the desk. I politely took a picture of my balance, got a new storage, and moved my things across the street! When I came to move my things, she gave me the code for delivery drivers, LMAO! That's the same code she gave me when I called and she said she would give me a code. I put my own code in, and it didn't work. So that means YOU DID and BEEN knew what was going on for you to give me an access code that's not mine! I nicely moved my things across the street and the experience was so pleasant. I was having a rough morning yesterday, frustrated, and the manager, Ginger, literally prayed with me and gave me the biggest hug and really spoke life into me. Everything happens for a reason because that was a beautiful encounter! THAT'S the customer service you should receive! I told her about CubeSmart, and she went out of her way to make sure my experience was so pleasant yesterday!! Please be aware to stay away from this CubeSmart. I don't know if they stealing money or what, but it's very janky here, untrustworthy, and they don't care nothing about your business or being professional! The worst customer service I have ever dealt with in my life! We are the reason y'all have a job! With customer service like DEE, I see exactly why you are stuck working at a place like CubeSmart. You deserve to be nowhere else! You don't care, you're lazy, and you're a hot mess!