My sister needed to store stuff immediately on a Sunday morning. We checked this place out right…read morewhen they opened. We were expecting to not have luck or pay a crazy fee since it's last minute request on a Sunday. That was the exact opposite of what we experienced. The only employee there was Ashely. A 3 yr veteran of that location. She was patient, polite and extremely helpful. She got us the $1 for 1st month, which some additional fees and required insurance on top. She was extremely knowledgeable and gave some good advice on what to get and what not to do. She showed us the location and we were done with out total transaction in 30 mins. We were pleasantly surprised with our overall experience. The location is clean. But seems like some there are some moisture issues, which they did not hide. The place is temperature controlled. It seems very secure, you need a code to get in and out and use elevators. THE BEST PART! They have secure off street parking. So when you unload or load your stuff. Elevators are roomy and line up with the floor. So when you borrow their carts, the wheels don't get stuck in between the elevator and floor. Great location with accessibility to secure parking. Their hours are somewhat limiting. 6am to 6pm. Which if you are trying to go after work. It's tough.

do not rent here. they have no flexibility with their leasing options. they do not prorate and do…read morenot refund if your autopay is on the 1st of the month even if you move out on the 1st of the month. so if you are in anyway needing flexibility avoid this at all costs... lost $200 for a unit I only occupied for 1 day.

I got a storage unit for CubeSmart and they went up from 155 from August til the present to 225. It…read morewent up over 60 dollars for the 6 months that I had the unit. I have to find another unit soon .

From the owner: CubeSmart Self Storage of Washington, DC offers affordable self storage with premium amenities. Our…read more1401 22nd St SE location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

I had a great experience at this U-Haul! The staff were so friendly and so helpful. I truly had a…read moregreat time checking out and checking in. They made sure we had everything we needed. The self check-out was weird but easy! I also used their services when it was winter, at a time with was lower U-Haul traffic, but I could imagine this space being tight... Would recommend knowing your directions of the garage before leaving because the roundabout sent us on a scenic route. Our truck had some dents with stickers on them to indicate these were from a previous incident, so that was helpful to see.

This was the worst U-Haul experience I've ever had by far…read more Chanel at the front desk at around 3:45 PM today, and in case she's telling people a different name being that she's treating the customers today so terribly I'll describe her further, about 57 with blonde and black micro braids with sunglasses on today African-American female. As an African-American female myself, I hesitate to even leave the review, but I am. Chanel informed me that the only way that I could check in was through the mobile option even though I waited there to make a reservation for my U-Haul truck. When I asked her, can I do the in-store option because when I made a previous reservation two days ago, it gave me both options. As long as I came to a store hours she said, no, we no longer do that option. We only do the mobile app that they just launched that new process recently. That made absolutely no sense to me and here's why. The poor man that was sitting next to me who I thought maybe he was her friend or something because he was just sitting there on his phone for about 25 minutes while she was setting me up come to find out, he's over here, complaining and struggling with the mobile app and she's refusing to help him. She's ignoring him and just working on her other tasks on her computer calling back other customers while we're both standing there and walking me to where to go to start the mobile check-in. It got to a point where both of us are stuck and visibly and verbally frustrated trying to figure out how to get different parts to work and she's still on her computer working on other things. Down to the point where I had to call a contact to verify myself in the customer portal, mind you I'm in person so this absolutely seems so silly to me and I asked her if this was necessary for me to actually finish reservation while I'm here she said yes the point of contact that I put all their information in did not answer the unknown number so there for could not be called back because it wouldn't allow it and I had to find another person to call instead. So now I'm sitting here calling and texting three and four and five different people because everyone is at work and by the time I find someone who can do it the system locks me out and says it has timed out and now I have to figure out how to start over. I go to ChatGPT and ask what are the two options when you're in store to get set up with your U-Haul and it said it showed me the exact same page that I had when I made the reservation where you asked me if I wanted to just do set up in store during open office hours, so I paused and now frustrating asked her again for the third time when I made the reservation two days ago gave me the option for you to assist with reservation versus we have to go to this entire trend process on my mobile phone while I'm already here in store are you saying that that there's no way that I can have that done and then she diverse out of what I mentioned and says what was the app telling you everyone before you has to use the app to check in and I said that's fine but I'm asking you are you saying that customers are not allowed to receive help through you in store and she says what is the app saying. She paused and started to help me with the process and I asked her. I thought you said that you weren't allowed to do it and she says I'm helping you with it now and I said so is it allowed and she said well we're not supposed to they said we are not supposed to, but I'm going to do it for you. Imagine someone who's working tells you they're going to do their job for you while yourself and another customer have been helplessly, struggling on the app for almost an hour, and she's sitting there working on other things ignoring us when we clearly have places to go with our U-Haul's. The worst part of all of this is her setting me up took all of three minutes at the very most. Why would you make people struggle for an hour when you can have them cleared away and out the door in lesson 2 to 3 minutes? That is so hateful. Frustrating from circling a lot in 95° weather and unable to find my truck - I went inside and asked her again to come help me please find my truck. She also mentioned that there was only 15+ feet trucks available however, in the lot there were more than a handful ready to go. I'm just gonna assume that they were all broken down but look perfectly parked and ready. She ignored my ass for her to show me and just explain that it was in the back lot, wherever the back lot is. When I questioned how what she mentioned, the policy was didn't align with the website instructions or my previous reservation that I made online, she ignored my questions with her own questions and was very dismissive and rude. Chanel wasted over an hour of my time and honestly, I don't even know if the other gentleman was able to secure his truck and I don't know how long he was there before I arrived, but she certainly wasn't helping her move across along.

I have had many moves and thus, many experiences with moving companies. These include corporate…read moremovers and cross state movers. Grasshopper Movers is HANDS DOWN the best moving company I've worked with. Maybe because they are local and small, or maybe because they're just committed to providing the best service possible. EVERY single person I dealt with at Grasshopper has been customer focused and professional. They are clearly a company that is focused on meeting customer needs versus up-selling or lengthening the process. I would have even considered myself a not ideal client in that I contacted Grasshopper last minute and used them for storage far longer than anticipated AND asked for delivery and received it within 2 days of the request (meaning they didn't get to milk more money out of us just because they could.). DC is filled with lots of competition and these folks are just old fashioned in their approach - they have pride in their work. Finally, they also had the best price based on my extensive research (which I do professionally). If only they provided services outside of moving and storage - housekeeping? mobile phone service? Wifi & cable TV? OK, now I jest, but you get my point. Call them and sleep well. (FYI: I rarely write these because I seem to not have time, but I was motivated because of how awesome they all were to me - it's the least I could do.)

Steve Dennis and his crew are the most professional, efficient and courteous movers I have ever…read moreworked with. They moved my daughter in August and just moved me. I'm very qualified to give this review as I've moved a lot. Also very punctual. The communication leading up to the move with Steve was great. Extremely responsive. Use Grasshopper. You'll be glad you did!

Unacceptable and heartbreaking. I discovered rat feces all over my belongings inside my storage…read moreunit, including items that belonged to my late mother. These were irreplaceable, and they were contaminated while in the care of a facility I was paying to keep them safe. This is a serious health hazard and a complete failure of basic pest control and responsibility. Management did not take this situation seriously. I strongly warn others: do not store your belongings here, especially anything sentimental or valuable.

I am reaching out pertaining to the damages from the rodents in our storage unit. We have gotten…read morenew items, and they are completely irreplaceable and damaged due to feces and urine on our items. Things were chewed through and shredded as rodents were trying to obviously nest in our unit!!!We have so many valuable things that cannot be replaced and no one has called us back pertaining to the issue. We had to move our items out not only due to the pricing at $500+ dollars per month but bc of the negligence of pest control. What does our insurance cover if we cannot rectify this issue? So many ppl moved out on the same day we did due to the same issue. The unit next to us had food in it and the rodents just spread!!!!! Unacceptable and heartbreaking! There has been a fire, damage to doors so you have to walk long distance to your storage unit, and flat beds were not available when needed. We have had to report this situation also to BBB.

Very easy to reserve a unit online! We reserved a few days in advance and they sent us the unit…read morenumber and entry code. If you have the app, you can enter the gate through it, which made getting in and out super easy. They left the lock and insurance waiting inside the unit so we could easily get to unloading our stuff quickly! the drive up access is really incredible. This public storage took a lot of stress out of moving!!

My initial contact with customer service was great! I described what I wanted and was set up with…read moremy storage unit immediately. The problem came when I went to load my unit for the first time. It was very difficult to find it, and the property manager was nowhere to be found even though the WeAre Open sign was on. By the time I did find it, I had 15 minutes to get my uhaul truck back next door. I ended up having to unload the truck and leave my things in the hallway with 5 minutes left to get the truck back. As soon as I turned it in, it starts to pour down raining as I walked back to my unit. In the end, I loaded my unit but the Property Manager never showed.

This is a horrible storage unit. I've had this unit for a little over a year and no one ever…read morecommunicated to me that I needed to purchase a new lock after getting my unit out of foreclosure status. I opened my unit to a MESS, which is not how I left my belongings. Someone had been LIVING in my storage unit, and there were mouse feces everywhere. Luckily I was able to collect most of my valuable possessions however to know that someone was able to access my unit and live there is truly disheartening. Management needs to do better checks and better communication with customers about their units.

Great customer service and for a very cheap price. I love the fact they have a referral program…read morethat gets your friends/family $25 off if they refer you.

We had an exceptional experience with My Guys Moving. The move team arrived before the estimated…read morearrival team and went to work immediately. Very professional team (thank you, Jose and team) that expertly boxed, packaged and wrapped our household goods and delivered them from Burke to Richmond same day without issue. We've had many military moves over the years, but not one of them was easier or more expertly done than this one. I highly recommend My Guys! Allen E.

Half of a moving job is showing up. My movers gave me a window of between 1-5 PM and 4:30 PM I…read morestill had no actual ETA. When I called the company for an ETA, I kept getting a later and later ETA. Around 6 PM still with no honest ETA, I spoke with the manager Kate. She said the the office would be closing soon, but that there was an error and I had been scheduled after a long, all-day job. This is despite the fact that when I had the confirmation call with the scheduler, I had reiterated that the 1-5 PM window was what I wanted. Finally at 7:30 PM I got an ETA of arriving to *start* the job at 8 PM! I had spoken with a few managers at this point, who assured me that despite the crew having worked an entire day's long job, there was no cut-off and they would keep working... I am not a labor law expert but that is a terrible way to treat your employees doing demanding physical labor all day long who have not even had dinner. I said no to having an exhausted crew who had worked all day long come to start my job at 8 PM at night. Not only did I not want an exhausted crew to keep working on my behalf, I also could not be the new neighbor moving in at 10 PM (which would have been the case given the distance and load time). Instead, I asked to have the job finished the next morning, which I am thankful they accommodated (the bare minimum here). This was a HUGE headache, I had taken time off of work for this move, and it was wasted waiting all afternoon and evening for an honest ETA. The communication was poor, only one person apologized for this snafu at all and I kept having to call back to get updates (few people called me back when they said they would). Additionally, I had reserved street parking at my new residence (required 4 business days notice to do so) which had expired by the time the movers ever showed up. It only worked out because my new landlord and ALL the other tenants VERY kindly helped me out by moving all their cars. All this headache and I had to ask for a discount, which ended up only being 10 percent. That didn't even cover the wasted reserved parking fee I paid for! The movers themselves were very good at their job, but it doesn't seem like they are treated well. When I told the first crew it was too late to start my move, they should get a rest and dinner, they were so relieved. I had expected so much better from such a highly rated company.